Don't shop online
Recently spent over $1500 at this store. Ordered two of the same items. One was perfect, one was missing parts. Tried to contact HSW via email and using the chat function on the website. Met with "we need to check with the supplier" - actually you don't. HSW sent me an item that is missing parts. The box had clearly been opened and resealed - which is annoying, but I could live with that if everything was in working order. I don't want a refund, I just want to be able to use the item I ordered. Despite repeated requests to be sent the parts for...the item (in a practical sense, they could open a new item, take out the parts I need, send them to me, and 'write off' the item they opened) - they refused. So now I am waiting on what the "supplier" says...for a $149 item. Ridiculous. I should have checked these reviews before purchasing from HSW. In any case, I won't be purchasing from them again!
Poor product quality and expensive
Quality of products are substandard. I recently purchase a shower mirror and a caddy. Had to throw them out after few weeks. The mirror edges started wearing off and the caddy's chrome bit started to rust. This is the last time I am buying anything from HSW.
Extreme rudeness in 'customer service' at HSW Richmond
I preface this by saying that I am not young and I have never made a complaint about a shop before, however, the 'service' that I received yesterday at Howards Storage World in Richmond, Victoria was so appallingly rude that I am moved to share my story. I have been a customer of HSW for many years, with good service up until now, but after yesterday they have one less customer!
I returned an item that did not operate properly, an expanding dish rack that would not expand. The man who served me seemed very wound up and said I could not do a ret...
Expensive plus terrible service means I won't be back
Used to love HSW but more recently there have been a couple of events that have so disappointed I am compelled to review them.
Over the last year bought a couple of sets of their cedar trouser hangers. The clip is now being made in plastic (previous versions of this I had were all metal). They break! It is the first part to give on these, not cheap, hangers. Went back to the store, to be told they had NEVER had this happen before - don't believe it, maybe the customer just couldn't be bothered going back. To their credit, they replaced it -...
Gotta love there unusual gadgets
Great store. One stop shop for all your household storage needs. If you need to sort out your house, garage or caravan. Or is you need to get that unusual Christmas present for that difficult family member. This is the place to go. Staff go the extra mile and are always friendly and go out of there way to provide excellent customer service. Which is rare to get these days.
Deceptive and dismissive
Bought at item at HSW Richmond which I decided to return the next day at the Nunawading store as I changed my mind. I was told by the staff member that this wasn’t possible as they are a franchise store. After some discussion they said I could exchange it for another product so I then had to buy something I didn’t really want as I wasn’t able to get back to the Richmond store. The sales docket and the HSW website both say that items can be returned within a 30 day period in their original packaging. Nothing is stated saying that you can only r...eturn at certain stores. I rang the customer service department the next day to discuss this issue and was told by the customer service person, Anne, that franchises, quote ‘March to the beat of their own drum’. When I said this was not satisfactory and that I would never shop at HSW again her response was ‘if that’s how you feel fine’ and promptly said goodbye and hung up. I am not in the habit of bagging out companies but this is just plain deceptive and dismissive.
Dont buy online
Brought coffee mugs for Xmas gifts online. Paid over $30 each, 1 was damaged. Took into store(40 minutes away) for exchange or just to exchange the lid to be told sorry we have nothing to do with the online store.
You need to send back to the online store
This was a Xmas gift and would not be returned in time.
Never again and do not recommend
wine rack return
bought a wine rack only to realise it will be built with our new kitchen Went to Bundall store where I purchased it from and advised I had lost the receipt. That is where it all went down hill as the sales person tuned out after that and didn't want to know about it. I am sure they could track the purchase which was 3 weeks ago. so lost 154.00 but lost a customer for ever. Not even worth one star but that is minimum
Shelving & Great selection
After studying the website, I went in store for a set of shelves - black frame, wood look shelves. Couldn’t be happier with them. The staff helped me measure & compare prices so I made the right choice. Although they’re quite tall, I assembled on my own no problem. Bought plastic bucket/ bins to fit, varying sizes. My local store had sold out, tracked down a few more over the phone in different locations. All the staff were helpful and willing to hold what I needed via a phone call until I arrived. Found everything I needed and more. Great selection of useful household essential bits n pieces. Sorry to see so many bad reviews. So great to have online & an actual shop to check the quality
Appalling customer service
Purchased a product that did not function as it was meant to. Packaging was damaged I agree and hence not refundable. The customer service was rude and they did not apologise or say anything to retain my business and were only concerned that they couldn't resell the product
Very exorbitant prices. Staff not so keen to serve.
Similar item, brand and design compared to other stores, Howard Storage prices are over the moon. Bought a similar item from another stores in the same shopping complex, the price is half of what Howard Storage charge.
Staff are not very keen to help out.
Completely out of touch organisation
Ordered $7000 worth of wardrobe fit out including installation. Was informed I have to pay in full before job is scheduled. I said I was happy to pay 50% deposit and balance once installed. Their response it's company policy. I stated no one expects full payment for something that has neither been supplied or installed. No deal.... I'm sure your competitors love your policy, one is $7k better off due to your stupidity. Even worse is we are repeat customers...
I purchased a shower caddy at the end of November and it didn’t fit behind the shower head . Wasn’t able to return it until January 17 th and was told I could not have a refund or a credit note . I had to spend it in store straight away . The product was in original packaging with receipt .The women was not helpful at all ...she has lost me as a customer . Very disappointed as I like to support small chains , but what the point if customer service isn’t there !
If you want good customer service then don't bother going to Howards, their service is appalling towards consumers. I want to purchase an item that had a clearance ticket on it and when I went to purchase the item was told that the ticket on the product should not have been there and that the store could not sell me the item - they did not offer a solution and I have now contacted consumer affairs. Extremely disappointed and would not recommend to anyone.
Service isn't equal to product range
I love the range in Howards and its usually the place I find *that* particular item that no one else has. However the customer service is non existent, they seem more interested in stock, paperwork and generally doing business with themselves. And don't place an order - I'm still waiting after weeks and no one seems to know exactly when it will arrive or why there is a delay.
Salesperson sold me extra fittings for an expensive bathroom shelf saying they would be needed on a tiled wall. Once I got around to fitting the shelf, the instruction leaflet clearly said these fittings were only needed on porous walls. I returned them but no sign of any apology for the poor advice - I should have just gone to Bunnings. Also no refund/credit as it was outside of their return policy date.
Should have checked Kmart first
I purchased a shelf unit from Howards Storage World for $249. A few days later saw one in K Mart looks exactly the same for $84.Unfortunately i got rid of the packaging so they were not interested.Howards said that theirs was better quality.I doubt it.Will not shop there again.
Replacement bin lid.
I brought a 40 litre Brabenta bin several years ago and the plastic part of the lid had broken. Visited store to order a new one and was prepared to pay for a replacement lid but the young man I spoke to on several occasions at the Cheltenham store was extremely helpful and polite and asked me to bring in bin lid so the Rep could review when he visited store very 2 weeks. Although it took a few weeks I have a new bid lid with no charge. All throughout the process I was called and updated. Very happy with the service I received from the Cheltenham store.
Violated consumer laws
Tried to return an unfit for purpose product was told I was out of luck by the manager at the mile end store in Adelaide so now will need to go through ACCC to fit them
2 different pricing on same product
Bought a Chrome 90 cm towel rail at Rhodes for $64.95 and picked up a 2018 catalogue which shows price for the same item as $54.95 which I did not notice until I got home. called the shop and was told no refunds as the higher price is apparently displayed online and is correct. Thought you always got the lower price if there were 2 prices shown??
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