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Hoselink
4.6 from 1,123 reviews · View Statistics
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Reviews

  • Product Quality
    2.1 (8)
  • Return Claim MadeYes (1) · No (7)
  • Customer Service
    2.5 (6)
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Rod
Rod
  • 5 reviews
  • Verified

Either design fault or Quality control

published
Product Quality
2/5
Customer Service
4/5
Hoselink
Hoselink O.Hoselink
charith
charith
  • 2 reviews
  • 1 like

Glorified Hose Reel with Proprietary Connectors to Make Money

published
Incentivised Review No

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0.0
(1,234)
  • Verified

Disappointing - Brass High Pressure Jet Nozzle (ITEM: 5565)

published
Product Quality
2/5
Customer Service
5/5
Hoselink
Hoselink O.Hoselink
Tony
TonyHunter Region, NSW

Pretty average product

published

Don’t be fooled about the fact the garden retractable hose is Australian made as it’s not it’s made ........ in CHINA and it doesn’t retract half the time unless you empty the water from the line so for the $$$ you pay it’s an average product

Product Quality
1/5
Customer Service
1/5
Hoselink
Hoselink O.Hoselink
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Simon
SimonSouth East Queensland, QLD
  • 3 reviews
  • Verified

Dissapointed

published

After two and a half months of use 8 bulbs have blown even though they were tight in their holders, to the point where the glass on one sheared off into my hand.

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Hoselink
Hoselink O.Hoselink
mac
macIllawarra, NSW
  • 3 reviews

Super jet Washer not for a garden environment

published

Super jet washer fell off bench (70cm) and snapped. never used!.. All other products have been reliable however I would skip this one.

Incentivised Review No
Return Claim MadeNo
Store LocationInternet
Hoselink
Hoselink O.Hoselink
Trevor
TrevorMetropolitan Adelaide, SA

Bursts off spray regularly

published

My wife enjoys her monthly shower when the hose bursts off the spray. I didn't enjoy it so much when I find I have to buy the split ring from Hoselink and not a local hardware.

Product Quality
2/5
Incentivised Review No
Hoselink
Hoselink O.Hoselink

Don’t be fooled!

published
Product Quality
2/5
Customer Service
3/5
Hoselink
Hoselink O.Hoselink
James
James

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0.0
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Harby0503
Harby0503Perth, WA

Very disappointing

published
Incentivised Review No
Hoselink
Hoselink O.Hoselink

Hello, thank you for taking the time to leave a review. I am sorry to hear that you have had trouble with your Retractable Hose Reel. Please contact our Customer Service Team - they would be happy to help you with this. Thanks, Hoselink Team.

Harby0503
Harby0503
Hoselink
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Homemaker
HomemakerHawker 2614, ACT
  • 2 reviews
  • 2 likes

Reractable hose casing broken

published

I have two hoselink hoses, including a water dripper (not sure if that is the correct description). But I have been buying hoselink for a number of years now, so I was extremely disappointed when the casing of my retractable hose broke and the whole hose (including the casing) justs droops. It is very annoying I cant fix it so I want to open the casing and take the hose out to use. I have moved and this is extredmely acceptable for my new backyard. Anybody please help? How do I open the casing?

Incentivised Review No
Hoselink
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Forget Boost
Forget BoostVictoria
  • 12 reviews
  • 15 likes

The actual hose couplings are good but other products are second rate.

published

I like the hose couplings; they're good. Their attachments however are second rate. Customer service is appalling and whenever I've complained I've never had an apology yet, just lots of self justification. Hand held spray guns don't turn off properly and I've just wasted many litres of water because of this, again, in a drought! Not possible to buy the couplings anywhere else but the attachments should be bought elsewhere. I dislike this company very much.

Product Quality
2/5
Customer Service
1/5
Hoselink
Hoselink O.Hoselink

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0.0
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Crocodile
CrocodileAU
  • 13 reviews
  • 17 likes

Flawed distribution and delivery

published
Product Quality
4/5
Customer Service
1/5
Hoselink
Hoselink O.Hoselink
Crocodile
Crocodile

Thanks for the reply. Would I be able to request for a replacement then if I qualify?

And will you be considering expanding your distribution channel to include hardware stores>

Hoselink
Hoselink O.Hoselink
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Sam
SamCanberra
  • 58 reviews
  • 50 likes

Constantly kinks, struggles to wind back

published

Our hoselink was good for the first 12 months or so then just went to poo. It winds back properly about once every ten times, it kinks when unrolling and it kinks when rolling back on. The attachments wear out very quickly in the sun and we have been through multiple connectors and spray heads in the 4 odd years we have had it. If it hadn't been so expensive to buy it would be understandable but charging this much for a hose and bits I want it to last longer between replacement parts.

Hoselink
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Karen
KarenSydney, NSW
  • 18 reviews
  • 14 likes

Not worth the premium price

published

No, the hoses don't burst off, they TWIST off instead which is even more annoying. They are also made in China.

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Karen
Karen

They don't leak or burst, they TWIST off. Product has been thrown out.

Hoselink
Hoselink O.Hoselink

Doesn't last long

published

My parents bought this product several years ago. It isn't weather durable as the hose sheds and the gadget that holds the hose slowly deteriorates over time. And it stops working. The guy that owns/sells the product forgot to say you need to replace after at minimum 5 years.
I have a hose from bunnings that is 44 years old. Hasn't faded, split or corroded in all those years and cost me next to nothing.

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Page 1 of 2

Questions & Answers

Fredi
Frediasked

Do you need to take it inside in the winter?

2 answers
Mark
Mark

No

Hoselink
Hoselink O.Hoselink

Hi there

Thank you for your question here. If the temperatures where you live get to below freezing level (0 degrees) we recommend bring in any of the accessories you have. Leaving them out with water inside may cause the water to freeze and potentially damage them. If it does not get to freezing or below freezing temperatures this is not nesscarry.

Kind Regards, Hoselink Team

Joe K.
Joe K.asked

My hose link connector to the hand held nozzle comes apart under pressure
the two small 0 rings are not holding. Joe

1 answer
Hoselink
Hoselink O.Hoselink

Hi Joe,

Thank you for reaching out.

Please call our customer service team on 1300 900 617 so we can assist you in this matter. Our hours are Mon-Fri from 9am-5pm.

We look forward to hearing from you and getting this sorted.

Kind regards,
The Hoselink team.

Dio
Dioasked

Where in WA can I purchase the hose fertiliser mixer? I am located in Madora Bay 6120

1 answer
Hoselink
Hoselink O.Hoselink

Hi there, Unfortunately we do not have a retail store in WA. We are mainly online with the exception of our Showroom in Sydney on the northern beaches. Sorry for any trouble there. If we can help further please let us know ! Thank you, The Hoselink team.

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