Can’t complaints compare to big 4 banks
The whole refinance process/application is very clear and customer relation manager assigned is very professional. Very up to date and responsive. All completed by online, no need to go to branch at all.
Pros with HSBC:
-. Good customer relation manager assigned to complete whole process.
-. Competitive interest rates.
-. Banking apps easy to use (have all features I need it)
-. Refinance process from assigned case manager till completed only 3 weeks.
Cons with HSBC:
-. No pay id yet but have OSKO (receiving payment only)...
Worst bank waste of time
I did apply to refinance my loan. They made me cancel credit cards and it took for ever to declined the loan because the unit is too small. Absolutely waste of time
Worst Customer services for home loans refinancing
Customer experience was worst, misleading i feel like i have been cheated.
Relationship Manager confirmed me in first place that loan application and supporting documents look good with no issues to come for loan approval
i told him clearly that please do not run my credit check, if you see any issue with my application and documents provided to them.
They run a credit check on me and then credit officer start delaying our loan approval, with keep asking me same question why my employer is deducting more tax on my salary, start doubting me if w...
Home Loan Application
Ive been a long standing banking customer with HSBC for almost 20 years now and have always found thier customer service great so when they started advertising thier home loan packages with a competitive interest rate I applied for a refinance. I spoke with a home loan specialist at HSBC, was advised based on preliminary information provided i qualified, sent through all required documents and paperwork and never heard back from the loan specialist despite my follow up calls and emails.
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