I should have read reviews before buying this expensive rubbish
Performed well when new but performance dropped off pretty quickly. Withing a few months could not use high power setting it died instantly now low power setting only runs for a few minutes. Never another Hoover and never entering Godfrey shops again. We were talked out of other units and brands buy a super smooth sales guy clearly with a vested interested in selling these rubbish units! Surely Godreys and Hoover you must know that word of mouth will kill you or save you. Well guess what? You are dead to me, my family and friends.
Purchased in August 2018 at Godfreys Physical Stores for $600.00.
Hoover should do product recall for this item
Everything all wrong. The original head was completely faulty and poorly designed and badly clogged after each use. I spent every Sunday trying to clean it. Literally hours just getting through the blocked neck with a home fashioned device to poke down. Dust everywhere. Total disaster. Eventually I called Godfreys to discuss it and they told me there was a replacement head being put on the vacuum. I asked why nobody had contacted me to offer the repair - no answer. I got a new head on it. Internally there was a new corrugated pipe which split q...uite soon after. I couldn’t see the split which caused everything I vacuumed up to not go up the vacuum any more. When vacuum turned off all of it would spill on the floor from the head. I thought it was just me again, that my dust was too big. Always made sure I picked up anything visible assuming it was blocking. Eventually I discovered the split which meant NO suction anymore and called godfreys about it and I was told it was out of warranty that I have to pay for all this mess myself. No worries because the vacuum battery only lasts for about 30 seconds and cuts out every five seconds and then dies anyway so it won’t be fixed! I was happy for the first use and it was downhill fast from there. Hoover should do a product recall on this item or offer a refund to everybody who bought it. Absolutely awful from the get go.
Purchased at Godfreys Physical Stores for $600.00.
Bought this brand new in Dec 2018. At first it was great to use but over time, we've had to send it in for repairs a few times over the two year warranty period. My guess is it won't last much longer after the last repair. As much as it's very convenient to use, I hate that it has failed me so many times. Maybe time to switch to Dyson or just get a simple K Mart one.
Purchased in December 2018 for $599.00.
- Verified purchase
Our Air Stick Pro was purchased in Early 2017 from Godfreys for $599. We moved into our retirement village April 2017. We bought it for the ease in using. We have tiles and carpet. In 6 months the battery had to be replaced under warranty. 6 more months it kept stopping. We were shown how to clean properly and to only use on low speed. Just over 2 years we were having problems again. Back for service $150 later told a battery had been replaced. Still having problems, back to the store only to find battery had never been changed. Great Godfreys...salesman, apologised profusely, replaced battery and checked machine. Home now after 7 weeks without a vacuum. And can still only use it on low for the battery to last our whole villa. We agree with all the complaints, we expected better results. The battery should last longer. Hoover should back their product and support the buyers. We cannot afford $ 190 to buy a new battery every 6 months It would be nice if Hoover gave a reply here Heather Lovett Davistown NSW Australia
Purchased in February 2017 at Godfreys for $599.00.
Multiple repairs - Godfrey Hoover air stick pro
I have bought this product on October 2018. Every 2 to 6 months it went to repairs (Godfrey stores. I can say they replaced many parts multiple times.
Though the sales man helpful and offered trade-in. I don't want to buy another product from Hoover brand.
I don't recommend any one to buy this though.
Purchased in October 2018 for $599.00.
Not worth spending over $600 on this product
We were out to buy Dyson and stopped at Godfrey FountainGate, they said we have much better vacuum and shown us against Dyson.
The trick they used were that they were using a clogged up (not cleaned for a while) dyson vacuum (now we know why this one seems better that time) against a cleaned hoover vacuum.
This one is no way near Dyson,
Battery, operation time, getting clogged so quick.
We won't go to the Godfrey ever as they have dodgy sales people to manipulate.
We lost over $600 But learnt a lesson.
Do not trust Godfrey vacuum ever again.
Purchased at Godfreys Physical Stores for $600.00.
its rubbish will never buy another hoover product stick vacuum works on low speed when press high speed vacuum stops
works on low speed stops soon as i press fast speed button just works on low speed less than two years old fills up to quick would a faulty battery cause this
Purchased in July 2018 at Godfreys Physical Stores for $599.00.
I like so many others have owned the $650 Air Stick Pro for 2 years and the battery has degenerated markedly after only 18 months. I visited Godfreys today and got no sympathy whatsoever. A new battery is NZ$159. And it is the same as the original so it will last 2 years at the best. I can go to KMart and buy a whole new Dyson type stick vac for that price and it will be guaranteed for one year also (similar voltage). My bet is that the KMart battery will last a lot longer than the Hoover. So why bother with another substandard Hoover battery.
Purchased in June 2018 at Godfreys Physical Stores for $650.00.
Absolute waste of money
The man at godfreys sold me this vacuum cleaner using bicarbonate or baking powder. A fine dust I would say. Now they won’t repair my air stick pro because they tell me I’ve used it on fine dust.
The battery’s are only covered for a year in its warranty, however after reading reviews the battery seems to be the issue, and rarely lasting beyond a year. The customer service people said I needed to factor in environmental and useage. Well my vacuum lives in my lounge and I use it on tiles and wool carpet.
I would STRONGLY advise not to buy this vacuum. After paying in excess of $500 for it, do I think it’s fair it’s only expected to last a year? No I don’t.
Purchased in September 2018 at Godfreys Physical Stores for $550.00.
good back up but NOT as main machine
Purchased to replace a Dyson DC05 Absolute as needed some parts after 22 years, can't source so repaired it myself and bought a hoover airsick pro, seemed great for about 1 month then the head failed no HI function...returned to store and "fixed". went well for 6 months and now won't stay on high just turns self off. Battery has significantly reduced and a second battery is exorbitantly priced and won't work as it has to be on the unit to charge!! hello!! Use it every week and for quick tidy ups but can't be relied on for weekly clean. Still need to go and buy a new vacuum.
Purchased in April 2019 at Godfreys Physical Stores for $499.00.
Not good, but not that bad.
My Air Stick is 2 years old. I found the same problems others did, but with a bit of IQ you can live with it. Cleaning it out can be done quickly with a flexible stick. The roller gets hair and threads rolled around it, but it comes out easily, with only one latch. Then use scissors to cut the hair etc off...takes 5 minutes. The battery died after 2 years, but this might happen on other vacs too. Dust container is too small, but it's small on most of these types of vacs. The design is not as good as it could be, but it's only hopeless to peopl...e who can't work out some simple maintenance. When it's properly maintained it works very well. Overall, considering its design and battery problems, it's too expensive, but if you already have one, put some effort in to learning how to maintain it.
Purchased in June 2018 at Godfreys Physical Stores for $499.00.
The Hoover Air Stick Pro is Just So Baddddd
Great for a couple of months, then it started, electric foot roller died. power boost stopped and then not enough power to drag the dust into collection area so pipes blocked up. This machine is so hopeless it's a joke please be kind to yourself do not think about purchasing this toy
Purchased at NZ.
Poor Battery life
12 months old and very poor battery life. To be fair if you arent vacuuming large objects and empty it after every use it doesnt clog. But once a week you have to take the roller out and de-hair it. No good in a household with 3 women with long hair. Battery life day 1 was about 30 mins on low. Now its about 5. Not worth the 500 dollars. No-name models run better. We bought a Kogan, about 100 dollars, runs rings around this Hoover.
Purchased in February 2019 at Godfreys Physical Stores for $500.00.
A complete waste of money
The feed tube regularly gets blocked with carpet fluff and is very difficult to unblock. In the last few months it has taken to cutting out within a few seconds of being switched on.
Purchased at Godfreys.
I was in the market for a new vacuum after having an old Dyson for many years. I was convinced by a Salesperson at Godfrey’s that their product was superior and that Dyson was now a very poor product. I needed a versatile product for hard and carpeted flooring and wanted no cords. I spent $599 thinking it was a great investment and would serve my purposes and provide years of working ability. How wrong I was. I spent more time cleaning it out, it continually blocked up, battery never stayed charged long enough and would cut out after a few sec...onds. I have a box of accessories I never used and threw the heap of rubbish to the tip exactly where it belonged in the first place. I will NEVER set foot into another Godfrey’s store or ever ever buy another Hoover. Dyson all the way for the future of cleaning and versatility. If your thinking of parting with your hard earned money on an inferior product, please don’t waste your time and energy.
Purchased in March 2017 for $599.00.
Worst appliance I have ever bought
Bought this stickvac from Godfreys in May 2018 for $499. Very unsatisfactory except for the hand held facility which is satisfactory. I have carpet and hard floors. Small house but battery never lasts long enough to complete job. Usually just pushes dirt away on hard floors. Has to be pulled apart (no easy task) after every use. Gone back to soft broom on hard floors, much less trouble. Had it back to Godfreys and they replaced agitator and handle while still under warranty. Worst investment in household appliance I've ever made and I wouldn't give or sell it to anyone. Basically I've paid $499 for a hand held vac with unsatisfactory battery life.
Purchased in May 2017 at Godfreys for $499.00.
Would be great if it worked well consistently!
I use it mostly on hard surfaces and occasionally on low pile carpet in my small apartment.
It was a big investment for me and it has been very troublesome. Not charging at all and not holding charge and working for a few seconds then shutting off. Charger was replaced shortly after purchase while on warranty but now warranty has ended and problem with battery/charger will have to come out of my pocket. Im very disappointed. This machine should have been recalled going by the reviews on here.
Purchased in November 2016 at Godfreys for $599.00.
Very very poor machine. After a couple of service calls I am about to put it in the rubbish. Would love to sell it on but I could not possibly take money from some unsuspecting purchaser when I know it will be a problem. Godfreys Greensborough admitted it was poorly designed but was still selling it. I have spent more time unclogging it than vacuuming. Originally bought as a gift for my daughter but she returned it to me. An expensive lesson. Never again Hoover or Godfreys.
Purchased at Godfreys Physical Stores for $500.00.
Battery life not good
Vac was purchased about 21/2yrs ago..last yr took back for service as battery charge did not last long like our previous vacuums..we actually were going to buy a dyson but were talked into the pro..which i am happy with the job it does on my Carpet and timber floors..but as pensioners and paying such a high price i regret this now as when i went to godfreys again yesterday the salesman said " like everything in life they run out"..now i have to pay $100 for new battery..is this going to happen every 18mths or so..im disappointed with battery lifespan as i love the actual vacuum
Purchased in April 2018 at Godfreys Physical Stores for $500.00.
- Verified purchase
Poor on battery durability, average on cleaning, virtually useless after 2/3 years
I reviewed this two years ago when I originally bought it. At that time it worked great and was good for what I wanted, which was just a quick light vacuum to clean a 2-bed apartment with mostly hard flooring and some areas of carpeting. After only 2 years, it began suffering the battery problems others complain of until eventually it couldn't be used on high power as it would cut out after a few seconds - it could still be used on low power but didn't pick up so well. When I tried to publish this review, I was asked if I wanted to try to re...solve the problem direct withHoover, and I accepted that. So what follows is an update from then. Update: Godfreys did a free service under the warranty which had actually run out about 3 or 4 days previously. The upshot was that it needed a replacement battery. However, on taking it back home, I found that the new battery wasn't charging, so I took it back to Godfreys and had it serviced again. I have waited 4 months since then before updating this review, and the stick is still working ok, so I hope it is longer than 2 years before the battery gives up again. I think for the price of this stick, both performance battery durability could be better, but if only using it for very light use then it's probably fine. The cleaning process is fiddly and has to be done at least once a week, but I can live with that. I will replace it as soon as I can with a G-Tech Air Ram Pro, which is what I originally wanted and would have bought if it had been available in Australia, so I will have to import one, but I wish I had read the reviews before buying this stick. Update: six months after the review above, this air stick has developed a whining noise, the brush doesn’t rotate properly when switched on, and it picks up very little now. I clean it out thoroughly once a week, so that’s not the problem. I’m done with this one now, it’s going to the tip and I’m placing an order for an Air Ram.
Purchased in January 2018 at Godfreys for $549.00.
Questions & Answers
I can't turn on my vacuum although the green light is on? The battery is only a few months old?
We are sorry to hear of the issues you are experiencing with your machine.
We would recommend taking the machine and charger, into your nearest Godfreys store to be booked in for further inspection.
The Hoover Team
How do you change battery on the airstick pro 5223
The batter for the Air Stick Pro 5223 can be accessed via the cover on the back of the handvac.
This is shown on page 7 of the user manual.
Replacement batteries can be purchased through your nearest Godfreys store or over the phone with us by calling 1300 360 845.
The Hoover Team
Hi, I love my Air Stuck Pro but at the moment it loses suction after about 1-2 minutes. I have to turn it off and back on, sometimes the suction stops after a few seconds to a couple of minutes. I recently got a new battery. I've cleaned and checked everything but no luck.
Hopefully you can give me some advice.
We are sorry to hear of the of the issues you are experiencing with your machine.
Has he filter recently been replaced? It is recommended to replace the filter every 6-9 months.
There may also be an issue with the PCB, to check this the machine will need to be taken into your nearest Godfreys store and booked in for inspection.
The Hoover Team
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