Reviewer Photos & Videos
- Verified customer
Continuous car damages
I had my steering wheel leather replaced at Sutton Homebush Honda under warranty and the trims were scratched. It took them 8 months to order the parts. Nearly every month I had to follow it up with them. When I had my car serviced my car was damaged at this dealers. They said the damages were there when I left my car for service and a car report had been filed which I had not sign to acknowledge the damages were there when I left my car. When my car was returned from this dealers repairer it was damaged again. Both repairs by the same repairer...were substandard with dust nibs, excessive paint, scratches and colour variation. During the second repair my steering wheel trims arrived and I had requested it to be replaced while my car was with Honda but they had not replaced it. I rebooked to have my steering wheel trims replaced and they said they ordered the wrong parts. They have caused continuous damages to my car and continuous inconvenience to me. This is what you get for being a loyal customer. Stay away from them.
Never go to Honda Macathur
They lied to us about the first service. They promised the first service would be free and whe we got there, 40km from home, they said it would be $284. The one who sold us the car no longer working there so there was no one that could prove their promise. I will never go to that dear again. They have no credits for their words
- Verified customer
I made 3 test drives for the same demo car before I decided to buy it. It looks clean, brand new, and drives smoothly and quietly. I made the contract and put deposit and I told the sales [name removed]: NO more test drive, I am the last person to drive the car, ONLY 48 hours, from Saturday afternoon August 19 to Monday afternoon August 21 when I picked up the car, the car totally changed -- dirty scarfs on the interior of doors, scratches in the boot, dirty seats and driving noisy.
I asked the sales [name removed], he found no words for it....Upon my strongly questioning, he said he drove the car to do the detailing, in reply I said: the detailing made the car even dirtier than before?! Then he said he himself did the cleaning!!!! So it is his responsibility for the changed condition of the demo car. 2 days ago he explained in the email said that the detailer came to Alto Honda Blacktown to drive away the car for the detailing. None of his explanations is convincing. I am so stressed and so upset with this dealer, it is a nightmare for me. I would like to choose a negative black star for this dealer. September 13th 2017 Update: Always dishonest When I went to Alto Honda Blacktown to purchase the Civic Demo car, I request pre-delivery checklist and full inspection report as this car was driven up to 2951 kms. The sales promised me that he will provide these 2 documents. But when I picked up the car, he said he didn't prepare the documents, instead saying:" Our mechanic has inspected the car, and all is good, you don't need the report. If you find any problem, just bring it back." When I drove the car away from the dealer car-yard, I found it is the wrong car. After inspection, my mechanic found the back bumper is popping up. He tole me: 2 reasons for that, one is it is a manufactured defect, the one is it is after accident. When I stepped out the dealer's office, I turned around and suddenly realized that it is a "BLACK" "TOWN". Never make any business with Alto Honda Blacktwon.
Worst customer service!
I walked into the Suttons Homebush Honda dealership in the intent of being a serious buyer as I knew I wanted the new civic. I had to beg the sales person to give me a good deal and after opting for rubber mats and boot tray the sales person told me that in order to give me the Honda Civic vti-s for 26k he couldnt "afford" to keep a rubber mat ($99) and boot tray ($99). So he tried to take my extras off me which I said NO! Then I asked for a hire/courtesy car till my car arrived from shipment he said he couldn't do, I put my foot down and said ...he had too, eventually he arranged a huge family car for me a - young lady that had issues with it btw. After two days I changed my mind and wanted to upgrade from the Vti-s to the RS I told the dealer in person only to be laughed at and told incorrect high prices. I asked him whether they had any demo or used car and he said no. I was unhappy and wanted to storm out. So I did my research about the Suttons Honda used cars and found multiple cars available. It was a decietful act on his behalf to tell me he didn't have any which in fact they did. I contacted the dealer only to be given the run around, I called multiple times on my day off as I wanted that car. Eventually I just gave up and I went to the Suttons City dealership which has way better customer service. After I had secured the car I wanted I contact management at Suttons Homebush and complained the manager Raymond and Rinic took my experience seriously and they tried to fix it by then it was too late.
If you like sleazy 80's sales tactics, lying and contacting your bank to get your deposit back, look
Put a deposit down on a used Nissan Murano from Honda Alto Blacktown that I saw on carsales.
I was told the car was ready to go, and asked if I would to pick it up on the weekend.
I advised that wanted to get an independent inspection of the vehicle by NRMA, then what do you know, within an hour I get a call from Alto Honda telling me a few major issues were discovered with the car, and that it would take at least a week to repair.
After contemplating the likelihood of their story actually being true, I came to the conclusion that it was l...
What a poor customer service
Homebush honda (suttons honda) has the worst customer service out of all the services I have received from my entire life. Especially the dealer [name removed], very rude, gave us a wrong information about the insurance policy, he was on his freaking phone half the time when talking to us, he didn't even bother telling us about the car... it was just very rude and tragic. The dealer also calls me up to ask if i can rate him and the company generously... lol like for real? I already told my friends and people around me not to go to homebush honda and here I'll let you guys know as well don't go to HOMEBUSH HONDA if homebush honda wants to regain or even gain a reputation they better train the dealers on how to treat their customers.
The worst customer service that we ever had at Homebush Honda. The car is fantastic quality but never ever recommend to anyone who wants to get cars with friendly and great services. Nobody didn't even apologise for their serious mistakes. Better go to other Honda dealerships...
No Dealership wants to honor Vouchers and extremely rude dealers!
Purchased a pre-owned Honda Odyssey 2014 which has Complimentary Pre-Owned Vehicle Inspection vouchers in its logbook booklet. I called and went to 2 different dealers close to my area, they talked to me like I am a begger or a scum and told me they are not aware of it so they are not going to honor it. What I did not understand, why would you be so rude? If no one knows it why add the voucher to the log book, waste my 2 hours and make me angry out of nothing?
Later I decided against the vouchers and decided to take the vehicle for a full s...ervice (paying from my pocket). As I had issues with 2 dealers I decided to call another one. Oh my god, Honda dealers are amazing in terms of their choice of customer service people or receptionists. You think I ask to borrow money from them, unbelievable. This was the first time I have ever owned a Honda. Never again, dear Honda servicing a vehicle is part of the full product and you absolutely failed in this case.
The Absolute Lack Of Customer Service Is Breathtaking.
Appears to be systemic throughout the entire company - dealers and corporate alike. After sales service & pick up was appalling and unacceptable. Service centres do not reply to emails re bookings and customer service non-existent, only rude and argumentative employees with no people skills at all. An absolute disgrace. Everyone needs to be retrained (or sacked). Will n o t be purchasing another honda (and they clearly do not care). Call centre / customer service staff entirely unprofessional, discreditable and reprehensible. Really, really stupid, arrogant people who clearly deserve the rotten feedback, judging by other comments.
- Verified customer
Cheating service at Southern Highland Honda, Moss Vale, NSW
How far you should trust to a professional and reliable car service provided by Authorized Honda Dealers?
Please read my story. Then be smart and don't let Authorized Honda Service to cheat you and rip you off from a big money.
About a year ago I have decided to buy a second hand Honda car from first car owner. It was Honda MDX 2003. The car was advertised and claimed to be regularly serviced by previous owner until 100 000 km by Honda Authorized Service – SOUTHERN HIGHLAND HONDA 208-222 ARGYLE ST, MOSS VALE, NSW 2577. Full regular servic...e history with dates and stamps from SOUTHERN HIGHLAND HONDA of scheduled maintenance service was presented to me by previous owner. The car's service history looked very good to me, so finally I have decided to buy the car. I did my new Honda service at my local Honda service, however for the next service I have decided to hire a friend who is a smart and reliable mobile car mechanic. The service for which Honda Dealer asked over $1100 include replacing: 1.Engine Oil filter, 2.Engine Oil (5L), 3.Fuel Filter, 4.Air Cleaner Element (Cabin Dust & Polen Filter) and ...that's ALL! for “as little” as.... $1100.00!!! I ordered from internet: very good quality engine oil, oil filter (genuine honda), and fuel filter and Dust & Polen Filter and paid for everything: $160. My mob car mechanic gave me quote to do the whole car service for $120. It took him about 40min to replace engine oil & filter and fuel filter, and another 30-40 min to replace a Dust & Polen Filter and another 10 min for inspecting other car elements. When he was replacing a Cabin Dust & Polen Filter he told me that he needs to cut the plastic cross brace in glove box as this cabin filter has NEVER been replaced since the car is new. I checked my car service book and showed him 80 000 maintenance scheduled service stamped and signed by SOUTHERN HIGHLAND HONDA which clearly shows the air cleaner element was claimed to be replaced. “But they did not do the job the filter 100% sure has not been replaced!” my mechanic replied with a smile. I could not believe that when paying over $1000 for the service to Authorised Honda Dealer which actually takes less than 2hrs they still want to cheat you!!! I was a bit in shock so I decided to write to Honda Australia Customer Service. Unfortunately Honda Australia Customer Service did not officially reply to my email. It looks like there was nothing extraordinary or unusual to them in my case. Well, its good to know and I think no comment is necessary. I have learnt from this lesson however that it's much better for either me and my car NOT to use Authorized Honda Service! Why? For my car ….when finding a truly reliable service my car can experience a better care including all maintenance elements to be replaced due to manufacturer's recommendation at the required intervals. I strongly believe it will make my car running well for long time without any major problems. For me … as I have just realised how much money I can save on services when I don't need really to pay for not reliable (Honda Authorised) Service. Instead of using Authorized Honda- poor service I prefer to use a Reliable, Trustworthy and Professional (No Authorised Honda) Car Service. P.S. The service at 100 000 km was carried out NOT by SOUTHERN HIGHLAND HONDA , so there is a chance the timing belt has been replaced by reliable car service.
Dreadful service at Honda Service Kingswood NSW, don't want to honour Honda warranty.
When I picked up my car after a serviced urging the warranty period I noticed a seal on the drivers side front door was partly unstuck. I pointed this out and was assured they would order a replacement, the repair would be under warranty and they would phone when the part came in. No one phoned. The next time I contacted them they said the part had come in but no one could locate it. Again they promised to phone. I waited for another couple of months , contacted them again and was told they would order the part and let me know...
Honda North Perth Osborne Park - better chose someone else
I contacted a dealer (JF) inquiring about Honda City. I got a call back while I was driving, had a small incident and I had to hang on him.
Got back an SMS like, that shows my character, I am a loser etc.
Called straightaway Sydney and told them about my exciting experience with them, knew it was no point in calling the manager here. The guy tried to contact me to "apologize". Not interested in calls meant to keep his job for further entertainment of future losers.
Southside Honda Brisbane
Very very bad customer service
I bought a brand new demo car and the in house finance was being a rip off. As soon as I went for finance outside they showed no regards and gave me a run for the car.
The outside finance beat their rate by 5% from the same bank I was approved and that's a big margin. Their in house broker [name removed] was a very cheeky and nosy and their commission rate was way to high.
I am extremely disappointed on their behaviour and service.
No one had contacted me after I paid the deposit and walked out. I've been chas...
Buyer Beware, if it's not a new car they don't want to know you.
My husband was looking for a car to get around in. After shopping around we pulled in to Larke Hoskins Homebush & viewed a few cars & he purchased a 2003 Mistubishsi Magna Solara. After basically being told "you're not leaving till you buy a car" "we want you to be happy".
Picked it up the next day after it was "SERVICED" it was blowing smoke, smelled of burning oil & the Odometer was close to 20K less than the pictures advertised.
Would blow smoke when taking off from a stop position.
The car had been driven less than 50km in the time we h...
Be wary of Honda North in Perth !
To other Honda owners - must read – don't let this happen to you !
I recently purchased a brand new Honda from a Perth dealership. Paid $35000 for a new car. Then paid an extra $800 for reversing sensors to be installed in the car. 6 months into owning the car, got involved in a rear end accident. So, took it to a repairer who fixed everything really well, but curiously, - he had trouble getting the sensors in the back to work properly. He asked me – “Where did you get these from?” I said they came from the same dealer who sold me the car ...
Questions & Answers
Hi, I have a honda CRV DXG10R. 2018 model. Since 2019 the check system warning light turns on in my car just after driving 10-50kms without any other warning light turning on. I have taken it to several honda service centers over the past year atleast a dozen times and they never have an answer. They just calibrate it and it turns back on again and the technicians say we dont know how to solve it. Can anyone help? I have 5 years of warranty period left.
Being under warranty I simply would not accept the dealer saying they can't fix it, they are just not trying hard enough.
Contact Honda Australia direct and complain. I guarantee someone at Honda can fix this issue.
Hi Saksham, We encourage bringing this to the attention of your Honda Service center. In the case you'd like to discuss the matter further, so not hesitate in reaching our customer support team on 1800 804 954. Thanks
I bough a brand new Honda HR-V (DMW90V) in April 2017 form Parramatta Honda. I have had a rattle noise from the rear of the vehicle since early days and have complained about it in scheduled services. The problem persists and I have wasted a lot of days in getting this fixed by visiting the service center out of turn. I do not think it is being given the attention it should and I have complained multiple times. Can you please take this seriously and help?
Hi Prashant, Thanks for taking the time in bringing the matter to our attention. We shall pass a copy of your comments across to our Customer Service team for review and response. In approx. 7 to 10 business days, you should receive a response in regards to follow up & opportunity to discuss the matter further. Thanks Kiara
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