Huddle Car Insurance - Comprehensive
Part of Huddle Car Insurance 3.6 

Huddle Car Insurance - Comprehensive

 Verifiedhuddleinsurance.com
Huddle Car Insurance - Comprehensive
3.6

428 reviews

PositivevsNegative
64% · 276132 · 31%
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Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
3.7
Transparency
3.6
Customer Service
3.6

Reviews

428 reviews
Bec Sferco
Bec SfercoPerth, WA
  Comprehensive

No service total rip off

Worst car Insurance company I've had in over 35 years of driving. They didn't cover me for any of my situations so I had to pay full out of pocket then they increased my insurance policy by 30% when I've made absolutely no claims. Such a rip off Show details
Huddle Insurance
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Gabrielle Holm-Pounder
Gabrielle Holm-Pounder
  Verified Comprehensive

Great experience

The process has been fast, fair and fabulous. Would recommend Huddle to friends and family. Show details ·  1
Vunita
VunitaGreater Melbourne (Outer), VIC2 posts
  Fair Incentive Verified Comprehensive

Insurance Claim

The insurance claim was processed smoothly. Everything was well informed. Show details ·  1
Michael
MichaelSydney, NSW2 posts
  Comprehensive

poor customer service

It is difficult to find a telephone number and speak to a person. Their communication strategy is to drive customers to their website, where most enquiries require you to create an appointment to speak to a customer service representative. Eventually I was told I could not make changes to my policy as I was not the authorised representative on the insurance policy which I created and was paying for with my credit card. I promptly went online and cancelled the policy. Show details
Value for Money
Transparency
Customer Service
Huddle Insurance
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Colette  Whitley
Colette Whitley
  Verified Comprehensive

A very positive process

Helpful, informative and very accessible by phone or email, thank you Chris. Show details ·  1
Chiseche Dirorimwe
Chiseche Dirorimwe
  Verified Comprehensive

My Huddle Experience

Policy was easy to set up. Great customer service. My claim was resolved very promptly. Overall I am happy with Huddle Insurance and would recommend it to others. Show details ·  1
Maureen Namroud
Maureen Namroud2 posts
  Verified Comprehensive

The great experience we had

Great customer service. Based in Australia which we can understand when they explain to us. Show details ·  1
Emma McGuire
Emma McGuire
  Verified Comprehensive
Louise Hunter
Louise Hunter
  Verified Comprehensive

Good service

I recently had a windscreen replaced under the "no excess windscreen replacement".
My claim was processed quickly and efficiently and the windscreen was replaced at O'Brien glass at a location of my choice. Show details ·  1
Kevin P.
Kevin P.
  Comprehensive

Ok if you have all day to sit around on hold

Cannot log on. Just get the following

Sorry but it looks like we have a server issue

We're trying to fix the problem. Please try again later.

Error type: 500

They are useless at answering the phone, that assumes you can find the number. Gone back to Budget Direct. $300 cheaper. Show details

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Koo Fooi Ang
Koo Fooi Ang
  Verified Comprehensive

Prompt and Helpful Service

No Fault insurance handled without fuss. All done promptly and communicated c;early Show details ·  1
ATP
ATPGreater Melbourne (Metropolitan), VIC6 posts
  Comprehensive

Keep your sanity and just avoid

Had to make a claim and their website decided to make up it's own information and pre-filled that someone else was driving the car and there was no way to correct the information. You can't call them, you need to book a time for them to call you. It took 4 days for them to reply to an email with the outstanding decision that one of their team leaders had deemed that a receipt wasn't classed as proof of payment. Nothing can be done instantly with this company, everything takes days and then they decide they want something else from you so you have to start again. Car was way under insured and premium and excesses were huge. Frustrating, cumbersome processes. Just run a mile away from this terrible company. Show details
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michelle strongman
michelle strongmanSydney Surrounds, NSW2 posts
  Verified Comprehensive

Excellent

Very happy quick service fixed start away couldn’t be happier Show details ·  1
Robert M.
Robert M.4 posts
  Verified Comprehensive

Scam of a insurer

Very disappointing and confusing sign up was unclear pay as you go policy got stung extra $1000 excess due apparently went over my limit few km, so feels like a scam of an insurance company. So not enough typu pay $2000 a year then $2000 excess what is just crazy don’t chose this scam Show details
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Shaylee Speary
Shaylee Speary
  Verified Comprehensive

Easy as

Fast correspondence, friendly staff and easy to book repairs and have quotes sent over. Would recommend! Show details ·  1
Value for Money
Transparency
Customer Service

Questions & Answers

Gilleanne E.
Gilleanne E. · Car Insurance - Comprehensive

Hi, i havent received a text asking about my odometer. May you pls send me a text or a link ss to where i can supply it?

Huddle Insurance
Huddle Insurance   DM   
jocey72
jocey72 · Car Insurance - Comprehensive

Could you please advise which smash repairers are used in Sydney under Comprehensive insurance. Regards

Huddle Insurance
Huddle Insurance   DM   
Gerard S.
Gerard S. · Car Insurance - Comprehensive

Can I have a phone number that I can call from Victoria?

Huddle Insurance
Huddle Insurance   DM   

Hi Gerard, thank you for reaching out. If you are looking to speak to an agent in regards to your policy or claim, please book an appointment by going to external link  where you can select a time and date that suits you best. Thanks.

Details

Compare all Huddle Car Insurance listings
CategoryCar InsuranceCar Insurance
Other Insurance Types Offered Home and ContentsHome and Contents
Coverage TypeComprehensiveThird Party Property Damage
UnderwriterHollardHollard
Legal Liability Cover Included up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraOptional Extra
Reduced or Zero Excess Windscreen CoverZero Excess Optional ExtraZero Excess Optional Extra
Choice of RepairerNot AllowedNot Allowed
After Accident Care
Emergency Transport & AccommodationIncluded up to $500 if you are more than 200 kilometres from your home and your car cannot be drivenOptional cover up to $500 if you are more than 200 kilometres from your home and your car cannot be driven
Towing Costs IncludedIncluded
Essential / Emergency RepairsIncluded up to $500Included up to $500
Benefits
Pay As You Drive / Fixed Kilometre DiscountOptionalNot Applicable
Hire Car after Theft

Included up to $70 per day for up to 14 days

Optional up to $70 per day for up to 14 days

Lock and Key ReplacementIncluded up to $1,000Optional up to $1,000
Transit Cover Included
Trailer & Caravan CoverIncluded up to $1,000Included
Child Safety Seats and PramsIncluded up to $500Not Included
New-for-old Car Replacement

Included, declared a total loss within the first 24 months of the starting date of its original registration provided you are the first registered owner

Not Included

Personal Property CoverIncluded up to $500Optional up to $500
Accidental Loss or Damage
Malicious Damage / VandalismIncludedOptional
FireIncludedOptional
CollisionIncludedIncluded
Natural EventsIncludedNot Included
Theft or Attempted TheftIncludedOptional
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