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Howards Storage World

Howards Storage World

1.8 from 64 reviews · View Statistics

Reviews

1.8

64 reviews
5
(8)
4
(1)
3
(3)
2
(11)
1
(41)
  • Product Quality
    2.9 (7)
  • Return Claim MadeYes (2) · No (5)
  • Customer Service
    2.0 (8)
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Nice2Know

Nice2KnowAU

  • 46 reviews
  • 28 likes

Expensive plus terrible service means I won't be back

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Linda

LindaSydney, NSW

Gotta love there unusual gadgets

published

Great store. One stop shop for all your household storage needs. If you need to sort out your house, garage or caravan. Or is you need to get that unusual Christmas present for that difficult family member. This is the place to go. Staff go the extra mile and are always friendly and go out of there way to provide excellent customer service. Which is rare to get these days.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Rhonda T.

Rhonda T.Greater Melbourne (Metropolitan), VIC

Deceptive and dismissive

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationNunawading
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Jules

JulesIllawarra, NSW

Dont buy online

published

Brought coffee mugs for Xmas gifts online. Paid over $30 each, 1 was damaged. Took into store(40 minutes away) for exchange or just to exchange the lid to be told sorry we have nothing to do with the online store.
You need to send back to the online store
This was a Xmas gift and would not be returned in time.
Never again and do not recommend

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationMiranda
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wine rack return

published

bought a wine rack only to realise it will be built with our new kitchen Went to Bundall store where I purchased it from and advised I had lost the receipt. That is where it all went down hill as the sales person tuned out after that and didn't want to know about it. I am sure they could track the purchase which was 3 weeks ago. so lost 154.00 but lost a customer for ever. Not even worth one star but that is minimum

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBundall qld
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Mrs Kensington

Mrs KensingtonGreater Melbourne (Metropolitan), VIC

Shelving & Great selection

published

After studying the website, I went in store for a set of shelves - black frame, wood look shelves. Couldn’t be happier with them. The staff helped me measure & compare prices so I made the right choice. Although they’re quite tall, I assembled on my own no problem. Bought plastic bucket/ bins to fit, varying sizes. My local store had sold out, tracked down a few more over the phone in different locations. All the staff were helpful and willing to hold what I needed via a phone call until I arrived. Found everything I needed and more. Great selection of useful household essential bits n pieces. Sorry to see so many bad reviews. So great to have online & an actual shop to check the quality

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNunawading & Richmond
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Karen

Karen

  • 4 reviews
  • 1 like

Appalling customer service

published

Purchased a product that did not function as it was meant to. Packaging was damaged I agree and hence not refundable. The customer service was rude and they did not apologise or say anything to retain my business and were only concerned that they couldn't resell the product

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHowards Storage Miranda Westfield
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D.Wu

D.WuSydney, NSW

  • 8 reviews

Very exorbitant prices. Staff not so keen to serve.

published

Similar item, brand and design compared to other stores, Howard Storage prices are over the moon. Bought a similar item from another stores in the same shopping complex, the price is half of what Howard Storage charge.
Staff are not very keen to help out.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBig W Miranda NSW Aus.
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Louie

LouieGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 11 likes

Completely out of touch organisation

published

Ordered $7000 worth of wardrobe fit out including installation. Was informed I have to pay in full before job is scheduled. I said I was happy to pay 50% deposit and balance once installed. Their response it's company policy. I stated no one expects full payment for something that has neither been supplied or installed. No deal.... I'm sure your competitors love your policy, one is $7k better off due to your stupidity. Even worse is we are repeat customers...

Incentivised ReviewNo
Store LocationSouthland
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Bad experience

published

I purchased a shower caddy at the end of November and it didn’t fit behind the shower head . Wasn’t able to return it until January 17 th and was told I could not have a refund or a credit note . I had to spend it in store straight away . The product was in original packaging with receipt .The women was not helpful at all ...she has lost me as a customer . Very disappointed as I like to support small chains , but what the point if customer service isn’t there !

Fudge

FudgeMelbourne

Customer Service

published

If you want good customer service then don't bother going to Howards, their service is appalling towards consumers. I want to purchase an item that had a clearance ticket on it and when I went to purchase the item was told that the ticket on the product should not have been there and that the store could not sell me the item - they did not offer a solution and I have now contacted consumer affairs. Extremely disappointed and would not recommend to anyone.

Service isn't equal to product range

published

I love the range in Howards and its usually the place I find *that* particular item that no one else has. However the customer service is non existent, they seem more interested in stock, paperwork and generally doing business with themselves. And don't place an order - I'm still waiting after weeks and no one seems to know exactly when it will arrive or why there is a delay.

Coolum

Coolum

  • 2 reviews
  • Verified customer

Poor advice

published

Salesperson sold me extra fittings for an expensive bathroom shelf saying they would be needed on a tiled wall. Once I got around to fitting the shelf, the instruction leaflet clearly said these fittings were only needed on porous walls. I returned them but no sign of any apology for the poor advice - I should have just gone to Bunnings. Also no refund/credit as it was outside of their return policy date.

Should have checked Kmart first

published

I purchased a shelf unit from Howards Storage World for $249. A few days later saw one in K Mart looks exactly the same for $84.Unfortunately i got rid of the packaging so they were not interested.Howards said that theirs was better quality.I doubt it.Will not shop there again.

Lynne Salter

Lynne SalterMelbourne

  • 2 reviews

Replacement bin lid.

published

I brought a 40 litre Brabenta bin several years ago and the plastic part of the lid had broken. Visited store to order a new one and was prepared to pay for a replacement lid but the young man I spoke to on several occasions at the Cheltenham store was extremely helpful and polite and asked me to bring in bin lid so the Rep could review when he visited store very 2 weeks. Although it took a few weeks I have a new bid lid with no charge. All throughout the process I was called and updated. Very happy with the service I received from the Cheltenham store.

Home Decor Shops

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Clay

ClayMetropolitan Adelaide, SA

  • 10 reviews
  • 3 likes

Violated consumer laws

published

Tried to return an unfit for purpose product was told I was out of luck by the manager at the mile end store in Adelaide so now will need to go through ACCC to fit them

2 different pricing on same product

published

Bought a Chrome 90 cm towel rail at Rhodes for $64.95 and picked up a 2018 catalogue which shows price for the same item as $54.95 which I did not notice until I got home. called the shop and was told no refunds as the higher price is apparently displayed online and is correct. Thought you always got the lower price if there were 2 prices shown??

Marie N.

Marie N.Sydney

  • 12 reviews
  • 2 likes

Customer service is hit and miss

published

Staff at the Rhodes store are ok. Different story in Macquarie Centre. I was served by a rude and patronising saleswoman who didn’t smile and kept talking to another customer while she was doing my transaction. Yep lady, you just made sure I never shop there again and tell any and all what atrocious customer service this shop has.

ange

angeMelbourne

Disgraceful service

published
Tracy

Tracy

  • 2 reviews

Don't buy EVOVAC

published

Bought 2 EvoVac suction bathroom storage shelves,rang to return them the same day.Absolute rubbish, DO NOT stick to anything.Time wasted trying to install this piece of rubbish then had to muck around to arrange to send it back to get a refund.Finally, It wouldn't accept my login to post a review, took me more mucking around VERY UNPROFESSIONAL.

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