Worst quality... Worst service...
This vacuum works well on carpet and floorboards. However, it's broken down twice in the 2.5 years we've owned it. First time was the rotating brush, second time now seems to be the battery. It will now only run for three minutes on the low setting. 30 seconds on high. Godfreys wouldn't fix it under the government statutory warranty. They offered to send it away for $150 or sell me a new battery for $100. The Godfreys customer service line suggested I go to the ombudsman. That's how little they care.
What they don't tell you is that you should...only use this vacuum infrequently and the battery warranty is only 1 year! That's for a $600 (retail) vacuum! After I go to the ombudsman, I'll be going to get a cheapie from anywhere but Godfreys. I'm sure it will last just as long.
Purchased in November 2018 at Godfreys Physical Stores for $499.00.
I should have read reviews before buying this expensive rubbish
Performed well when new but performance dropped off pretty quickly. Withing a few months could not use high power setting it died instantly now low power setting only runs for a few minutes. Never another Hoover and never entering Godfrey shops again. We were talked out of other units and brands buy a super smooth sales guy clearly with a vested interested in selling these rubbish units! Surely Godreys and Hoover you must know that word of mouth will kill you or save you. Well guess what? You are dead to me, my family and friends.
Purchased in August 2018 at Godfreys Physical Stores for $600.00.
Hoover should do product recall for this item
Everything all wrong. The original head was completely faulty and poorly designed and badly clogged after each use. I spent every Sunday trying to clean it. Literally hours just getting through the blocked neck with a home fashioned device to poke down. Dust everywhere. Total disaster. Eventually I called Godfreys to discuss it and they told me there was a replacement head being put on the vacuum. I asked why nobody had contacted me to offer the repair - no answer. I got a new head on it. Internally there was a new corrugated pipe which split q...uite soon after. I couldn’t see the split which caused everything I vacuumed up to not go up the vacuum any more. When vacuum turned off all of it would spill on the floor from the head. I thought it was just me again, that my dust was too big. Always made sure I picked up anything visible assuming it was blocking. Eventually I discovered the split which meant NO suction anymore and called godfreys about it and I was told it was out of warranty that I have to pay for all this mess myself. No worries because the vacuum battery only lasts for about 30 seconds and cuts out every five seconds and then dies anyway so it won’t be fixed! I was happy for the first use and it was downhill fast from there. Hoover should do a product recall on this item or offer a refund to everybody who bought it. Absolutely awful from the get go.
Purchased at Godfreys Physical Stores for $600.00.
Our Air Stick Pro was purchased in Early 2017 from Godfreys for $599. We moved into our retirement village April 2017. We bought it for the ease in using. We have tiles and carpet. In 6 months the battery had to be replaced under warranty. 6 more months it kept stopping. We were shown how to clean properly and to only use on low speed. Just over 2 years we were having problems again. Back for service $150 later told a battery had been replaced. Still having problems, back to the store only to find battery had never been changed. Great Godfreys...salesman, apologised profusely, replaced battery and checked machine. Home now after 7 weeks without a vacuum. And can still only use it on low for the battery to last our whole villa. We agree with all the complaints, we expected better results. The battery should last longer. Hoover should back their product and support the buyers. We cannot afford $ 190 to buy a new battery every 6 months It would be nice if Hoover gave a reply here Heather Lovett Davistown NSW Australia
Purchased in February 2017 at Godfreys for $599.00.
Absolute waste of money
The man at godfreys sold me this vacuum cleaner using bicarbonate or baking powder. A fine dust I would say. Now they won’t repair my air stick pro because they tell me I’ve used it on fine dust.
The battery’s are only covered for a year in its warranty, however after reading reviews the battery seems to be the issue, and rarely lasting beyond a year. The customer service people said I needed to factor in environmental and useage. Well my vacuum lives in my lounge and I use it on tiles and wool carpet.
I would STRONGLY advise not to buy this vacuum. After paying in excess of $500 for it, do I think it’s fair it’s only expected to last a year? No I don’t.
Purchased in September 2018 at Godfreys Physical Stores for $550.00.
Not good, but not that bad.
My Air Stick is 2 years old. I found the same problems others did, but with a bit of IQ you can live with it. Cleaning it out can be done quickly with a flexible stick. The roller gets hair and threads rolled around it, but it comes out easily, with only one latch. Then use scissors to cut the hair etc off...takes 5 minutes. The battery died after 2 years, but this might happen on other vacs too. Dust container is too small, but it's small on most of these types of vacs. The design is not as good as it could be, but it's only hopeless to peopl...e who can't work out some simple maintenance. When it's properly maintained it works very well. Overall, considering its design and battery problems, it's too expensive, but if you already have one, put some effort in to learning how to maintain it.
Purchased in June 2018 at Godfreys Physical Stores for $499.00.
A complete waste of money
The feed tube regularly gets blocked with carpet fluff and is very difficult to unblock. In the last few months it has taken to cutting out within a few seconds of being switched on.
Purchased at Godfreys.
I was in the market for a new vacuum after having an old Dyson for many years. I was convinced by a Salesperson at Godfrey’s that their product was superior and that Dyson was now a very poor product. I needed a versatile product for hard and carpeted flooring and wanted no cords. I spent $599 thinking it was a great investment and would serve my purposes and provide years of working ability. How wrong I was. I spent more time cleaning it out, it continually blocked up, battery never stayed charged long enough and would cut out after a few sec...onds. I have a box of accessories I never used and threw the heap of rubbish to the tip exactly where it belonged in the first place. I will NEVER set foot into another Godfrey’s store or ever ever buy another Hoover. Dyson all the way for the future of cleaning and versatility. If your thinking of parting with your hard earned money on an inferior product, please don’t waste your time and energy.
Purchased in March 2017 for $599.00.
Worst appliance I have ever bought
Bought this stickvac from Godfreys in May 2018 for $499. Very unsatisfactory except for the hand held facility which is satisfactory. I have carpet and hard floors. Small house but battery never lasts long enough to complete job. Usually just pushes dirt away on hard floors. Has to be pulled apart (no easy task) after every use. Gone back to soft broom on hard floors, much less trouble. Had it back to Godfreys and they replaced agitator and handle while still under warranty. Worst investment in household appliance I've ever made and I wouldn't give or sell it to anyone. Basically I've paid $499 for a hand held vac with unsatisfactory battery life.
Purchased in May 2017 at Godfreys for $499.00.
Very very poor machine. After a couple of service calls I am about to put it in the rubbish. Would love to sell it on but I could not possibly take money from some unsuspecting purchaser when I know it will be a problem. Godfreys Greensborough admitted it was poorly designed but was still selling it. I have spent more time unclogging it than vacuuming. Originally bought as a gift for my daughter but she returned it to me. An expensive lesson. Never again Hoover or Godfreys.
Purchased at Godfreys Physical Stores for $500.00.
Battery life not good
Vac was purchased about 21/2yrs ago..last yr took back for service as battery charge did not last long like our previous vacuums..we actually were going to buy a dyson but were talked into the pro..which i am happy with the job it does on my Carpet and timber floors..but as pensioners and paying such a high price i regret this now as when i went to godfreys again yesterday the salesman said " like everything in life they run out"..now i have to pay $100 for new battery..is this going to happen every 18mths or so..im disappointed with battery lifespan as i love the actual vacuum
Purchased in April 2018 at Godfreys Physical Stores for $500.00.
Poor on battery durability, average on cleaning, virtually useless after 2/3 years
I reviewed this two years ago when I originally bought it. At that time it worked great and was good for what I wanted, which was just a quick light vacuum to clean a 2-bed apartment with mostly hard flooring and some areas of carpeting. After only 2 years, it began suffering the battery problems others complain of until eventually it couldn't be used on high power as it would cut out after a few seconds - it could still be used on low power but didn't pick up so well. When I tried to publish this review, I was asked if I wanted to try to re...solve the problem direct withHoover, and I accepted that. So what follows is an update from then. Update: Godfreys did a free service under the warranty which had actually run out about 3 or 4 days previously. The upshot was that it needed a replacement battery. However, on taking it back home, I found that the new battery wasn't charging, so I took it back to Godfreys and had it serviced again. I have waited 4 months since then before updating this review, and the stick is still working ok, so I hope it is longer than 2 years before the battery gives up again. I think for the price of this stick, both performance battery durability could be better, but if only using it for very light use then it's probably fine. The cleaning process is fiddly and has to be done at least once a week, but I can live with that. I will replace it as soon as I can with a G-Tech Air Ram Pro, which is what I originally wanted and would have bought if it had been available in Australia, so I will have to import one, but I wish I had read the reviews before buying this stick. Update: six months after the review above, this air stick has developed a whining noise, the brush doesn’t rotate properly when switched on, and it picks up very little now. I clean it out thoroughly once a week, so that’s not the problem. I’m done with this one now, it’s going to the tip and I’m placing an order for an Air Ram.
Purchased in January 2018 at Godfreys for $549.00.
Worst vacuum I have ever bought
Wanted go invest in a good vacuum conned into buying this @ Godfreys for $599 instead of a Dyson. It's never worked, gets clogged instantly. First time I brought it in they said it was because of my new carpet shedding well I said I had new carpet when I purchased it and they said it was perfect. Second service to unclog head and they said it was because I had long hair. Never had a problem with my old vacuum and it lasted 10yrs not one week. Moved to a place with just hardwood, won't even pick up dirt on hardwood. It has never actually picked ...up anything in the main compartment ever, just shoots it back out. I use the dustbuster now that's it. Now trying to save for the Dyson I should have bought while killing my back with a $600 dustbuster. Will never buy another Hoover or go to Godfreys again. Beware.
Purchased at Godfreys Physical Stores for $599.00.
Great at 1st but disappointed
I was so excited when I got this vac about two years ago and was telling everyone how awesome and handy it was. We have both carpets and hard floors and while it does a great job with picking up stuff it’s forever getting blocked. It’s so hard to keep clean and the battery time never lasted quite long enough to do the rooms I needed. However it’s been a lifesaver with small children to be able to quickly clean without needing to pull out a corded vac.
My mums one had to have the battery replaced not long after having it and now both of ours a...re no longer holding charge. However I’m not sure of the battery life- they are 2 years old. If it wasn’t for the fact it gets blocked all the time I would have recommend it to everyone. Ive heard fantastic things about the Dyson even though the godfreys sales staff told us the Hoover was sooo much better than the Dyson I’m left feeling like I was scammed. My next stick vac I’m thinking of trying Dyson unless Godfrey staff look after me by replacing my Hoover parts.
Purchased at Godfreys.
This Vacuum is rubbish
Only 18 months old and the machine won’t run for more than a few seconds.
Have been told it’s a battery issue. $100 + postage and only lasted such a short time! I’ll never buy from Godfreys again, and certainly never a Hover.
Purchased in November 2018 at Godfreys for $500.00.
Questions & Answers
How do I remove the head to replace the lower hose as it has split in 2?
Unfortunately this is not a repair that we advise customer to complete themselves due to the wiring within the head, for safety reasons.
We would advise to have the machine booked in through your nearest Godfreys store for this to be replaced by our qualified technicians.
The Hoover Team
My Name is Ann, Can someone help me, I have the Hoover Air stick Pro 5223, its only about 2 years old, its been in the shop when it was just over 1 year, it keeps shutting off, they couldn't tell me what was wrong, but they fixed it and said the falter was dirty, I know the filter it was not dirty, i give my cleaner a good wash (the parts i can wash) and the filter ones every 3 weeks about, now just over a year from it being in the shop, its stared again stopping and this happens for a about 8 starts. can anyone help me. Thank you Ann
I'm sorry Ann. Our experience was very much as yours. We eventually gave up. Binned it and bought a Werthiem. It seems genreally agreed your Hoover unit and ours are rubbish
We are sorry to hear of the issues you are experiencing with your machine.
There may be an issue with the battery or PCB.
We would recommend taking he machine into your nearest Godfreys store, with proof of purchase, to be booked in for further inspection.
The Hoover Team
I can't turn on my vacuum although the green light is on? The battery is only a few months old?
We are sorry to hear of the issues you are experiencing with your machine.
We would recommend taking the machine and charger, into your nearest Godfreys store to be booked in for further inspection.
The Hoover Team
Read the other reviews Lorna! Don’t spend another cent on this lemon! ... it hurts, I know.. but stay away from Hoover and Godfreys.. they are scammers..
Hi Lorna. I agree with Joe. After three visits to Godfreys and multiple repairs / batteries I have decided to bin my Hoover stick vac. A $500 purchase should last longer than the warranty period. Good bye Godfrey and Hoover!
Get an answer from our members and Hoover representatives
|Category||Stick & Cordless Vacuum Cleaners|
|Bin Capacity||0.3 L|
|Running Time||22 min|
|Manufacturer Warranty||2 year(s)|
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