Water leak issue. Irreparable...
Had one which was installed as part of the new house we bought in 2014. In 2016 we noticed a water leak, called support and they came down took a look and said it was irreparable. Since it was under warranty got it replaced for free. Last month noticed the same leaking issue. Called up support and sent photos as part of a claim. Surprise.. Surprise.. got the same reply Irreparable damage. This time around I was super lucky, as I was told by the support guys that it was out of warranty and that I would have to pay.
It feels like this is a known...
We had a Hydrotherm heat pump hotwater system installed approx 6 years ago. Simon had to replace parts in it once or twice a year. He got so sick of it he refunded the his cost of system so we were out of his hair. never again. Bill
Buy a Quantum
Have owned Quantum and hydrotherm. Had 10 reliable no fuss years service out of our Quantum HWS before we built and moved to a new place. The builder had put in a Hydrotherm and told us how “great” they were. Well in 2 years we have had 3 installed and another one has packed it in. They are cheap imported junk, don’t waste your money, time and sanity. You have to fight tooth and nail for a warranty claim with threats of fair trading to get any joy and hope you win the Hydrotherm lotto and jag a good unit. If you buy one I wish you good luck!
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Not good service - unreliable unit
We installed a hydrotherm hot water system 2014. Good hot water supply, noise acceptable and bills did decrease. Two years in and a sensor had to be replaced - which was fine. Fast forward to 2017, and noticed water was leaking from the system. After a couple of weeks of to-and-froing with the Hydrotherm guy on the phone, someone finally came and checked it out. The service guy fixed the fan (which had stopped working) and replaced a sensor which was broken. The "leaking" was actually heat pump condensation which, instead of following along cha...nnels to the rear of the unit & empting out the back and into a drain, decided to empty into the unit itself. It was "hoped" that the repairs performed would fix this. Two more service visits (so 3 in total) and several weeks later, the problem is still not fixed. Seem out of their depth with their own product, and the delay associated with trying to resolve this issue (now at least 6 weeks) completely unacceptable, especially as under my house continues to fill up with litres and litres of water... - if you're looking for a heat pump hot water system I would try somewhere else, it looks like I'll have to... Although it would also appear, after looking at reviews of purchases older than 3-4 years ago, a lot of heat pump systems seem to have "issues".
Questions & Answers
Just got a Dynamic X8 hot water system. Great Machine. Is it possible to set timers so it runs from 6am-8am, then later on, say 11.30pm-4pm.
That way, we have hot water in the morning ready for peak demand. But majority of heating still happens when ambient air temperatures are at their highest, later in the day.
Question 1. Is it possible to have two timer settings?
Question 2. Would this make a difference to power usage? Or are best best just leaving the settings the way they are (7am - 5pm)
Great questions there, please see the following:
Q1. Yes, you can set up to three different periods with our in-built timers.
Q2. Your power usage is really dependent on how much hot water you are using. Unless you have a high hot water demand, you should be able to get away with just one timer period, between 11:30 and 16:00. This is a good period as you said, because it’s the hottest times of the day. One thing to note is that because there is little heat loss of the stored hot water, heating the 260L of hot water should be sufficient until the next day. Obviously this won’t be the case if you’ve used up the hot water.
If you need assistance with setting the timers, please give us a call on 1300 769 904 or see the following link:
The Hydrotherm Team
Do you provide Hydrotherm hot water unit and installation in Sydney area?
I am living in Sydney , but what I heard is you only provide this heat pump unit in QLD.
Please let me know which company provides this unit in Sydney. Many thanks.
Thanks for getting in touch. We certainly do provide heat pumps in Sydney. Please can you give us a call on 1300 769 904 or email to firstname.lastname@example.org with your details so we can follow this up for you.
The Hydrotherm Team.
Just wondering if anyone can tell me exactly (or even approximately) how much power the Hydrotherm pulls?
I know it must be connected to 240V mains.
But looking to run it through a solar system.
Any help is much appreciated.
The DYNAMIC/X8 draws a max of 0.9kWh, it depends on the stage of the heating cycle. In the majority of households, we'd recommend using the factory default timers of 09:00 to 17:00.
The Hydrotherm Team
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|Category||Electric Hot Water Storage Systems||Electric Hot Water Storage Systems||Electric Hot Water Storage Systems||Electric Hot Water Storage Systems|
|Release date||Apr 2020||June 2011||Mar 2012||Sept 2014|
|Discontinuation date||Mar 2020||Aug 2014||July 2016|
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