Hoover Ranger 5241 Questions

Brian B.6mo

i have recently updated my iphone and now the Hoover App will not open so i can control my Hoover Ranger 5241 robotic cleaner, any idea what APP i should load now. Brian

Michael A. 5mo

Hi Brian. Any luck with this? I am in the same situation.

Michael A. 3mo

Hi Brian, Did you have any luck with this issue ?

Bec B.1y

I just got a new phone now I can't find the hoover ranger app in the plays tore has it been removed??

sedky 1y

I’m having the same issue

Michael A. 5mo

Hi Bec, Any luck with this issue ? I’m in the same situation.

Michael A. 3mo

Hi Bec, Did you have any luck with this issue ?

Jono S.3y

Does the hoover ranger have a hard reset function or button.

Hoover DM 3y

Hi Jono, This machine is able to be rest by holding down the power button for 3+ seconds. Regards, The Hoover Team

John 3y

Not sure. I returned the machine and got full refund after Fair trading involved.

Rick D.4y

Has the ranger app been fixed yet???

Hoover DM 4y

Hi Rick, The update for the app has been released to the Play Store. Regards, The Hoover Team

Sean5y

Hi, Our Ranger returned to base but does not seem to be charging. Light flashing but will not go out again. Any ideas? Its only a couple months old. Cheers

Sean

Hoover DM 5y

Hi Sean, We are sorry to hear that you are having issues with your robot charging. The machine will need to be inspected to determine the cause of the issue. Please take the machine and charger into your nearest Godfreys store, with proof of purchase, to be booked in for further inspection. Regards, The Hoover Team

Luke 5y

Hey Sean, Is the robot connected to your WiFi network? If so you can always check the charging status and battery state of the vacuum using the Hoover Ranger app. If it isn't connected to the network I'd suggest unplugging the charging base, turning off the vacuum (off switch located underneath dust bin) and powering it back on again. You may also need to sign out of the app, login again and add the device once more. Sometimes the device loses its connection to the WiFi requiring you to set it up again in the app.

I'd also check that the charging pins on the base and robot are clean and are making direct contact with each other. Hope this helps. Cheers, Luke.

Star D.5y

Hi Could you please advise if there is an option to adjust the battery setting as the Hoover Ranger seems to return to the charging base at 20%

Hoover DM 5y

Hi, Unfortunately there are no setting for the battery on this machine. There may be an issue with the PDC detecting how much the battery has left, we would recommend taking the machine into your nearest Godfreys store, with proof of purchase, for further inspection. Regards. The Hoover Team

Luke 5y

Hi Star, The Hoover Ranger is designed to return to the charging base at 20% to ensure that it has enough battery to automatically go back to the charger - this is the way it is programmed and nothing to worry about. If the current cleaning job is incomplete due to low battery it will automatically resume when charged sufficiently. Kind regards, Luke