I purchased Honda CRV in 2016. At the time of purchase, there was a Honda scheme for 5 years new car warranty and roadside assistance on the vehicles.

Today 26 Jan 2018, I called Honda Roadside Assist on 1800 810 852 for my vehicle roadside assistance due to a puncture on left rear wheel tyre.

The Roadside Assist did not find this vehicle in the database by Registration or by VIN number. They have told me to call back on Monday. I understand public holiday in Australia wide but what about vehicle registration in their database for 2 year...Read more

Purchased a demo honda CRV from Wangara Honda in October 2017, were served by their sale manager. When I asked him how long I had left for the rego, he told me 6 months remaining. Trusting his words, I signed the sale contract with the rego expiry date was left blank. After that, my bank required a tax invoice from Wangara Honda, so I gave them a call, were told that their sale manager were on leave and their finance manager can help with that. The finance manager clearly wrote that the rego expiry date was April 2018 on the tax invoice. By Dec...Read more

I bought Honda HRV $29,000 drive away from [name removed] at Sutton Honda Homebush on 22/9/2017. On the day of collection, I noticed there is cranking noise when turning the wheels on top of other complaints. I returned to get it checked a week later and was told the shock tower collapsed and parts has to be ordered from Japan - OMG!!! How can a new car have collapsed shock tower??? How can such car passed quality check to be sold as new??? 4 months now, there is still no news on fixing my HRV despite calling and [name removed]. Never get back...Read more

I had my steering wheel leather replaced at Sutton Homebush Honda under warranty and the trims were scratched. It took them 8 months to order the parts. Nearly every month I had to follow it up with them. When I had my car serviced my car was damaged at this dealers. They said the damages were there when I left my car for service and a car report had been filed which I had not sign to acknowledge the damages were there when I left my car. When my car was returned from this dealers repairer it was damaged again. Both repairs by the same repairer...Read more

I made 3 test drives for the same demo car before I decided to buy it. It looks clean, brand new, and drives smoothly and quietly. I made the contract and put deposit and I told the sales [name removed]: NO more test drive, I am the last person to drive the car, ONLY 48 hours, from Saturday afternoon August 19 to Monday afternoon August 21 when I picked up the car, the car totally changed -- dirty scarfs on the interior of doors, scratches in the boot, dirty seats and driving noisy.

I asked the sales [name removed], he found no words for it....Read more

Today my new Honda accord 2017 is being sent to the repair shop for the third time after noticing that the car is shaking above the 100k/h which was not the case before the 1k service done at Capital Honda. Also asked to track down cabin noise coming from the driver's side and passenger side as well.

My car repair job is handled by a Lady with the name [name removed]. [name removed] is quite rude over the phone when answering my questions and even has put me on hold while i was still talking without asking and uses the tone of someone dealin...Read more

I walked into the Suttons Homebush Honda dealership in the intent of being a serious buyer as I knew I wanted the new civic. I had to beg the sales person to give me a good deal and after opting for rubber mats and boot tray the sales person told me that in order to give me the Honda Civic vti-s for 26k he couldnt "afford" to keep a rubber mat ($99) and boot tray ($99). So he tried to take my extras off me which I said NO! Then I asked for a hire/courtesy car till my car arrived from shipment he said he couldn't do, I put my foot down and said ...Read more

Put a deposit down on a used Nissan Murano from Honda Alto Blacktown that I saw on carsales.
I was told the car was ready to go, and asked if I would to pick it up on the weekend.

I advised that wanted to get an independent inspection of the vehicle by NRMA, then what do you know, within an hour I get a call from Alto Honda telling me a few major issues were discovered with the car, and that it would take at least a week to repair.
After contemplating the likelihood of their story actually being true, I came to the conclusion that it was l...Read more

12 years we have been a loyal customer having two of our Honda cars, both purchased and being serviced by Ringwood Honda. Over recent years we have noted their charges increase substantially and each time the car was collected after a service, the service team would advise additional repairs required along with the cost involved requesting when we would like to book the car in. With the last service and when collecting the vehicle my wife was advised that over $3,500 of work is needed, that there is a safety issue here and these repairs were re...Read more

Purchased a pre-owned Honda Odyssey 2014 which has Complimentary Pre-Owned Vehicle Inspection vouchers in its logbook booklet. I called and went to 2 different dealers close to my area, they talked to me like I am a begger or a scum and told me they are not aware of it so they are not going to honor it. What I did not understand, why would you be so rude? If no one knows it why add the voucher to the log book, waste my 2 hours and make me angry out of nothing?

Later I decided against the vouchers and decided to take the vehicle for a full s...Read more