Warning never by from HYPEDC online
I bought a pair of runners online through HYPEDC online during the pandemic. So the runners came and the size was no good, I decided to apply for a refund with the refund link they have on the invoice. When clicking the link it takes you to the refund page and you just follow the directions and submit the return. I then get a email from the customer service team saying the refund has been knocked back because there is sticky tape on the box that I used to secure the returns label they provided. After speaking to the customer service team who we...re not interested in helping at all they just sent me a link to there refund policy. The refund policy is no where to be seen on the returns page and there isn’t even a link saying refund policy. I spoke to the customer service manager and she did not care at all and seems to think I should have searched for this refund policy within there website, but it’s funny how on the refund page there is instructions on what you can or can not do when refunding and sticking the label to the box is not on there. Mind you I spoke on there online chat to get the instructions on how to return and they failed to tell me about this policy or send a link to read the policy first. Do not purchase from this store, they will take your money and then not want to help you after, worst experience I have ever had with a customer service team.
Very poor customer experience
I bought a pair of shoes online pre-lockdown but the size was not right for me, given that different brands can vary in sizes. Due to the PANDEMIC I was not able to return my purchase on time (60days). Right after restrictions are eased I tried to return my purchase in hypedc Chadstone after explaining what happen I was turned away without acceptable reason(shoes was 100% sellable). They said they are open and there's no reason for me not to return the item even if it means that breaking the 5km radius, unsafe and its not an essential thing to ...do. On the other hand all my other purchases from other stores got refunded/ exchanged no questions asked, given they understand what a PANDEMIC is. hypedc didn't even offer anything to resolve the issue definitely not a good place to purchase goods, it just shows this company doesn't really care about customer experience and satisfaction. No wonder they have really low rating.
Poor customer experience
I bought a pair of Nike Tailwinds from Hype. 5 months later each sole blew out. I sent photos to the "team" and they came back making out like they had been caught on something and did not offer refund or exchange. Thats it. Closed. Terrible experience. Brands are hiding behind COVID and closed stores to treat customer like crap. Wont shop here again.
Selling used shoes?
Have purchased 2 pairs of shoes from the online store, first pair of Lacoste sneakers were sent to me and one shoe had a filthy sole and dirty shoe laces like they had been worn. Have just been sent a pair of white converse and again, one shoe has a dirty sole and dirty shoe laces!!! Disgusted that you sell used shoes to your customers and advertise them as brand new, shame on you!
I bought a pair of 2020 vapormax "WHITE" from them. On their store page the shoe appears as white as snow. It is actually greyer than grey. Even worse, when they arrived, there as no wrapping or packaging stuff and the soles were marked, indicating they had been worn.
Worn shoe in 3 month no refund
Bought a pair of nike air max 2090 three months ago which now have a hole in the boot. Hype refused to refund or exchange blaming an incorrect size! Complete crap! Funny my toe doesn't even reach where the hole is!
Didn’t have my order in stock
Didn’t have my order in stock, made me wait a week til I found out, which I had to contact them about and paid me off with a crap 20%
Fantastic response to customer enquiries
I was concerned about being sent a pair of shoes without the insoles. Aoife and Winnie were most helpful in addressing my concerns and provided meticulous feedback and problem solving. Thank you for being so patient.
Incredibly disappointing service
Purchased a pair of $240 woman’s ultraboosts.
The shoes had completely split less than 5 months later and the store took no responsibility and refused to replace the shoe- despite the shoes only being 5 months old and $240..
Incredibly disappointed and would definitely not purchase again from this store.
Bad online service and faulty shoe
I bought a pair of adidas swift run shoes from another store (platypus shoes online too and they were perfect and quick delivery) in black and they were sold out in the white version so I ended up buying from HYPE online as they were also on special. Been a week since ordering it and I checked my tracking and it said ready for pick up so I emailed their online customer service team. They told me it may have been lost in transit. “Funnily” the next day I got an email for my shoes that they have been express shipped to me now. Also decided to check the shoe just in case and the sole inside the shoe isn’t attached to the shoe. It’s meant to be glued like the other shoe.
I ordered a pair of Timberland boots from hype online on Tuesday but was quite concerned that I had after reading some of these reviews they arrive Friday and I had no issues
- Online store
- Verified customer
Fast delivery, fast returns, great sale gems!
Quick delivery QLD to WA, easy checkout and great range of sale items available. Needed to exchange 1 pair due to my incorrect assessment of sizing (addidas, seem to run small on me) easy fix and fast exchange. Highly recommend!
Really awesome customer service !! Very consistent too !
I ordered two pairs of shoes from here, neither were right for me. The first pair was the wrong size (my fault) , the second pair had a bad paint job ( Nike's fault) but HYPE DC dealt with my issues so well. They have online chat which is efficient and helpful, they gave me a full refund on both occasions , they were always quick to respond , even during covid 19. And they're shipping was always free and only took 2 days to get here. So I have had such a great experience with their online and in-store customer service despite not being able to find the perfect shoes. Thanks
Do yourself a favor and don’t order online
Recently purchased 2 sale items online last week, only to be told today that they are no longer available.
Surprisingly, today they announced that their stores are back in operation. Hmm.. my two sale items are probably in store and back to full price.. lol!
Worst customer service
order 3 product from HypeDC and lost in transit. all 3 product are sent separately even though it is the same order number. unfortunately all item is lost and HypeDC only giving half refund. Try to ask for the other half but rejeceted because the item is said to be delivered which is not.
Now trying my luck to call ACCC to get the other half of the refund
worst customer service of any retail store
i really wish i had seen the reviews of this store before ordering!
- free shipping over $130, unless your item is $129.99 then - too bad! - you have to pay $10 shipping
- i was sent the wrong size shoes and had to pay $15 in return shipping for something that wasn't even my fault
- hype does not offer exchanges, so when i was sent the wrong shoes their solution was to pay ANOTHER $129.99 (plus shipping of course) for another pair and wait for my refund. it has been a week and no sign of a refund yet
- i have tried to call and email customer se...
- Online store
- Verified customer
happy to take money but not service
Happy to take sales during covid-19 but have no support team. received used shoes and cant get help. Have sent 2 emails and waited 1.5 hours on chat only to be cut off.
No free online returns during pandemic.
I understand items are taking longer to get shipped out to people during this pandemic which is fine, so not dramas with the waitinting time. At least give people free returns since we can't physically go to a store to try things on. $25 to get to me and return on postage for a pair of shoes that were terrible quality. Leather was more like plastic!
Ordered online 10 days later .......
Order a sale product online. 10 days after no advice of shipment I received a an email saying product out of stock and refund would be made in 4 days. This is a joke. Don’t deal with this company. They give online retailers a bad name!
Appalling customer service
The courier lost my order. I had to wait four whole weeks while hype and startrack had to 'finalise the paperwork'. Customer service did not reply to many of my emails, refused to provide a phone number to contact them, ignored my request for a refund. Finally I got a refund after a long long wait - but i had to call first and threaten involving the ACCC. I will not shop with Hype again ever.
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||A$130.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes and Hiking Footwear|
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