Bought this piece of junk machine for $600 in 2018, have had the worst worst luck, in that time the battery had been changed about 4 times, it clogs up, the roller head has been replaced as it stopped working, it has stopped again so I can’t vacuum with the price of rubbish.
When I use it it will automatically go on to the slower setting, shut down and not work, it will then take another 2 minutes to turn back on (fully charged mind you) it’s just rubbish, and godfreys are a bunch of clowns, shocking service, went in to ask for help and tried ...
DONT BUY!!!! LEMON
Clogs all the time. CUT OUT AFTER ONE MINUTE. We bought this approximately 15months a go and it was a waste of money. Especially what we paid. This was also recommended by the salesman in the Fairy meadow store. I refuse to take it back and be charged more by Godfrey’s for servicing especially when every comment I read agrees with my review. Very disappointed. Price of crap.
How about a good review for a change.
I have been using the little Hoover for 3 or 4 years with great success. Just in between main vacs but keeps the tiled and carpeted floors free of walked in or spilt debris. Yes i have to empty the collector after every use but that's expected on such a small machine. Before i found out the hard way, i did get a clogged up hose but since clearing it have not had a problem. It has just started stopping frequently so may have to do something about that. All in all delighted with its performance.
Purchased in January 2017 for $500.00.
When it works it works well, i am also having trouble with it shutting down on high speed and now it doesn't work for longer than a minute on low speed. Its only been used probably 30 times over the last 18 months since i bought it, it seems to be a common problem reading the reviews, how does one get this fixed?
Bought the Hoover Stick from Godfreys Fairy Meadow about 18 months ago - within 12 months whilst under warranty took it back as the unit wouldn’t switch off so had to run it till battery went flat and it also cut out every time I used the turbo mode - sent it away came back fixed but did not have the same power - took it back again only to get offered another brand vac stick which I was going to have to pay a few hundred dollars more - sorry very disappointed in the Hoover And now looking at replacing it - so no don’t think it is worth the money I paid for it.
Waste of money and no customer service
Bought this ‘you beaut’ vacuum for $550 from Godfreys Carindale October 2016. It was in storage for 1 year while we travelled. There are just 2 of us in a townhouse. Carpets upstairs and tiles downstairs. Took it back to Godfreys at Noosaville September 2018 as we were having trouble. No way of getting in to unblock the tube. It came back with a new head with a trapdoor to get in to clean the tube - obviously a design fault. Took it back January 2020 as There was no suction. Paid a dep of $19.95 before they could send it away to head offic...e. Was away a while so went in to Noosaville store. Asked them to ring and check on the progress. I was told they can’t ring, only email after I left the store??? One month later - end Feb - it came back. Cost $139.85 to be fixed. Doesn’t work - no suction. I am forever taking it apart to try to find the problem. Also I limp through 2 rooms before I have to recharge it. What do I do? I just want to clean my floors. Godfreys are so unhelpful. The staff stare at me expressionless when I try to get any form of help. Obviously, I would never recommend this twit of a machine or Godfreys. Unfortunately $690 later!!
Purchased in October 2016 for $550.00.
- Verified purchase
Hoover Air Stick Very Disappointing
Paid extra for the ”ubeaut” extra powerful Hoover Air Stick Pro. Was bought as a birthday present. I too bought it from Godfreys and they offered free servicing then promptly closed down. They could have told their customers where to go to have it serviced - but nothing. After 1 year the battery died and was replaced under warranty. Then new battery died after 6 months. Shame it only had 3 month warranty. Now I am left with a very expensive vacuum with all the handy parts but is useless. I am not brave/dumb enough to fork out $140 for another ...replacement battery. I don’t use it every day and haven’t misused it. This thing lasted 18 months Agree with other reviews in every way. So this is the same as buying a vacuum for $330 and throwing it away after 12 months. Doubt I will have any confidence in any Hoover products
Nothing but trouble
The salesman assured us we were getting a good deal how ever it constantly blocks up and the battery doesn’t last long half hour at the longest and that’s not even on turbo. Very frustrating. The hose split about Christmas time and has added more frustration and if that’s not all my husband took it to godfrys and they told him the battery only has a year warranty and the vacuum has a 2 year warranty more frustration
This so-called vacuum cleaner is the most poorly designed piece of equipment ever built. Run it over a carpet for 5 minutes and it becomes totally blocked. It just pushes dirt around. I have never seen any debris in the lower chamber as the tubes become blocked. A Class Action should be started against Hoover and Godfreys. !!!!!. If they had any conscious they would refund every purchaser at least $500.00
Agree with all the above. Worst vacuum ever. Picked up a $99 from Aldi & stomps all over this one.
Godfrey’s obviously knew these were crap & had to shift them, hence all salesman hype. Should gave to refund everyone for false advertising. Shame on you!
Purchased in July 2018 for $600.00.
Further to my original review some months ago..was told by Hoover ...”You should keep in mind that the Hoover Air Stick Pro Is only meant to be used for QUICK PICKUPS when it wasn’t necessary to use the vacuum cleaner” ...$600+ to do what can be done with a $3 brush and dust pan??? How arrogant are Godfreys? Do they think all women are that stupid? What planet are these people on? Over priced piece of garbage, and to think the rotten thing blows anything light away and which it is incapable of sucking up! ..So much for QUICK PICKUPS! Obviously manufactured specifically for Godfreys and nothing to do with the original Hoover brand!
Worse vacuum ever!!!
Use just for 2 mats. No animals. Brought from Godfreys Bunbury 2 years ago . Told it was better than Dyson. Have to unscrew everything to look at what could be the problem. Cuts out after 1 minute. I clean it all the time. Paid $599. Waste of money. Will never go back to Godfreys again.
Alot of trouble
Had this vacuum for yr and half, as great then things started goung wrong.Since then been back to get serviced as wouldn't as wouldn't suck properly.Since having it back eveytime I use the turbo it shuts off and I have to take it all apart as it's clogged up the pipe all the time.
This should not happening every time I use it.SO FRUSTRATING.
Purchased in August 2018 for $535.00.
Waste of money
Worst ever vacuum at $600
Was told the best by sales person
Very difficult to clear if anything gets blocked
And anything seems to cause blockage big or small
Purchased in August 2018 for $600.00.
Advised by the store that this was the best cleaner and worth the high price, but my experience is the battery dies very quickly before I can clean 1 room and the strength of suction is less than I expected. Also, clearing the dirt collection is a dirty process.
Purchased for $600.00.
Complete waste of $600
Don’t buy this.... First thing, the battery didn’t last the warranty period, was replaced but we had to wait almost two months to get the vacuum back, (Chermside Godfrey’s). Then you don’t get warranty on the replaced battery either. Second thing, the absence of a trap door under the unit to get blockages out of the flexible hose where the wheels are. When I took it in for the battery replacement I complained saying that there is no way to get to that spot which meant the vacuum cleaner was un-usable anyway as nothing was going past that spot. ...Once I got the unit back, the swopped out the head and it now included this trap door. So older models will not have this door only newer models. Which means design of this was not thought out that well. Thirdly, the amount of blockages and issues you’ll have will astound you. The roller brush wraps itself up in hair very quickly which makes it useless after one use, so be ready to pull it out every time before you vacuum. The Flexi tube gets blocked up and once the roller is too wrapped up the unit will not lift anything... A truely useless machine. $600 wasted!!!
After having read other reviews I realise it just wasn’t me who had a complete dud..Without a doubt the worst vacuum cleaner I’ve ever owned. I too was sucked in by the Godfreys salesman, convinced to buy the “best” stick vacuum on the market! I could ill afford the $600+ price tag but believed it would be worth the price. Chocked up with fluff so badly there was nothing in the dust globe..with the help of a crochet needle I managed to pulled out 15-20 cm of fluff..No wonder when I vacuumed anything picked up was promptly deposited back on the ...carpet when I pulled the thing backwards! When the thing gets close to any material that’s lightweight it blows the stuff away, no attempt to suck it up..Don’t even mention the hair wrapped around the completely inadequate roller.. DO NO BUY THIS PIECE OF RUBBISH. .Refund would be wholly justified!
Purchased at Godfreys Oxenford .
Waste of money
We brought this vacuum about 2 years ago since it was recommended by a friend after using for 1 or 2 months. after few months we started experiencing issues since the vacuum head was not rotating. we have no pets and do vacuum once a week at the most. All ready 2 other families including the family recommended had the same issues as well. We got it repaired last year and got to know they have discontinued the product due to the issues in the model. after few months of use we are having the same issue again. my other friends has given this to b...e repaired again and when they asked for a new product instead they have not agreed. This is not fair since we paid a fairly big amount for this product. Very dissatisfied with the product and i can see many feel the same way reading through the reviews.
A fancy looking crap
Bought this from Godfreys Chadstone store after salesman have his 100% effort to justify why this should be the choice. After using it for some time I am confident Godfreys makes biggest profit on this item in this class. Coming to the item, the head clogs and need to clean at least once for vacuuming 4 bed house. This is not my main vacuum but use it to vacuum in between main vacuum cleaning. The battery life is poor and after one year of light domestic use it is struggling to hold the charge. Will stop every now and then during operation eve...n when fully charged. Was planning to talk to Godfrey's as I paid extra for service but after reading reviews I am thinking I might not get a reliable solution. Not sure whether it will be worthy to take it to them.
Absolute FALSE ADVERTISING.. DO NOT PURCHASE!
Same as everyone else on this review site; convinced by Godfrey's that this as as good as Dyson. We have owned for 12 months now, no pets, tiled floors only. Battery lasts 8 mins tops after full charge; not enough to even clean the house. Shocking; stay WELL AWAY from this dodgy, falsely advertised piece of crap.
Purchased in December 2018 at Godfrey's Darwin for $500.00.
Questions & Answers
How do you replace the battery in the air stick pro
Had to go to an authorised service place. Godfreys have closed down here. The batterycosts about $100-140 though.
Replacement batteries for the Hoover Air Stick Pro are $99, they can be purchased through your nearest Godfreys store or over the phone by calling 1300 360 845.
On page 7 of the manual there is instruction on how to access the battery for replacement, however if you are having issues your nearest store ca assist you.
The Hoover Team
Yes, the Godfreys store in Darwin has closed, however, repairs and parts are now available through The Vac Shack in Palmerston.
The Godfreys Team
My air stick pro won’t charge. The charging light flashes red then goes solid. I have check all the connections and turned the power point off and then back on. Help
There may be an issue with the battery, charger or the machine's PCB.
We would recommend taking the machine and charger into your nearest Godfreys store for further inspection.
The Hoover Team
My Air Stick Pro is 2 1/2 years old, I chose it for the ease of dismantling and cleaning the head and brush roller from pet hair. The brush roller is now not spinning, I'm wondering if it's time to get a completely new unit or is this fixable? The spinning bit attached to the unit works on its own - until I insert the brush roller and it won't spin.
Thank you for taking the time to contact us.
We are very sorry to hear of the issues you have experienced with your machine.
Please take this machine into your nearest Godfreys Store with your proof of purchase to be inspected.
We can not say if its time for a new unit as it needs to be inspected.
The Hoover Team
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