Should have bought a Jeep
I bought my very first new car, a manual Honda City in August 2017 from Southside Honda South Brisbane and from the start it has had a major fault in that up to 3 times, 95% of the time I or my partner drove it and slowed down or turned a corner or reversed out of the garage an alarm goes off with several error lights coming on that once including traction light, info light, engine fault light etc. This can occur up to 3 times each time I or my partner drive the car, the beep and lights are so frustrating. The car has been taken back to the So...uthside Honda dealership at least 4 times over the 9 months for repair and has never been fixed plus numerous phone calls, emails etc. A representative from Honda Australia was supposed to meet me at Southside Honda this last Fri and didn’t even show up or call. Shows their level of non service or care. We’ve had two weeks in 9 months without this error occurring. My and my partners way of driving has even been blamed several times for this error by Honda Australia despite errors showing up on their computer system when hooked up. My partner had a brand new manual 2005 Honda CRV from new and has never seen this error before and I have also been driving the same CRV since 2008 to 2017 without that same error ever occurring. Today Southside Honda offered an insulting $10,000 buy back price (they got an employee to call me and the manager didn’t even have the manners to call me himself) for a brand new car I bought in good faith for $18,800 new that is a lemon. How insulting is that. We cant even sell the car now privately as the person test driving the car will see the error lights and run for the hills plus I could never do this to anyone anyway. This experience with Southside Honda and Honda Australia has been nothing short of disgraceful and we will NEVER buy a Honda again after today. We ask for the full amount of our Hard earned $18,800 be given back to us so we can buy a new car from another brand i.e. jeep, that is not a lemon. They have wasted so much of our time and the car is getting older and the more and more time we waste with Honda nothing changes. I also have health issues and this is causing so much stress and exhaustion that I’m struggling even more with my health. We also have small children to think of, what if these errors are dangerous safety faults and one day this car severely injures or kills our family. Honda cant even find and fix the cause of the error alarms and lights and don’t seem to know what’s going on. 9 months is more than enough time for Honda to do the right thing. I am now going to the Ombudsman to take this further. Please don’t make the same mistake we did and buy a car from Honda as you could be in exactly the same position as us, promising to fix it and NEVER being able to so you’re left with a brand new car that’s a faulty lemon and no money left to buy another car and potentially putting our lives at risk.
|Drive Type||Front Wheel Drive (FWD)|
|Fuel Consumption||5.9 L/100km|
|Fuel Tank Capacity||40 L|
|Engine||4 Cylinder 1.5L|
|Max Power||88kW @ 6600rpm|
|Max Torque||145Nm @ 4600rpm|
|Country of Manufacture||Thailand|
|Manufacturer Warranty||5 year(s)|
|Release date||Jan 2015|
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