DON’T WASTE YOUR TIME
Absolutely the worst company to deal with. I could of got a home loan sorted in the time frame it took to approve a credit card. Over 2 months wait to just get a update on the status of my application.
I switched to HSBC as the home loan process was so fast and smooth, Thanks to Mortgage choice (hoppers crossing) , my home loan refinance was hassle free and saved me a lot.
Very happy with their product and serivces
- Verified customer
Horrible customer service towards new customer who wants to open an account
Well I have to say forever in my life, I couldn't open a bank account, and that is with HSBC. It's not because of eligibility, it's because the rude and arrogant attitude of HSBC employees towards new customers. Here is the story. My mum was trying to open a global currency account with HSBC. We did online application and all went well except need to go to Canberra branch to verify her identity. We went there with all supporting documents and expect it is a simple and quick turn around, but HSBC Canberra branch employee completely annoyed and s...hocked us that opening a bank account could be that complicated and difficult. The lady serving us was not verifying my mum's identity but rather telling us something we already know from the web (like this fee that fee, interest rate blah blah blah) and also asked a lot of questions which are stupid. For example, why my mum wants multiple foreign currencies in the global currency account? I reminded her please verify the identity and those information we already know and my mum has the right to open up to 10 foreign currencies in that account (That's the product HSBC is offering) so please speed up the process. The lady said to us every customer wanted to open account with HSBC has to stay there and listen to her for minimum an hour. I said to her, fine but please hurry up a bit as I do have to go to work and can't stay that long. Then she refused to serve us and said if she wants to open the account, we have to make another appointment. Then she walked away and left us with her branch manager. I talked to HSBC Canberra branch manager but that lady is even more rude and asked us to leave. I was shocked HSBC employees could treat new customer like that. Such thing never happened in other banks. I have to say, HSBC, look at how empty in your Canberra branch. If that is your service standard, how could new customer come?
disgraceful customer service
Wish i had read these reviews before i joined HSBC they are all true. presently waiting for a complaint
to be addressed and its impossible to speak to someone who can help. Two weeks now and just
received an email to say sorry another ten business days. The customer service is dire. You have been warned stay clear of this bank.
They are most inconvenient and time consuming service
We refinanced our house loan with them. They are by far however the worst bank I have ever dealt with. Card wasn't activated despite talking on the phone for 20 or so minutes, when we received our new card, it didn't work and HSBC couldn't identify why. Their service in general is poor, time consuming and inconvenient. Their password system is complex and requires multiple codes to be enter to make transfers. No thank you. And would not recommend to anyone.
Changed my direct debit details for my credit card and loan, you have to fax and post to get it confirmed on there end like its 1972, then the debit still comes out of my old account, which likely I had money in. I had dates of when I called and the forms I had to fax through along with posting and they still claimed i filled in the form wrong. Doesnt matter how cheap the rate is, I will pay the premium so I don't spend 45 minutes on a phone call explaining basic things I could do online in seconds with any other bank dont make the same mistake...s. Also to add on, it took me 3 days of phone calls, I am limited on time because I own a business and the only way I could reach out is to tweet them ? and they made me call the customer service number anyway
Employees don't work and misguide customers
I am very very disappointed with services from HSBC. I have doubt if customer service employees actually work in HSBC. They simply agree over phone. But, don't complete what is requested. I am local in Australia. I recently travelled to USA. I tried to add online travel notes. But, HSBC doen’t have such like other banks. So, I had to call the customer service day before my departure to provide travel note. The consultant took all details. I assumed he did everything he needed to. But my card never worked in USA. I tried to login to online accou...nt. That got inactive too. I tried to use the Airport lounge services. That didn't work either. I had to pay from my pocket. It was a very busy trip for me. So, I didn't have time to call HSBC. This is very disappointing. My account remain inactive on my entire trip. What do HSBC employees do? I experienced the same two months ago when I went for family vacation in Bali, Indonesia. I called and provided travel note prior to travel. But the card didn’t work during travel. I called from a public place when my card wasn’t working in a busy line of theme park. I had to provide my personal identification (from public place) to HSBC consultant over phone to make the transaction go through. So, what is the point of providing travel notification if I need to call again from overseas to assure you that I am on travel. Do employees really work in HSBC? I doubt they do.
Worst Bank Ever
I chose HSBC because it promised me that I would be able to access my account and get help from any branches around the world without hassle. Of course, I specifically asked about French and Australian branches as they were the two destinations I would spend the majority of my time - they said that this would be fine.
Funnily, as soon as I arrived in Australia, my card would not work when I tried to pay for products or at ATM machines. I then went to speak to a branch who said they had no affiliation with the French HSBC. Since then, I have se...nt countless emails back to the French branch to try access my money (as I cannot access it online and have not returned to France yet). It has been over a year, and I am still unable to get my money or close the account. Not to mention, they are charging a monthly fee to keep the account open, so I have paid over 12 months of fees for the worst service I could ever imagine. Honestly worst bank I have ever been with. Either liars or clueless with how their own systems work.
Extremely poor service
I have opened a Serious Saver account with HSBC as they were offering a better rate in compare to some of the other banks, I have completed an account opening form and have answered endless number of questions on opening the account.
As suggested by staff members the account was successfully opened. I online transferred my funds from another financial institution to the new Serious Saver account.
After the account opening, I have received endless number of letters from HSBC asking for further personal information, I have provided the reques...ted information however, to my surprise every time I receive a different letter from HSBC asking for more personal information to collect. I am very disappointed and frustrated with the service they are providing and the collection of unnecessary personal information. Even though I have closed all my accounts due to unsatisfactory service, to my surprise I am still receiving letters from HSBC asking for further personal information.
Banking... at it's Worst
HSBC operators seems that they don't want to learn from their mistakes with past complaints and it seems that they don't really even care as they're the "world's local bank", for the second time i called inquiring about my partner's account and they've told me that she needs to talk to them in person, can i ask what's the point of the authorization letter that we've done for three times in the last 12 years or so? i asked the operator if there is a supervisor to talk to and she couldn't find one, that explains how great is this "world's local bank" and it's a shame that i gave them one star because they don't even deserve it
HSBC... you keep proving that you are one of the worst Banks in terms of services and policies
I have been assisted with a customer care person "Wani" to solve an issue with my money transfer.
She was very much patient and ready to listen what was my concern . sorted the issue .
She got a good manner what a customer expecting from a bank.
She will be an asset to which establishment she is working,
Terrible online banking and service, stay away!!!
I opened a saver account with HSBC last month and already very unhappy with their online banking service. The app constantly crashed or non responsive, made it so difficult to transfer money in out. When I filled in the form to increase the daily limit to a third party, they only have options to fax or post (talking about 21st century high tech!!!). Once faxed I was told it took 2-3 business days to process. 2 days later I tried live chat to confirm the form has been processed. No, 2 business days only for HSBC to acknowledge they received the ...form, from that day it actually took another 5-7 business days for them to process. I asked why they said they need to cross check the third party bank account. What an absolute joke. Stay away from them at all cost. Not worth the hassle and the horrible service.
Disappointed and frustrating
customer service was rude in dealing with my inquiry. I had a basic question about my statement and the outstanding balance being less than my statement. and she wont entertain me until i pass security questions. i passed some but other questions i cant remember some of them. but my question is very basic and to be honest she doesnt need to get into my account to answer it. she kept pushing me away and wants me to hang up the phone. im wanting to payout my loan and this is the kind of attention im getting. these customer service personnel need to trained on how to speak politely to their customers and know which inquiries warrant a security question or not. So disappointing!!!
- Verified customer
Simply said keep away. If you want a good saver interest rate use a small bank with simple clear conditions. HSBC will pass you around if you have any issue and apparently simply hope you go away seems to be their customer relations strategy. Basically they make the terms and conditions of the Serious Saver account we used so onerous and totally lacking in transparency you will 50% chance end up losing at least a month's interest. Head to their terms and conditions (won't help) When describing interest qualifying criteria they literally use words like "generally" and "may".
Very disappointed for such well build looks but poor service and efficiency
I accompanied my elderly mother to Castle Hills branch to open A serious savings account . After we were wondering in front for about 5 minutes, there was a lady staff walked towards us from outside wearing HSBC uniform. She chatted with us about our intention to do what business then asked where the source of money came from . Then I noticed a middle aged man wearing normal clothes like other customers went closer to our group and stood right next to that lady staff to listen when I tried to tell that lady staff the details of my mother’s fin...ancial situation . When I indicated my uncomfortable talking further whilst intruder man kept standing right there to listen, that lady staff just simply waved her hand saying no worries and signalled me to carry on my talks !!! How can we not worry to discuss about our financial situation in middle of open space, one stranger was ear dropped to our serious conversation This bank has no respect to clients privacy, very weird set up service!!! We were very regret walking in there in the first place. We are legitimate clients but they didn’t want our business. Why did they open their business in the first place ? Bad bad services!!!
Not allowing me to access MY money
I forgot my user ID etc & had to reset my password, after 10 mins spelling my name out to the operator, as he couldn’t speak English well. He wouldn’t help me with my account, so I told him to send me a bank cheque with my money & close the account, seen I can’t use it. He then turned around & said, “NO” we can’t do that.
FACT: You CAN’T keep my money, if I owe nothing, I hadn’t use my account for awhile & left my money in there. It’s My money NOT HSBC
HSBC- Loan experience ok but with extremely poor mobile banking and poor branch service
Been with HSBC for a couple of years now and decided to close accounts mainly because of the poor internet and mobile platform. Opening an account was easy as, but closing it.. well.. let’s just say it took quite the effort and frustration.. would not recommend using this for day to day banking, just for loans.
Bad service due to staff not able to converse properly
My husband and I went into the Parramatta branch to open an account and put $1000000. into an account as I had a very nice inheritance. I was to ring my husband to tell him where the branch was, because he couldn't walk far. My mobile phone wasn't working, so I asked the staff to phone him, which they did. Unfortunately the woman wasn't able to communicate the message properly because of poor English. He eventually found the branch. We attempted to open an account, but were blocked all the way. We were told we had to have proof how we got the ...money. I tried to explain but they wanted documentation which i didn't have, my brother had it. I had brought the bank statement where the money had been deposited , as i was instructed to do over the phone. This was not enough, so I got them to ring the solicitor who was handling the estate of my late mother. The solicitor kindly sent them an email l stating that I had got the money from my mother's will. This was not enough for them. #We were told they needed the documentation and that they only were open till 4pm , so we had only had half an hour to get it all together or we need to come back tomorrow. We told them all sorts of information, but were asked the same questions many times over. We were very dissatisfied with our treatment a and now we are taking our 1 million dollars elsewhere.
RUBBISH. Took 2 weeks to open our account. Then I received an email telling me to click the link to register for internet banking. I clicked the link and entered details. It said Internet banking is not accessible. I called customer service and they said my profile has not been set up, and this may take another 48 hours. Will be closing the account before even using it. Timewasters.
Application forms for Credit Cards is one painful process that usually results in failure due to a system that does not work.
A confusing document submission process and this bank insists on faxing document. I was given a link that did not work 3 times and later told to fax the documents. In 2019 who still uses fax?
The customer service is horrible, no feedback, if you phone all answers are scripted you will never get a straightforward answer.
I am closing my savings account. I should have checked reviews here before burning my credit score.
Questions & Answers
I have just opened an account and then I read the reviews. I am now thinking twice about transferring some money. What ia the bank going to do to address these issues?
Is HSBC the worlds global bank
is it the worlds rudest bank?
Definitely the rudest and there are so many better choices out there. From now on I am sticking with the NAB.
The rudest, most inefficient, expensive and most difficult to deal with - and coming from an ex employee. Stick with the local banks with efficient processes and appropriate resources located within Australia.
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