Pathetic product not fit for purpose
Have had nothing but problems you have to practically dismantle and unclog after every use or the battery cuts out. When i took it back i was told by 2 sales people that clogging up was a common problem. It was nearly out of warranty but again hardly used cos so unpracticle. I will go back to my tried and tested VAX as they dont let you down in a couple of years they normally last at least 10 or 12 years with no problems. Shame on Hoover for promoting this product as an efficient pet hair cleaner dont buy as its a waste of money.
Purchased in October 2018 at Godfreys for $499.00.
Very very poor machine. After a couple of service calls I am about to put it in the rubbish. Would love to sell it on but I could not possibly take money from some unsuspecting purchaser when I know it will be a problem. Godfreys Greensborough admitted it was poorly designed but was still selling it. I have spent more time unclogging it than vacuuming. Originally bought as a gift for my daughter but she returned it to me. An expensive lesson. Never again Hoover or Godfreys.
Purchased at Godfreys Physical Stores for $500.00.
Worst vacuum I have ever bought
Wanted go invest in a good vacuum conned into buying this @ Godfreys for $599 instead of a Dyson. It's never worked, gets clogged instantly. First time I brought it in they said it was because of my new carpet shedding well I said I had new carpet when I purchased it and they said it was perfect. Second service to unclog head and they said it was because I had long hair. Never had a problem with my old vacuum and it lasted 10yrs not one week. Moved to a place with just hardwood, won't even pick up dirt on hardwood. It has never actually picked ...up anything in the main compartment ever, just shoots it back out. I use the dustbuster now that's it. Now trying to save for the Dyson I should have bought while killing my back with a $600 dustbuster. Will never buy another Hoover or go to Godfreys again. Beware.
Purchased at Godfreys Physical Stores for $599.00.
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This so-called vacuum cleaner is the most poorly designed piece of equipment ever built. Run it over a carpet for 5 minutes and it becomes totally blocked. It just pushes dirt around. I have never seen any debris in the lower chamber as the tubes become blocked. A Class Action should be started against Hoover and Godfreys. !!!!!. If they had any conscious they would refund every purchaser at least $500.00
Purchased in January 2018 at Godfreys Physical Stores for $600.00.
Agree with all the above. Worst vacuum ever. Picked up a $99 from Aldi & stomps all over this one.
Godfrey’s obviously knew these were crap & had to shift them, hence all salesman hype. Should gave to refund everyone for false advertising. Shame on you!
Purchased in July 2018 for $600.00.
Waste of money
Worst ever vacuum at $600
Was told the best by sales person
Very difficult to clear if anything gets blocked
And anything seems to cause blockage big or small
Purchased in August 2018 for $600.00.
Advised by the store that this was the best cleaner and worth the high price, but my experience is the battery dies very quickly before I can clean 1 room and the strength of suction is less than I expected. Also, clearing the dirt collection is a dirty process.
Purchased for $600.00.
I was conned into buying this because they did not sell Dyson
I liked the salesman Godfreys ( maybe that was the problem) he assured me this was as good as Dyson longer battery life and easier to use.The battery lasted 15 minutes, it was extremely hard to clean.It also kept on clogging up - man I should go gone with my wish for the Dyson.I ended up buying an extra battery, returned it about 3 times for clogging and finally they obviously had sooo many complaints the redesigned the stick so that it was a LITTLE easier to clean out the clogging up ball.You have to dismantle the damn thing after every small vacuum! Needless to say I use our old upright Hoover and hardly ever use this hopeless stick I do not have money to burn o n another.
Purchased in September 2017 at Godfreys.
Questions & Answers
I can't turn on my vacuum although the green light is on? The battery is only a few months old?
We are sorry to hear of the issues you are experiencing with your machine.
We would recommend taking the machine and charger, into your nearest Godfreys store to be booked in for further inspection.
The Hoover Team
How do you change battery on the airstick pro 5223
The batter for the Air Stick Pro 5223 can be accessed via the cover on the back of the handvac.
This is shown on page 7 of the user manual.
Replacement batteries can be purchased through your nearest Godfreys store or over the phone with us by calling 1300 360 845.
The Hoover Team
Hi, I love my Air Stuck Pro but at the moment it loses suction after about 1-2 minutes. I have to turn it off and back on, sometimes the suction stops after a few seconds to a couple of minutes. I recently got a new battery. I've cleaned and checked everything but no luck.
Hopefully you can give me some advice.
We are sorry to hear of the of the issues you are experiencing with your machine.
Has he filter recently been replaced? It is recommended to replace the filter every 6-9 months.
There may also be an issue with the PCB, to check this the machine will need to be taken into your nearest Godfreys store and booked in for inspection.
The Hoover Team
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