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HSBC Home Loans

HSBC Home Loans (page 2 of 2)

1.9 from 35 reviews · View Statistics
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Reviews

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Awful, Awful service

published

HSBC is the worst bank I experienced in Australia. Very hard to allow you to discharge your home loan and refinance to other bank. Always blaming customer's fault for their terrible customer service. Avoid it and never use it. Can I give zero star to this hopeless bank?

Ex HSBC
Ex HSBC
  • 2 reviews
  • 5 likes

Avoid and save the pain

published

I've been with HSBC in AUS for 14 years. Have noticed how HSBC in that time has lost ground - now a really daggy bank in all aspects - service, basic competence, technology, product features, pricing - it's all appalling and behind the others. They make little effort on a service front - and even deliberately became obstructive eg. 'lost' documents - when I tried to move my home loan! A bunch of pretenders. Avoid.

It wouldn't get much worse than this.

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0.0
(1,234)
rockmelon
rockmelonMelbourne
  • 6 reviews
  • 13 likes

Extremely rude customer service and irresponsible

published

Applied home loan at Camberwell Branch. Constantly provide customer wrong information and yet blaming customer's fault. Never pick up or return urgent calls, excuse was too busy and no time to pick up call. Slow process and keep delay customer's case till miss the settlement date and penalty incurred yet not taking any action to reimburse customer's lost.

Horrible customer service attitude. Never pick-up phone calls and never return calls. Slow process. Irresponsible. Unprofessional service.

rockmelon
rockmelon
rockmelon
rockmelon

After 15 days HSBC have received my FHOG but still haven't transfer to my account yet. My relationship manager from South Melbourne not pick-up/returning calls or messages anymore since a week ago...

rockmelon
rockmelon

Excellent customer service. Great interest rate.

published

The relations manager at burwood branch nsw is excellent, pretty much explained everything to me, above and beyond what I needed. The rate they offered 5.79 (0.45 off the life of the loan) is so good even my mortgage broker admits she can't match it. The approval process took 5 business days. Having being a customer of HSBC for some years now I am very pleased with their general attitude towards customers. I recommend them.
Customer service. Very competitive rates.
Not enough branches.

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Try to avoid if you could

published
sherri
sherriVic, 3802
  • 162 reviews
  • 71 likes

Terrible

published
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than4
than4
  • 68 reviews
  • 30 likes

OK

published

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yujin1984320
yujin1984320
  • 19 reviews
  • 3 likes

Excellent

published

just applied the power advantage home loan with them last week, got through today, really fast process, do not need much support document or paper, really easy to apply, i got a personal primier manager which is really helpful and always contactable, been with them for 7 years, and with the cheapest home loan on the market today, 5.69% for 12 months. 6.6% ongoing, you cannot beat it.
best rate on the market today. 5.69% for 12 months, you can save thousands with first year alone,your own account manager.
don't like the monthly fee, which is 20/month or 35/month depends with product you choose, but, really, it is still cheap.

Other Home Loans

 
 

0.0
(1,234)
Lilian
LilianSydney, NSW

Terrible

published

I'd probably find a home loan with good account manger and more branches next time. Of course with more competitive interest rates.
Good at the online banking. Cusotmer service is nice over the phone.
Bad home loan account management. Unable to change account manger if you don't like or move to somewhere else. You have to do the business where you open the account, not really convenience. My account manger in HSBC at Town Hall Sydney was rude. Even I complained to CS, nothing got back to me.

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T_Tiger
T_Tiger
  • 72 reviews
  • 7 likes

OK

published
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