Can’t complaints compare to big 4 banks
The whole refinance process/application is very clear and customer relation manager assigned is very professional. Very up to date and responsive. All completed by online, no need to go to branch at all.
Pros with HSBC:
-. Good customer relation manager assigned to complete whole process.
-. Competitive interest rates.
-. Banking apps easy to use (have all features I need it)
-. Refinance process from assigned case manager till completed only 3 weeks.
Cons with HSBC:
-. No pay id yet but have OSKO (receiving payment only)...
the home loan process does ask for a lot of documents but to be fair I am organized so it took me less than 30 min to pull everything together. Just the usual bank statement, bills, payslips, etc. Caroline Bi has been fantastic I forgot how lovely it is to deal with polite, professional organised people. Looking forward to having a bank to talk to again.
Conservative bank with competitive home loan pricing
HSBC loan approval process is a bit protracted, they do ask for more documents than other banks and they do sometime asks somewhat silly follow-up credit verification questions. However our relationship manager was top notch, with timely communication and follow-ups. HSBC is not one of those banks that will throw credit at anything that moves (hint: royal commission), they are conservative, aka old fashioned bank in a good sense when it comes to credit checks. And I'd rather have it that way.
Very competitive if you ignore customer service part.
As I can see most reviews are from frustrated customers. But my experience was great with this mortgage. Great discount on interest, no application fee, No annual fee and a little discharge fee. What else do you want dumb people ? Just be a bit patient with initial procedure and your savings will go a long way.
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just applied the power advantage home loan with them last week, got through today, really fast process, do not need much support document or paper, really easy to apply, i got a personal primier manager which is really helpful and always contactable, been with them for 7 years, and with the cheapest home loan on the market today, 5.69% for 12 months. 6.6% ongoing, you cannot beat it.
best rate on the market today. 5.69% for 12 months, you can save thousands with first year alone,your own account manager.
don't like the monthly fee, which is 20/month or 35/month depends with product you choose, but, really, it is still cheap.
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