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Hype DC Online store

Hype DC Online store

1.9 from 35 reviews

Reviews

1.9

35 reviews
5
(6)
4
(1)
3
(1)
2
(3)
1
(24)
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Kate D.

Kate D.South West, WA

Fast delivery, fast returns, great sale gems!

published

Quick delivery QLD to WA, easy checkout and great range of sale items available. Needed to exchange 1 pair due to my incorrect assessment of sizing (addidas, seem to run small on me) easy fix and fast exchange. Highly recommend!

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
See all answers
Anushka

AnushkaGreater Melbourne (Outer), VIC

  • 5 reviews

Really awesome customer service !! Very consistent too !

published

I ordered two pairs of shoes from here, neither were right for me. The first pair was the wrong size (my fault) , the second pair had a bad paint job ( Nike's fault) but HYPE DC dealt with my issues so well. They have online chat which is efficient and helpful, they gave me a full refund on both occasions , they were always quick to respond , even during covid 19. And they're shipping was always free and only took 2 days to get here. So I have had such a great experience with their online and in-store customer service despite not being able to find the perfect shoes. Thanks

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
See all answers

Do yourself a favor and don’t order online

published

Recently purchased 2 sale items online last week, only to be told today that they are no longer available.
Surprisingly, today they announced that their stores are back in operation. Hmm.. my two sale items are probably in store and back to full price.. lol!

Product Quality
Return Claim MadeNo
Product Appearance Not as advertised
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Worst customer service

published

order 3 product from HypeDC and lost in transit. all 3 product are sent separately even though it is the same order number. unfortunately all item is lost and HypeDC only giving half refund. Try to ask for the other half but rejeceted because the item is said to be delivered which is not.
Now trying my luck to call ACCC to get the other half of the refund

Product Appearance As advertised
Torijan Lyne-Lewis

Torijan Lyne-LewisSouth East Queensland, QLD

worst customer service of any retail store

published
Product Quality
Shipping
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
See all answers
Jason

JasonGreater Melbourne (Outer), VIC

  • 3 reviews

happy to take money but not service

published

Happy to take sales during covid-19 but have no support team. received used shoes and cant get help. Have sent 2 emails and waited 1.5 hours on chat only to be cut off.

D A.

D A.Greater Melbourne (Inner), VIC

No free online returns during pandemic.

published

I understand items are taking longer to get shipped out to people during this pandemic which is fine, so not dramas with the waitinting time. At least give people free returns since we can't physically go to a store to try things on. $25 to get to me and return on postage for a pair of shoes that were terrible quality. Leather was more like plastic!

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
See all answers
dabear

dabearWide Bay-Burnett, QLD

  • 8 reviews

Ordered online 10 days later .......

published

Order a sale product online. 10 days after no advice of shipment I received a an email saying product out of stock and refund would be made in 4 days. This is a joke. Don’t deal with this company. They give online retailers a bad name!

Customer 1

Customer 1Sydney, NSW

Appalling customer service

published

The courier lost my order. I had to wait four whole weeks while hype and startrack had to 'finalise the paperwork'. Customer service did not reply to many of my emails, refused to provide a phone number to contact them, ignored my request for a refund. Finally I got a refund after a long long wait - but i had to call first and threaten involving the ACCC. I will not shop with Hype again ever.

Product Quality
Shipping
Return Claim MadeYes
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Anish A.

Anish A.Sydney, NSW

Order not fulfilled

published

I ordered a two pairs of shoes online and a week later on the day of delivery I only received one. Later that day I get an email saying the other shoe couldn’t be delivered because it was out of stock. The email I received was after almost a week after I had ordered the shoes and after part of the order had already been delivered. I mean mistakes happen but to tell me my order cannot be fulfilled because of unavailability AFTER A WEEK is pure negligence! The worst of it all the email I received was anything was apologetic. I was a HYPE DC customer but not anymore.

Product Quality
Jaya

JayaSydney, NSW

  • 2 reviews

Two different shoe size in one pair

published

Bought a sale shoes size 8 but delivered one side with size 8 and another with size 9 . Made complain through customer service team and suggested me to visit the store and find another side. Is that how serve customer? I paid for shipping and they made a mistake and they want me to find another side by myself. On the top of that one dump team member sending a message saying he will give me offer to return shoes with free shipping. What, is that a offer that’s mandatory as mistake is done from their side. Anyone can make mistake but their entire team do not know how to handle it.

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
See all answers

The reviewer stated that an incentive was offered for this review

Alisha123

Alisha123Metropolitan Adelaide, SA

HORRIBLE

published
Return Claim MadeNo
Anthony

Anthony

  • 3 reviews

Terrible customer experience policies for online orders

published

They are fine unless you have an issue with an order, in my case only half of what I ordered was delivered. I found trying to explain to them that they hadn't sent everything a long and painful process. The staff are nice enough, but they are not empowered to resolve issues and constrained by processes that work in the interest of the business rather than the customer. It took me several online chats and phone calls over 2 weeks before I was able to prove I hadn't received what I ordered and a refund was issued. I was left out of pocket the entire time, and unsure whether I would get my order or a refund - if anything.

Lesley

Lesley

  • 2 reviews

Impressive

published

Beyond expectations, ordered Saturday afternoon , arrived Tuesday afternoon . l live in Outer Eastern Melbourne. Thank-you. l do not usually do not reveiws , but Shout out to all involved , Hype DC online , Star track Delivery crew , Australian Post and Warburton Post Office. Nailed it .

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Sally

SallyMetropolitan Adelaide, SA

  • 3 reviews

Love Hype. Always find what I’m looking for. Parcels arrive promptly

published

Easy to find product in online store. Really satisfied with the range available. Excellent quality. And, kids will grow out of them before they can ruin them. You can pass them down

The reviewer stated that an incentive was offered for this review

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Whatever

Whatever

  • 6 reviews

Will use again

published

First time there was a problem with the couriers not updating information, after emailing Hype Customer Service they let me know within half an hour what was going on. Second time ordered two pairs on sun-day eve and both (even though coming from different locations) arrived Tuesday. Express and Free. Will be buying more from this company.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Crystal D.

Crystal D.Perth, WA

  • 2 reviews

I have now received

published

Good product, received. Ignore previous rants. They did ring the doorbell, I was intercepted by someone else living in the house and they preceded to hide it from me. Apologies, my bad.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
PCNEVERDELIVERS

PCNEVERDELIVERSMelbourne

  • 2 reviews
  • 6 likes

Super Dodgy Company with Incompetent Staff

published

Lost 2 shoes and company can't even provide actual information and makes up a lie that doesn't even make sense. Claims to have some sort of special arrangement with Startrack courier. Stay away from this dodgy company!

Shipping
Return Claim MadeYes
Product Appearance As advertised
adi

adiGreater Melbourne (Inner), VIC

horrible policies... stay away from it at all time

published

Ordered shoe but incorrect size and contacted them about not to ship and get me correct size, they shipped it anyways. i had to pay from my pocket to send the box back and now they are sending it back saying i used their shoe box. so they are returning already returned order just because of cardboard box. simply horrible. never going to shop with them again.

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
See all answers
Dominic

DominicBrisbane

  • 2 reviews
  • 1 like

Absolutely pathetic customer service

published

My return simply isn't being processed (no movement despite it being sent back and received on their end months ago).
They don't respond to support emails.
They don't advertise their customer support number.
No one picks up there anyway.

The products and packaging were scuffed and banged up anyway. Really just terrible all around. Not worth the risk.

Product Quality
Shipping
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