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M KuchinCentral West, NSW
- 2 reviews
- 1 like
- NSW, Bathurst & Orange
- Verified customer
Continued excellence
This was my second build with Hotondo Homes Bathurst and just like the first, the build went smoothly and efficiently. As this was an investment the teams knowledge and advice was especially helpful. The quality of the home is exceptional, as is their level of service. I will not think of building with anyone else in the future.
1 comment
Chris BSydney, NSW
- 2 reviews
- 2 likes
- NSW, Hornsby
- Verified customer
Hotondo Hornsby = Legends!!
The process of buying land & building our forever home has been a very difficult & stressful process, not once Hotondo Hornsby came on board! We originally signed with another builder however pulled out as they were not on the same page with us, Hotondo were! The difference between who we originally decided to go with & Hotondo was light & day!
1 comment
Hugo B.Hotondo Homes
Hi Chris,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear that despite a very rocky introduction to the building journey the Hornsby team were able to turn this around for ...
LynSouthwest, VIC
- VIC, Ocean Grove
- Verified customer
Very good experience
This was the second time in 3 years we built with Hotondo - the first being an interim house "off the plan" whilst we designed and built our forever home (custom build). Management of the process was excellent and very attentive. A couple of minor things but resolved well and any feedback along the way was well received and responded to appropriately.
We have noticed though that the quality of the windows between the two homes is not quite as good - the forever home windows are from a different supplier and we don't think the quality is quite ...
Read moreas good as what we had in the first home. There have been a few minor quality issues with painting and carpentry but most defects were rectified before handover and based on our previous experience, expect all will be rectified as part of the 90day warranty - the service and responsiveness from all of the Hotondo team is excellent. Also the trades they used were very good. We did put a lift in and whilst there were definitely some issues with the lift company, would encourage Hotondo to get across working with these providers better to make it more seamless and not put the customer in the middle, given more and more people may include this option as time goes on. There are still some finishing touches required but have confidence they will also be attended to... Overall would highly recommend Hotondo.1 comment
Hugo B.Hotondo Homes
Hi Lyn,
Thanks for taking the time to review Hotondo Homes. We love hearing from our returning clients! They can be so rare in our industry so it's always a pleasure to be part of another builder exp...
Find out how Hotondo Homes compares to other Home Builders
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- QLD, Browns Plains
- Verified customer
We love our new home!
Mark and Gianna have been absolutely wonderful to work with - from the planning stage to completion, we couldn’t have asked for a better experience! This is our second time building a home and we were very impressed with with the attention to detail, thought and care put into making sure everything is done to excellence and of high quality. Mark answered all our questions, accommodated all our requests and we were able to personalise our home to look exactly the way we desired it to be! We were always well informed about the progress of the build and loved receiving the progress pictures along the way. We couldn’t be happier and would highly recommend Mark and Gianna! Thank you for building our lovely home!
1 comment
Hugo B.Hotondo Homes
Hi Daniel,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear about your great experience with Mark, Gianna and their team. The Uzzell's take great pride in their work and ser...
LeonieIllawarra, NSW
- NSW, Nowra
- Verified customer
Client Focused Builder!
Adam and his amazing team made the planning stages of our new home a joy. They understood what we were looking for and brought fantastic ideas into the planning meeting. And also allowed us to make the changes we wanted to make to our home. Every encounter we had with a member of the team was professional and all issues we had were professionally dealt with by the friendly team.
Communication with all team members from the display home, Jodie, to the site supervisor Kel and everyone in the team was exemplary.
Rachel who helped us with our col...
1 comment
Hugo B.Hotondo Homes
Hi Leonie,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear you had such a great experience with Adam and the South Coast team. We're glad to hear all your encounters with t...
- NSW, Nowra
- Verified customer
Quality build
Great quality build, very happy with our duplexes.
Adam and his staff had great communication throughout our build and were very professional from start to finish. We had excellent supervisors and our duplexes were completed on time. Easy to deal with and we are so happy we chose to go with hotondo.
1 comment
Hugo B.Hotondo Homes
Hi Steve,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear about your wonderful experience with Adam and the team. Adam and the team pride themselves on their professionalis...
BrianSouth East Queensland, QLD
- QLD, Jimboomba
- Verified customer
Excellent build, First home Builder friendly, No Hidden costs!
As a first home owner/builder its very daunting in itself. But also doing it interstate was a super stressful experience. But the team at Hotondo Homes Jimboomba was there every step of the way.
I had a lot of setbacks from the bank and some serious land debarcles but both Geoff's at Hotondo were there to help me through it and help guide me down the right path. The house we built is the perfect size for my current family and enough room to expand it.
The best thing about Hotondo Jimboomba was that they were always honest and straight to the ...
1 comment
Hugo B.Hotondo Homes
Hi Brian,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear you had such an amazing experience with the Jimboomba team. Building a home in itself can be so overwhelming, more...
Alex
- 2 reviews
- 1 like
- QLD, Jimboomba
- Verified customer
Started so well and ended up so awful
Started off so well. Initial experience was 8/10. But when it came to the 11th hour and to finalise pricing, [Name Removed] literally ruined the experience and we backed out of any future dealings. It was like experiencing the dual personalities of Jekyll and Hyde. Couldn't run the other way quick enough! Wasted 2 months of our life. When we complained in writing, all [Name Removed] could do was point the finger at us and blame us. He couldn't bring himself to acknowledge that we were the customer and ended up treating us as if we were a ...
Read morenuisance. Post leaving Hotondo, and going to the market we learnt a great deal about our past process with Hotondo. At least 2 point blank irrefutable lies were made, and compared to other builders insights, preparation and knowledge; where we originally thought [Name Removed] was great, we now learn that he was below average and lacking in preparation and understanding our needs. Just a pure comparison of Hotondo to other builders. So disappointed to have to be writing this, but if our experience helps just one family chose an alternate builder that really listens to them and truly understands their position vs pretending to care and have a focus on taking their money only --> then we've achieved a positive outcome. Please please. Before you sign a stage one contract with Hotondo, talk to at least 3 builders in depth and ask heaps and heaps of questions. Then make up your own mind.2 comments
Hugo B.Hotondo Homes
Hi Alex,
We're sorry to hear you were unsatisfied with your experience and take this kind of feedback incredibly seriously. We have followed up with the Jimboomba team and while they can understand y...
Apologies as I'm not sure who to address the reply to. (I just assume its not the Jimboomba franchise)
....Though if customer service and customer satisfaction was a true priority for you, you would ...
Read morehave picked up the phone and had a one on conversation with us, vs a written reply. I work in the space of customer satisfaction and literally the 1st thing I would do in a situation like this is call the customer to understand their side of the story. But hay, that's just me. Seems my like a statement to cool down a complaint rather than a genuine concern and desire to prevent such things happening in the future.Ivan ICentral Queensland, QLD
- 2 reviews
- 1 like
- QLD, Mackay
- Verified customer
Great Plan...Easy Living and Entertaining!
We absolutely love our home. The plan of the house is well thought out, which allows for extremely easy living and entertaining. It has been over 2 years since handover with no real issues and I have to say Anthony, Lynelle and their team at Hotondo are just as professional and approachable now as they were during the whole planning/building process. If the need arises to contact Anthony…its just like talking to a friend.
I cannot recommend Hotondo Mackay highly enough. If you are looking for a quality build home, you will not be disappointed!
1 comment
Hugo B.Hotondo Homes
Hi Ivan,
Thanks for taking the time to review Hotondo Homes. We are so happy to hear you had such an exceptional experience with Anthony, Lynelle and the Mackay team. Anthony works hard to ensure his...
Find out how Hotondo Homes compares to other Home Builders
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- VIC, Clyde
- Verified customer
Pre Build Experience Nothing Short of Amazing!
Florence Law at Hontondo Homes Clyde/Cranbourne made the process of buying a home easy ! She even helped me when I was shopping other homes. I went with Hotondo in the end mainly because of the service I received from Flo! She really does want what’s best for her clients. The professionalism of this builder is top notch. You will be in great hands with Hotondo Homes. I’m looking forward to getting construction under way!
1 comment
Hugo B.Hotondo Homes
Hi Sabia,
Thanks for taking the time to review Hotondo Homes. We're so glad to hear you're having such a wonderful time with Flo and the team at Hotondo Homes Clyde. We're sure you will continue to s...
- NSW, Toukley
- Verified customer
Pre-build experience with an awesome team!
After a lot of research and considering all the options for our property, we met with Lyndsey and straight away felt comfortable and confident- making a huge decision seem like such a relaxed and enjoyable experience.
We found a Hotondo design we love and working through the floor plan, colours and contract with the team at Toukley has been a blast. Loved picking details for the entire house, made it feel unique to us!
Everyone has always been approachable and easy to reach if we had any questions, and have coordinated and communicated each ...
1 comment
Hugo B.Hotondo Homes
Hi Nadine,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear you're already having such a wonderful experience with Lyndsey, Jon and the entire Central Coast team! We're sure...
- QLD, Gympie
- Verified customer
Twilight Years in Our New Hotondo Home
I would not hesitate in recommending Hotondo Homes, Gympie to Anyone. Their Workmanship and Service is excellent. All Staff Members at the Office are Friendly and Efficient in addressing any concerns or requests.
The End Result:- A Stress Free and Enjoyable experience with the Beautiful, Well Constructed home we wished for.
Thank you to all at Hotondo.
Malcolm and Valerie Dearden
1 comment
Hugo B.Hotondo Homes
Hi Malcolm and Valerie,
Thanks for taking the time to review Hotondo Homes. We're so happy you had such a wonderful experience with Chris, Michelle and the entire Gympie team. It's always fantastic t...
MeganMurrumbidgee Region, NSW
- NSW, Leeton
- Verified customer
Building Made EAsy
This is our second house we have built with Hotondo Leeton and they are a very professional team. From the first consultation with the Sales Manager Robert right through to the end sign off nothing was a problem and we were kept informed every step of the way. The contractors used were professional and met with us throughout the build. Thanks to Matt and his team and have no hesitation in highly recommending Hotondo Leeton
1 comment
Hugo B.Hotondo Homes
Hi Megan,
Thanks for taking the time to review Hotondo Homes. We LOVE hearing from our return customers - it can be so rare in the building industry! We're so glad to hear Matt, Robert and the team p...
SallyIllawarra, NSW
- NSW, Mittagong
- Verified customer
Building on a difficult block made easy with Hotondo Mittagong team!
Once we decided we wanted Hotondo Mittagong to build our house design we had all the help and advice needed to make this a great experience!
Our suggestions and input were welcome, we felt included throughout the build.
Our finished home is everything we had hoped for and more.
We are very satisfied clients!
1 comment
Hugo B.Hotondo Homes
Hi Sally,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear about your fantastic experience with the Hotondo Southern Highlands team. Shaun, Brent and the team know how speci...
Tammy C.Darling Downs, QLD
- QLD, Toowoomba
- Verified customer
Exceptional Builders
Choosing to build our dream home with the team at Hotondo Homes Toowoomba was one of the best decisions we ever made.
From the very first meeting with Shay we felt like we were in safe hands. Nothing was ever too difficult, from helping us find a broker, choosing the right piece of land and then designing a home that really reflected our lifestyle.
We learnt so much from Shay, Steve and their amazing team during the build and were always kept in the loop every step of the way with detailed progress reports.
When the day finally arrived for ...
Read morehandover, which was way ahead of schedule, we were completely blown away with the exceptional workmanship and quality it was so much more than we ever expected. Every day in our home since has been like a dream come true. We chose a builder who operates with integrity, honesty and pride themselves on customers service before, during and after the build is complete.1 comment
Hugo B.Hotondo Homes
Hi Tammy,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear about your amazing experience with Steve, Shay and the Toowoomba team. Building a home, especially your first, can...
Find out how Hotondo Homes compares to other Home Builders
Know better, choose better.
- NSW, Nowra
- Verified customer
All Aspects Covered
As an investor I looked at the challenges today of looking towards retirement. Bricks and mortar have always been a safe bet so when I decided to look around at building an investment property I searched through some of my building choices.
To walk through the door into the Hotondo experience has been rewarding in itself,the staff at Hotondo South Coast are a credit to their business owners Adam and Sarah and also to the construction industry itself ,we've all heard the negative stories well not here. The moment you are greeted at reception by ...
1 comment
Hugo B.Hotondo Homes
Hi Ken,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear you've had such a sensational experience with Adam and the South Coast team so far! The team are known for their phe...
Trev and SharleenSouth East Queensland, QLD
- QLD, Caboolture
- Verified customer
Pleasurable experience
We are very pleased that we had followed the Cheney family path.
Each section of our home has been completed with such professionalism and state of the art workmanship from each and everyone of you who has been involved throughout the build, all of you have worked hard, THANKYOU :)
Words cannot express how happy and grateful we are, to have chosen Hotondo, (Adam, Jess & Aaron) to be the builders of our beautiful home, always happy to answer any questions, keeping on top of everything, nothing was ever left out, a team that we are happy to call our friends.
1 comment
Hugo B.Hotondo Homes
Hi Trev and Sharleen,
Thanks for taking the time to review Hotondo Homes. We're so glad to hear you had such a fantastic experience with Adam, Jess, Aaron and the entire Caboolture team. They complet...
Robert Evans
- 4 reviews
- 2 likes
- NSW, Mittagong
- Verified customer
Outstanding building experience with Hotondo Mittagong
We built our second house with Hotondo and I can't say enough good about the experience. Project Management was first class and we are very happy with the build quality. Most importantly, we believe we got exceptional value for money for what we budgeted and built.
Hotondo Mittagong were very easy to work with and consulted us every step of the way. Considering how stressful building a house can be, we had virtually no disagreements and finished the build on good terms. Since we moved into our house, Shaun and his team have fixed any minor is...
Read moresues without complaint. Our original architect advised us to not use a 'Project Home Builder' to build our house but based on the final product, this architect now recommends using Hotondo to his clients on custom builds If you are interested you can see photos of our house via this link - https://www.airbnb.com.au/rooms/43528592?source_impression_id=p3_1604447397_ffN2xx5uPuwrqwFm All in all we would highly recommend Hotondo Mittagong to anyone looking for a custom build or project home.1 comment
Hugo B.Hotondo Homes
Hi Robert,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear you had such an exceptional experience with the Southern Highlands team. We're glad to hear even your architect w...
Aaron CorishIllawarra, NSW
- NSW, Nowra
- Verified customer
Pre Build Testimonial
first meeting, plans, tender and pricing, Adam Sturt & Alex Horne were very helpful in explaining every finer detail, making sure our plans were exactly what we wanted and fitted into our budget nicely, Their Professionalism held at very high standard. Joining the Hotondo Homes family has also been exceptionally warm and welcoming, as first home builders we were told the next stage of colours were going to be the hardest yet our experience with Rachel Batchelor Hotondo Homes Colour Consultant was nothing short of the most easiest and comfortab...
Read morele experience. Rachel saw our vision and guided us in the right direction with one meeting, explaining prices and retrieving quotes to make sure we were nothing but satisfied, Grace Anderson and Kayla Wilkes at the front desk have been excellent in making sure we are up to speed and informed with any progress from council in regards to our DA and having all the correct reports completed to acceptance level to have the application pushed to completion in a timely manner. Looking forward to signing our contract and moving onto the next stage.1 comment
Hugo B.Hotondo Homes
Hi Aaron,
Thanks for taking the time to review Hotondo Homes. We're so glad to hear you've had such a great experience with the entire South Coast team so far. Building your first home can be such an...
vogue14uIllawarra, NSW
- NSW, Nowra
- Verified customer
Planning and building made easy!
Adam and the team at Hotondo Homes made the process of planning our investment property very professional with no stress or complications.
From the first meeting, Adam's understanding of our needs was clear in his design. Adam and the team provided us with sound advice with our plans, through to the efficiency of the tender and the affordability of our project.
The team at Hotondo Homes are truly client focused from the plans being drawn to the contract being signed all processes are made with ease and excellent communication. The team has the...
1 comment
Hugo B.Hotondo Homes
Hi Vogue14u,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear you already feel so comfortable with Adam and the South Coast team. You are absolutely right, Adam and the team...
Questions & Answers
Andreaasked
My home is 10 yrs old....I have bad mould in the ensuite. Whole thing has to be ripped out.
No waterproof membrane when it was pulled apart. Am I covered for this damage I wonder.
I have photos to prove it. Dangerous to our health as well
Andrea Bourke
1 answer
Hugo B.Hotondo Homes
Hi Andrea,
I'm sorry to hear this has happened. Can you please contact our customer care team by emailing customercare@hotondo.com.au with further information regarding the issue as well as who the local builder you worked with was?
Kind regards,
Rose
Wendyasked
Hi, just wondering how much per square for a house to be built on my land in Lilydale thank you
1 answer
Hugo B.Hotondo Homes
Hi Wendy,
As we're a national building business our pricing varies depending on where you're looking to build. You would need to contact the Lilydale team directly to find out more. You can find them by visiting https://hotondo.com.au/home-builders/lilydale/.
Thanks,
Rose
Doug F.asked
Venus Bay to build 2 bedroom , open plan, kitchen with walk in pantry, family ,dining. Do you have any plans for smaller homes like this ?
1 answer
Hugo B.Hotondo Homes
Hi Doug,
Thanks for reaching out to us. We definitely build in Venus Bay. We don't have any standard two bedroom floor plans however all our designs are completely flexible and can be modified to suit. It will be best to speak directly to the local team about what they can do for you. You can contact them by visiting www.hotondo.com.au.
Thanks,
Rose
Details
Hotondo Homes prides itself on being a family-owned business established in 1979. It sources 70 independently owned and operated local home builders across Australia, including Victoria, Queensland, NSW, ACT, South Australia and Tasmania.
Hotondo Homes offers a variety of home building services. For example, you can design a new home after taking inspiration from one of Hotondo Homes’ display homes (or even buy a display home), invest in a house and land package, or hire Hotondo to help with a knockdown and rebuild.
Points of praise for Hotondo Homes:
- Exceptional customer support was a recurring point of praise from reviewers. Home builders greatly appreciated that they were kept in the loop during all stages of the home building process, thanks to clear and effective communication.
- The technical knowledge and extensive experience of home builders was top notch. The particulars of the building work – such as structural integrity and quality of materials used - was also commended by reviewers.
- The overall cost of a home building project was often cited as affordable by reviewers.
- First homeowners were particularly impressed and relieved at how smooth they found the overall home building process.
With its host of happy homeowners, it's no surprise that Hotondo Homes is the 2021 Award Winner for Best National Home Builder. Top scores were awarded for the company’s caring customer service, the structural integrity of houses, and timeliness when completing projects.
Top-performing offices with the highest overall ratings were Toowoomba and Mackay in Queensland, as well as the Bathurst and Orange offices in New South Wales.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hugo B.Hotondo Homes
Hi M Kuchin,
Read mores such a big help in your journey and we're sure your tenants will love the home as much as you! Thanks for choosing to work with our team again and for your fantastic feedback. Kind regards, Hotondo HomesThanks for taking the time to review Hotondo Homes. We're so glad to hear the Bathurst team delivered yet another stellar customer experience! They'll be so happy to know their advice wa...