Huddle Car Insurance

Huddle Car Insurance

 Verifiedhuddleinsurance.com
Huddle Car Insurance
3.6

447 reviews

PositivevsNegative
64% · 287140 · 31%

Reviews

447 reviews
Andrew Paton-Smith
Andrew Paton-Smith
  Verified Comprehensive

Superb Claims Handling

Cannot stress enough how great Huddle were in handling my recent windscreen claim - online claim simple, claim agreed promptly, and repairs organised efficiently and quickly. Well done Huddle team! Show details ·  1
tokyo paris
tokyo parisGreater Melbourne (Inner), VIC3 posts
  Comprehensive

Almost impossible to reach

I hit a kangaroo on the way to work. In the beginning it was very quick and easy to lodge a claim. However, after the lodge it's radio silence. The amount of stress of the claiming process is insane for someone who needs their car to work. I try to get an update about my claim, sometimes it is only 2 days a week that you can make an appointment. Even if you make an appointment, they don't always call back. They never reply my e-mails either. I can not go to work without my car and was extremely stressed from their lack of communication. They approved the claim without any question but I don't want to go through the same stress ever again. Show details
Customer Service
Huddle Insurance
Huddle Insurance   DM   
More
Isabel
IsabelSouth East Queensland, QLD3 posts
  Comprehensive

Prices are good, contact is not!

They offer very competitive prices and I do have one policy with them. However, I made a phone appointment, which is highly inconvenient given the 2-hour timeslot options, and NEVER received the call at the appointed time. I've had to make yet another 2-hour timeslot phone appointment in FOUR days (that was the first available option). I am requesting a change to my policy and will now request it be backdated to my original call time booked (I'll be due a refund) because they didn't make the call. Good prices but the ease of speaking to someone is highly irritating. Hopefully, I get the booked call on Tuesday...if not, may just switch insurance providers to one where I don't have to make an appointment to speak to someone. Show details
Value for Money
Transparency
Customer Service
Huddle Insurance
Huddle Insurance   DM   
More
Iuri Cerednic
Iuri Cerednic
  Verified Comprehensive

Fantastic customer service

From contacting Huddle on dat 1 to arranging a date and time to have the repairs required, it took only 2 days. Very impressed. Show details ·  1
Gary M.
Gary M.
  Verified Comprehensive

Thanks

After a little hiccup in communication the process went smoothly Show details ·  1
Value for Money
Transparency
Customer Service
Rhys Smith
Rhys Smith
  Verified Comprehensive
Value for Money
Transparency
Customer Service
Huddle Insurance
Huddle Insurance   DM   
More
Nicolle
NicolleSydney, NSW5 posts
  Verified Comprehensive

Excellent service

Fast, easy service. Regular instructions and follow ups. Very happy. Show details ·  1
Diane O'Neal
Diane O'NealGreater Melbourne (Inner), VIC
  Verified Comprehensive

Couldn't ask for more!

From first contact right through to vehicle pick up, no hassles, patient, courteous, understanding, informative and respectful.
100% quality work by their selected repairer too.
I recommend Huddle 10 out of 10! Show details ·  1
Nicole Cseszko
Nicole CseszkoSydney, NSW4 posts
  Verified Comprehensive

Absolutely amazing Huddle

I am so grateful for Huddle Black Insurance.
Needed windscreen replacement, within 24hrs it was done.
The customer service officer made the whole experience easy.
The most affordable insurance out there.
I highly recommend anyone needing insurance to get a quote they will be very impressed with the cost.
Big thumbs up Huddle.
Thank you Show details ·  1
Nicole
NicoleIllawarra, NSW3 posts
  Comprehensive

Unable to contact. will not be renewing

Realised we were soon to go over our "pay as you go" kms on our policy. Their site says you can increase the kms online which is not true and they make you book an appointment in 4 days time. As a result we we are now driving over our agreed kms and will in-cure extra 1K excess if we have to make a claim. Was going to renew in 3 weeks when due but that wont be happening now. I am now collecting evidence and will take legal action if were were to have to make a claim.
Stay away from this company and any underwriters. Show details
Huddle Insurance
Huddle Insurance   DM   
More

Hi Nicole, Thank you for your review. We do operate under an appointment model to avoid customers having to wait on hold. We have requested an agent contact you today to assist with your request.

Unhappy
UnhappySydney3 posts
  Comprehensive

Never again

You cannot contact them, I had an issue and you couldn't contact them unless they booked an appointment 5 days later .... DO NOT USE THEM Show details
Huddle Insurance
Huddle Insurance   DM   
More

Hi there, Thank you for your review. We do operate under an appointment model to avoid customers having to wait on hold, you can also reach out to our support and claims teams via email at help@huddle.com.au

Marty Costa
Marty CostaIllawarra, NSW11 posts
  Comprehensive
Value for Money
Transparency
Customer Service
Huddle Insurance
Huddle Insurance   DM   
More

Hi Marty, Thank you for your review. We are sorry to hear you feel this way. We have requested an agent contact you today to assist in this matter. We hope to work with you to get this resolved as soon as possible

Bob smith
Bob smithGreater Melbourne (Metropolitan), VIC3 posts
  Verified Comprehensive

Excellent service from Huddle

it was very quick and fast service. i would like to recommend everyone to join Huddle. very good customer service. overall perfect. Show details ·  1
Khosrow Lalehzari
Khosrow Lalehzari
  Verified Comprehensive

good result

quick fix was excellent on my car within one week Show details ·  1
Elise  Kirby
Elise Kirby
  Verified Comprehensive

Professional

Easy to claim, quick to respond and courteous and professional service Show details ·  1
Value for Money
Transparency
Customer Service
Hayley M.
Hayley M.Darling Downs, QLD
  Comprehensive

Dont do it

Huddle does not provide a phone number for people to call. You have to make an appointment for Huddle to call you at a future date and time, which was during my working hours.
Not good enough Show details
Value for Money
Transparency
Customer Service
Huddle Insurance
Huddle Insurance   DM   
More
Car Insurance

Find out how Huddle Car Insurance compares to other Car Insurance

Know better, choose better.

Compare all
Hung Nguyen
Hung NguyenSouth West, QLD6 posts
  Comprehensive
Huddle Insurance
Huddle Insurance   DM   
More
Jess
JessSouth East Queensland, QLD
  Comprehensive

Ridiculous

Had a not fault accident. Was super quick to get repair but I’ve been chasing them up for money for the two car seats I had to replace. Said the funds were released but 3 weeks later still haven’t got it. THEY ARE SO HARD TO GET A HOLD OF ! Don’t have a number you can ring to talk to someone. You have to make an appointment for them to call you but they don’t. And take over weeks to respond to emails and don’t answer your questions. Do not use them. Show details
Value for Money
Transparency
Customer Service
Ted
Ted31 posts
  Comprehensive
Value for Money
Transparency
Customer Service
Huddle Insurance
Huddle Insurance   DM   
More
huggzz
huggzzSouth East Queensland, QLD6 posts
  Verified Comprehensive

simple easy

claimed a cracked windscreen so easy to do online and the follow up was brilliant. from start to finish an absolute pleasure Show details ·  1
Joshua Evans
Joshua Evans
  Verified Comprehensive

Great Insurance

Affordable, great cover and when I made a claim it was hassle-free and everyone is friendly. Show details ·  1
Santhiragasan
SanthiragasanBELLA VISTA2 posts
  Verified Comprehensive

Claim

Prompt and very efficient service. Smash repairs work done to satisfaction. Show details ·  1
g.keles
g.keles
  Comprehensive

very dishonest with ther products and bad custermer service

they treat custermers very poorlly they drag every claims slow they have lots of hidden fees i wound not use this insurance ever again ...just go with the big companys as least they dont muck you around like these small insurance Show details
Huddle Insurance
Huddle Insurance   DM   
More
Sandi M.
Sandi M.North-West & West coast, TAS
  Comprehensive

Window screen replacement

I must say after a phone call to Huddle ,they wete onto it immediately n had noticed O'Brien's Auto Glass to contact me on the Friday, got booked in on the Tuesday so was very quick n professional I am very happy. Show details ·  1
Fabrizio Stifano
Fabrizio Stifano
  Verified Comprehensive

Very responsive

Huddle was very fast at processing and getting my claim approved.
Within a few weeks from that accident I got my car fixed. Show details ·  1
Vicki
VickiIllawarra, NSW2 posts
  Verified Comprehensive

Excellent service

From start to finish service was great so was my new windscreen Show details ·  1
Car Insurance

Find out how Huddle Car Insurance compares to other Car Insurance

Know better, choose better.

Compare all
Aderajew Asayhe
Aderajew Asayhe
  Fair Incentive Verified Comprehensive

This is prefect

I would say it greatly Services Huddle Car Insurance - Comprehensive very help to customers. Show details ·  1
Value for Money
Transparency
Customer Service
Ace
Ace6 posts
  Comprehensive
Huddle Insurance
Huddle Insurance   DM   
More
Scott J.
Scott J.
  Verified Comprehensive

Replacement of windscreen a breeze

Very happy with Huddle's management of my claim to replace a cracked windscreen. After initial claim was done, the repairer contacted me immediately and a date was set. When I dropped the car off, they were ready for me and it was done in less than two hours. Show details ·  1
Jiang Huang
Jiang Huang
  Verified Comprehensive

Not there when needed

- They did not call when they said they would to process a claim.
- Their "emergency" phone number had long queues and did not even get back to me when I left a number for a callback.
- I was only able to make a claim when I made a complaint.
- The actual claim process went through smoothly at least. Show details
Huddle Insurance
Huddle Insurance   DM   
More
David G.
David G.Perth, WA3 posts
  Verified Comprehensive

Great Service

My car had a cracked windscreen, and despite not knowing how it occurred, the replacement was handled without a problem. Show details ·  1
Michelle
Michelle
  Comprehensive

Lacklustre service

Do not respond to emails. Do not commit to phone call bookings. No means of making a complaint other than booking another time slot, which they do not commit to anyway. Spent hours on phone calls trying to get an answer from them Show details
Value for Money
Transparency
Customer Service
Huddle Insurance
Huddle Insurance   DM   
More

Hi Michelle, Thank you for taking the time to review us. We are sorry to hear you received a lack of communication from our team. If you wish to raise a complaint, you are able to email us at complaints@huddle.com.au.

Shaz74
Shaz74South East Queensland, QLD4 posts
  Verified Comprehensive

Very good service

First time to use the one free windscreen inclusion, correspondence reasonably quick with emails thx Show details ·  1
Nuwan A.
Nuwan A.South Australia5 posts
  Comprehensive

No response

Ive hit a kangaroo and you got to find someone to get a quote if they dont have repairers around (they have only city suburbs repairs only). They thro some name of a repairer in regional area who actually doenst exist or have a shop. Nearly 2 months - still no help - even after i myselft finding a repairer. Worst thing is they dont respond at all. Worst decision to take by using online insurer just thinking about 5 dollars saved on. Show details
Huddle Insurance
Huddle Insurance   DM   
More

Hi Nuwan, Thank you for taking the time to speak with our team today. We are sorry we let you down during your claim experience. We hope that the agent you spoke with today was able to assist with your needs.

David
DavidGreater Melbourne (Inner), VIC16 posts
  Comprehensive
Huddle Insurance
Huddle Insurance   DM   
More
Dan
Dan23 posts
  Comprehensive

Cheap policy but no contact number and useless call back service

Huddle may be slightly cheaper than other insurers but the useless callback service (which has not called back for a booked appointment...ever), completely let the company down. If I can't rely on Huddle to return a simple phone call repeatedly, then how can I rely on them for anything more complicated. I kept the policy for about three months but due to the non existent customer service I cancelled it. Do yourself a favor, pay a little more money and go with a company that actually has a customer service phone number. Show details
Value for Money
Transparency
Customer Service
Huddle Insurance
Huddle Insurance   DM   
More
Car Insurance

Find out how Huddle Car Insurance compares to other Car Insurance

Know better, choose better.

Compare all
Dekota Stevens
Dekota Stevens
  Verified Comprehensive

Easy and quick

Good value policy, easy claims process and heaps of extras to suit your needs. Show details ·  1
Value for Money
Transparency
Customer Service
Archie Chander
Archie Chander
  Verified Comprehensive

It was a living nightmare

my experience with the whole process was horrific traumatising and utterly disappointing. safe to say i’m not coming back ever .. Show details
Transparency
Customer Service
Huddle Insurance
Huddle Insurance   DM   
More
Debbie Diaz
Debbie DiazMetropolitan Adelaide, SA6 posts
  Verified Comprehensive

Quick and Easy

I had a cracked windscreen and filled out my claim online. The following business day, the windscreen company called to arrange a time for it to be replaced.
The process was quick and easy.
Thank you, Huddle Show details ·  1
Value for Money
Transparency
Customer Service
Philip Magee
Philip MageeWide Bay-Burnett, QLD5 posts
  Verified Comprehensive

Claims made easy

It is really nice to deal with a company that accepts a claim (in this case windscreen) and then gets on to rectify it without any dodging or weaving to try and get out of it Show details ·  1
Page 2 of 10

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.