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HX Phantom Hoverboard
Hoverboard, Panzer
JessieChristchurch, NZ
My first experience dealing with this company
Really dissapointed. Paid for 10inch panther then got email saying they out of stock and want to offer me something else. Yet when I checked the website it is still advertised for sale which is very misleading. Communication was poor it took several phone calls and emails of me to chase them about the refund.
1 comment
Questions & Answers
Jack.fasked
My hx hoverboard phantom 2 seems to always reset its lights to pink
carleeasked
What is the maximum recomended weight for this product please (10inch)
1 answer
Athena Solutions Pty LtdHX
Hello Carlee
Alex from HoverX International Team here
Thank you for your question ;)
According to the manual, the minimum weight limit is 20kg and the maximum weight limit is 120kg.
If there is anything else I can assist you with, just let me know :)
Best
Alex
Lorraine Easked
Hello
I purchases a 2 hover boards a couple of Christmas's ago for my daughters they still ride them regularly and we are very happy with the product. A friend had a tumble off the board which has cracked the top plastic cover. It is a 10 inch HX Hoverboard in Blue the older style I think? Can we order parts for this and is it hard to fit? Also do you have instructions of how to turn off the overspend alerts one of the boards constantly repeats this which is very annoying for us parents lol! Also one of the broads seems much more touchy than the other and often starts shaking and trows the rider off is this normal of is there a reset adjustment that can be done to stop this?
I look forward to hearing from the team soon I am located in Brisbane.
My neighbour’s daughter now wants one for Christmas are there any special deals coming up for pre-Christmas orders this will be the 3rd one I would have purchased.
Kind Regards
Lorraine Eggers
[contact details removed]
1 answer
Athena Solutions Pty LtdHX
Hello Lorraine, thank you for your message. Please contact our technical team directly using this link http://www.h-x.international/warranty/ and they will be able to personally assist you. We hope this helps :)
Details
 HX Phantom Hoverboard4.3(34) |  HX Phantom PanzerNo reviews yet | |
|---|---|---|
| Category | Hoverboards | Hoverboards |
| Price (RRP) | 850 | 1200 |
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Athena Solutions Pty LtdHX
Hello Jessie, so sorry for the incorrect information on the website, this was amended after your purchase, we’re still not sure what led to the issue. We are currently moving our website from Magento ...
Read moreto Shopify so may be the reason for the error, really sorry about that. Regarding the refund, I am personally leading the implementation of a better system to improve our logistics, refunds and speed of customer service in general.