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HX Phantom Hoverboard

HX Phantom Hoverboard

4.3 from 34 reviews · View Statistics

Reviews

4.3

34 reviews
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TERRIBLE - DO NOT BUY FROM THEM

published

I bought my son a Hover Board 2.0 for Xmas 2020, which he saved and paid half of. It lasted 2 months before it started to show issues. I have tried contacting the company on several occasions via email and phone and have not had one reply. My son (7) is now left with a faulty product which he cant get fixed. What a way to ruin his want to keep working hard for nice things.

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Disappointed

published

Bought this for my daughter only to get an email the next day to say there would be a four week wait?!?! I believe I was mislead as there was no where in the website that stated it was out of stock!

Purchased in February 2021 for $550.00.

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Lee

LeeLynchburg Va

Got Wrong Hoverboad

published

I ordered the 10 inch Blue Hoverboard for my daughter for Christmas. I was so excited to have something different than the standard Hoverboad. I received it and I received the 6.5 inch Blue Hoverboad. I called and couldn’t get anyone on the phone as it says to leave a message but no one will call you back. I finally chatted with someone online and they said there was nothing they could do as they are out of the 10 inch. Do not order as this was clearly a bait and switch trick. I will be reporting it to the BBB.

1 comment
HX
Athena Solutions Pty LtdHX
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erin

erinkellyville

Communication really poor.

published
1 comment
HX
Athena Solutions Pty LtdHX
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Late delivery and 10 months later still doesnt work properly

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2 comments
HX
Athena Solutions Pty LtdHX
Martin F
Martin F
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Questions & Answers

carlee

carleeasked

Phantom Hoverboard

What is the maximum recomended weight for this product please (10inch)

1 answer
HX
Athena Solutions Pty LtdHX

Hello Carlee
Alex from HoverX International Team here
Thank you for your question ;)
According to the manual, the minimum weight limit is 20kg and the maximum weight limit is 120kg.
If there is anything else I can assist you with, just let me know :)
Best
Alex

Lorraine E

Lorraine Easked

Phantom Hoverboard

Hello

I purchases a 2 hover boards a couple of Christmas's ago for my daughters they still ride them regularly and we are very happy with the product. A friend had a tumble off the board which has cracked the top plastic cover. It is a 10 inch HX Hoverboard in Blue the older style I think? Can we order parts for this and is it hard to fit? Also do you have instructions of how to turn off the overspend alerts one of the boards constantly repeats this which is very annoying for us parents lol! Also one of the broads seems much more touchy than the other and often starts shaking and trows the rider off is this normal of is there a reset adjustment that can be done to stop this?

I look forward to hearing from the team soon I am located in Brisbane.

My neighbour’s daughter now wants one for Christmas are there any special deals coming up for pre-Christmas orders this will be the 3rd one I would have purchased.

Kind Regards

Lorraine Eggers
[contact details removed]

1 answer
HX
Athena Solutions Pty LtdHX

Hello Lorraine, thank you for your message. Please contact our technical team directly using this link http://www.h-x.international/warranty/ and they will be able to personally assist you. We hope this helps :)

Tham N

Tham Nasked

Phantom Hoverboard

Have you've got 10" and how much are they?

3 answers
Nich
Nich

Yes phantom 10”
$549

Lee
Lee

No I never received the 10” only the standard 6.5 inch. They said it was nothing they could do to get me what I ordered. I feel like it was just a bait and switch tactic.

HX
Athena Solutions Pty LtdHX

Hi Tham, the 10" hoverboard is sold out as we had limited stock, and we are not sure when the new stock will be arriving, but we will note it on the website as soon as we know. However, we do have the Hoverboard Urban HX (https://hoverx.com/hx-urban), which is our best seller. We may discontinue the 10” model due to limited demands.

Any other questions Tham? My direct email is francois@froothie.com.au, the office phone number is 1300 309 900, any questions please just call or email us (or FB us, IG, Live chat… you can even mail us! We’re here to help :-) )

Francois

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HX Phantom Hoverboard

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CategoryHoverboards
Price (RRP)850
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