Please people do not buy this. It’s now in the bin
Had this piece of rubbish for 2 years or so ...... 1 year of this time been gathering dust. Thought I would give it one last go but still cuts out after 5 seconds. Out of warranty and Godfreys won’t look at it until I pay. Today finally throwing nearly $600 in the bin. Bought a Kmart one and it’s still working after 6 months. The other terrible thing with it it used to clog up every time and had to pull it apart to clean which took ages. Bad design and seeing I’m not the only one .... Hoover and Godfreys should be made to pay us all back.
Purchased in March 2018 at Godfreys Physical Stores for $599.00.
Spend your money on a cheapie from K-Mart don't waste it on this machine!
Purchased from Godfreys June 2018 having been told it was a great product and would make life easier. It was okay for the first week or so and then it kept cutting out after a couple of minutes. Returned to Godfreys several times to be told it was the way I used it or it hadn't been charged sufficiently. Now it needs a new battery which should have been replaced when I kept taking it back whilst still under warranty. So I would suggest people shop elsewhere so you get better customer service and buy a totally different product as this one certainly isn't worth $500.
Purchased in June 2015 for $500.00.
Pathetic product not fit for purpose
Have had nothing but problems you have to practically dismantle and unclog after every use or the battery cuts out. When i took it back i was told by 2 sales people that clogging up was a common problem. It was nearly out of warranty but again hardly used cos so unpracticle. I will go back to my tried and tested VAX as they dont let you down in a couple of years they normally last at least 10 or 12 years with no problems. Shame on Hoover for promoting this product as an efficient pet hair cleaner dont buy as its a waste of money.
Purchased in October 2018 at Godfreys for $499.00.
Not worth spending over $600 on this product
We were out to buy Dyson and stopped at Godfrey FountainGate, they said we have much better vacuum and shown us against Dyson.
The trick they used were that they were using a clogged up (not cleaned for a while) dyson vacuum (now we know why this one seems better that time) against a cleaned hoover vacuum.
This one is no way near Dyson,
Battery, operation time, getting clogged so quick.
We won't go to the Godfrey ever as they have dodgy sales people to manipulate.
We lost over $600 But learnt a lesson.
Do not trust Godfrey vacuum ever again.
Purchased at Godfreys Physical Stores for $600.00.
Got sucked in too.
I was sold this vac for a quick tidy up. As with all other comments the battery died very quickly and then stopped working on high. Now completely dead. Would not ever buy a Hoover again. What a shame that this product is such poor quality and marketed (pushed) by Godfrey's. Now will not shop there again - used to be my shop of choice.
Purchased at Godfreys for $599.00.
no good at all
Hoover if you know the Battery is crap why do you not find a better one or make replacement ones cheaper to buy $170 is way to much to soend after Paying $699 for ie to only last a short time
Purchased in February 2018 for $699.00.
its rubbish will never buy another hoover product stick vacuum works on low speed when press high speed vacuum stops
works on low speed stops soon as i press fast speed button just works on low speed less than two years old fills up to quick would a faulty battery cause this
Purchased in July 2018 at Godfreys Physical Stores for $599.00.
I like so many others have owned the $650 Air Stick Pro for 2 years and the battery has degenerated markedly after only 18 months. I visited Godfreys today and got no sympathy whatsoever. A new battery is NZ$159. And it is the same as the original so it will last 2 years at the best. I can go to KMart and buy a whole new Dyson type stick vac for that price and it will be guaranteed for one year also (similar voltage). My bet is that the KMart battery will last a lot longer than the Hoover. So why bother with another substandard Hoover battery.
Purchased in June 2018 at Godfreys Physical Stores for $650.00.
good back up but NOT as main machine
Purchased to replace a Dyson DC05 Absolute as needed some parts after 22 years, can't source so repaired it myself and bought a hoover airsick pro, seemed great for about 1 month then the head failed no HI function...returned to store and "fixed". went well for 6 months and now won't stay on high just turns self off. Battery has significantly reduced and a second battery is exorbitantly priced and won't work as it has to be on the unit to charge!! hello!! Use it every week and for quick tidy ups but can't be relied on for weekly clean. Still need to go and buy a new vacuum.
Purchased in April 2019 at Godfreys Physical Stores for $499.00.
The Hoover Air Stick Pro is Just So Baddddd
Great for a couple of months, then it started, electric foot roller died. power boost stopped and then not enough power to drag the dust into collection area so pipes blocked up. This machine is so hopeless it's a joke please be kind to yourself do not think about purchasing this toy
Purchased at NZ.
Not fit for purpose
Used on hard floors and carpet. Picks up dust and animal hair well.
It blocks up virtually every time I use it. Half a garlic clove skin will block it up.
Because the machine doesn’t come apart, just locating the blockage is time consuming.
Unblocking is VERY convoluted - you can’t remove the stick from the handle to see into it and clean it out, and getting to the power head brush requires the removal of 6 screws.
Mine has a battery life of 10 minutes. I spend more time unblocking it than I do using it.
Astonishingly poorly designed.
Purchased at Godfreys for $600.00.
Would be great if it worked well consistently!
I use it mostly on hard surfaces and occasionally on low pile carpet in my small apartment.
It was a big investment for me and it has been very troublesome. Not charging at all and not holding charge and working for a few seconds then shutting off. Charger was replaced shortly after purchase while on warranty but now warranty has ended and problem with battery/charger will have to come out of my pocket. Im very disappointed. This machine should have been recalled going by the reviews on here.
Purchased in November 2016 at Godfreys for $599.00.
Very very poor machine. After a couple of service calls I am about to put it in the rubbish. Would love to sell it on but I could not possibly take money from some unsuspecting purchaser when I know it will be a problem. Godfreys Greensborough admitted it was poorly designed but was still selling it. I have spent more time unclogging it than vacuuming. Originally bought as a gift for my daughter but she returned it to me. An expensive lesson. Never again Hoover or Godfreys.
Purchased at Godfreys Physical Stores for $500.00.
Worst vacuum I have ever bought
Wanted go invest in a good vacuum conned into buying this @ Godfreys for $599 instead of a Dyson. It's never worked, gets clogged instantly. First time I brought it in they said it was because of my new carpet shedding well I said I had new carpet when I purchased it and they said it was perfect. Second service to unclog head and they said it was because I had long hair. Never had a problem with my old vacuum and it lasted 10yrs not one week. Moved to a place with just hardwood, won't even pick up dirt on hardwood. It has never actually picked ...up anything in the main compartment ever, just shoots it back out. I use the dustbuster now that's it. Now trying to save for the Dyson I should have bought while killing my back with a $600 dustbuster. Will never buy another Hoover or go to Godfreys again. Beware.
Purchased at Godfreys Physical Stores for $599.00.
Oversold by Godfrey salesman
Bought it 1 and a half ago. 8 months in battery had to be changed. 3 week wait. This is the worst vaccuum cleaner I have ever owned. It just doesn't pick up dirt. I chase the dog fur around the room it literally blows the fur away as you get close. It needs cleaning out every time i use it. Gets clogged. The box of accessories have got in the bin a year ago as one would never use them. Cost over 500 bucks!! Will never use Godfreys again either.
Purchased in June 2018 at Godfreys for $500.00.
Waste of $500
I brought this vacuum 2 years ago and only got between 6 months to a year out of it and then it just stopped turning on. I didnt even get a chance to use the assessories that came with it, they are still in the box. I paid $500 for this vacuum cleaner that was recommended to me by the Godfrey's worker. I wanted a good stick vacuum and was happy to pay more for a good one but this vacuum is far from good and I got ripped off. $500 Is alot of money for something that only lasted 6 months
Purchased at Godfrey Ellenbrook for $500.00.
Not worth twenty cent
Bought in 2018 from Godfeys, not used even once a week on laminate and short pile mats, nothing but trouble. Battery life very short, cuts out on high speed after 10 seconds. JUNK.
Purchased in August 2018 at Godfreys for $580.00.
Wouldn't buy Hoover again not anything from Godfrey's
State the facts:
Had the Hoover ~18 months
A fair bit of cleaning required regularly
Does not like high pile carpet, ok on hard floors
Now cuts out on high after a minute.
Wouldn't recommend to anyone!...Won't buy it again. Now with Covid-19 all Godfrey's stores shut so therefore I have to put up with this rubbish till......... ????? And can't even send it anywhere, they (Godfrey's) really need to think about supporting their customers if they want anyone to go back there, ever.
Purchased for $600.00.
Waste of money and no customer service
Bought this ‘you beaut’ vacuum for $550 from Godfreys Carindale October 2016. It was in storage for 1 year while we travelled. There are just 2 of us in a townhouse. Carpets upstairs and tiles downstairs. Took it back to Godfreys at Noosaville September 2018 as we were having trouble. No way of getting in to unblock the tube. It came back with a new head with a trapdoor to get in to clean the tube - obviously a design fault. Took it back January 2020 as There was no suction. Paid a dep of $19.95 before they could send it away to head offic...e. Was away a while so went in to Noosaville store. Asked them to ring and check on the progress. I was told they can’t ring, only email after I left the store??? One month later - end Feb - it came back. Cost $139.85 to be fixed. Doesn’t work - no suction. I am forever taking it apart to try to find the problem. Also I limp through 2 rooms before I have to recharge it. What do I do? I just want to clean my floors. Godfreys are so unhelpful. The staff stare at me expressionless when I try to get any form of help. Obviously, I would never recommend this twit of a machine or Godfreys. Unfortunately $690 later!!
Purchased in October 2016 for $550.00.
Hoover Air Stick Very Disappointing
Paid extra for the ”ubeaut” extra powerful Hoover Air Stick Pro. Was bought as a birthday present. I too bought it from Godfreys and they offered free servicing then promptly closed down. They could have told their customers where to go to have it serviced - but nothing. After 1 year the battery died and was replaced under warranty. Then new battery died after 6 months. Shame it only had 3 month warranty. Now I am left with a very expensive vacuum with all the handy parts but is useless. I am not brave/dumb enough to fork out $140 for another ...replacement battery. I don’t use it every day and haven’t misused it. This thing lasted 18 months Agree with other reviews in every way. So this is the same as buying a vacuum for $330 and throwing it away after 12 months. Doubt I will have any confidence in any Hoover products
Purchased in May 2018 at Godfreys Physical Stores.
Questions & Answers
My Name is Ann, Can someone help me, I have the Hoover Air stick Pro 5223, its only about 2 years old, its been in the shop when it was just over 1 year, it keeps shutting off, they couldn't tell me what was wrong, but they fixed it and said the falter was dirty, I know the filter it was not dirty, i give my cleaner a good wash (the parts i can wash) and the filter ones every 3 weeks about, now just over a year from it being in the shop, its stared again stopping and this happens for a about 8 starts. can anyone help me. Thank you Ann
I'm sorry Ann. Our experience was very much as yours. We eventually gave up. Binned it and bought a Werthiem. It seems genreally agreed your Hoover unit and ours are rubbish
We are sorry to hear of the issues you are experiencing with your machine.
There may be an issue with the battery or PCB.
We would recommend taking he machine into your nearest Godfreys store, with proof of purchase, to be booked in for further inspection.
The Hoover Team
I can't turn on my vacuum although the green light is on? The battery is only a few months old?
We are sorry to hear of the issues you are experiencing with your machine.
We would recommend taking the machine and charger, into your nearest Godfreys store to be booked in for further inspection.
The Hoover Team
Read the other reviews Lorna! Don’t spend another cent on this lemon! ... it hurts, I know.. but stay away from Hoover and Godfreys.. they are scammers..
How do you change battery on the airstick pro 5223
The batter for the Air Stick Pro 5223 can be accessed via the cover on the back of the handvac.
This is shown on page 7 of the user manual.
Replacement batteries can be purchased through your nearest Godfreys store or over the phone with us by calling 1300 360 845.
The Hoover Team
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