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Hoover 18V Pets Plus Handivac CH965

Hoover 18V Pets Plus Handivac CH965

MPN: CH96518V
3.4 from 16 reviews · View Statistics
Listing monitored by Hoover


  • Build Quality
    2.7 (3)
  • Value for Money
    1.0 (3)
  • Ease of Use
    2.7 (3)
  • Cleaning & Maintenance
    2.3 (3)
  • Product is used
  • Noise Level
    2.3 (3)
  • Pet OwnerYes (2) · No (1)
  • Battery Life
    1.3 (3)
Darren G.
Darren G.Greater Melbourne (Outer), VIC
  • 8 reviews

Sucked us in


What a waste of money this was. We bought it as a little cordless vac for just our little caravan. It was hopeless at that. As for being good for pets. Well that is just a blatant lie. This thing is noisy and would be lucky to suck up dry rice bubbles off a clean tile floor.

Purchased in November 2019 for $189.00.

Build Quality
Value for Money
maxineWheatbelt, WA
  • 9 reviews

Wouldn't buy again.


Battery lasted exactly 12 months.
Wouldn't ever buy another one. Did everything by the instructions, but didn't help.
Suction is good and tools adequate, but not worth buying becayyse of the battery.

Purchased in September 2018 at Godfreys Physical Stores for $149.00.

Build Quality
Value for Money
ATPTranmere, SA
  • 2 reviews

The worst battery in any device I've ever owned


While the suction is good, the battery is the worst thing ever, even worse than my first cell phone in the 90s with a thin NiCad battery. I am not talking about how long it run, but how the battery losing its juice just a day after it is charged. I did the long charging when I first got it, but apparently it's pointless.

The accesories are limited and not that useful. One of them broken just weeks after I bought it.

Date PurchasedMar 2016
LadyandthetigerSouth East Queensland, QLD
  • 31 reviews

Worked well on pet hair but pet hair brush failed after 6 months.


The pet hair brush attachment works well for lifting cat hair off furniture and carpet. The outside looks on feels like good quality but the inside dust collection system is not very well designed and feels a bit cheap.

Six months on and the pet hair attachment no longer works. Zero customer service from Godfrey’s. Entire unit has been sent back for repair. They can’t even give me a reasonable timeframe for when I will get it back.

I won’t purchase Hoover products or shop at Godfrey’s again.

Purchased in October 2018 at Godfreys.

Build Quality
Value for Money
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Questions & Answers


What should I do if the Blue light on the base of the charging unit is no longer illuminating?

1 answer
Godfrey G.Hoover

Hi Kim,
The light may have just gone out, is the machine still charging?
Replacement charging stands can be purchase through your nearest Godfreys store or over the phone by calling 1800 815 270.
Part Number: 33201479
Price: $15.95
The Hoover Team

Kathryn M.
Kathryn M.asked

Why does the blue light on my handivac not illuminate anymore? It’s also not charging even tho the red light is on?

1 answer
Godfrey G.Hoover

Hi Kathryn,
There may be an issue with the charging station or the battery.
We would recommend taking these into your nearest Godfreys store to be booked in for further inspection.
The Hoover Team

Tony C.
Tony C.asked

Is the charging light (red light by the handle) supposed to turn off when charging is completed? I've just purchased this and noticed the red light still glowing after sitting in the charging dock for 24 hours.

1 answer
Godfrey G.Hoover

Hi Tony,
The red light on the handle and the blue light on the charging stand will be illuminated when the machine is on the charger and it is turned on, these lights do not turn off once the machine is fully charged.
The Hoover Team

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CategoryHandheld Vacuum Cleaners
Price (RRP) $149.00
Bin Capacity0.5 L
HEPA FilterNo
Manufacturer Warranty1 year(s)
  • GTIN13: 9326491588959
  • MPN: CH96518V

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