Reviewer Photos & Videos
Government level INCOMPETENCE
In attempting to call re the transfer of NSW Discover vouchers to evouchers autobot said at 450pm Friday I had called outta hours.
Emailed them on Contact us and got no answer beyond call them before they close at 6PM?
Attempted to call Broadway cinema, to be redirected by autobot to leave message - message box full - back to dialtone - bot advised "message cannot be left, goodbye" WTH!
THEIR LOSS - off to Dendy with the free popcorn ❤️
Terrible customer service
Will never recommend this business to anyone. Terrible customer service. Does not care about it's customers and only cares about making money. Do not waste your money on this greedy business.
Uniform for employees
My daughter has been working park time for Hoyts cinema for over 3 months but she didn’t receive any uniform. I bought for her 2 pairs because she said she will work 2 days a week. But later they asked her to work 3 days a week. We got a problem. I am working too. My daughter in year 12 now. I couldn’t washing every day. I hope the manager should consider about this matter
YOU CANNOT BOOK ONLINE
Terrible website and no better than village. We tried every way to pay online and it just cant be done on their website. its crazy. try to call and book it rings out.
Hoyts Warringah Mall
Aweful customer service from the teenage attendants at Hoyts warringah mall this evening. Belligerent, unreasonable and provocative conduct. I won’t be returning and hope they review their approach to patrons
A place to avoid!
Hoyts Bankstown has it all. In my opinion a dishonest manager who lacks customer service skills and did nothing to resolve customers concerns.
It's Friday night, I thought it would be nice to go with a friend and see Scream. What I didn't expect is half a cinema of non paying customers who decided they would yell, scream and talk as loud as possible, walk in and out through the entire movie, worse still was at the start the manager walked in, stood at the front of the seats where these guys were , talked to a few, flicked her hai...
Be careful what you touch.
I have been a frequent visitor to the cinema at Booragoon over the years but on Wednesday I went to my seat while the lights were still on; OMG it was filthy, so filthy I would have left if I wasn't with a friend who'd driven a long way to be there.
There was carpet hanging off one of the steps causing a potential trip hazard, and the arms of the seats were so thick with grime they were sticky. I kept my arms off the the whole time.
The whole place needs renovating, it's a petrie dish of germs. There is no way they can perform a Covid clean in that environment - disgusting!
Trying to contact to change an email address.
The worst website every the help on
This website is very limited and will not allow me to even send a help request I have put the incorrect email address for the e voucher to be emailed and just want to either cancel or rectify the email address. Tried calling also for help no one would pick up. Worst customer service will never have anything to do with Hoyt again once I have been able to resolve me issue.
Discgusted Hoyts are discriminating against people for medical reasons
Despite what the media and govt may tell you Hoyts, discriminating against someone for race, religion and YES FOR MEDICAL REASONS is highly illegal. Disgusted a company as large as yours doesn't have the guts to stand up for basic human rights. My medical status is none of your business. See in you court while I spend my money elsewhere.
Hoyts online customer service is terrible.
I purchased movie tickets for my family at the cost of $120 dollars before Christmas. Unfortunately, one of my children became sick with covid, we all had to isolate & I tried to get a refund for my tickets. The confirmation email which is how you get a refund, did not arrive in my emails until 2 hours before the movie was to start, I was at work & could not go about trying to obtain my refund. I had been however, trying constantly the night before to notify Hoyts I wanted a refund but had not received a confirmation email, to no avail. The ent...ire Hoyts online service is terrible. It goes around in circles with no outcome. We are avid movie goers but this whole situation has left me re-thinking using Hoyts in the future. Extremely disappointing service!
online booking is crap..
Didn't let us book the back row seats and only shows the front line seats available when in reality the whole cinema was almost empty.
That made us watch the movie inconveniently while watching all the empty seats behind us.
would you accept this treatment from Hoyts?
Hoyts will not offer a valid extension to vouchers expired during covid lockdowns & restrictions. Poor customer service especially since Village Cinemas offering extensions. Will not be buying Hoyts vouchers again
Cold and slow...
The popcorn is cold, even when I waited for a fresh batch, and the line for paying for snacks are so slow I missed the first 10mins of movie though I arrived 15mins early.
Terrible food, overpriced cold and made us sick
Eat before or after, don’t bother with their menu, cold food, something wasn’t right.. made us both sick! Comfy seat, ok service, but do not order food.. maccas is safer
Where did half my popcorn go?
Didn't realise I came to watch "honey I shrunk the popcorn". Popcorn was one of the main reasons to come to the cinemas, the "large" was tiny! Might as well keep the kids home and watch Netflix...
Questions & Answers
Does it really cost $10 over the counter for the silver rewards card and then $13 per year on top of that?
Why ask the public when you could easily contact the company
Oh Bert.... you are so helpful....i asked this question several months ago....what kept you? It might not have occurred to you that I did contact the company, which turned out to be as unhelpful as you appear to be!
Sorry, I apologise for not being aware you asked earlier. You are right, if only it occurred to you to mention it...
I had no problem getting the answer on my first contact with them.
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