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HSBC Home Loans

HSBC Home Loans

1.9 from 35 reviews · View Statistics
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Reviews

2.6
5 reviews
5
(2)
4
(0)
3
(0)
2
(0)
1
(3)
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Regretting refinancing

published
Incentivised Review No
Loan TypeVariable Rate
Mr.cool
Mr.coolPerth, WA
  • 4 reviews
  • 1 like

Can’t complaints compare to big 4 banks

published
Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
4/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateApril 2021
Loan used forRefinancing

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0.0
(1,234)
Ulan M
Ulan MSydney, NSW
  • Verified

Conservative bank with competitive home loan pricing

published

HSBC loan approval process is a bit protracted, they do ask for more documents than other banks and they do sometime asks somewhat silly follow-up credit verification questions. However our relationship manager was top notch, with timely communication and follow-ups. HSBC is not one of those banks that will throw credit at anything that moves (hint: royal commission), they are conservative, aka old fashioned bank in a good sense when it comes to credit checks. And I'd rather have it that way.

Transparency
5/5
Customer Service
5/5
Application Process
4/5
Timeliness
5/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateSeptember 2019
Loan used forFirst Home
MissD
MissD
  • 3 reviews
  • 1 like

Home Loan Application

published

Ive been a long standing banking customer with HSBC for almost 20 years now and have always found thier customer service great so when they started advertising thier home loan packages with a competitive interest rate I applied for a refinance. I spoke with a home loan specialist at HSBC, was advised based on preliminary information provided i qualified, sent through all required documents and paperwork and never heard back from the loan specialist despite my follow up calls and emails.

Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forRefinancing
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Amy
AmySydney
  • 3 reviews
  • 4 likes

Lose interest on refinance

published
Transparency
1/5
Customer Service
1/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forFirst Home

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