Reviewer Photos & Videos
You can't beat this mob for service!
I have a 'very old' Hoselink set up. the connector between the handsprayer and hose was leaking.
I nearly turned myself inside out trying to fix it. Ordered a new washer set from HL. Didn't have the ones required.
Tried to explain the situation. Anyway, Matthew was right onto the problem, and finally said, "Look, I'll just send you a new connector kit, and that'll fix the problem".
Way to go, Matthew!
So, that was a home-run for HL today, and for me. I will never buy any other product of this kind, except from HL.
Brilliant service, and the products are real long-time products.
Would've put a 'proof of purchase' photo up, but my $20 candy-bar job doesn't do good pictures.
Service with a smile
It's one thing to have outstanding products, as Hoselink does, but to match that with outstanding service is another thing...i ''dipped my toe in the water'' with a Hoselink starter connector kit over a year ago...suffice to say i was hooked, and subsequently purchased the flash new charcoal retractable hose reel, but when i wasn't sure whether my wall would support the bracket/14kg reel weight, i bought the standalone post and leader hose...fortunately i was able to attach the reel to the wall in the preferred spot, without a drama, therefore ...i had no need for the post/leader hose. When I enquired about a return through the customer service portal, the Hoselink team responded to me immediately, not only did they offer a full refund on the unwanted items, without a quibble, they said I could keep it! Five-star service.
Aftercare service is excellent
Our connector hose was several years old, and was starting to perish after years of sun exposure. I messaged Hoselink as I couldn’t find the part number, and they sent one out immediately, free of charge. The aftercare from Hoselink is always first rate.
I was very thrilled to receive my HOSELINK hose set for Christmas, the wide range of setting's on the nozzle are great, and when I had a minor problem it was addressed immediately, a very welcome gift and service from HOSELINK.
Fantastic company to deal with
Had an issue with a product out of warranty. Hoselink replaced it free of charge I only had to pay the postage costs. I heartily recommend this company.
Have it for 1,1/2years now First had a fault with 30m retractable hose, contacted Hoselink and was immediately provided with replacement!
Sometimes I still have issue with the end of the hose it doesn’t roll fully through the equipment, otherwise it’s okay!
Happy with it!
No better than the cheap ones,that’s right made in CHINA
Advertised Australia owned so I ordered one and no better than the Chinese junk.then I looked them up and they are made in china too .this is true I am going to post a web site on google
Quality products. Excellent Customer Service
We've bought a number of hoses and attachments from Hoselink over the years and they are all great quality and very durable. The hoses don't kink and don't become rigid. Recently a product we purchased from them turned out to be faulty and we contacted them and without fuss, they sent us another one immediately. It arrived quickly. There was no arguing or offhandedness from them. They even apologised which is very unusual today. It's obvious the customer matters to them and customer satisfaction matters and that is rare today sadly. The hoses m...ay cost a bit more than supermarket hoses but they last way longer and perform much better than your average supermarket or even Bunnings Warehouse hoses. We've purchased 3 long hoses that we have had a few years now and I do not see any obvious degradation and they are still flexible
Excellent after sale service
Had a fault with 30m retractable hose,
contacted Hoselink and was immediately provided with replacement!
More than happy with product and cheerful after sale service
Highly recommend this quality Australian product.
Fantastic customer service
The customer service I received from this company was absolutely outstanding. They resolved my issue swiftly and generously. I would have no hesitation recommending this company. Fast and efficient too!
Very good hose reel, attachments and excellent after sales service.
My first Hoselink hose reel was a gift. I installed it and the retract mechanism failed. I rang Hoselink and asked what to do. I was ready to ship back, but they said they they will send another, no need to return. Excellent, problem solved and replacement received promptly. Gave non working unit to a friend
and he was able to fix the minor problem and use. A couple of years later, I bought another one. This was and addition, not a replacement.
best unit ever
Recently bought 20m retractable hose
Sadly the unit didn't always retract properly..It had a spring problem
one email to Hoselink and the problem was fixed the same day.
A new unit was sent and it works perfectly!
A very good business to deal with..Other products also have been THE BEST
It is nice to find products that work and last...
Great customer service
Bought this product after reading the reviews. We couldn’t be happier with the purchase. The metal hose nozzle is great will hopefully do better than the ones we usually get.
Hoselink recently replaced a faulty fertiliser sprayer and another small broken part which was just out of warranty. Very quick and efficient service and great products. Have ordered numerous times.
Don’t be fooled!
Don’t buy hose link! I was given a hose link package, ie, hose, two trigger nozzles, connectors etc. once you getHose link connectors , all your click on fittings, that most people have, are unusable! Unless you purchase click on adapter. I purchased click on adapter from hose link, it sat in the shed for about year and a half, before I connected it, after a short while, it cracked up, as basically, it’s cheap rubbish, similar to other Chinese plastic parts! Phoned hose link, spoke with a lady, she said sorry, out of warranty. The two trigger ...nozzles also failed with in a year, once again phoned hose link, they sent replacements, which again failed within a year. Apparently, they are unable to withstand frost, and fail. Spoke to a lady, requesting that hose link manager phone me, still waiting on that call! The products are Alsovery bulky, once assembled. Do yourself and our planet a favour, spend the extra money at the start, buy brass fittings, and you won’t be on the plastic throw away and repay roundabout!!
Questions & Answers
Do you need to take it inside in the winter?
Thank you for your question here. If the temperatures where you live get to below freezing level (0 degrees) we recommend bring in any of the accessories you have. Leaving them out with water inside may cause the water to freeze and potentially damage them. If it does not get to freezing or below freezing temperatures this is not nesscarry.
Kind Regards, Hoselink Team
My hose link connector to the hand held nozzle comes apart under pressure
the two small 0 rings are not holding. Joe
Thank you for reaching out.
Please call our customer service team on 1300 900 617 so we can assist you in this matter. Our hours are Mon-Fri from 9am-5pm.
We look forward to hearing from you and getting this sorted.
The Hoselink team.
Where in WA can I purchase the hose fertiliser mixer? I am located in Madora Bay 6120
Hi there, Unfortunately we do not have a retail store in WA. We are mainly online with the exception of our Showroom in Sydney on the northern beaches. Sorry for any trouble there. If we can help further please let us know ! Thank you, The Hoselink team.
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