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Chaye G.South East Queensland, QLD
- QLD, Caboolture
- Verified customer
well satisfied customer, Excellent builder ever!!!
such a privilege to be Hotondo as our builder, the team were very approachable in terms of any changes while the build is ongoing. I recommend this very enthusiastic team because they doesn't just do their work but you can absolutely see their genuineness and work with passion. Me and y husband were extremely happy with the quality of service we had received.
1 comment
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Rob WCentral Queensland, QLD
- QLD, Mackay
- Verified customer
Love It
Love the plan and how simple it was to add the extras we wanted. Love how easy the process was. Love the photos and progress reports weekly.
Anthony was very approachable, professional, friendly and honest. We wanted a special BBQ built and from a photo Anthony made it happen. It’s beautiful and everyone admires it. Lynelle was wonderful with the Colour selection process. There were so many choices and lots of laughs but we now have a beautiful coastal look.Love our high quality built home.
1 comment
Hugo B.Hotondo Homes
Hi Rob,
Thanks for taking the time to review Hotondo Homes. We're so glad to hear you had such a great experience with Anthony, Lynelle and the Mackay team. Anthony always aims to bring his client's ... Read more
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Jamie M.Wide Bay-Burnett, QLD
- QLD, Pialba
- Verified customer
The most perfect experience and product
Our whole experience with Hotondo Homes Hervey Bay has been nothing less than perfect. From our first step with their designer and salesman was extremely relaxing and nothing like we had experienced with other companies. He was extremely well mannered and polite, talked in great detail about the services they provide and how each home is designed and catered to the needs of the client. We dealt with him up until we started physical works. We transitioned into working with the Managers, an interior designer and Builder/project manager, and the s...Read more
ervice kept climbing. The information, professionalism, personalities and overall feel that we got from them was incredible. The whole team has made our whole project such a stress free experience when we once thought "what are we getting ourselves into." They happily accommodated for changes and additions we made and made it clear that there were some things that would cost but that was mostly for structural changes. They kept us up to date with what was happening and made it clear that we were able to see the house at no more than a phone call's notice. At every stage of the build we knew where we were and where we were going from week to week. They made us feel like we were family and this was their personal house being built. I recommend Hotondo to everyone who asks me about my new home. Quality and workmanship is perfect. Final cost matched quote given before build started. We paid for additional things we wanted to change. Build had been managed perfectly.1 comment
Hugo B.Hotondo Homes
Hi Jamie,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear about your wonderful experience with the Hervey Bay and Maryborough team! They are a very close-knit team and work... Read more
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ChloeCentral Queensland, QLD
- QLD, Mackay
- Verified customer
Fuss free first home!
Building our first home came down to Hotondo and one other builder and we found Hotondo to be the best choice for professionalism, quality and customer service. We loved that we could lock everything in before signing the contract and didn't have any financial surprises. Anthony and Lynelle did a fabulous job and we adore our new home!
1 comment
Hugo B.Hotondo Homes
Hi Chloe,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear about your wonderful experience with Anthony, Lynelle and the Mackay team. We're glad to hear they were able to pr... Read more
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- VIC, Wallan
- Verified customer
Superior customer service
We were incredibly impressed with the management of our build. We were always kept very well informed of the status and were always notified immediately if there were any issues. We were also very impressed with how well the trades were organised. There were no significant delays and each trade was ready to start once one had finished. Our questions were always answered promptly and the team was always very approachable and friendly, each step of the way. The entire process from beginning to end was seamless and hassle free and the build was completed quickly and to a very high standard. We couldn't be happier with our new home and would not hesitate recommending the team to others.
1 comment
Hugo B.Hotondo Homes
Hi Erin and Chris,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear about your fantastic experience with the Wallan team. They all work incredibly hard to deliver a smooth a... Read more
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- NSW, Bathurst & Orange
- Verified customer
Couldn't be happier!
The whole team at Hotondo Bathurst are Amazing!
Jane was extremely helpful & patient through out the whole selection process, she answered all our hundreds of questions and never made it feel like anything was too much trouble. She went above and beyond from re scanning the whole contract and inclusions due to our broker losing the banks copy to getting prices on over 5-10 different baths. I can not thank her enough for all her efforts.
Greg and Gillian then took over and kept us updated through out the build. They worked around us for site ...Read more
meetings and sent us pictures as each stage happened. They made sure we were aware of all costs and that we understood the whole process. As first home builders/buyers the was extremely helpful and we never felt unsure about any decisions. As they are local to the area they where able to offer insight into the surroundings and neighbors that not many other company's could offer. The builders were also excellent, Macca was always able to answer any questions and make suggestions to us that he thought might work a little better & we took him up on them 90% of the time. All the other trades we dealt with were also fantastic including the electrician who was very patient as we decided on the location of each light switch. The whole Hotondo Team are amazing and we recommend them to everyone we speak to. Thanks Again the Hotondo Bathurst Team We Love Our New Home1 comment
Hugo B.Hotondo Homes
Hi Alex and Adam,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear about your excellent experience with Greg, Gillian and their entire team. Hotondo Bathurst & Orange works ... Read more
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- VIC, Wallan
- Verified customer
Calmed my nerves and gave me my dream home
After talking with other builders, I had become terrified of the whole building process for my first home. But after meeting Melissa I knew I could calm my nerves in regards to building the home I actually wanted.
I’ve been listen to and all my questions have been answered. I never felt there was a question I couldn’t ask and was never left feeling confused by an answer.
The time and effort spent on working within my budget, but still providing all I wanted, created a good level of trust and confidence in the whole team. Broker/bank issues on...Read more
1 comment
Hugo B.Hotondo Homes
Hi Katrina,
Thanks for taking the time to review Hotondo Homes. Building your first home is such a monumental milestone and we can appreciate how daunting and nerve-racking it can be so it is fantast... Read more
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- QLD, Mackay
- Verified customer
Perfect builder for our dream home !
We met with a number of builders during the planning stage of our house build. We left Hotondo until last because I was sure we couldn’t afford such a quality builder but I’m very happy to say we were wrong !! Not only is Anthony experienced and professional he is friendly, thorough and goes above and beyond for his clients. We had a budget, as most people do, and Anthony worked with us until we found the right balance between the house plan we loved and the house plan we could afford. During that planning period we had many meetings and Anthon...Read more
y was very accommodating to working around our Monday to Friday jobs. Once the plan was locked in we were in the very capable hands of Lynelle. Going into the colour selection we were overwhelmed with the choices available !Lynelle expertly guided us through the process and helped us to realize the ‘look’ we were after. We have now been in our house for two months and there is not one thing about our choices we would change, we love them all. During the building stage we were kept up to date with weekly progress reports and Anthony arranged site visits whenever we requested them. Once the house was complete the handover process was very smooth. There were a few minor defects that were quickly fixed by Scotty and his team. Overall we are in love with our new home and would absolutely recommend Hotondo to anyone looking to build their dream home.1 comment
Hugo B.Hotondo Homes
Hi T_Samson,
Thanks for taking the time to review Hotondo Homes. We are so happy to hear about your wonderful experience with Anthony, Lynelle and the Mackay team. Anthony is renowned for his attentio... Read more
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Michael P.South East Queensland, QLD
- QLD, Jimboomba
- Verified customer
Building our dream home has been a breeze with Hotondo Jimboomba.
The team at Hotondo Homes Jimboomba have made the entire process of building our dream home smooth and easy. Geoff has always answered any questions we’ve had in a prompt manor and put our minds at ease. During the colour selections Donna was fantastic and offered a wealth of knowledge when it came to design elements of our home. We’re very happy with the service we’ve received thus far as can’t wait to see our home once it’s completed.
1 comment
Hugo B.Hotondo Homes
Hi Michael,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear you've enjoyed your experience with the Jimboomba team so far. We look forward to hearing more about your beauti... Read more
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robert findlaySouthwest, VIC
- VIC, Ocean Grove
- Verified customer
Excellent
Management - excellent
Build quality - excellent
Issues - nil
Costs - similar
Hotondo Homes Ocean Grove provided a excellent service, workmanship, staff are extremely friendly, professional & courteous. All promises given were met to my expectations.
Only negative was the project went well over the contracted time frame.
I definitely would recommend Hotondo Homes Ocean Grove, especially Colby Newbegin & Nick Ford.
1 comment
Hugo B.Hotondo Homes
Hi Robert,
Thanks for taking the time to review Hotondo Homes. We're so pleased to hear you were so happy with your experience with the Hotondo Homes team. Nick and Colby both take great pride in the... Read more
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CathyMid North Coast, NSW
- NSW, Port Macquarie
- Verified customer
TOP MARKS ALL THE WAY...!!!
From the moment you walk in the door at the Hotondo homes display home you immediately feel like you have just dropped in on family or friends. Dean and Heather are very friendly and helpful and worked with me to achieve a home that has the things I wanted and within my budget. My experience was that they listened to me and my needs, then went above and beyond by helping me alter one of their designs to suit, drove me to view houses of the design I'd picked so I could get a better idea of size, feel and design. It never seemed I was being a pes...Read more
t when I dropped in to chat or ask more questions. (even though I thought I was at times) Trish and Belinda at the main office are friendly and relaxed yet professional. They were very patient and helpful through-out the colour/choices selection appointment. Nothing was a problem. Fiona went out of her way to ensure I got exactly what I wanted and I cannot Thank her enough. Her passion for home building and attention to detail is incredible. Andrew the builder is knowledgeable and also very easy to talk to when having site inspections, explaining my homes progress in plain English. My home was constructed to the highest quality, on time and within my budget. I was told what to expect at each stage along the way and my expectations were always exceeded. I am very happy with the whole Hotondo process from start to finish. I still call by the office and the display home to say Hi and I am greeted the same way I always have been, as a friend. I can honestly say it was a pleasant and easy experience for me using Hotondo Homes Mid North Coast and I cannot recommend them highly enough. Cathy1 comment
Hugo B.Hotondo Homes
Hi Cathy,
Thanks for taking the time to review Hotondo Homes. It sounds like you had a truly incredible experience with the Mid North Coast team, which doesn't come as too much of a surprise, they al... Read more
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JohnstonSouth East Queensland, QLD
- QLD, Rochedale
- Verified customer
We now have our dream home. It’s perfect!
The management and delivery of our project was second to none. Any problems We’re dealt with quickly and the team went above and beyond to ensure we got what we wanted. The cost remained firm throughout the build and the team were happy to accommodate any reasonable changes we asked for.
1 comment
Hugo B.Hotondo Homes
Hi Johnston,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear your wonderful experience with Adam and his team. Adam always aims to deliver an exceptional experience for his... Read more
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RosieHunter Region, NSW
- 4 reviews
- 4 likes
- NSW, Newcastle
- Verified customer
Highly recommended
We were fortunate to come upon Hotondo Lake Macquarie when we started looking to build our new home. Friends and acquaintances told us of horror stories related to a range of building companies but none mentioned Hotondo. We independently approached a home owner in Speers Point who told us they had built with Hotondo on two occasions and both experiences had been very positive. We were reassured. Our entire experience building with Hotondo has been extremely positive – we have been in our new home for 3 months and couldn’t be happier. Hotondo L...Read more
ake Macquarie is a family owned company which I believe is a big plus. The whole family is committed to providing excellent service covering all aspects of the business. We believe our home is very well constructed. Stephen and his family were very easy to deal with. Any minor issues that were discovered were promptly addressed. They are a very honest, upfront family giving the Hotondo brand a good reputation. We would recommend them highly to other prospective home builders in the area. We would be very happy to show them around our home to see the high standard of workmanship. Building costs were highly competitive and did not blow out as the build progressed. Ros and Pete, Arcadia Vale1 comment
Hugo B.Hotondo Homes
Hi Ros and Pete,
Thanks for taking the time to review Hotondo Homes. We are thrilled to hear about your fantastic experience with Stephen, Sue and their entire family/team. They all take great pride ... Read more
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Mel H.Illawarra, NSW
- NSW, Nowra
- Verified customer
Our Sanctuary
The South Coast Hotondo team were a pleasure to deal with. Adam is an exceptional builder and business man. He is extremely approachable and personable. He had a solution for every tiny little problem, no matter how small. He looked after us big time, not only in extras that were included, but also the pricing of the complete build.
Through every process being: floor plans, colour selection, kitchen planning and floor coverings was an absolute breeze with the helpful assistance of the Hotondo Staff. Of course with every build there are hurdles...Read more
1 comment
Hugo B.Hotondo Homes
Hi Mel,
Thanks for taking the time to review Hotondo Homes. We're glad to hear you had such a great experience with the Nowra team. We will definitely take your feedback regarding the site manager's ... Read more
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Donna
- 2 reviews
- 1 like
- QLD, Rochedale
- Verified customer
Love Hotondo - Fantastic build
Hotondo did and excellent job of building our beautiful home. The site manager Danijel was fantastic. The workmanship of the build exceeded our expectations and also that of our friends and family. The finish that Hotondo demanded from its trades was second to none. Adam the owner and Nathan the sales man did a wonderful job with our house plan and getting us best value for money. We have previously built with other companies and had nothing but headaches. We couldn't believe how easy it was with Danijel managing our build. We will use Hotondo again and can thoroughly recommend Adam and the team to our friends and family. We feel we had value for money and a 5 star finish.
1 comment
Hugo B.Hotondo Homes
Hi Donna,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear about your amazing experience with Adam and his team. They all take great pride in their work and always aim to de... Read more
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- QLD, Rochedale
- Verified customer
Great process, Great experience!
Adam and the team were fantastic to deal with. His personalised service was well above our expectations. We had a really tough block that a lot of builder's wouldn't touch, so Adam's enthusiasm around our build was really refreshing! We had a great time through the design and colour selection process and best of all we had the freedom to choose all the finishes we wanted. We know that we will be approaching Adam for our next build. Customers for life!
1 comment
Hugo B.Hotondo Homes
Hi Joshua,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear about your fantastic experience with Adam and his team. Adam definitely doesn't shy away from a challenge and we'... Read more
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moh8ammadCentral Queensland, QLD
- QLD, Mackay
- Verified customer
If we have to do it all over again, will pick no other than Hotondo with Lynelle and Anthony
The build went so smoothly and was well organised. We were sent regular updates in the form of a progress reports and photos which was very appreciated. Anthony kept in touch with us himself and he was very approachable from the beginning to the end.
The build was of a high quality, Scott supervised the build and made sure jobs are completed to a high standard.
I am extremely satisfied with by how the communication with Anthony went during all the stages. Any queries I had were answered and attended to promptly.
I was given a pre- construction quote and it was so accurate to the final cost of the project. We were given all the costs and there were no surprises.
1 comment
Hugo B.Hotondo Homes
Hi Moh8ammad,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear about your fantastic experience with Anthony, Lynelle and the Mackay team. Anthony takes great pride in his wo... Read more
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LiamCentral Highlands and Goldfields, VIC
- 2 reviews
- 1 like
- VIC, Wallan
- Verified customer
Incredible quality, professionalism and friendliness
We are so happy we chose Hotondo Homes Wallan. From the very beginning we were treated like family, starting from initial queries with Melissa all the way through to handover with Keegan and Kalen. Hotondo Wallan are friendly, professional and extremely helpful. Even with our fast change of location, council delays and variations, nothing was too difficult and any minor issues rectified immediately. Our dream house is exactly that and we couldn't be happier.
1 comment
Hugo B.Hotondo Homes
Hi Liam,
Thanks for taking the time to review Hotondo Homes. We are so happy to hear about your fantastic experience with the Wallan team. Keegan, Kalen and entire team work hard to ensure every clie... Read more
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A&TAC
- 2 reviews
- 35 likes
- VIC, Torquay
- Verified customer
Great home, nice staff
We've been in our home almost 2 months now and loving it. The finish on the house is first class and the only maintenance request we've put in so far was fixed beyond our expectations in quick time.
As for the different stages of the build.. The initial design process is super slow. We'd built within the previous 5 years, so knew what we liked and didn't like in a house, so we felt we were organized. It took way longer to proceed through the stages than we ever anticipated. We thought long and hard of pulling the pin at one stage.
The plans ...Read more
of our house itself weren't overly different from their display home in Torquay. We added a balcony, extended the garage, added a 4th bedroom and a study. They can go full custom, but once we saw their display home, we didn't really need to change much. The kitchen is the highlight, it's huge with space everywhere. In fact there's space everywhere throughout the house, and well thought out in this aspect. The interior and colour selection with Margie was easy. She's super knowledgeable around design and very helpful in what would and wouldn't work. There was very little follow up from our selections morning with her (in a good way), and she seemed to nail all our choices - a good sign that she understands and listened to our needs. The build itself.. Well it took forever to get moving. Our subdivision had titled and had neighbours moving in before we'd ever started. We understand they have specific tradesmen they use, which is great for quality control, however they have a lot of jobs on the go, so maybe that pool of tradies could expand a little to keep things moving. In saying that, the real shining light of the whole process with Hotondo was our site supervisor, Mick. We didn't have him for the initial part of the build, but once he was transferred onto our job we felt at ease with everything. He come in and fixed things that the previous site supervisor had overlooked or done incorrectly, and they were things we would never had seen. He always seemed busy but always had the time to show us through when we wanted. If he didn't feel something was a good fit for our house either as a material or aesthetically, he'd call, explain why he didn't think it'd work and ask whether we wanted it changed. The answer was usually yes as we trusted his experience. So if you're reading this, maybe ask to get Mick as your supervisor. Overall, the slow process is our only annoyance.. And now that we're in, we'll quickly forget that as the house is beautiful with a quality finish. The design is open and feels like there's so much natural light with plenty of space that is used well. Our block isn't overly large and was the reason we went with a double story to maximise space, which we feel our Hotondo house does perfectly with plenty of backyard still for the kids to enjoy.1 comment
Hugo B.Hotondo Homes
Hi A&T,
Thanks for taking the time to review Hotondo Homes. We are pleased to hear overall you were happy with your experience and appreciate your honesty on where there was room for improvement. We ... Read more
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- NSW, Newcastle
- Verified customer
Great Quality Home
We were after a home that would stand out from the street and that's what we received. Hotondo were able to build our vision and accommodate our specific needs and modifications to their planned home, creating a modified and original build for our first home.
We understand that no build is perfect and when you have fussy clients like us, it creates a further challenge! A great amount of time, effort and organisation goes into building a home while keeping the customer happy. Hotondo demonstrated that they were able to manage our build, oversee...Read more
any concerns and fix any faults leaving our home built to a high standard. We are proud of the home we designed and we are proud of Hotondo Newcastle for executing a great build. Hotondo Newcastle should be congratulated that the home they built for us has been accepted into the HIA Housing Awards. Hotondo Newcastle, we thank you for building our first home.1 comment
Hugo B.Hotondo Homes
Hi TBoyd,
Thanks for taking the time to review Hotondo Homes. We are so happy to hear about your exceptional experience with the Newcastle team. It is always a pleasure to hear our clients really fel... Read more
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Questions & Answers
Doug F.asked
Venus Bay to build 2 bedroom , open plan, kitchen with walk in pantry, family ,dining. Do you have any plans for smaller homes like this ?
1 answer
Hugo B.Hotondo Homes
Hi Doug,
Thanks for reaching out to us. We definitely build in Venus Bay. We don't have any standard two bedroom floor plans however all our designs are completely flexible and can be modified to suit. It will be best to speak directly to the local team about what they can do for you. You can contact them by visiting www.hotondo.com.au.
Thanks,
Rose
Jimmy T.asked
Regard to the NB Contracting Pty Ltd, should Hotondo respond to the loss for clients, Hotondo has to do something, not only asking people to consult government departments.
I am one of the Hotondo customers and I lost 22k in this matter.
1 answer
Hugo B.Hotondo Homes
Hi Jimmy,
We're sorry to hear about your frustration and the matter. Can you please get in contact with our Customer Care team by emailing customercare@hotondo.com.au to discuss this further?
Kind regards,
Hotondo Homes
butterflykissasked
We are struggling to decide on a plan! Has anyone built the new Alden 292 they would be happy to share their opinion/photos?
1 answer
Hugo B.Hotondo Homes
Hi Butterflykiss,
The Alden 292 is a very new design so we don't have any that have gone to construction just yet. There are a number of Alden 312s that have been built that we can try to get some photos of for you if you like. Our home designs are also flexible which means if there's something you'd like to change in any of our floor plans we can do that. The builders can guide you through this to ensure the changes don't disrupt the structural integrity of the home. If that is something that interests you please send through an email address via private message or contact us through any of our social media platforms.
Thanks,
Rose
Details
Hotondo Homes prides itself on being a family-owned business established in 1979. It sources 70 independently owned and operated local home builders across Australia, including Victoria, Queensland, NSW, ACT, South Australia and Tasmania.
Hotondo Homes offers a variety of home building services. For example, you can design a new home after taking inspiration from one of Hotondo Homes’ display homes (or even buy a display home), invest in a house and land package, or hire Hotondo to help with a knockdown and rebuild.
Points of praise for Hotondo Homes:
- Exceptional customer support was a recurring point of praise from reviewers. Home builders greatly appreciated that they were kept in the loop during all stages of the home building process, thanks to clear and effective communication.
- The technical knowledge and extensive experience of home builders was top notch. The particulars of the building work – such as structural integrity and quality of materials used - was also commended by reviewers.
- The overall cost of a home building project was often cited as affordable by reviewers.
- First homeowners were particularly impressed and relieved at how smooth they found the overall home building process.
With its host of happy homeowners, it's no surprise that Hotondo Homes is the 2021 Award Winner for Best National Home Builder. Top scores were awarded for the company’s caring customer service, the structural integrity of houses, and timeliness when completing projects.
Top-performing offices with the highest overall ratings were Toowoomba and Mackay in Queensland, as well as the Bathurst and Orange offices in New South Wales.
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Hugo B.Hotondo Homes
Hi Chaye,
ir service and quality and will be thrilled to hear your feedback. We're sure you will love living in your new Hotondo Home for many years to come! Kind regards, Hotondo HomesThanks for taking the time to review Hotondo Homes Caboolture. We're so happy to hear you had such a wonderful experience with Adam and the team. The team absolutely pride themselves on the... Read more