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Hype DC Online store

Hype DC Online store

1.9 from 35 reviews

Reviews

3.1

11 reviews
5
(5)
4
(1)
3
(0)
2
(0)
1
(5)
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Kate D.

Kate D.South West, WA

Fast delivery, fast returns, great sale gems!

published

Quick delivery QLD to WA, easy checkout and great range of sale items available. Needed to exchange 1 pair due to my incorrect assessment of sizing (addidas, seem to run small on me) easy fix and fast exchange. Highly recommend!

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Anushka

AnushkaGreater Melbourne (Outer), VIC

  • 5 reviews

Really awesome customer service !! Very consistent too !

published

I ordered two pairs of shoes from here, neither were right for me. The first pair was the wrong size (my fault) , the second pair had a bad paint job ( Nike's fault) but HYPE DC dealt with my issues so well. They have online chat which is efficient and helpful, they gave me a full refund on both occasions , they were always quick to respond , even during covid 19. And they're shipping was always free and only took 2 days to get here. So I have had such a great experience with their online and in-store customer service despite not being able to find the perfect shoes. Thanks

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised

Worst customer service

published

order 3 product from HypeDC and lost in transit. all 3 product are sent separately even though it is the same order number. unfortunately all item is lost and HypeDC only giving half refund. Try to ask for the other half but rejeceted because the item is said to be delivered which is not.
Now trying my luck to call ACCC to get the other half of the refund

Product Appearance As advertised
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Torijan Lyne-Lewis

Torijan Lyne-LewisSouth East Queensland, QLD

worst customer service of any retail store

published
Product Quality
Shipping
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
Lesley

Lesley

  • 2 reviews

Impressive

published

Beyond expectations, ordered Saturday afternoon , arrived Tuesday afternoon . l live in Outer Eastern Melbourne. Thank-you. l do not usually do not reveiws , but Shout out to all involved , Hype DC online , Star track Delivery crew , Australian Post and Warburton Post Office. Nailed it .

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Whatever

Whatever

  • 6 reviews

Will use again

published

First time there was a problem with the couriers not updating information, after emailing Hype Customer Service they let me know within half an hour what was going on. Second time ordered two pairs on sun-day eve and both (even though coming from different locations) arrived Tuesday. Express and Free. Will be buying more from this company.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Crystal D.

Crystal D.Perth, WA

  • 2 reviews

I have now received

published

Good product, received. Ignore previous rants. They did ring the doorbell, I was intercepted by someone else living in the house and they preceded to hide it from me. Apologies, my bad.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
PCNEVERDELIVERS

PCNEVERDELIVERSMelbourne

  • 2 reviews
  • 6 likes

Super Dodgy Company with Incompetent Staff

published

Lost 2 shoes and company can't even provide actual information and makes up a lie that doesn't even make sense. Claims to have some sort of special arrangement with Startrack courier. Stay away from this dodgy company!

Shipping
Return Claim MadeYes
Product Appearance As advertised
adi

adiGreater Melbourne (Inner), VIC

horrible policies... stay away from it at all time

published

Ordered shoe but incorrect size and contacted them about not to ship and get me correct size, they shipped it anyways. i had to pay from my pocket to send the box back and now they are sending it back saying i used their shoe box. so they are returning already returned order just because of cardboard box. simply horrible. never going to shop with them again.

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Mia

MiaAU

Do not pay by PayPal since Hype will inconvenience you if you want to return a product.

published
Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Henrique

HenriqueMetropolitan Adelaide, SA

Easy process, cheap products and fast shipping

published

Bought two pairs of Vans shoes from Hype DC online store with 75-80% discount and experience was seamless.
Have to say I was feeling apprehensive after reading all the bad reviews here but personally I have no complaints whatsoever (except maybe for one of the shoes having a small glue/tainting patch, slightly darker than the rest of the shoe). For the price I paid it is better than good).
Standard shipping exceeded expectations both in time and packaging (arrived properly packed less than 36h later).

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all Hype DC reviews

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