This vacuum was the biggest mistake of 2020
The Heritage Vacuum is the child I never had - the suction is so poor that after vacuuming I then walk around my apartment picking up after it.
The opening of the vacuum is too wide so particles that the vacuum has attempted to suck into the mouth of the device fall out. The charging cable is also too short, so if you don't have any low to the floor power points you won't be able to charge it.
I downgraded from a faithful Dyson to save money and went to Hoover- do not make the same mistake I did. We all deserve clean floors, so treat yourself to anything but this vacuum.
Purchased in April 2020 at Godfreys Online Store for $199.00.
Perfect except for....
I had this vac for at least 4 years (am surprised I havent reviewed it).
It works excellently over all floors.
Problem is its a victim of its own efficiency in 2 places:
- because its so efficient, the dust-capacity is woefully small
- and in being so efficient in picking up everything, gunk gets clogged up in between the head and vac-body.
To clean out that out, theres a big red rectangular button at the bottom where head meets body. In pushing that, the two come apart and the gunk can be seen jammed up inside, thereby reducing the efficie...ncy of the vac. Cleaning it out can be a pain. The rollers/brushes in the head need to be pulled apart and cleaned every now and then. I'm only giving it 4 stars, not so much for the small dust-capacity but the blockage at the bottom of the vac.
Purchased in February 2015 at Vacuum Spares for $149.00.
Good price and solid performance but you also get what you pay for....
Got this a couple of years ago and it has been a solid performer but with a few niggles. It is good on my timber and carpet floors but on carpet it can clog up a bit forcing the need to stuff fingers into the piping of the head to remove fluff. Cleaning out and emptying is a bit annoying and fiddly and the filter needs regular brushing out. The batter is not li. This is its biggest problem. I have looked after the battery carefully but it is starting to lose charge now and is not as long lasting or strong as it was. Something with auto off on charging would be better. For my first attempt at a cordless stick i must admit it has done pretty good for a $199 unit. I doubt you would be disappointed provided you accept its limitations.
Purchased in April 2017 at Godfreys for $199.00.
Great for the price if you clean it out well
I've had 2 of these vacuums now. My first died around a year old, but my second had been running around 3 years. I believe the first died because I wasn't cleaning out the filter properly after each use.
CONS: You need to open the hand vac component and empty, open the round, hinged compartment inside and empty then ALSO pull off the grated filter part and tap the dust out or use a toothbrush. Not doing this routine after every use will likely burn out the motor like my first one. I also find I need to declog the base of the vac regularly and...remove hair from the rotating brush or it won't pick up much. The vacuum head also won't reach right to the edges of carpet so that could be an issue if you don't have another vac that does. PROS: it does a great job at picking up debris of both carpet and tiles, especially for the price. I vacuum every other day and its always full of dust. Battery life is reasonable. I have a large house and it usually starts losing suction from being full rather than the battery being low Can't beat the price and it regularly goes on sale at Godfrey's.
Purchased in January 2017 at Godfreys for $99.00.
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Questions & Answers
My Hoover 5210 vacuum cleaner
S dust cannister is jammed cannot open
We are sorry to hear that the dust cannister is jammed.
We would recommend taking this into your nearest Godfreys store for further assistance by the staff.
The Hoover Team
can the filter in the canister be washed. Just purchased a new filter for my Heritage. Old was cardboard fibre, this seems plastic.
We do not recommend to wash the filter only dust off/tap out.
It is recommended to replace the filter every 6-9 months depending on use.
The Hoover Team
thank you for your prompt reply. Can you tell me the material used in the filter? plastic paper?
The filter for this machine is a HEPA filter, the inner part is made up of borosilicate fibers and the outer edge is plastic.
The Hoover Team
Battery replacement: Ours has been great. Had for a few years now. After being on charge for long period, it only works for a few minutes and cuts out. Presume its the battery's use by date has expired.
Being a long-time owner of the excellent 5210, I cant really comment on the battery other than suggest to let the battery go really really flat, then charge it and see what happens.
I was also going to suggest that you got your money's worth (you get what you pay for) and buy a new one for $90 from Godfreys, only to find out theyre now selling at $199! Or $188 plus $9 delivery on ebay!
Decisions decisions decisions is all I can say.
Unfortunately replacement batteries for this machine are not sold separately, the come as part of the handvac assembly.
The handvac assembly is available for $99.95 through your nearest Godfreys store or over the phone with us by calling 1300 360 845.
The Hoover Team
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