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Never buy a Honda
Highlights of the terrible experience are: Purchased a brand new Honda in June 2019 - car faulted in August 2019 (VSA fault 'which never happens') - unable to be fixed until January 2020. Car faulted again in July 2020 - Honda unable to figure out the reason for fault. Car has been returned with unknown fault (We have a 5 month old that we do not want to be driving around in a car that we currently deem to be unsafe), "could be because of the last fault, but we dunno" - Have been escalating this through the Honda Aus (as requested by our dealer...ship) with a representative named Trevor (who apparently is the highest point of escalation at Honda) - has been ongoing since faulting about a month ago (have at least been able to notify the ACCC of their lack of service/complaints process). NEVER buy a Honda and hopefully, you never have to contact them about anything. Soul destroying.
Terrible customer service
I have had my car serviced twice with Honda, the 1st time I asked to have my front sensors checked as they kept beeping when nothing was there and my key less entry was failing to lock about 50% of the time. The 1st time I was told no one was there to check and the person on the front desk wasn't helpful, my car was 30 minutes late. The 2nd time I took my car for a service and to get the sensors and key less entry checked, they found the sensor issue but not the key less entry issues. This is highly frustrating and time wasting. Also you advert...ise a full valet clean with a service and my car wasn't cleaned at all inside. I double checked on the phone when booking my car in and the lady on the phone said yes your car will be fully detailed inside and out. I've brought this up with the service department and they said they don't do that. So why is it being advertised? This is false advertising. Also every time I speak to someone the customer service is appalling and rude. Once I get my warranty items fixed I won't be taking my car there to get serviced ever again.
A littany of petty annoyances after buying a new HONDA HRV. Ridiculous excuses and no resolution.
Rear washer leaks constantly. Been back 3 times and was told it was due to the heat expanding pressure within the washer unit, forcing water out. Nothing they could do and it was normal!!!! Took out extended warranty with 3years left. Battery died so tried to book replacement. Cant see me till following week even though the service member said it was urgent I replaced it ASAP with local garage. Covered for 50% of battery replacement on warranty but...
I have never satisfied with Honda Toowong Brisbane.
My car doesn't working "stop an d go", So I booked with Honda Toowong two weeks ago because they are always making me upset. They needed me to change a new battery. However, my current battery is working as well. That's why I emailed(3rd of September) the male staff who is A*** that I w ant to keep current battery. He has never replied me til today. And today(17th of September) I went and wanted to keep my battery. But he didn't accept it. Even though, he didn't check my email til today. Additionally, the mechanic had test drive with my car af...ter change battery, they didn't use a disposable car seat cover. Usually every car service has to use disposable seat cover. I visit every six months time and they give us upset. The staff J*** is afraid of Google review but he has never afraid of customers. Today, I am upset as usual from Honda Toowong with A***
The reviewer stated that an incentive was offered for this review
Honda don't care about your safety 2018 CRV
I purchased a new CRV 2018. When I picked it up it had a noise when you turn the steering. Clunking and clicking.
Was told that they would look at it on the 1st service. Took it in and they couldn't find what the noise was and said turn the radio up it's just a little noise.
Every time I have had the car serviced I keep asking about the noise and they kept saying they can't find it.
I asked if it was safe and they said it should be as the problem is only when you turn the car at lower speed. Asked for it in writing and they said they can't...
Honda Roadside Assistance and Honda Australia
Both are as bad as each other
Had an issue with JAZZ battery under warranty on the weekend when NO Honda dealership is open.
Roadside Assistance did not recognised that the battery was under warranty so I was expected to pay for the replacement when attend to by local roadside assistance???
This is NOT what is written in the Honda Warranty as you are entitled to full cost recovery up to 2 years old and 50% for 2 to 3 years old if a failure occurs.
Roadside Assistance failed to identify that the vehicle was still under warranty and Honda Austral...
Dealerships Selling Jazz's With Known Major Defects
If you live in an area where there is moderate to heavy rainfall do not buy a Honda Jazz/ Fit!
Water leaking into the Jazz/Fit is a common defect discussed across many international forums. Our local Honda dealership informed us they were systematically bringing an entire fleet of Jazz's in (from a local company) to repair the exact same water leak defect as in our Jazz, so it's clearly a widespread known fault by Honda. Honda Australia is refusing to acknowledge this is a major defect and safety issue (electrical). Honda sold us the Jazz kno...wing the Jazz has a defect with the plastic membrane in the doors, whereby the adhesive perishes over time, causing water to leak through the door into the interior foot wells and the electricals. Our vehicles carpet has been replaced 3 times in just four months, all doors are leaking water, smells like mould, electrical issues including warning lights, battery draining now we rarely get to drive our Jazz anymore...in fact we don't have the Jazz now...it's in the dealership again and has been for 8 days now. Honda Australia is advising us to return to the dealer and get them to patch up the defect again, however, the dealer is telling us to report our concerns to Honda Australia and of course as car manufacturers often do with major faults around in circles we go. Given the Honda Dealership has not been able to fix the defect on three occasions we have no confidence in Honda at all. We requested a refund from Honda Australia and they refused, citing the solution as to keep taking the Jazz to the dealership to be repaired. How many times do we have to keep doing this Honda and why should we when your organisation knew the door issue was a major fault before selling the Jazz to us.. According to international forums the door water leaking defect has been an issue since 2008 for Jazz's and Fit's. Honda dealerships should not be selling vehicles with major known defects to unsuspecting customers, it is a breach of Australian consumer law. Dealerships you are on notice that Honda Australia knows this is a major defect for many of the current model Jazz's. This car is now dangerous to us and other people. Honda Australia you are engaged in deceptive and misleading conduct!
Southside Honda Brisbane best service, best quality staff.
My Honda Euro was in need of quality repairs, I entrusted Southside Honda to restore it to it's old self.
They went way beyond to offer a fantastic service to help me through the repairs and the customer support staff were absolutely fabulous. Highly recommended
Questions & Answers
I bough a brand new Honda HR-V (DMW90V) in April 2017 form Parramatta Honda. I have had a rattle noise from the rear of the vehicle since early days and have complained about it in scheduled services. The problem persists and I have wasted a lot of days in getting this fixed by visiting the service center out of turn. I do not think it is being given the attention it should and I have complained multiple times. Can you please take this seriously and help?
Hi Prashant, Thanks for taking the time in bringing the matter to our attention. We shall pass a copy of your comments across to our Customer Service team for review and response. In approx. 7 to 10 business days, you should receive a response in regards to follow up & opportunity to discuss the matter further. Thanks Kiara
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