Worst quality... Worst service...
This vacuum works well on carpet and floorboards. However, it's broken down twice in the 2.5 years we've owned it. First time was the rotating brush, second time now seems to be the battery. It will now only run for three minutes on the low setting. 30 seconds on high. Godfreys wouldn't fix it under the government statutory warranty. They offered to send it away for $150 or sell me a new battery for $100. The Godfreys customer service line suggested I go to the ombudsman. That's how little they care.
What they don't tell you is that you should...only use this vacuum infrequently and the battery warranty is only 1 year! That's for a $600 (retail) vacuum! After I go to the ombudsman, I'll be going to get a cheapie from anywhere but Godfreys. I'm sure it will last just as long.
Purchased in November 2018 at Godfreys Physical Stores for $499.00.
I fell for the sales pitch! Never again.
I had to pay this machine off in instalments, cost me over $500 and looked good but.....first few times it worked so well I recommended it to some of my clients. First issue started with the brush getting clogged with hair, needed to clean it every time I used it. Second problem was the hose got clogged up (cat hair), impossible to clear without almost dismantling the entire machine. Third and most disappointing issue is it takes days to charge then will work for a few seconds and cut out. It will do this maybe 15 - 20 times then keep going...for a few minutes. I thought Hoover was a good brand, the sales pitch was so convincing. I’m a pensioner and will not ever be able to afford to replace the battery or machine. Biggest mistake of my life, a waste of money!
Purchased in June 2016 at Godfreys for $649.00.
Bought this brand new in Dec 2018. At first it was great to use but over time, we've had to send it in for repairs a few times over the two year warranty period. My guess is it won't last much longer after the last repair. As much as it's very convenient to use, I hate that it has failed me so many times. Maybe time to switch to Dyson or just get a simple K Mart one.
Purchased in December 2018 for $599.00.
Waste of money
This disaster was purchased from Godfrey a couple of years ago. It continued to be faulty even after several returns to the store. We were even given a new machine and still we have the same issues. It only works on low. It cuts out on high after about 10 seconds. After full charge the battery is dead after 5 minutes use. I didn't pay $500.00 only to have a useless product at the end. No happy is an understatement.
Purchased at Godfreys for $599.00.
Multiple repairs - Godfrey Hoover air stick pro
I have bought this product on October 2018. Every 2 to 6 months it went to repairs (Godfrey stores. I can say they replaced many parts multiple times.
Though the sales man helpful and offered trade-in. I don't want to buy another product from Hoover brand.
I don't recommend any one to buy this though.
Purchased in October 2018 for $599.00.
Pathetic product not fit for purpose
Have had nothing but problems you have to practically dismantle and unclog after every use or the battery cuts out. When i took it back i was told by 2 sales people that clogging up was a common problem. It was nearly out of warranty but again hardly used cos so unpracticle. I will go back to my tried and tested VAX as they dont let you down in a couple of years they normally last at least 10 or 12 years with no problems. Shame on Hoover for promoting this product as an efficient pet hair cleaner dont buy as its a waste of money.
Purchased in October 2018 at Godfreys for $499.00.
Poor Battery life
12 months old and very poor battery life. To be fair if you arent vacuuming large objects and empty it after every use it doesnt clog. But once a week you have to take the roller out and de-hair it. No good in a household with 3 women with long hair. Battery life day 1 was about 30 mins on low. Now its about 5. Not worth the 500 dollars. No-name models run better. We bought a Kogan, about 100 dollars, runs rings around this Hoover.
Purchased in February 2019 at Godfreys Physical Stores for $500.00.
Poor battery life.
Worls well but gets clogged up quickly. First battery dies just out of warranty. Bought a new one and it worked well for a couple of months Then the motorised head stopped working. Pretty rubbish bit of kit. I used to swear by Hoover, not any more.
Purchased in June 2017 at Godfreys.
Very very poor machine. After a couple of service calls I am about to put it in the rubbish. Would love to sell it on but I could not possibly take money from some unsuspecting purchaser when I know it will be a problem. Godfreys Greensborough admitted it was poorly designed but was still selling it. I have spent more time unclogging it than vacuuming. Originally bought as a gift for my daughter but she returned it to me. An expensive lesson. Never again Hoover or Godfreys.
Purchased at Godfreys Physical Stores for $500.00.
Worst vacuum I have ever bought
Wanted go invest in a good vacuum conned into buying this @ Godfreys for $599 instead of a Dyson. It's never worked, gets clogged instantly. First time I brought it in they said it was because of my new carpet shedding well I said I had new carpet when I purchased it and they said it was perfect. Second service to unclog head and they said it was because I had long hair. Never had a problem with my old vacuum and it lasted 10yrs not one week. Moved to a place with just hardwood, won't even pick up dirt on hardwood. It has never actually picked ...up anything in the main compartment ever, just shoots it back out. I use the dustbuster now that's it. Now trying to save for the Dyson I should have bought while killing my back with a $600 dustbuster. Will never buy another Hoover or go to Godfreys again. Beware.
Purchased at Godfreys Physical Stores for $599.00.
Worst machine ever purchased!
We’ve sent our Hoover air stick pro off twice for repair already. Only 18 months old and now it has died again. All stores closed so we are left with nothing! Your salesmen should not be allowed to oversell this product with comparison to a Dyson! We, along with most people here who have left a review have all been told it’s better than a Dyson by your salesmen! Worst customer service also. We have not heard back from your customer service team yet. What happens when the warranty runs out! We paid $600 for this and would expect it to last longer than 18months! Stay away from Godfreys if you don’t want to conned into buying an expensive and unreliable piece of crap. Will be going to ombudsman unless resolved ASAP
Purchased in July 2018 at Whitfords for $600.00.
Bought this piece of junk machine for $600 in 2018, have had the worst worst luck, in that time the battery had been changed about 4 times, it clogs up, the roller head has been replaced as it stopped working, it has stopped again so I can’t vacuum with the price of rubbish.
When I use it it will automatically go on to the slower setting, shut down and not work, it will then take another 2 minutes to turn back on (fully charged mind you) it’s just rubbish, and godfreys are a bunch of clowns, shocking service, went in to ask for help and tried ...
Purchased in January 2018 at Godfreys for $600.00.
Bought the Hoover Stick from Godfreys Fairy Meadow about 18 months ago - within 12 months whilst under warranty took it back as the unit wouldn’t switch off so had to run it till battery went flat and it also cut out every time I used the turbo mode - sent it away came back fixed but did not have the same power - took it back again only to get offered another brand vac stick which I was going to have to pay a few hundred dollars more - sorry very disappointed in the Hoover And now looking at replacing it - so no don’t think it is worth the money I paid for it.
Purchased in June 2018 at Godfreys for $500.00.
This so-called vacuum cleaner is the most poorly designed piece of equipment ever built. Run it over a carpet for 5 minutes and it becomes totally blocked. It just pushes dirt around. I have never seen any debris in the lower chamber as the tubes become blocked. A Class Action should be started against Hoover and Godfreys. !!!!!. If they had any conscious they would refund every purchaser at least $500.00
Purchased in January 2018 at Godfreys Physical Stores for $600.00.
Agree with all the above. Worst vacuum ever. Picked up a $99 from Aldi & stomps all over this one.
Godfrey’s obviously knew these were crap & had to shift them, hence all salesman hype. Should gave to refund everyone for false advertising. Shame on you!
Purchased in July 2018 for $600.00.
Alot of trouble
Had this vacuum for yr and half, as great then things started goung wrong.Since then been back to get serviced as wouldn't as wouldn't suck properly.Since having it back eveytime I use the turbo it shuts off and I have to take it all apart as it's clogged up the pipe all the time.
This should not happening every time I use it.SO FRUSTRATING.
Purchased in August 2018 for $535.00.
Waste of money
Worst ever vacuum at $600
Was told the best by sales person
Very difficult to clear if anything gets blocked
And anything seems to cause blockage big or small
Purchased in August 2018 for $600.00.
Advised by the store that this was the best cleaner and worth the high price, but my experience is the battery dies very quickly before I can clean 1 room and the strength of suction is less than I expected. Also, clearing the dirt collection is a dirty process.
Purchased for $600.00.
Does evetything, car, window slidings, carpet, tiles etc.
Had this vacuum for nearly two years, clean filter every month, easy to use, cleans carpet, floors, attachments are great for window slidings, mattress, cleaning between cracks, vacuums out car well, very happy with this product.
Purchased at Godfreys for $600.00.
I have to agree. We have had no end of the same trouble
We have hard floors and carpet. When its not blocked it sucks up well but it doesnt all get into the chamber. So it keeps blocking. it also runs out of puff quickly.
Purchased in December 2018.
Questions & Answers
My Name is Ann, Can someone help me, I have the Hoover Air stick Pro 5223, its only about 2 years old, its been in the shop when it was just over 1 year, it keeps shutting off, they couldn't tell me what was wrong, but they fixed it and said the falter was dirty, I know the filter it was not dirty, i give my cleaner a good wash (the parts i can wash) and the filter ones every 3 weeks about, now just over a year from it being in the shop, its stared again stopping and this happens for a about 8 starts. can anyone help me. Thank you Ann
I'm sorry Ann. Our experience was very much as yours. We eventually gave up. Binned it and bought a Werthiem. It seems genreally agreed your Hoover unit and ours are rubbish
We are sorry to hear of the issues you are experiencing with your machine.
There may be an issue with the battery or PCB.
We would recommend taking he machine into your nearest Godfreys store, with proof of purchase, to be booked in for further inspection.
The Hoover Team
I can't turn on my vacuum although the green light is on? The battery is only a few months old?
We are sorry to hear of the issues you are experiencing with your machine.
We would recommend taking the machine and charger, into your nearest Godfreys store to be booked in for further inspection.
The Hoover Team
Read the other reviews Lorna! Don’t spend another cent on this lemon! ... it hurts, I know.. but stay away from Hoover and Godfreys.. they are scammers..
How do you change battery on the airstick pro 5223
The batter for the Air Stick Pro 5223 can be accessed via the cover on the back of the handvac.
This is shown on page 7 of the user manual.
Replacement batteries can be purchased through your nearest Godfreys store or over the phone with us by calling 1300 360 845.
The Hoover Team
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.