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Hoselink
4.6 from 1,126 reviews · View Statistics
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Reviews

  • Product Quality
    1.4 (14)
  • Return Claim MadeYes (2) · No (14)
  • Customer Service
    1.3 (11)
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Shane
ShaneSydney, NSW

Concept: great. Quality: poor

published

The quality of hoselink is rubbish. The concept of it is fantastic. Real shame the quality is no where near the standard it should be. Have had 2 30m auto reels and both have failed/leaked. Both multi heads leaked. Latest one leaks from the unit itself. The retract on it fails after awhile. The plastic bits break and after getting another one it lasted even less. Real shame here.

Product Quality
1/5
Incentivised Review No
Hoselink
Hoselink O.Hoselink
Douglas Currer
Douglas CurrerCentral Queensland, QLD

Swivel conector

published

Badly designed swivel and sprayer keep bursting off!
Needs grub screw to stop this happening.
Now paying for replacement!
No next time!!

Product Quality
1/5
Customer Service
1/5
Hoselink
Hoselink O.Hoselink

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0.0
(1,234)
Lel
LelGreater Melbourne (Outer), VIC
  • 2 reviews

Terrible

published

We have had our hose reel bundle for a few years and rarely use it as it is such an ordeal. The gaskets fall off all the time and when found in the lawn and replaced are ok but so much time wasted and then leaks from another place. I haven’t used it for a while as every time I do it squirts water from joins but thought as it was so hot I would try again instead of having to bucket water. Well water squirted all over me through the joins and I held whole shower head over plant so all water would go on plant but now hose will not retract into reel. This thing has been the worst investment and I am so annoyed that I didn’t just buy a $99 one from anywhere else. Spent so much money to see it sitting on deck unusable while I use a bucket.

Product Quality
1/5
Customer Service
1/5
Hoselink
Hoselink O.Hoselink
Lel
Lel

Thank you for offer. I will contact them but suspect it has been too long since I bought it. I will try though.

Lame.

published

Impossible to use the sprinkler if you do not have the correct hose connectors. (which cost extra) thanks for nothing.

Product Quality
1/5
Customer Service
1/5
Hoselink
Hoselink O.Hoselink
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BTBloke
BTBlokeGosford
  • 4 reviews
  • 4 likes

No good on my property

published

These products are probably really good if you have a house on the 1/4 acre. They are just no good on a place that has gurneys, tractors, ride on tractors, fire pumps, tanks. The whole world uses the standard click and connect exept hoselink so its a no from me.. i only have it because my 90 year old father gave it to me in December, but honestly just not practical. I have found another relative who will take them.

Incentivised Review No
Hoselink
Hoselink O.Hoselink
Pollymagpie
PollymagpieMurray Region, NSW

Not easy to roll out or retract...not happy with the item

published

I bought this product thinking it would be easy to use,you need to be a strong firefighter to roll out and retract , back to the cheap hose..

Product Quality
1/5
Incentivised Review No
Hoselink
Hoselink O.Hoselink
Blair
BlairCentral Queensland, QLD

Worst customer service.

published

How long does it take to supply the right rubber washer for a hose fitting that wasn't supplied from new? Especially when pictures are supplied. Over 2 months in my case. Clearly some people have no idea what they are doing there. Still haven't seen the washer!

Product Quality
3/5
Customer Service
1/5
Hoselink
Hoselink O.Hoselink
Ian johnson
Ian johnsonVictoria

No better than the cheap ones,that’s right made in CHINA

published

Advertised Australia owned so I ordered one and no better than the Chinese junk.then I looked them up and they are made in china too .this is true I am going to post a web site on google

Product Quality
1/5
Customer Service
1/5
Hoselink
Hoselink O.Hoselink

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Mike
MikeGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 1 like

Rubbish product

published

I bought two of these useless hose reels. In the first six weeks, one of the hand hose guns completely died. They constantly leak. I find myself having to change out the O rings every few weeks. What they don't tell you in their advertising hype is, that you cannot use their system in tandem with conventional hose fittings, so I still have to have a separate hose with a sprinkler, unless I want to but their sprinkler system...at a premium. The darn things NEVER retract reliably and the y are hard work and I now wish I had bought the Pope or other system. Their adds on tv look great but are nothing but pure hype and nonsense. I advise against buying this garbage. Waste of money and a con job.
Mike. Delahey Victoria.

Product Quality
1/5
Customer Service
1/5
Hoselink
Hoselink O.Hoselink
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niko87
niko87Metropolitan Adelaide, SA
  • 100 reviews
  • 50 likes

Worst quality imaginable

published

I have purchased countless connectors, spray guns etc from this company and every single one develops leaks or quality deteriorates rapidly after a few months of use! Clearly they have chosen to implement no quality control and manufacturing in the lowest quality standards to maximize profit. I will never buy another hoselink product.

Product Quality
1/5
Customer Service
4/5
Incentivised Review No
Hoselink
Hoselink O.Hoselink
Anne
AnneCentral Highlands and Goldfields, VIC
  • 2 reviews
  • 3 likes

Not recommended

published

On to the fourth hose end, this time a huge bubble popped!, this is my second review, points being hose sprayers keep leaking into my shoes and breaking; hose constantly kinks; hose reel is way too hard to keep pulling out, so can’t be used, and l have two that are both the same. So to sum it up, l don’t recommend this system.

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Product Quality
1/5
Incentivised Review No
Hoselink
Hoselink O.Hoselink

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0.0
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Not impressed
Not impressedQueensland

Customer service??.very poor

published

Called about price and availability of parts.woman said she’d check and call back. Still waiting for call .Was prepared to buy another hose reel , not now not ever. Recommend? No!!

Product Quality
4/5
Customer Service
1/5
Hoselink
Hoselink O.Hoselink
Not impressed
Not impressed

Too late, the unit has been filed in the aforementioned filing cabinet. Word of mouth is the best form of advertising, not money spent on TV advertising .

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reviewer2232
reviewer2232
  • 45 reviews
  • 22 likes

Basic single stream hose gun a failure

published

I’ve had 3 or 4 of the Hoselink basic kit hose guns and whilst they work perfectly for a short time they start to cause problems. They use a metal O ring inside and it rusts and breaks apart. The parts end up within the chamber or work their way into the nozzle. This causes hosing problems as you don’t have a straight flow and sometimes the hose won’t shut off. I don’t know how many times I have pulled the gun apart to repair it. I would have thought that they would have had feedback from other customers and used a stainless steel O ring but this hasn’t happened.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Hoselink
Hoselink O.Hoselink

Don't bother

published

Over engineered rubbish full of false claims. We bought the hose gun and connectors and what a absolute waste of money. Took ages to arrive. Heavy, cumbersome and the gun CONSTANTLY comes off. Emile them about it an they never bothered to replying. Don't bother buying it. We gave up on it in the end.

Product Quality
2/5
Customer Service
1/5
Hoselink
Hoselink O.Hoselink
furious
furiousSydney, NSW

worst product ever

published

Poor quality product. No after sales assistance. Parts break and fall apart. Customer blamed for faults. No refund offered. Told to back to person who did installation .They told me to contact Hoselink directly. Would never recommend to buy.

Product Quality
1/5
Customer Service
1/5
Hoselink
Hoselink O.Hoselink
Page 1 of 2

Questions & Answers

Fredi
Frediasked

Do you need to take it inside in the winter?

2 answers
Mark
Mark

No

Hoselink
Hoselink O.Hoselink

Hi there

Thank you for your question here. If the temperatures where you live get to below freezing level (0 degrees) we recommend bring in any of the accessories you have. Leaving them out with water inside may cause the water to freeze and potentially damage them. If it does not get to freezing or below freezing temperatures this is not nesscarry.

Kind Regards, Hoselink Team

Joe K.
Joe K.asked

My hose link connector to the hand held nozzle comes apart under pressure
the two small 0 rings are not holding. Joe

1 answer
Hoselink
Hoselink O.Hoselink

Hi Joe,

Thank you for reaching out.

Please call our customer service team on 1300 900 617 so we can assist you in this matter. Our hours are Mon-Fri from 9am-5pm.

We look forward to hearing from you and getting this sorted.

Kind regards,
The Hoselink team.

Dio
Dioasked

Where in WA can I purchase the hose fertiliser mixer? I am located in Madora Bay 6120

1 answer
Hoselink
Hoselink O.Hoselink

Hi there, Unfortunately we do not have a retail store in WA. We are mainly online with the exception of our Showroom in Sydney on the northern beaches. Sorry for any trouble there. If we can help further please let us know ! Thank you, The Hoselink team.

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