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Cheating service at Southern Highland Honda, Moss Vale, NSW
How far you should trust to a professional and reliable car service provided by Authorized Honda Dealers?
Please read my story. Then be smart and don't let Authorized Honda Service to cheat you and rip you off from a big money.
About a year ago I have decided to buy a second hand Honda car from first car owner. It was Honda MDX 2003. The car was advertised and claimed to be regularly serviced by previous owner until 100 000 km by Honda Authorized Service – SOUTHERN HIGHLAND HONDA 208-222 ARGYLE ST, MOSS VALE, NSW 2577. Full regular servic...e history with dates and stamps from SOUTHERN HIGHLAND HONDA of scheduled maintenance service was presented to me by previous owner. The car's service history looked very good to me, so finally I have decided to buy the car. I did my new Honda service at my local Honda service, however for the next service I have decided to hire a friend who is a smart and reliable mobile car mechanic. The service for which Honda Dealer asked over $1100 include replacing: 1.Engine Oil filter, 2.Engine Oil (5L), 3.Fuel Filter, 4.Air Cleaner Element (Cabin Dust & Polen Filter) and ...that's ALL! for “as little” as.... $1100.00!!! I ordered from internet: very good quality engine oil, oil filter (genuine honda), and fuel filter and Dust & Polen Filter and paid for everything: $160. My mob car mechanic gave me quote to do the whole car service for $120. It took him about 40min to replace engine oil & filter and fuel filter, and another 30-40 min to replace a Dust & Polen Filter and another 10 min for inspecting other car elements. When he was replacing a Cabin Dust & Polen Filter he told me that he needs to cut the plastic cross brace in glove box as this cabin filter has NEVER been replaced since the car is new. I checked my car service book and showed him 80 000 maintenance scheduled service stamped and signed by SOUTHERN HIGHLAND HONDA which clearly shows the air cleaner element was claimed to be replaced. “But they did not do the job the filter 100% sure has not been replaced!” my mechanic replied with a smile. I could not believe that when paying over $1000 for the service to Authorised Honda Dealer which actually takes less than 2hrs they still want to cheat you!!! I was a bit in shock so I decided to write to Honda Australia Customer Service. Unfortunately Honda Australia Customer Service did not officially reply to my email. It looks like there was nothing extraordinary or unusual to them in my case. Well, its good to know and I think no comment is necessary. I have learnt from this lesson however that it's much better for either me and my car NOT to use Authorized Honda Service! Why? For my car ….when finding a truly reliable service my car can experience a better care including all maintenance elements to be replaced due to manufacturer's recommendation at the required intervals. I strongly believe it will make my car running well for long time without any major problems. For me … as I have just realised how much money I can save on services when I don't need really to pay for not reliable (Honda Authorised) Service. Instead of using Authorized Honda- poor service I prefer to use a Reliable, Trustworthy and Professional (No Authorised Honda) Car Service. P.S. The service at 100 000 km was carried out NOT by SOUTHERN HIGHLAND HONDA , so there is a chance the timing belt has been replaced by reliable car service.
Dreadful service at Honda Service Kingswood NSW, don't want to honour Honda warranty.
When I picked up my car after a serviced urging the warranty period I noticed a seal on the drivers side front door was partly unstuck. I pointed this out and was assured they would order a replacement, the repair would be under warranty and they would phone when the part came in. No one phoned. The next time I contacted them they said the part had come in but no one could locate it. Again they promised to phone. I waited for another couple of months , contacted them again and was told they would order the part and let me know...
Honda North Perth Osborne Park - better chose someone else
I contacted a dealer (JF) inquiring about Honda City. I got a call back while I was driving, had a small incident and I had to hang on him.
Got back an SMS like, that shows my character, I am a loser etc.
Called straightaway Sydney and told them about my exciting experience with them, knew it was no point in calling the manager here. The guy tried to contact me to "apologize". Not interested in calls meant to keep his job for further entertainment of future losers.
Southside Honda Brisbane
Very very bad customer service
I bought a brand new demo car and the in house finance was being a rip off. As soon as I went for finance outside they showed no regards and gave me a run for the car.
The outside finance beat their rate by 5% from the same bank I was approved and that's a big margin. Their in house broker [name removed] was a very cheeky and nosy and their commission rate was way to high.
I am extremely disappointed on their behaviour and service.
No one had contacted me after I paid the deposit and walked out. I've been chas...
False information given by service department in regard to warranty issues
My Honda Civic is just under 12 months old. I have taken it back twice with battery failures occurring overnight. The first time I was told that the car had been thoroughly checked and the fault must be mine. The second time back Honda admitted that there was a fault and a component was replaced.
My third return for a warranty item related to the door seal on the drivers side. It had come adrift from the door and was loose. I was told that the seal had been refitted without trouble and the problem was that I had to spray the seal with a sili...cone spray to stop it sticking - again it is supposed to be my problem. Come on!!! The car is less than 12 months old -the so called 'requirement' to spray the seals with silicone is not included in the maintenance schedule and why is the car so poorly designed that the seal comes adrift from the door? Honda quality control had failed significantly and the service department is not honest in advising its customers. Next time for a new car it will be a new Mazda.
Best service I've ever had at a car dealership!
I came in today to find out about a particular model of car I was interested. I had been to another dealership previously and enquirer about the car but still had questions unanswered and as I was in the area, thought I'd drop into Collins Honda.
I was served by Jamil who was by far the BEST salesman I've ever had the pleasure of dealing with.
- he knew the vehicle inside out, from design, technology, manufacturing, comparative models, specs, etc.
- he showed us all the features of the vehicle.
- he even went to the trouble of showing me ...
I recently purchased a brand new Honda CRV LE. I had a look at a couple of other makes of cars and come back to Honda as a last minute choice as I had always though Honda were far too expensive. I was very pleasantly surprised as the car was much more affordable than I thought. The dealer was super friendly and allowed me to take the car for a test drive alone which allowed me to really test out its capacity and its fit with me. I compared the price of this car to others and determined it was much better value and the bonus was it was exactly...what I originally wanted whereas the other cars I looked at just didn't fit in with what I wanted. The sale went thru quickly and effortlessly. The one downside was I was given a mere $4,500 tradein on my old car (a convertible) which was in exceptional condition and extremely low miles, only to see my car on the traders car lot a week late advertised for $12,000. This was after they went to great lengths to tell me the car would be difficult to sell because it was a convertible and not suited to a lot of people's needs. The next time I will sell privately.
Terrible Honda customer service
BE CAREFUL: Honda offers very limited and misguiding customer service -- On top of that it is expensive
I took my Honda to be serviced recently at the Homebush dealership/repairs, i was misguided regarding the actual fault of the car, this resulted in a close call to huge economic loss. While i reported this matter, the customer relations manager responded but did not follow up the matter. The head office also has yet to respond to my request. My car was repaired by another mechanic for less than 1/3 the price!!!
Firstly, I do not recomme...nd purchasing any of the add-ons including the paint warranty, when you request a service in relation to the paint they reject your request and inform you that you must get it serviced at the original dealership in which you purchased the warranty. I also reported this matter along with the one stated above, the issue is yet to be resolved.
- Verified customer
Close to superior Customer Service backed by Excellent product and personalised service
Greeting to all product review users and customers.
This time, I have something very special that I would like to share with everyone because its well worth it and I wouldn't want anyone to miss out the opportunity to experience it in person.
Bit about me, I am in the Customer Service industry for over 18 years and I teach, mentor and coach Customer Service on how to achieve the Superior Customer Service level. I have been searching for a business that is so close to Superior customer service level for a very long time and the closest one ...
Buyer Beware, if it's not a new car they don't want to know you.
My husband was looking for a car to get around in. After shopping around we pulled in to Larke Hoskins Homebush & viewed a few cars & he purchased a 2003 Mistubishsi Magna Solara. After basically being told "you're not leaving till you buy a car" "we want you to be happy".
Picked it up the next day after it was "SERVICED" it was blowing smoke, smelled of burning oil & the Odometer was close to 20K less than the pictures advertised.
Would blow smoke when taking off from a stop position.
The car had been driven less than 50km in the time we h...
Be wary of Honda North in Perth !
To other Honda owners - must read – don't let this happen to you !
I recently purchased a brand new Honda from a Perth dealership. Paid $35000 for a new car. Then paid an extra $800 for reversing sensors to be installed in the car. 6 months into owning the car, got involved in a rear end accident. So, took it to a repairer who fixed everything really well, but curiously, - he had trouble getting the sensors in the back to work properly. He asked me – “Where did you get these from?” I said they came from the same dealer who sold me the car ...
Honda Darwin, NT
The new car salesman is awesome. He was very prompt and friendly; I highly recommend purchasing your Honda through him. He always kept me updated with the progress of my new Honda. He contacted me instantly when I submitted an enquiry on the Honda website. Unlike other car yards in Darwin; some I'm still waiting to hear from 6 months later.
Prompt and friendly salesman
Questions & Answers
I bough a brand new Honda HR-V (DMW90V) in April 2017 form Parramatta Honda. I have had a rattle noise from the rear of the vehicle since early days and have complained about it in scheduled services. The problem persists and I have wasted a lot of days in getting this fixed by visiting the service center out of turn. I do not think it is being given the attention it should and I have complained multiple times. Can you please take this seriously and help?
Hi Prashant, Thanks for taking the time in bringing the matter to our attention. We shall pass a copy of your comments across to our Customer Service team for review and response. In approx. 7 to 10 business days, you should receive a response in regards to follow up & opportunity to discuss the matter further. Thanks Kiara
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