Reviewer Photos & Videos
PERFECT for my One Room Self-Contained Apartment.
I bought this at Godfreys, Moore Park Supa Centre, Sydney in August 2017.
It has given NO trouble in nearly 4 years and works perfectly.
In my small apartment it takes 2 mins to clean crumbs around my easy chair and 8 mins to do the lot! It's easy to take apart and clean.
It's never run out of charge, which I do about quarterly in its nice easy charger home, erm, thing.
Truth is, what's not to like?
Purchased in August 2017 at Godfreys, Moore Park Supa Centre, Sydney for $174.00.
battery will not charge
like others worked well for 2 years minimal work now battery will not charge , expensive to replace
worked well very disappointed about the battery was promoted a long lasting battery
Purchased in December 2017 at Godfreys Physical Stores for $249.00.
Very annoyed and unimpressed
I bought my Hoover Ultra on the 8th July 2019, I am writing this on the 17th July 2020. I used it this morning as normal. I have carpet only in the bedrooms, low pile and the rest of the house is tiled. I went with the ultra as I got sick of my back hurting when cleaning. Also the many fights that I got into with my 'smart' hoover over it's maneuverability and banging into everything which included many ankle bone smashes (it still runs fine I use it for the car).
So I finished vacuuming and then placed it on its charging stand. Nothing. No li...ght, nothing. So I unplugged it used a different outlet and made sure the metal connectors where clean, basically just troubleshooting. Nothing. Getting annoyed I researched it. What ticks me off is I usually do thorough research before I outlay money. Product review is the best for such answers, and normally I would use it. However I have bought 2 other vacuums (Hoover) and two carpet cleaners (Bissell)from a Godfreys store so I trusted the guy that has sold me all five. He told me what I wanted to know about the cleaner and I had faith in the fact he has always been honest with me. Maybe it's my fault. After seeing the other reviews about the problems with the battery and charger after only a short amount of time I thought 'oh that's just wonderful'. I got one year and eleven days out of this vacuum and I'm not happy. I will call Godfreys on Monday morning but I don't hold much hope, and I am pretty sure that replacement parts and time are not going to be worth it. The biggest bug bear is that obviously this is a known issue, yet the unit is still being sold. I won't ever buy Hoover again. I don't know if the guy at Godfreys knew about any of this, but I won't be going back there.
Purchased in July 2019 at Godfreys for $249.00.
Hoover Ultra Performer - 2 units gone in less of 3 years
I have the same problem here. First unit just worked for 3 months and had to take it back to the store. Got a replacement new unit and it lasted for 18 months Battery started to low its capacity and lasted working for 10 minutes. After a month of using it like that tye battery just didn't charge anymore.
What a waist for money. Bought it with the credit card and paid heaps more of actual price for a good that didn't last not even 2 years.
Godfreys or Hoover should have the free service to collect this death equipment and dispose it correctly instead of customer taking time and more money to drop it off.
I won't bother buying any other Hoover product. Very disappointing.
Purchased in December 2018 at Godfreys for $250.00.
Shame about the battery
1st one worked for about 9 mnths and was changed with a replacement when stopped charging. 2nd one lasted 2 years then same outcome. Did not bother returning this time.....a 22.2v battery + 6 cells which is not user replaceable would probably cost as much to replace as a new stick vacuum - OK I've learnt a lesson here...the cleaner was OK other than battery issue... really a rating of 2.5 bad->OK
Purchased in October 2017 for $250.00.
Great at first. Gone through 3 units in 3 years.
I purchased one of these and was initially impressed with it's battery/vacuuming capacity. For the first 10 weeks at least until the unit died. It was replaced with a new unit and this one lasted just over 12 months (similar problem). It got replaced again and it is now cutting in and out at random and not charging like it should. The blue light is flashing slowly while in use and then cuts out. No fault finding or explanation of flashing light sequence/problems in manual. Just says that light will flash slowly whilst charging. How stupid that ...the light goes out when fully charged. How are you supposed to know if the battery has actually been charged if the light indicator actually goes out! What if the light is not working? 3 units faulty in just over 3 years.
Purchased in September 2016 at Godfreys Physical Stores for $249.00.
Do not buy this product
Terrible vacuum, we brought the model down from this stick vac only to have it die on us within the 1 year warranty so Godfreys upgraded us to this model. Worked great for about a month then started just pushing dirt, rice etc around on the floor. Works for the first 10sec of use until it gets blocked up due to the very small intake then you have to empty if you want it to have any suction. Biggest waste of money will never buy a Hoover or from ever Godfreys again.
Purchased in January 2019 at Godfreys for $199.00.
average at best
This stick vac worked really well for the first couple of months even on long dog and cat hair! - although there are clogging issues at times due to the small intake.
We had it repaired once during warranty as the power button was sticking.
Occasionally have had issues with the charging plate - needs cleaning to ensure a good contact.
now what lets it down however is wouldn't you know once outside of warranty battery rapidly dies.
we can now get less than 3 minutes out of the vac before it dies.
replacement batteries are not available and you must buy the entire dust buster unit instead.
i'd say save your money and buy a Dyson.. sad really i have always used the hoover brand.
Purchased at Godfreys Physical Stores for $250.00.
Don't buy it
As with many reviews below, poor design lets the product down. Clogs easily and is difficult to get the head off. Average suction, on both carpet and tiles. The battery stopped working not long after it was out of warranty.
Purchased in September 2017 for $250.00.
Poor quality product
Paid $199. Godfreys praised it extravagantly. Battery failed in less than two years. Suction performance poor on most surfaces so it was rarely used. We went back to our old handheld vac.
Waste of Money
I do not recommend buying this product at all. This vacuum lasted us approximately 4 months before it completely lost its suction. We were always vigilant in emptying the Hoover every time it filled, however, this didn’t seem to stop it from dying. We paid a fair amount of money for a highly disappointing product. We have now purchased a Dyson cordless vacuum which we are absolutely loving, the quality is so much better than Hoover.
Purchased in January 2019 at Godfrey’s Tamworth for $180.00.
Don't waste your money
Poorly designed. There is a very small suction hole unlike the more expensive models with a wider spinning head. Can't handle concrete and wooden floors as well as some rugs.
Purchased in June 2018 at Godfreys for $199.00.
Poor Performance and Unrealiable
I purchased this product with high confidence from Godfreys - They raved about how good it was and its the ultimate cordless vacuum and its very close to the Dyson with 1/2 the price tag. We decided to purchase it. It was working fine in the tiled areas, (though not good on carpet), once it hit 12 months and 1 week, it started to stop after 1 minute - No matter how much we charged it. I took it back and they said "It is over the 1 year warranty and this is expected for a cordless Vacuum - They are all the same,. even the Dyson's" - I wasnt to h...appy as its not a $99 Vac, it was $299. I explained that it needs to be fixed, they tried to offload another one to me - Which was a joke. They decided to repair it with chnaging the battery - which costs $120. However they did change it in good faith. Now I am going through it again, same problem, though it s only 6 months since it was changed. To be honest, if its that expensive, then it should be coming with a better warranty or at least a replacement warranty on the battery, if its a known issue. I wouldn't buy one again and dont encourage anyone to do so either. A short life for an expensive product. It seems a lot of people have expericenced the same issue, reading through the reviews. I will be taking it back today to seek compensantion for another product.
Purchased in October 2017.
Useless on timber floors
Very disappointed with this "vacuum". It just pushes dirt, chips,etc around on timber floor. Works better on carpet but only average. It's only saving grace is the detachble part which is handy on leather sofa and in car.
Purchased in October 2018 at Godfreys.
Bought from Godfrey's in Nov 2018 and having used it several times since on our mainly woollen carpet floors have found it doesn't pick up the fluff etc at all well due to a restricted passage between the head and storage area. This design causes blockages very easily and therefore suction is lost. Also having to remove the quite small dirt container often is a nuisance. Cannot recommend this unit and would rate it lower if possible.
Purchased in November 2018.
Questions & Answers
The Hoover Ultra performer had a power shut-down problem during warranty. It was repaired under warranty and was back in use for a while. Problem came back and warranty is now over. Because warranty is over, I stripped it apart. Could not find anything wrong with it, but problem persists.
Here is the original problem (even now). It will run for about 2 minutes and then it shuts itself down. Got the press the start button again to restart. Then shuts down again about 2 minutes.
Please advise what to do. Thanks
We are sorry to hear that you are experiencing issues with your machine.
We would recommend taking the machine into your nearest Godfreys store to be booked in for further inspection by a qualified technician to determine the cause of the issue.
The Hoover Team
Warranty is over
The machine can still be booked in for inspection and repairs even outside the warranty period.
The Hoover Team
Where is the hole to plug in charger on the vacuum stick ?? I can’t find anything buts crews no hole to plug in charger
As per page 9 of the instruction manual, the charger is plugged into the charging base. If you are looking at the machine front on, the hole is on the right hand side of the base.
We hope this clears things up for you.
The Godfreys Team
Can you replace the battery in a hoover ultra performer stick vacuum cleaner model No ZL1306 ?
Kind regards G Munut
Unfortunately the batteries for this machine are not sold separately, the come as part of the handvac assembly.
Replacement handvac assemblies are available for $69 and can be ordered through your nearest Godfreys store or over the phone by calling 1300 360 845.
The Hoover Team
I took your advice and went to the godfreys in innaloo WA and sort advice from the shop assist who said the same as you
BUT the new handvac does not recharge i placed it on the charger for overnight then used it a few times put it back on charger and it does not recharge The Innaloo store is under refurbishment and not open
The machine and charger will need to be booked in for further inspection.
The next closest store is Godfreys Balcatta.
The Hoover Team
Get an answer from our members and Hoover representatives
|Category||Stick & Cordless Vacuum Cleaners|
|Bin Capacity||0.35 L|
|Running Time||30 min|
|Manufacturer Warranty||1 year(s)|
- MPN: 14120097
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