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Hoover Dual Steam Plus

Hoover Dual Steam Plus Questions & Answers

3.6 from 20 reviews

9 questions from our users

Jody

Jodyasked

My Hoover Dual Steam Mop is so wet! It leaves water marks ALL over my floor. It now takes me double the time to do my floors, as the first go is with the mop, the second with a towel to dry the excess water?! I too feel like this is a very overpriced standard mop.
What am I doing wrong? Do I have to hold the trigger constantly? Can I adjust the amount of "steam" /water being delivered out of the mop? Or does this sound like a problem with the appliance, do you suggest I need to return my mop?

2 answers
John Z
John Z

Mines not doing that but I do like to do my floors with the central heating on so that it dries quicker. Try wash the pads a few times and make them softer. If that doesn't work I'd take it back.

Hoover
Godfrey G.Hoover

Hi Jody,
You will only need to hold the trigger whilst pushing forward and let go when you pull back, it is also recommended to change the pads for each section of the house, eg. kitchen/dining, lounge, bathrooms, bedrooms.
Regards,
The Hoover Team

Muffit

Muffitasked

Why can't you use a extension cord

4 answers
Hoover
Godfrey G.Hoover

Hi,
If and extension cord is used with the machine and a fault occurs from this, the machine may not be covered under warranty as it is not a manufacturing fault.
Regards,
The Hoover Team

Linda T.
Linda T.

What detergent can I use for the dual hover.

Linda T.
Linda T.

What detergent is best

David B

David Basked

where can I buy accessories for my Hoover Dual Steam Plus - Model No. 3631. In particular, I would like to get hold of a couple of "Grout Brushes" as, after an hour or so of use, the bristles on mine were bent over, some falling out and the brush therefore quite useless. Initial use seemed to give a great result and it seems a shame that this feature of the unit should fail. I'd like to try again if I could find the accessories.

1 answer
Hoover
Godfrey G.Hoover

Hi David,
Replacement brushes can be purchased through Godfreys stores or over the phone by calling 1300 360 845.
The brushes come in a set of 4 for $29.95.
Please keep in mind that the brushes are there for agitation don't use too much pressure, let the steam do most of the work.
Regards,
The Hoover Team

Jill

Jillasked

Waht is the best way to clean an oven with this

1 answer
Hoover
Godfrey G.Hoover

Hi Jill,

Have a look on the link below, it shows you a video on how you can use the machine.

https://www.godfreys.com.au/hoover-dual-steam-plus-3631

Regards,
The Hoover Team

Yvonne Smith

Yvonne Smithasked

I have a Hoover dual steam mop plus why can’t I use an extension cord with it?

2 answers
Hoover
Godfrey G.Hoover

Hi Yvonne,
It is not recommended to use an extension cord, if any fault occurs with the extension cord and it damages the machine it will not be covered under warranty.
Regards,
The Hoover Team

Yvonne Smith
Yvonne Smith

Ok thank you !

Lynette

Lynetteasked

Pads are hopeless the velcro comes unstuck which makes the steam
cleaner useless. Who wants to buy new pads after a couple of months
of use at $20 for 2 pads?

No answers
Margaret

Margaretasked

Where to buy a replacement grout cleaning brush for Hoover dual steam plus in Melbourne or on line?

No answers
Deb

Debasked

Do I have to use special detergent or can I use other detergent

No answers
Lauren S

Lauren Sasked

I found that when using the extra attachments (particularly the grout one), the system suddenly becomes extremely loud! Like, ears ringing loud from the pressure of the steam. Is this normal? It doesnt happen when cleaning the floors

No answers

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