I like so many others have owned the $650 Air Stick Pro for 2 years and the battery has degenerated markedly after only 18 months. I visited Godfreys today and got no sympathy whatsoever. A new battery is NZ$159. And it is the same as the original so it will last 2 years at the best. I can go to KMart and buy a whole new Dyson type stick vac for that price and it will be guaranteed for one year also (similar voltage). My bet is that the KMart battery will last a lot longer than the Hoover. So why bother with another substandard Hoover battery.
Purchased in June 2018 at Godfreys Physical Stores for $650.00.
Absolute waste of money
The man at godfreys sold me this vacuum cleaner using bicarbonate or baking powder. A fine dust I would say. Now they won’t repair my air stick pro because they tell me I’ve used it on fine dust.
The battery’s are only covered for a year in its warranty, however after reading reviews the battery seems to be the issue, and rarely lasting beyond a year. The customer service people said I needed to factor in environmental and useage. Well my vacuum lives in my lounge and I use it on tiles and wool carpet.
I would STRONGLY advise not to buy this vacuum. After paying in excess of $500 for it, do I think it’s fair it’s only expected to last a year? No I don’t.
Purchased in September 2018 at Godfreys Physical Stores for $550.00.
good back up but NOT as main machine
Purchased to replace a Dyson DC05 Absolute as needed some parts after 22 years, can't source so repaired it myself and bought a hoover airsick pro, seemed great for about 1 month then the head failed no HI function...returned to store and "fixed". went well for 6 months and now won't stay on high just turns self off. Battery has significantly reduced and a second battery is exorbitantly priced and won't work as it has to be on the unit to charge!! hello!! Use it every week and for quick tidy ups but can't be relied on for weekly clean. Still need to go and buy a new vacuum.
Purchased in April 2019 at Godfreys Physical Stores for $499.00.
Not good, but not that bad.
My Air Stick is 2 years old. I found the same problems others did, but with a bit of IQ you can live with it. Cleaning it out can be done quickly with a flexible stick. The roller gets hair and threads rolled around it, but it comes out easily, with only one latch. Then use scissors to cut the hair etc off...takes 5 minutes. The battery died after 2 years, but this might happen on other vacs too. Dust container is too small, but it's small on most of these types of vacs. The design is not as good as it could be, but it's only hopeless to peopl...e who can't work out some simple maintenance. When it's properly maintained it works very well. Overall, considering its design and battery problems, it's too expensive, but if you already have one, put some effort in to learning how to maintain it.
Purchased in June 2018 at Godfreys Physical Stores for $499.00.
The Hoover Air Stick Pro is Just So Baddddd
Great for a couple of months, then it started, electric foot roller died. power boost stopped and then not enough power to drag the dust into collection area so pipes blocked up. This machine is so hopeless it's a joke please be kind to yourself do not think about purchasing this toy
Purchased at NZ.
Worked great for a year, then battery went and was replaced under warranty.
Now the battery has gone again not even a year later, the hose on the power head had spilt so I got that replaced, even their floor model had a spilt in it when I showed him what I was talking about.
I replaced the brush as it works on high for 2 mins then the brush won't spin, this was happening before I replaced the brush.
What in the hell is wrong with the vacuum now?
Ended up buying a new Samsung stick vacuum, but hoping to fix the Hoover so it can be stored and used in my son's room, so my son leaves my new vacuum alone.
Purchased in March 2018 at Godfreys for $599.00.
Poor Battery life
12 months old and very poor battery life. To be fair if you arent vacuuming large objects and empty it after every use it doesnt clog. But once a week you have to take the roller out and de-hair it. No good in a household with 3 women with long hair. Battery life day 1 was about 30 mins on low. Now its about 5. Not worth the 500 dollars. No-name models run better. We bought a Kogan, about 100 dollars, runs rings around this Hoover.
Purchased in February 2019 at Godfreys Physical Stores for $500.00.
A complete waste of money
The feed tube regularly gets blocked with carpet fluff and is very difficult to unblock. In the last few months it has taken to cutting out within a few seconds of being switched on.
Purchased at Godfreys.
Thought I was buying a good Product
I too have had problems with battery life with my Hoover Air Stick Pro. I deliberately purchased what I thought was a reliable product but have been disappointed. The Battery started to fail after only 12mths and I have put up with it until now - just cost me a further $145 for a new battery. My Car Battery lasts longer then that!!! Was encouraged to buy this product by Godfreys Browns Plains
Purchased in November 2017 at Godfreys Physical Stores for $700.00.
I was in the market for a new vacuum after having an old Dyson for many years. I was convinced by a Salesperson at Godfrey’s that their product was superior and that Dyson was now a very poor product. I needed a versatile product for hard and carpeted flooring and wanted no cords. I spent $599 thinking it was a great investment and would serve my purposes and provide years of working ability. How wrong I was. I spent more time cleaning it out, it continually blocked up, battery never stayed charged long enough and would cut out after a few sec...onds. I have a box of accessories I never used and threw the heap of rubbish to the tip exactly where it belonged in the first place. I will NEVER set foot into another Godfrey’s store or ever ever buy another Hoover. Dyson all the way for the future of cleaning and versatility. If your thinking of parting with your hard earned money on an inferior product, please don’t waste your time and energy.
Purchased in March 2017 for $599.00.
Not fit for purpose
Used on hard floors and carpet. Picks up dust and animal hair well.
It blocks up virtually every time I use it. Half a garlic clove skin will block it up.
Because the machine doesn’t come apart, just locating the blockage is time consuming.
Unblocking is VERY convoluted - you can’t remove the stick from the handle to see into it and clean it out, and getting to the power head brush requires the removal of 6 screws.
Mine has a battery life of 10 minutes. I spend more time unblocking it than I do using it.
Astonishingly poorly designed.
Purchased at Godfreys for $600.00.
Poor battery life.
Worls well but gets clogged up quickly. First battery dies just out of warranty. Bought a new one and it worked well for a couple of months Then the motorised head stopped working. Pretty rubbish bit of kit. I used to swear by Hoover, not any more.
Purchased in June 2017 at Godfreys.
Worst appliance I have ever bought
Bought this stickvac from Godfreys in May 2018 for $499. Very unsatisfactory except for the hand held facility which is satisfactory. I have carpet and hard floors. Small house but battery never lasts long enough to complete job. Usually just pushes dirt away on hard floors. Has to be pulled apart (no easy task) after every use. Gone back to soft broom on hard floors, much less trouble. Had it back to Godfreys and they replaced agitator and handle while still under warranty. Worst investment in household appliance I've ever made and I wouldn't give or sell it to anyone. Basically I've paid $499 for a hand held vac with unsatisfactory battery life.
Purchased in May 2017 at Godfreys for $499.00.
Would be great if it worked well consistently!
I use it mostly on hard surfaces and occasionally on low pile carpet in my small apartment.
It was a big investment for me and it has been very troublesome. Not charging at all and not holding charge and working for a few seconds then shutting off. Charger was replaced shortly after purchase while on warranty but now warranty has ended and problem with battery/charger will have to come out of my pocket. Im very disappointed. This machine should have been recalled going by the reviews on here.
Purchased in November 2016 at Godfreys for $599.00.
Very very poor machine. After a couple of service calls I am about to put it in the rubbish. Would love to sell it on but I could not possibly take money from some unsuspecting purchaser when I know it will be a problem. Godfreys Greensborough admitted it was poorly designed but was still selling it. I have spent more time unclogging it than vacuuming. Originally bought as a gift for my daughter but she returned it to me. An expensive lesson. Never again Hoover or Godfreys.
Purchased at Godfreys Physical Stores for $500.00.
Battery life not good
Vac was purchased about 21/2yrs ago..last yr took back for service as battery charge did not last long like our previous vacuums..we actually were going to buy a dyson but were talked into the pro..which i am happy with the job it does on my Carpet and timber floors..but as pensioners and paying such a high price i regret this now as when i went to godfreys again yesterday the salesman said " like everything in life they run out"..now i have to pay $100 for new battery..is this going to happen every 18mths or so..im disappointed with battery lifespan as i love the actual vacuum
Purchased in April 2018 at Godfreys Physical Stores for $500.00.
- Verified purchase
Poor on battery durability, average on cleaning, virtually useless after 2/3 years
I reviewed this two years ago when I originally bought it. At that time it worked great and was good for what I wanted, which was just a quick light vacuum to clean a 2-bed apartment with mostly hard flooring and some areas of carpeting. After only 2 years, it began suffering the battery problems others complain of until eventually it couldn't be used on high power as it would cut out after a few seconds - it could still be used on low power but didn't pick up so well. When I tried to publish this review, I was asked if I wanted to try to re...solve the problem direct withHoover, and I accepted that. So what follows is an update from then. Update: Godfreys did a free service under the warranty which had actually run out about 3 or 4 days previously. The upshot was that it needed a replacement battery. However, on taking it back home, I found that the new battery wasn't charging, so I took it back to Godfreys and had it serviced again. I have waited 4 months since then before updating this review, and the stick is still working ok, so I hope it is longer than 2 years before the battery gives up again. I think for the price of this stick, both performance battery durability could be better, but if only using it for very light use then it's probably fine. The cleaning process is fiddly and has to be done at least once a week, but I can live with that. I will replace it as soon as I can with a G-Tech Air Ram Pro, which is what I originally wanted and would have bought if it had been available in Australia, so I will have to import one, but I wish I had read the reviews before buying this stick. Update: six months after the review above, this air stick has developed a whining noise, the brush doesn’t rotate properly when switched on, and it picks up very little now. I clean it out thoroughly once a week, so that’s not the problem. I’m done with this one now, it’s going to the tip and I’m placing an order for an Air Ram.
Purchased in January 2018 at Godfreys for $549.00.
Worst vacuum I have ever bought
Wanted go invest in a good vacuum conned into buying this @ Godfreys for $599 instead of a Dyson. It's never worked, gets clogged instantly. First time I brought it in they said it was because of my new carpet shedding well I said I had new carpet when I purchased it and they said it was perfect. Second service to unclog head and they said it was because I had long hair. Never had a problem with my old vacuum and it lasted 10yrs not one week. Moved to a place with just hardwood, won't even pick up dirt on hardwood. It has never actually picked ...up anything in the main compartment ever, just shoots it back out. I use the dustbuster now that's it. Now trying to save for the Dyson I should have bought while killing my back with a $600 dustbuster. Will never buy another Hoover or go to Godfreys again. Beware.
Purchased at Godfreys Physical Stores for $599.00.
Easy to move. Great suction.
This product is light weight, easy to move and sucks up my phone cord if I accidentally run over it. I’ve had it for 2 years now. I absolutely love it. It’s easy to clean.
The only negative is the battery life isn’t overly long but I wouldn’t expect it to be with the strong suction it has.
If I am quick I can do my entire 3 bedroom house with it.
Purchased in October 2017 at Godfreys.
Disappointed in battery life.
Starts out great but is difficult to keep clean and now has a flat battery. Bought in Nov 18 & for $550 I expected a longer battery life and I'm disappointed.
Purchased in November 2018 for $549.00.
Questions & Answers
I can't turn on my vacuum although the green light is on? The battery is only a few months old?
We are sorry to hear of the issues you are experiencing with your machine.
We would recommend taking the machine and charger, into your nearest Godfreys store to be booked in for further inspection.
The Hoover Team
How do you change battery on the airstick pro 5223
The batter for the Air Stick Pro 5223 can be accessed via the cover on the back of the handvac.
This is shown on page 7 of the user manual.
Replacement batteries can be purchased through your nearest Godfreys store or over the phone with us by calling 1300 360 845.
The Hoover Team
Hi, I love my Air Stuck Pro but at the moment it loses suction after about 1-2 minutes. I have to turn it off and back on, sometimes the suction stops after a few seconds to a couple of minutes. I recently got a new battery. I've cleaned and checked everything but no luck.
Hopefully you can give me some advice.
We are sorry to hear of the of the issues you are experiencing with your machine.
Has he filter recently been replaced? It is recommended to replace the filter every 6-9 months.
There may also be an issue with the PCB, to check this the machine will need to be taken into your nearest Godfreys store and booked in for inspection.
The Hoover Team
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