TERRIBLE - DO NOT BUY FROM THEM
I bought my son a Hover Board 2.0 for Xmas 2020, which he saved and paid half of. It lasted 2 months before it started to show issues. I have tried contacting the company on several occasions via email and phone and have not had one reply. My son (7) is now left with a faulty product which he cant get fixed. What a way to ruin his want to keep working hard for nice things.
Bought this for my daughter only to get an email the next day to say there would be a four week wait?!?! I believe I was mislead as there was no where in the website that stated it was out of stock!
Purchased in February 2021 for $550.00.
Got Wrong Hoverboad
I ordered the 10 inch Blue Hoverboard for my daughter for Christmas. I was so excited to have something different than the standard Hoverboad. I received it and I received the 6.5 inch Blue Hoverboad. I called and couldn’t get anyone on the phone as it says to leave a message but no one will call you back. I finally chatted with someone online and they said there was nothing they could do as they are out of the 10 inch. Do not order as this was clearly a bait and switch trick. I will be reporting it to the BBB.
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Communication really poor.
I preordered 2x hover boards so they could arrive before xmas last year (ordered in Sept). The communication was so poor that I was thinking it was all a scam. The hover boards did arrive Christmas eve and one was the wrong colour and faulty. When i tried to contact the company they ignored my emails and i could not get ahold of anyone via telephone. I had to involve fair trading and then i was finally answered and was sent a return postage page to send back the faulty hoverboard and received the new one a month later. Bit of a bummer for my ki...ds to have a faulty item on xmas morning and to able to use it, and then have to wait another 2mos for the replacement. Customer service needs to up their game and treat people with a bit of respect when they spend over a thousand dollars.
Late delivery and 10 months later still doesnt work properly
Ordered before last Christmas with guaranteed delivery in time for Xmas..... Never came and little feedback unless initiated by ourselves. Eventually arrived in mid January but try explaining that to a child!
Since receiving it the board constantly repeats "overspeed" at such an annoying volume its unbearable. Spoken with them on numerous occasions and been told this is due to it being in training mode. Have followed all instructions provided and switched to normal mode but still the same. Numerous emails now with no reply, think they've had...enough of us!! Even checked the speed with a Target hoverboard with our daughter and her friend having a race and the "overspeed" voice kicks in way before the Target board gets to full speed. Waste of time and money, you'd be better off buying the cheaper boards from Target or Kmart!
Questions & Answers
My hx hoverboard phantom 2 seems to always reset its lights to pink
What is the maximum recomended weight for this product please (10inch)
Alex from HoverX International Team here
Thank you for your question ;)
According to the manual, the minimum weight limit is 20kg and the maximum weight limit is 120kg.
If there is anything else I can assist you with, just let me know :)
I purchases a 2 hover boards a couple of Christmas's ago for my daughters they still ride them regularly and we are very happy with the product. A friend had a tumble off the board which has cracked the top plastic cover. It is a 10 inch HX Hoverboard in Blue the older style I think? Can we order parts for this and is it hard to fit? Also do you have instructions of how to turn off the overspend alerts one of the boards constantly repeats this which is very annoying for us parents lol! Also one of the broads seems much more touchy than the other and often starts shaking and trows the rider off is this normal of is there a reset adjustment that can be done to stop this?
I look forward to hearing from the team soon I am located in Brisbane.
My neighbour’s daughter now wants one for Christmas are there any special deals coming up for pre-Christmas orders this will be the 3rd one I would have purchased.
[contact details removed]
Hello Lorraine, thank you for your message. Please contact our technical team directly using this link http://www.h-x.international/warranty/ and they will be able to personally assist you. We hope this helps :)
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