10 questions from our users
Does anyone know what filter level the HEPA filter is?
The HEPA filter rating is 12.
Why is this information not available on the product specs on the Godfrey's website?
This is not listed as this is how the manufacturers have set up the manual.
We have passed this onto the products team to look into further....
Hi, there is a small valve at the top of the barrel, in between the two ends of the handle. 1. What is this for? 2. Recently, the valve opens a few seconds after I turn on the vacuum, which makes the vacuum start sucking from the valve instead of the usual nozzle. How do I stop this?
Is this the part on the handle above the silver rod?
The Hoover Team
Hi Godfrey! No, it’s on the lid to access the HEPA filter and looks like a small circle with two lines. I didn’t even know it was a valve of some kind until it started opening on its own. I have circl...ed it in the picture here https://imgur.com/a/1QZbPWB
Thank you for confirming.
This valve will basically tell you if there is a blockage in the machine the needs to be cleared....
How do I clean the dirt canister?
The canister can be gleaned out with a damp cloth or air compressor.
We do also recommend booking the machine in through Godfreys for servicing at least every 12 months....
The vacuum is very powerful. Love it! But can't find the suction control slider. In the manual, page 3, 10. Suction Control Slider (not shown). Please advise.
Unfortunately this is a misprint in the machine and has been corrected for future prints.
The only suction slider on this machine is the one on the handle....
I cant get mine back together need pics please
We will be happy to assist with anything you need.
Please contact us on 1300 360 845 or via email at email@example.com....
Where is the Hoover eco pet made?
That machine is made in China.
The Hoover Team
Hi everyone. I'm in need of help as I just purchased this vacuum and when I use it on carpet with the turbo head it doesn't seem to want to move forward, only backwards. If I push very hard it goes a little bit forward, but it doesn't seem right... I did adjust the settings to get less suction as well. Does anyone else have this problem, am I doing something wrong or should I just return it? Cheers.
I have the same issue and want to know how to fix it.
Hi everyone. I'm in need of help as I just purchased this vacuum and when I use it on carpet with the turbo head it doesn't seem to want to move ...forward, only backwards. If I push very hard it goes a little bit forward, but it doesn't seem right... I did adjust the settings to get less suction as well. Does anyone else have this problem, am I doing something wrong or should I just return it? Cheers.
I am finding the suction is not as good as previous models, disappointing there is no longer the suction lever to turn it up. Maybe I am missing something
The main cause for loss of suction is a blockage, we would recommend to check the head, rod, hose, canister and filters.
The filters may also be due for replacement, it is recommended to r...
What filters do I need to replace? My vacuum has a bad odour and I feel the filters are due to be changed!
One of the things I was told in the shop was that the HEPA filters are washable - don't need to purchase a replacement.
I haven't needed to wash mine yet. ...
An update, I had to wash it a few weeks ago.
There is a transparent clip that you hook. This unlatches the top part. You remove the green plastic discs, and inside there is a grey sponge (removable...) and white filter (non-removable). All of this can be rinsed with water and mild washing detergent to get rid of the dust, hair and oil from the hair. I left it to dry over a couple days because the weather is pretty cool here and I wanted to make sure it was fully dry before reinserting and risking a mould problem.
How often do the filters need to be cleaned?
More than the person that wrote that bad review thats for sure. With any bagless machine the more you clean it the better the suction and the longer it will last. They often have multiple filters that...a lot of people miss. On this machine there is one at the top of the bagless canister that needs washing i'd recommend at least once a month. the back filter needs replacing about once a year.
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