- Verified customer
The best decision I've ever made.
The best decision I've ever made was to use House and Land Design to build our house at Pimpama. They did everything perfectly. They were clear and honest about every step of the process. The build quality is amazing and I always felt I knew exactly what was going on. The build was ahead of schedule despite happening in the middle of covid19 lockdown. We ended up with a better quality house than expected, at a better price, in a shorter time frame. Definitely recommend in a heartbeat.
- Verified customer
Simplicity at it's finest!!
I helped my parents with the build and financial part of their house in late 2015 and must I say, the build was much easier, smoother and less stressful than the financial part (bank). Glen and Doug were truly amazing! Any hiccups - they sorted it. Tackled the issue head on and no beating around the bush. Communication was outstanding, completion of the house was finished 2 weeks before the finished date - what more could you ask for? The workmanship was excellent - a few minor things needed fixing but Doug followed that up in a timely manner. ...I felt sorry for Glen that he had to put up with me - usually it's the other way around!! Would highly recommend these builders, they are trustworthy, have impeccable communication and great workmanship!! Would definitely build with them 10x over then any other builder.
- Verified customer
‘Too good to be true’? That was my first thought when reading the reviews for this builder. At that time, we already had other builders (from Product Review website) in mind and were waiting for their quotations. But I did not feel comfortable with any of them, so I looked again at this website and found these amazing glowing reviews for this local Gold Coast building company, which I had never heard before. Out of curiosity, I sent out a casual inquiry regarding house foundation, which I predicted it would not get any reply, so I did not think...much of it. How wrong I was! The reply came the next day. Then I shot another question. Another reply arrived the following day. It was like that for few times, my curiosity was getting bigger.... I had to meet this tenacious person! It turned out, this person is the builder himself. Since when we could meet the builder himself in person at the first time meeting? Usually, we were met by the salesperson when visiting display homes. From our first meeting, we were hooked. We felt like meeting old friend..., comfortable, our conversation flowed freely & effortlessly, but still very informative. We were elated that we finally found what we were looking for. Afterwards, we decided to build with him and canceled other building quotations. The building process went smoothly, like production line, and finished earlier than estimated time. Actually, from the first time to the last, we hardly experienced any problem. Some small ‘hiccups’ were quickly dealt with by the builder & his solid team. They are not that sort kind of people who try to skirt responsibility when problems arise. We are happy with the house they built. And we recommend this builder highly to everyone who wants to build their dream homes without the hassles. Well... the ‘too good to be true’ phrase, does not apply to this builder. He & his team are phenomenal building company.
- Verified customer
Best builder, a 5-star!
My wife discovered HALD through product review search more than 4 years ago, when we started to look for a land to build. Their reviews were smaller number in comparison with the other developers, BUT, the star ratings were all 5-star! This drew our attention straight away.
We then started to get in touch with Doug. From the first time we spoke Doug is patience, unbiased, fair, helpful and knowledgeable as he provided advice to us regarding the land we picked. We consulted various lands finding with him and he would tell us the pros and cons w...ith the land. We were very happy as we were building as well as learning as well, so we could make an informed decision. We were obviously sceptical about this extra service, but to our surprise, there was no hidden agenda. Doug goes above and beyond to help. This service is very rare to be found these days. Normal builders would not care so much about us, normally they would just “give me your land information and I will build it for you, you don’t have to know about the pros and cons. You’ll know it when you sign your contract.” 3 years ago, when we finally first found our land, things didn't go as plan as we encounter finance issue caused by the bank. We were quite disappointed as lots of time has been invested into the planning. Doug actually consoled us. Fast forward after couple of years, we discovered another piece of land. We consulted with Doug and again, he helped us by offering his advice, helped us in designing our first home, supported us on the uncertainties as well as being understanding about our concern as first timer in building and designing our house. He was again patience and offered his practical view; this made some reassurance by choosing him. It took us quite some time to finalise the design with changes back-and-forth, but Doug was always just one phone call away. He was not pushy at all. Before we even started to build Doug helped us also with site preparation, geo reporting, temporary power etc. As the building started, we were then introduced to Glen (Doug's partner owner of HALD) our site supervisor. Like Doug, Glen was knowledgeable, patience, committed, honest, responsible, available, understanding and supportive builder ever. Both of them readily answer our phone call and/or return our phone call promptly. During the construction, as we found some changes that we needed, Glen was there to offer practical way to fix, with minimal additional cost and minimal impact to the timeline. Glen was always kind enough to honour and accommodate any change but assuring us that he still follows best practice and safe guidelines.He ensures that the team workmanships were following a well tested conventional ways (which was also commented by our building inspector). On top of everything, Glen used to keep us up to date with all the progress, challenges, solutions. Along the building process, we realised that not just Doug and Glen who are accommodating, kind, honest, responsible, patience and committed. We were introduced to some of the team who built the house; from the shop assistance for selecting tiles, timber floor to electrician and to the people who installed ducted air-con. Those people had displayed the same trait behaviour, they treated us like how they would like to be treated themselves; We have not found a “sales-pushy-behaviour” at all. These people seemed to love what they are doing, some of them have been working together with HALD for at least 25 years. On top of that, we had discovered that HALD is using the same companies that bigger builders are using, such as Beaumont Tiles for tiles, Hettich for the kitchen cabinet and Austral Bricks, which its inclusions were very reasonable. Overall, the team went above and beyond and treated us like a family. These people understood that building a house require some personal touch and some understanding of the process. There are lots of people that involved to build a single house. The house was built within our reasonable budget and the workmanship quality was comparable with some of our friends who went with big builders. I believe this trait has made HALD a 5-star builder and we are happily recommending the team to all our friends. We are very happy customer and satisfied with the high quality built. We would do it again with HALD if we ever have the opportunity.
- Verified customer
The best builder by far out there
For the first time ever, we had to build our own home and build it out of no choice. More than 10 years we were looking for houses on sale in our favourite part of the area and finally, after long wait an auction came up. Long story short, due to the circumstances and the nature of the auction we could not inspect the property prior to the auction. It looked a like it needs some work, but manageable. Let’s call it the worst house on the best street. The auction didn’t go as expected (do they ever) and we ended up paying a bit more than we plann...ed which was OK as it would only dig into the renovation funds. The building and pest inspection confirmed the worst possible outcome. To make house liveable we would need to spend as much money as build a brand new one Well, this is how we ended up building it. As many people that unsure who to build with and researching they way thru we were impressed with reviews for one of not many (possibly the only one) company here that score 5 stars from any person they build house for. Instantly we started looking for the reasons. We didn’t have to look long. HALD is one of not many companies that publish their designs and other choices right up front. That was a huge bonus for us because we had to tie our build as close as possible to our budget. All HALD’s designs had their estimated pricing and options listed upfront. Easy peasy, well, not so fast. Our land’s unique positioning dictated that we should not build a double story house as we would automatically make at least 3 set of neighbours as our biggest enemies even before meeting them. Also, to capitalise on views we had to arrange bedrooms and entertainment parts of the house in certain way. That’s when we decided to call and for the first time we have spoken to Doug. It deeply surprised us how unbiased, fair, helpful and knowledgeable Doug is. It felt at all times like Doug is not running business but volunteers his time to help you achieving your dreams and aspirations. To our huge surprise Doug re-assured us that if we stick with design principles we can remove/add windows, walls, doors, floor space and even room here and there free of charge. Doug re-assured us that we won’t be charged for changes, only for materials cost difference. That was enormous help and relief as we could prioritise what we “need”, want and desire and how it fits to what was left of our budget. However, for us experience building the house was not what we pictured at all. Most of the effort, time and pricing changes occur in most unpredictable situations. Amazingly, never mind the challenge or question Doug was always a call away. He would promptly answer his phone and make you feel that you are the only person he is building house for. Before we even started to build Doug helped us also with site preparation, geo reporting, temporary power etc. To our surprise his help had nothing to do with him trying to trap us into anything. Decision shaping and making was always our choice. By the time everything was set, approved and prepared for the build we literally had enough of the whole process. Despite all good things and Doug’s help we were exhausted even before we started the actual construction. Building our dream home wasn’t a dream anymore. We wanted all of it to be over as soon as possible. On top of that, only 4 months left in our temporary, conditional rental lease and we had to move to our place at the end of that. To make things even better we had a newborn baby on our hands. This is when we met Glen. Glen is partner owner of the company and primarily used to take care of construction. I’m not sure how to describe Glen in any other way, but I never met such committed, honest, responsible, available, understanding and supportive builder ever. From the moment we started construction he knew every single aspect of what is going on, not going on and should go on even if circumstances change (oh boy, and they did). Let me put it this way, the construction did not go smooth, but with military precision Glen was always there to fix, accommodate and re-assure like our building site is the only one he has on his plate. Surely, during the construction we found imperfections with our planning. Glen was kind enough to honour and accommodate any change that would not change main design features or conflict with regulations. On top of everything Glen used to keep us up to date with all the progress, challenges, solutions and best practices even though it had nothing to do with his contractual obligations or building scope. The cherry on top of the cake was that Glen understood and did everything in his power to make sure that build isn’t only finished on time, but also a week early so we can make it half liveable before we move in. Glens support didn’t finish there. Any maintenance question or challenge was promptly addressed during first year of new house maintenance warranty. He truly went above and beyond his duty to help us. As result of our journey to scope, design, alter, prep and build our new house with HALD was an amazing, positive experience. I can’t recommend high enough to build with them or at least give them a shot if you didn’t plan to do so to see difference between your chosen builder and them. I’d give HALD 6-star review if I could for going extra mile all the way until they ensured that we are satisfied with our project. Well done Doug, Glen and amazing HALD team. Big thank you!
- Verified customer
HALD is the best builder that I have encountered. We will only build with them from now on.
Doug was wonderful and patient with all my enquiries. He suggested a lots of practical solutions to accommodate for my request. Mind you, I literally demolished the original plan and drew the interior from scratch and Doug was absolutely accommodating. He had make the pre construction stage really smooth and easy.
Glen was amazing during construction. Handling and coordinating all the tradies was one of the toughest job whilst ensuring built quality and he managed well. While there is no perfect construction, the rectification was managed prom...ptly and professionally. Believe me, I have had multiple minor issues post handover, but the warranty claim was fantastic. Most of their tradies were one of the best in trade. We want great Australian companies to continue to grow, hence I will continue to support them if I ever have another building opportunity again. The house was handed over to us 14 months ago, and this family is still very happy with the build and the builder, HALD. Keep up the good work!
- Verified customer
HALD are indeed a 5-star building company
Like many others, I chose HALD to build my house due to the 5-star reviews that I had read on the internet, and I was not disappointed. From the get-go, the team at HALD went above and beyond to ensure that I got the house I wanted and that the planning and construction process ran smoothly. I have been in my house for twelve months now and I couldn't be happier.
From the outset, the team at HALD, led by Doug in the office, showed their extreme competence and professionalism as they led me through the process of working out exactly what I want...ed, and more to the point, what would work on my specific block of land. Doug very patiently helped me through the painstaking process of picking out all of the details and they were able to adapt the house plans to fit my very specific needs (the footprint of the house was basically the same as in the plans, but the inside rooms were switched around giving me a self-contained granny flat downstairs and the main house upstairs). Doug also gave me so much useful advice and his help was invaluable in this planning phase. HALD is also transparent about the costs, and the quote I received was exactly what I paid except for a couple of very minor additions which I made throughout the building process (these were optional extras including a couple of lights and a privacy screen on my back deck). The whole planning phase was efficiently dealt with over a period of a few months, and then Doug handed over to Glen who oversaw the construction of my house. Once again, the competence and knowledge of Glen and his team of trades people was apparent. Throughout the build I was regularly informed about the progress of the build, and Glen was readily available to answer any questions I had. It was quite exciting seeing all the planning come together, and I was impressed by the quality of the workmanship. The trades people that I encountered were all extremely passionate about their work and took time and care to ensure that they maintained high standards. The build remained on schedule the whole time, and the house was even ready a couple of weeks early which meant I could move in just before Christmas. As with any construction, there were a few hiccups along the way, but these were dealt with so efficiently and competently by HALD that I can hardly even remember what they were. I thoroughly recommend HALD to anyone wanting to build a house. Not only will you get a high-quality, well-built house in which to live, but you will also have a company that are very pleasant to deal with and make the process relatively painless and seemingly smooth. I really feel that Doug and Glen go above and beyond to make sure that the end product is one that is going to be suitable for their clients. It seems like they are more interested in providing a quality service and building outstanding homes than they are concerned about making money. Thank you so much HALD for building my house and making the process so painless. If I ever build another house, I will definitely be using HALD!
- Verified customer
Professional, honest - best house on the street!
We are writing this review as choosing a builder to build your home is taking a huge leap of faith. We relied on these reviews to help make our decision, so it's only fair we pass on our experience. To give some insight - our project was a knock down rebuild and the existing block is on a slope. This caused some troubles / problems for builders who don't have the skills & experience to build on sloping blocks and just want to build houses on flat blocks. Not the case for HALD.
We built our "forever home" with HALD. My first interaction was wit...h Doug who from the very outset left a very good impression, but as we had drafted our own house plans we decided to go with another builder. It was a decision that cost us about 8 months in our build process and some more $$$ as their sales team promised the world and delivered nothing. After 4 months they stopped returning calls so we called a family home build crisis meeting and decided to call Doug again. The rest is history. Doug identified our plans weren't too dissimilar to the Flinders series (332 plus 2 rear decks) and once we established that we could alter internal plans we worked with HALD to design a home that delivered everything we wanted/needed. In fact the Flinders plans were better than our bespoke drafted plans as the internal staircase is now in the middle of the house and not up one end and the external facade - we went with the beach - is impressive. Doug was upfront, knowledgeable and professional. From re-engaging in late Feb, construction started in early August - only 5 months! This included starting the design process all the way through to colour selection to council approval etc. This also involved working through the issues that the sewer, existing retaining walls and the buried fill found in the back yard all threw up at us. Everything was upfront, transparent - nothing hidden. (The build itself was delivered within the specified contract time (plus the 3 weeks over Christmas)). Awesome. The building process (for people like us not in the building game) is very daunting, so you need builders you can trust. You can trust Doug and Glen. During the build Glen was always contactable, professional and easy to communicate with. There will always be speed bumps and unforeseeable hiccups on any project but it's the way these are handled and dealt with that is the big difference. Really appreciated the insights from Jeff the electrician as well - its a small thing but one of my favorite items is the sensor light in the walk-in pantry - which was Jeff's suggestion! We love our new house. We really love our new house. We can now see why customers give great HALD reviews. Doug and Glen they know their stuff and treat their customers with respect. From our own experiences (and other stories we have heard) this seems to be reasonably rare thing in the house building game. We are sorry we didn't engage with Doug from the get-go, but each build takes you on your own journey. We are just very glad we did decide on HALD and would highly recommend HALD for any new project home build.
- Verified customer
Amazing home, professional service and build
We have been living in our House and Land Design built home for just over 6 months now and we could not be happier. As first home owners looking to build our dream home we ecstatic with our home and look forward to living in it for a very long time.
As this property was going to be the house we would call home for potentially the rest of our lives we needed to make sure we found the design and builder that could provide us with our dream home. We were in no rush and spent many days going to display homes and researching for what was suitable fo...
- Verified customer
Thank you so much
We would like to take this opportunity to thank House and Land Design for all their effort and support in building our beautiful home, we could not be happier with our new home and the experience working with HALD.
When we started looking to build our dream home, we visited many display villages to decide on what type of home we wanted and who we would choose to build with. We had heard many stories of building in the past so we knew this was the most important step in our journey. After many different visits, we decided to start reviewing eac...h of the builders individually for customer feedback. This is where we found House and Land Design. They had outstanding reviews. From there we had an amazing experience throughout our project and would like to thank Glen and Doug for all the assistance and effort to help design and build our perfect home. The service we received was above and beyond all expectation. We would also like to thank all of the team who worked on our project. They have all done an exceptional job and should be very proud of their work. We would recommend anyone who is looking to build to at least have a talk with HALD. We have already recommended them countless times and will continue to do so in the future. We would hope anyone who wants to build a new home will have the same seamless journey that we were blessed with. Thanks so much guys.
- Verified customer
Dream come true!!
When you sleep you dream…when you wake up you work hard to make your dreams come true…
House and Land Design played a very crucial part in making our dream come true!!
Upon looking at the great reviews and a 5 start rating, we have contacted House and Land. Being first home buyers we were totally naïve. While we were still looking for a piece of land, we started contacting builders for quotations. Most of the builders we approached provided us with a range of plans and respective prices but House and Land went the extra mile providing some...highly valuable advise about the additional costs that would be involved (sloping land, soil class, noise considerations etc.) which were priceless. There were times when Doug went the extra mile providing advice after hours. All free of cost and at no obligation to engage them as the builders. Thanks to House and Land we did not end up buying some parcels that we were really keen on which would have incurred a lot of additional costs which would have gone beyond our budget. After going through several quotations from various builders (including the highly popular ones), we found that we were getting the best value for our money with House and Land and so have signed up a contract with them. We had tons of queries and questions before and during the construction and both Doug and Glen were extremely patient. Attitude is everything!!! We just fell for it. The construction went absolutely smoothly with no hiccups at all and the house was handed over well ahead of schedule! There was never an issue with communication and Glen the project leader was always available for a quick conversation. They have a great team. No matter which Tradie you speak to all you hear is “oh Doug?...I have known him for 15yrs.” another “known Doug for 35 years” they are like a family…everybody so professional and positive and easy to work with!! Each and every tradie was an expert in his trade. I heard many stories from friends who built with other builders and not one without a mess up or additional costs. All I hear is building a house is so stressful. Not for us! We are so glad we choose to build with HALD. They have the most practical and affordable designs. It has been 8 months since we moved into our new home and are absolutely enjoy it. Thanks to the team at HALD!
Questions & Answers
Could you please help me out with the following questions:
1) How many years your construction warranty and your fixture warranty?
2) what is usually timeframe to build single story house?
3) how much is normally estimate difference between single and double story 4bed ?
Does HALD complete major renovations to existing homes?
I don't think that they do renovations even major ones. That is because they avoid complications and just do what they do best, and they do it well.
We spent quite some time looking at the renovate or rebuild option. To renovate our place was going to cost about $350k to knock down and rebuild was about $300k and we didn't need to compromise on design. We got the layout we wanted, 2.7m ceilings, all new plumbing and electrical.
We are happy that we choose to knock down and rebuild, but you do take a big breath when the excavator starts demolishing your existing house.
Regards,...David & Cheryl
Hald H.House and Land Design
Good morning Kristin,
Thank you for contacting House and Land. In regards to your question, our building company concentrates mainly on new homes as David and Cheryl has suggested. We unfortunately don't do any type of renovations at this stage.
All the best with your renovations, sorry we couldn't be of more help.
Hello, does HALD build in Clyde North Melbourne?
Hald H.House and Land Design
Unfortunately we don't reach down that far for our construction sorry. As we're a Gold Coast based company we tend to go only as far down as the South Gold Coast area. Thank you for considering us for your house construction and sorry we couldn't further accommodate for the area you're looking at.
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