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Hotondo Homes

Hotondo Homes Questions & Answers (page 3 of 5)

ACT, Canberra, NSW, VIC, etc...
4.7 from 501 reviews

100 questions from our users

Fab

Fabasked

Hotondo Homes

Has anyone built with Hotondo Lilydale, Vic? Would like to know what has been the experience and level of satisfaction, overall service and perception of quality in workmanship.

2 answers
Kara
Kara

My fiance and I built with Hotondo Homes Lilydale and they were fabulous!! They even still answer any questions I have now (and we moved in 7 months ago). There was always someone to answer any questions we may have had and nothing was a silly question to them. Organising to go in and meet with them was easy and they worked around us as much as they could as I worked about an hour away from the office. Planning meetings, colour selection, house selection, amending the plans - nothing was a problem. The team there is wonderful down to earth people and we felt comfortable with them straight away. They were upfront about costs and worked with us to keep our budget on track. We were kept informed through the whole process and even finished early!! We love our Hotondo built home and if we were had our time over we would choose Hotondo Homes Lilydale every day of the week. Their workmanship and quality is a very high level also and we are VERY happy! In our subdivision of 8 blocks of land 3 of the homes are built by hotondo lilydale! As well as that our neighbours did not have any complaints while our house was getting built and they are very respectful of their surroundings. If you are looking at building please do yourself a favour and go and speak to the team at Hotondo Homes Lilydale. Brad, Janet and the team are fantastic and will help you every step of the way. You will not be disappointed!! Hope this helps! :)

Fab
Fab

Thank you very much for your response to this. It is comforting to read such a positive review and appreciate rapid response. Regards

Mel c

Mel casked

Hotondo Homes

Has any body built with hondo homes or Clara don't batemans bay area? melanie

1 answer
Geof
Geof

Remember if you build with Hotondo you are building with an independent builder - Hotondo take no responsibility for any problems you may have and will tell you to take your problems to the Master Builders assn or legal avenues. You may be better off with a company that takes responsibility for its builders work.

Martin

Martinasked

Hotondo Homes

Has anyone built with Hotondo Box hill? Thank you.

1 answer
Hotondo Homes
Hugo B.Hotondo Homes

Hi Martin,
We have two builders who operate in the Box Hill area. Do you know the name of the builder you've enquired with?
Kind regards,
Hotondo Homes

Julie

Julieasked

Hotondo Homes

Has anyone built with Hotondo in the Illawarra region? The local build is Brian Roby and I can't seem to find any feedback. Would anyone be willing to share what their experience was like? Any major issues? Thanks in advance!

4 answers
Geof
Geof

Just remember the builder is a Hotondo franchisee - as such Hotondo do not warrant any of his work and will not step in to help if you have problems - you are on your own! We built with Hotondo in Victoria and when problems occurred were told by Hotondo they could do nothing to help - we were advised to take the normal channels you would against an individual builder (master builders association, VCAT, legal avenues). I would nowadays use a major builder that has control over its workers and actually oversees the work.

Janet
Janet

We are currently building a dual occupancy in stages with Brian Roby. The first house is being clad and roof fitted and we expect occupation by winter. We have had no problems with Brian Roby and found him meticulous in his attention to detail and his sub-contractors have all been very pleasant and do a great job. We would be happy to recommend him.

Lattecat
Lattecat

Yes. 3 words. Don't do it.
We're building now. Huge regrets. Have built with other cos before now. Would never use this franchise again.
Happy to share the disappointing and costly details, if yr interested.

CCrider

CCriderasked

Hotondo Homes

Has anyone built with Hotondo Central Coast NSW- Toukley?

2 answers
flash
flash

We have built a Kirkby267 in Wadalba which we are about to move into.From land settlement late september John and Lindsay Clarke have been amazing,recomended a fantastic broker did the colours and materials in their office and then all we have had to do is sign papers and answer yes or no,and watch it rise up from the ground.We would recommend John,Lindsay and the Hatondo team to anyone who wants a top build and a pain free ride to the final product.very happy customers,Harold,Cherie and Samantha Toia.

CCrider
CCrider

Thanks so much for your prompt reply. Did you have a lot of amendments to the original design? If so, how was that whole process?

Ree

Reeasked

Hotondo Homes

Has anyone built with Hotondo Maitland ?

1 answer
Grace
Grace

Wouldn't recommend the port Stephens franchise. Cant speak for the maitland franchise but port stephens have a display home at homeworld thornton. Highly recommended to stay away. Nothing but issues and poor quality.

J405

J405asked

Hotondo Homes

Has anyone built with Hotondo Ballarat?

3 answers
smithy81
smithy81

Did you go ahead with Ballarat? What are your thoughts please

J405
J405

Hi there, i didnt end up going with them as the way how salesman quoted me on things were always lack of details (e.g no measurements, unclear, unwilling to explain price per meter 2 and just rather say 5000 here and 7000 there, etc). I ended up going with Classic Home who is diligent and transparent with their quote. I have just started with them and going to colour selection soon. My colleague who just built with them not long ago is very happy with their custom home and said they were honest and kept to the quote. Would happy to share with experience here with you if you want.

Peeved01
Peeved01

One of my children had a house built by Hotondo Ballarat.
They have been appalling with their time estimates. I would not recommend them to a sick cat.
Here are some things still outstanding after 'finishing' the house.
The windows need repair. They need to fix the render colour
Floors not level and walls bowed...two doors hit the floor when opening due to that
Insulation still not properly installed.
Soft mortar in brickwork.
Just substandard all round.

polly123

polly123asked

Hotondo Homes

Has anyone built with Hotondo Shepparton Vic recently???
Any feed back appreciated. Polly.

3 answers

Hello Polly i have not but i ave built with metricon shepparton in Tatura and they were very good and professional. They didn't deal with changes very well/ at all but if you found a plan you liked they were very good and fast and building that house

Bonnie
Bonnie

I have built with Hotondo Shepparton, any changes I wanted were not a problem
and I am happy with my new home

polly123
polly123

Hi , thanks for the replies.

We have our own plan as metricon didn't have one we liked. Hotondo is willing to quote on it and give flexibility with inclusions.
JG King willing to quote on our plan also. Appreciate any feed back on their building in this area if anyone has built with them??
So far the pricing we have had from private builders in our area have been way out of reach. Has anyone else found that?

Prince

Princeasked

Hotondo Homes

Has anyone built with Hotondo Homes Bendigo? Your input is greatly appreciated.

3 answers
K.B
K.B

Hi Prince,

I am currently building with Hotondo Homes Bendigo (Andrew Ralph builder).

I am doing a custom build. The sales office and the builder were very helpful and worked with me in designing my home.

My house is at plastering stage (6 weeks since start) and so far I am happy with the build.

Andrew has a fantastic team to work with. They do fixed price quote and are very flexible.

Please let me know if you need more information or have any specific query.

Cheers,

Prince
Prince

Thank you for your response KB. Would you mind if I ask which part of Bendigo are you building? Hotondo has only have 1 display home which is in Strath but wasn't really impressed with it. They told me they only build 20 homes per year (?), I just need to see some of their work before I sign up with them.

K.B
K.B

Hi Prince,
Apologies for the delayed response.
Hotondo now have a new display home in Strath. Is that the one you visited?. They said the same (20 homes per year) to me and it made sense to me. They are local builders and not volume builders. You can request the sales rep to provide references. I am happy to walk you through my build (I need to confirm with the builder).

Cat

Catasked

Hotondo Homes

Has anyone built with Hotondo Homes Albury?

2 answers
Lisa G
Lisa G

My partner and I recently moved into our Hontodo home and cannot recommend the team at Hotondo Albury highly enough. The entire team including the trades were fantastic to deal with. Jim and Julie assisted with finding us a great block and Jim made some great suggestions on how to place the home on the block and helped us make adjustments to the floor plan to suit our lifestyle and offered us a fixed price from the start. The display home made it so easy to pick our home design and the hostess was not at all pushy, Elise just let us walk through & ask any questions we had. A standard list of inclusions gave us confidence that what we saw in the display was what we would receive in our home. Julie's help with our colour selection was great. She stepped in to offer assistance when we were not sure but let us make our own choice. Our site supervisor Shannon made everything onsite easy and was always available to answer and questions and made the small adjustments we requested last minute. The quality of work is of a high standard. The local trades used were easy to deal with and were happy to accommodate any additional requests we made. We often get comments from guests that the paint job is great. - We cannot wait to build with Hotondo Albury again!! Do yourself a favor and go and see them :)

Ash W
Ash W

Working with Jim, Julie and the team at Hotondo Albury was great. Could not fault their service or standard of work at all. The fixed price was competitive with nothing hidden. Jim was able to accommodate us and easily change the floor plan that allowed my partner to have the kitchen she had envisioned and positioned the house cleverly on the block to allow for the shed I had always wanted. Communication were great, we always knew what was going on and what the next stage was. The walk through at frame stage with the electrician was great. It really helped us to map out where we wanted power points and lights. I highly recommend J&J Carroll (Hotondo Albury) and will be building with them again.

Mickeyblue

Mickeyblueasked

Hotondo Homes

Anyone built with hotondo newcastle or port stephens group? What was your experience? If it was positive or negative can you detail why. We are looking at building with the port stephens group, modifying one of there designs a bit and want to know as much as possible, have read a few negative reviews and comments that have concerned me.

2 answers
AJH
AJH

Have just completed my beautiful new Hotondo Home from the guys at the Port Stephens office. The job went seamlessly with all aspects exceeding my expectations. I was a little nervous that I wouldn't be happy with the end result but it's beautiful. The staff in the office go out of their way to help and Dom the supervisor (tad cute too) was always keeping me up to date.
Can't recommend them enough!

Rachael
Rachael

We build with Hotondo Greater Port Stephens starting September 2015 when plans were approved through council to completion date of August 2016. We cannot speak more highly of Paul Chapman at Hotondo Sales office, he modified an existing Hotondo design to align with our budget and was a wealth of knowledge and experience. From the start we told Dom (our site supervisor) we wanted quality not a rushed house, and we truly got a quality home.
There was an error with our ensuite bathroom window put in the wrong place and affecting the larger shower we paid for, however Hotondo came up with a favourable idea and we could not be happier with the finished product.
During the build we felt every emotion, all the highs and the lows, however upon reflection we have seen so many horror stories with other companies come to light so we are grateful for our experience.
Dom was down to earth and approachable and Jaimee-Lee as client liaison was brilliant and I could not recommend or praise her higher. Every question I asked (and there was many) was answered in a professional and timely manner from Jaimee.
The house itself we are very happy with, quality finishing and overall a lovely home. It would be unfair to not list our negatives which was the time taken to build the house, and at times lack of communication. We aired our frustration with the Jason directly at one stage and he contacted us via phone that same day to discuss our issues and concerns which said a lot for his character and pride he takes in his business.
Reflecting over the build and the ups and downs that everyone gets when they build a new home, we moved in very happy with the finished product and the workmanship that truly exceed our expectations.. Our really only negative was the time it took to build the house. We have discussed this and have said we would build with Hotondo again.

Amanda s

Amanda sasked

Hotondo Homes

Hi could someone pls tell me when does a contact take place is it at start of site cut or later cheers? Amanda

4 answers
Chris
Chris

If you want to know how many months it takes to build it depends on your house . But it started for me when they laid the foundation .you need to ask your builder It took 6 months to build my house .You need to ask as many questions as you can they also should be telling you when things take place . Good luck with your build

Amanda s
Amanda s

I my question is we have sign a contract when do the 290 days start ticking over

Hotondo Homes
Hugo B.Hotondo Homes

Hi Amanda,
The start date will depend on what works have commenced on the site after all the ‘essential information’ has been received which includes:
• Loan Approval (If required)
• Land Settlement (If required)
• Planning Permit (If required)
• Building Permit

Then depending on which state you are in then the Builder must commence within 14 days – 30 days once the last item (as listed above) has been received.

The building period (290 days in this example) does not commence on the signing of the contract.

We hope this helps!

Kind regards,
Hotondo Homes.

ash

ashasked

Hotondo Homes

Hi, has anyone build with Hotondo homes? I want to knock down and rebuild in Merrylands.

1 answer
Hotondo Homes
Hugo B.Hotondo Homes

Hi Ash,
The closest Hotondo Homes builder is the team from Greater Western Sydney who are fantastic. If you'd like to get in contact their details and information are available here. http://hotondo.com.au/home-builders/blacktown/
Kind Regards,
Hotondo Homes.

Unhappy

Unhappyasked

Hotondo Homes

Has anyone built with Hotondo in the Blue Mountains? We started talks with them in August/Sept 2015 and still reviewing our preliminary tender. We have also now been advised that we may have the slab down by October, so I gather the build now won't begin till 2017. Do we walk away or continue. Any advise would be greatly appreciated. Costs are also escalating...

2 answers
Hotondo Homes
Hugo B.Hotondo Homes

Hi Unhappy,
Thanks for getting in contact with us. The team in the Blue Mountains have a strong reputation with great local area knowledge. We are concerned with your comments and would like to grab some more information so we can help. Please contact our Customer Care team on 1800 677 156 or email customercare@hotondo.com.au
Kind Regards,
Hotondo Homes.

cannuck
cannuck

Hi Unhappy
Did you get this resolved? How much have your costs escalated?

sarah

sarahasked

Hotondo Homes

Hi Hotondo homes,
my friend brought a house and land package off another builder and has had nothing but problems with the builder and is not happy at all with the finished result. They still have not moved in and they were told they would be in a year ago!. If anything like this were to happen with you guys would hotondo homes do anything to help, what are your policies when it comes to complaints of the finished product?
Thanks Sarah

1 answer
Hotondo Homes
Hugo B.Hotondo Homes

Hi Sarah,
We'd hope no issues would arise during your Hotondo Homes experience! Our builders are committed to delivering quality customer service throughout the sales and building process however we do understand issues can arise. Our processes aim to keep our client's constantly informed of a build's progress, upon a job's completion clients are taken through a home to note any defects which our builders resolve prior to handover. The 90 day maintenance period will then begin, where clients can contact the builder if any issues arise. If an issue cannot be resolved between a client and a builder the Hotondo Homes Customer Care team are here to assist and will aim to effectively resolve concerns.
We hope this helps!
Kind regards,
Hotondo Homes.

Mak

Makasked

Hotondo Homes

Got land in Melbourne , but I lived in Canberra. Looking to build 25 - 26 Sq home single story . Is that something easy to deal ?

1 answer
Hotondo Homes
Hugo B.Hotondo Homes

Hi Mak,
Thanks for getting in contact with us. There are quite a few floor plans suitable. It is definitely best to talk with the Hotondo Homes builder in the area, they will be able to help you find a design that is perfect for you. Where exactly in Melbourne is the land?

In the meantime, you may want to check out our Home Navigator. It's a quick little quiz design to find designs that will suit your needs. Visit http://hotondo.com.au/home-navigator/navigator/

Kind regards,
Hotondo Homes.

Sari

Sariasked

Hotondo Homes

Hi, does Hotondo do knockdown and rebuild in Strathmore area? Do you do custom build? If not, will you be able to match our floor plan with something similar in your catalogue? Thanks

1 answer
Hotondo Homes
Hugo B.Hotondo Homes

Hi Sari,
Thanks for contacting us. We do service the Starthmore area, the local Hotondo Homes builders are Darren and Vesna Pollock. You can contact them by visiting http://hotondo.com.au/home-builders/melton/

We have over 90 floor plans that can be modified but it is best to talk to the local builder who will be more than happy to assist.

Kind regards,
Hotondo Homes.

P Docherty

P Dochertyasked

Hotondo Homes

what is the base price to build a highlander 329?

1 answer
Hotondo Homes
Hugo B.Hotondo Homes

Hi P Docherty,

Thank you for getting in contact with us, the Highlander 329 is such a beautiful design! Because we operate across different locations in Australia the price will depend on the area you're building in.

We can direct you to your local Hotondo Homes builder who will be more than happy to assist.

Visit http://hotondo.com.au/home-builders/ to find your local builder.

Kind regards,
Hotondo Homes.

Malik

Malikasked

Hotondo Homes

Hi there ..
Is there someone from hotondo Building in 3064?
thanks

1 answer
Hotondo Homes
Hugo B.Hotondo Homes

Hi Malik,

Yes there is. The local Hotondo Homes builders are Wayne and Donna Marc. You can contact them by visiting http://hotondo.com.au/home-builders/wallan/ and they'll be happy to assist you.

Kind regards,
Hotondo Homes.

Tina

Tinaasked

Hotondo Homes

Hi, do you build duplex in Sutherland? Thanks, Tina

1 answer
Hotondo Homes
Hugo B.Hotondo Homes

Hi Tina,

Yes we do, the local Hotondo Homes builder is Brian Roby and he'll definitely be to assist you.

You can contact Brian here: http://hotondo.com.au/home-builders/wollongong-illawarra/

Kind regards,
Hotondo Homes.

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