- Online store
- Verified customer
Fast delivery, fast returns, great sale gems!
Quick delivery QLD to WA, easy checkout and great range of sale items available. Needed to exchange 1 pair due to my incorrect assessment of sizing (addidas, seem to run small on me) easy fix and fast exchange. Highly recommend!
Really awesome customer service !! Very consistent too !
I ordered two pairs of shoes from here, neither were right for me. The first pair was the wrong size (my fault) , the second pair had a bad paint job ( Nike's fault) but HYPE DC dealt with my issues so well. They have online chat which is efficient and helpful, they gave me a full refund on both occasions , they were always quick to respond , even during covid 19. And they're shipping was always free and only took 2 days to get here. So I have had such a great experience with their online and in-store customer service despite not being able to find the perfect shoes. Thanks
Worst customer service
order 3 product from HypeDC and lost in transit. all 3 product are sent separately even though it is the same order number. unfortunately all item is lost and HypeDC only giving half refund. Try to ask for the other half but rejeceted because the item is said to be delivered which is not.
Now trying my luck to call ACCC to get the other half of the refund
worst customer service of any retail store
i really wish i had seen the reviews of this store before ordering!
- free shipping over $130, unless your item is $129.99 then - too bad! - you have to pay $10 shipping
- i was sent the wrong size shoes and had to pay $15 in return shipping for something that wasn't even my fault
- hype does not offer exchanges, so when i was sent the wrong shoes their solution was to pay ANOTHER $129.99 (plus shipping of course) for another pair and wait for my refund. it has been a week and no sign of a refund yet
- i have tried to call and email customer se...
Beyond expectations, ordered Saturday afternoon , arrived Tuesday afternoon . l live in Outer Eastern Melbourne. Thank-you. l do not usually do not reveiws , but Shout out to all involved , Hype DC online , Star track Delivery crew , Australian Post and Warburton Post Office. Nailed it .
Will use again
First time there was a problem with the couriers not updating information, after emailing Hype Customer Service they let me know within half an hour what was going on. Second time ordered two pairs on sun-day eve and both (even though coming from different locations) arrived Tuesday. Express and Free. Will be buying more from this company.
I have now received
Good product, received. Ignore previous rants. They did ring the doorbell, I was intercepted by someone else living in the house and they preceded to hide it from me. Apologies, my bad.
Super Dodgy Company with Incompetent Staff
Lost 2 shoes and company can't even provide actual information and makes up a lie that doesn't even make sense. Claims to have some sort of special arrangement with Startrack courier. Stay away from this dodgy company!
horrible policies... stay away from it at all time
Ordered shoe but incorrect size and contacted them about not to ship and get me correct size, they shipped it anyways. i had to pay from my pocket to send the box back and now they are sending it back saying i used their shoe box. so they are returning already returned order just because of cardboard box. simply horrible. never going to shop with them again.
- Online store
- Verified customer
Do not pay by PayPal since Hype will inconvenience you if you want to return a product.
Purchased some great shoes on sale which unfortunately did not fit as expected so I went to return them in store. Unfortunately since I paid by PayPal, they told me that I could not return it in store and that I had to ship it back to Hype at my own cost, with my own packaging material and to either drop it in to AusPost or have a courier pick it up for extra money.
This is inconvenient, and irritating. I’m lucky the delivery to me was free, because if I had to pay for both delivery AND the return, I would be incensed.
I almost thought it woul...
Easy process, cheap products and fast shipping
Bought two pairs of Vans shoes from Hype DC online store with 75-80% discount and experience was seamless.
Have to say I was feeling apprehensive after reading all the bad reviews here but personally I have no complaints whatsoever (except maybe for one of the shoes having a small glue/tainting patch, slightly darker than the rest of the shoe). For the price I paid it is better than good).
Standard shipping exceeded expectations both in time and packaging (arrived properly packed less than 36h later).
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