My first experience dealing with this company
Really dissapointed. Paid for 10inch panther then got email saying they out of stock and want to offer me something else. Yet when I checked the website it is still advertised for sale which is very misleading. Communication was poor it took several phone calls and emails of me to chase them about the refund.
Questions & Answers
What is the maximum recomended weight for this product please (10inch)
Alex from HoverX International Team here
Thank you for your question ;)
According to the manual, the minimum weight limit is 20kg and the maximum weight limit is 120kg.
If there is anything else I can assist you with, just let me know :)
I purchases a 2 hover boards a couple of Christmas's ago for my daughters they still ride them regularly and we are very happy with the product. A friend had a tumble off the board which has cracked the top plastic cover. It is a 10 inch HX Hoverboard in Blue the older style I think? Can we order parts for this and is it hard to fit? Also do you have instructions of how to turn off the overspend alerts one of the boards constantly repeats this which is very annoying for us parents lol! Also one of the broads seems much more touchy than the other and often starts shaking and trows the rider off is this normal of is there a reset adjustment that can be done to stop this?
I look forward to hearing from the team soon I am located in Brisbane.
My neighbour’s daughter now wants one for Christmas are there any special deals coming up for pre-Christmas orders this will be the 3rd one I would have purchased.
[contact details removed]
Hello Lorraine, thank you for your message. Please contact our technical team directly using this link http://www.h-x.international/warranty/ and they will be able to personally assist you. We hope this helps :)
Have you've got 10" and how much are they?
No I never received the 10” only the standard 6.5 inch. They said it was nothing they could do to get me what I ordered. I feel like it was just a bait and switch tactic.
Hi Tham, the 10" hoverboard is sold out as we had limited stock, and we are not sure when the new stock will be arriving, but we will note it on the website as soon as we know. However, we do have the Hoverboard Urban HX (https://hoverx.com/hx-urban), which is our best seller. We may discontinue the 10” model due to limited demands.
Any other questions Tham? My direct email is email@example.com, the office phone number is 1300 309 900, any questions please just call or email us (or FB us, IG, Live chat… you can even mail us! We’re here to help :-) )
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.