Consumer Photos & Videos
Charged $150 to tighten something when the car is only 12 months old!
Very disappointed with Hyundai Springwood when I took my Hyundai Accent,2018 model, to the service centre last week. I am only 19 and my family have bought cars from Hyundai for years,yet the service I received seemed very unfair.
My car was making a strange noise, so I took it to the service department. The person we spoke with said that they would look at the problem and advise us PRIOR to fixing it, as to wether it would cost us anything. A few hours later we were told that it was all fixed and just needed a screw tightened that had become l...
Excellent customer service
I went to Hyundai Cranbourne in search of a grey Hyundai Tucson. The dealer had just sold two and they were already on the truck and ready to go to their new owners. I had my heart set on a grey one and would not settle for any other colour. The person I was dealing with, Matthew, rang around to try and find another grey one. He found one that was just across the road at their new car dealership, he went across the road to get the car so that I could have a test drive. I loved the car and decided to go ahead with a purchase although I didn't qu...ite have enough money yet, this was not a problem for them I simply paid a deposit and they held the car until I have my finances sorted. I found all the staff there were very friendly and easy to deal with. I personally would recommend Cranbourne Hyundai to anyone looking to purchase a new or used car.
Frankston Hyundai service centre
I had my car serviced once at Frankston hyundai and didn’t feel they gave me good service so even though it is more local for me to travel to Frankston I decided I’d go elsewhere. I took my car to cranbourne Hyundai and the whole team there was wonderful they explained everything to me and I get a complimentary wash and vac each service. My most recent service after having a baby I had no way to get home from cranbourne so decided to go back to Frankston for a one off and they lost my service log book. I called twice about getting this replaced...with no communication after. I have now tried to trade my 2015 Veloster in for a family car and the dealer at Dandenong HYUNDAI has offered me $2000 less than it’s worth due to not having this book. The man at Dandenong also knows that Frankston would know my car has decreased in value due to not having a log book. I have been advised to take things further and to see a lawyer. I would not recommend Frankston for any type of servicing of your car. If you live local travel that litttle bit further to cranbourne and I promise you will not be sorry like I am when i trusted frankston with something as simple as filling out a book and putting it back without misplacing it.
Free servicing ripoff
After purchasing a new i30 I purchased the servicing package for the life of the warranty.
After putting my car in for its 15,000km service I was dismayed to see that the service staff try and get extra money from you by asking you to pay for optional services such as oil flushes and wheel balancing, etc.
I have serviced my car with many National car servicing companies and most of the times these things are included as part of the cost.
I find this practice predatory and used to catch the inexperienced driver unaware and make them think that these things need to be done.
They make good cars but this practice with adding on things that really should be included (airline seat allocation for example) should not be allowed.
I have had good customer experiences with both sales and service. They are always helpful, attentive and are good negotiators ie. they never offend you and do some great deals. Servicing is prompt and they get a mechanic or tech to speak with you if there is anything you need to know that reception can't answer. Never felt ripped off and I realise they have a lot of overheads to build into their labour rate. This service is not just because we have a competitive market in this town as there is another dealer who will ignore you if lunch is coming up.
All dealer cheaters
Hi as per my conversation with hyundai dealer anything happen to your car or with dealer they dont help u reason behind that all separate franchisee . So please careful company not help you to solve problem with dealership. So i think we dont have to buy there car
- Verified customer
Worst dealership we have dealt with.
We saw a used Toyota 86 GTS 2013 listed on Carsales by Werribee Hyundai for $27,000 with extremely low kilometres.
Rang them , spoke to [name removed] and expressed our interest in this vehicle, and made a day and time to travel 100km to test drive and have a look at the car.
Arrived at the dealership and dealt with [name removed] who was very obliging and test drove the car, it was what we wanted, there was no trade in and we left a deposit .He said they would be in touch.
From this point on the total lack of service, communication and non r...
Ralph D Silva Hyunadai sales staff are pushy to the point of harassment
A month ago I was looking to buy a new car. I knew I would have the funds to buy in a few weeks, so went for a test drive. At first it was a good experience, but after the test drive the sales staff were pushy, asking what they could do to secure the sale on the day. As I had made clear multiple times I didn't have the funds on the day, I'm not sure what they thought might happen when they nagged me multiple times. I went elsewhere, and had a good experience at Yarra Hyundai and am very happy with my new car (an i30 Go). The sales staff at Yarra Hyundai were friendly and informative, not pushy, and treated me with respect.
HYUNDAI OSBORNE PARK- DO NOT GO TO
Do not go here...... Your vehicle comes back worse than what you sent it in.
Wheel alignment stuffed and also navigation system not working on a 2018 TUSCON
no refund or apology
I went into the dealership looking to test drive a i30. The minute I walked in a sales person greeted me immediately. That’s where it went all downhill. I made it clear that no financial figures were to be discussed at this point as I need to be happy with the car. The sales person put pressure on me and discussed my trade in car. I said I’d rather discuss that later. The response I got is “we need to evaluate your car first before you can drive a new car, to see if you can afford it”. Totally irrelevant at this point. Very poor sales technique and I simply walked away never to return.
Sr Premium 2019 Major Engine Failure No Fix 2 Months Later...
I purchased a brand new 2018 SR Premium Auto in NOV18. I had the car for 3 months/3000kms until it presented major engine failure. I'm going on almost 2 months without my vehicle, firstly they thought failed coil packs, the part took a month to arrive from Korea and fit. Once the part was fitted, it did not fix the engine cutting power/surging which was unsafe to drive. They then thought injectors were the problem which were replaced a week later and that also did not fix the issue. It took 30 days for Hyundai to determine that engine had faile...d and would need a replacement. A replacement engine would take 3 weeks to receive the part and fit. I've kindly asked for a replacement vehicle however the colour Polar White is not available or so they say, however other dealerships state they have stock and would ask me to pay $5000 more on top of what i had already paid for my original vehicle. The dealership i purchased the car from has failed to meet to my request & i have had nothing but mixed messages. I sourced a car for my replacement but they are advising that other Hyundai dealerships do not have to transfer stock though im completely put out with the vehicles failure. Hyundai HQ is wiping their hands of me and refuses to be even slightly helpful in my lowest of moments. I hope that none of you experience a major failure with the car because your vehicle will be butchered and your faith in the brand will be lost along the way.
Robina Hyundai - Worst service ever!
I own a two-year old Hyundai i30. My car broke down while I was at Gold Coast Airport. I bought the car from Springwood Hyundai and get it serviced there, however, as I was breaking down at the airport I limped the car to Robina Hyundai. The car had several issues. They looked at the car and said that it can be fixed under warranty but would take two days to fix. I called two days later (having not heard from them) and asked about the progress. They said I also had contaminated fuel. I argued with them as the car worked for 48hrs before hand. E...ventually I paid $290 to fix as it wasn't covered under warranty. Within 20minutes of picking up the car, the same problems that I originally had, happened again! This time though I was driving on the M1 at 110km/hr with an automatic car stalling - huge safety issue! I called Hyundai Robina and they were very rude. They said it wasn't their fault, the car was fixed for 20mins so they did the job. No they didn't - the same problem is happening! I was in an unsafe car. They said they recommended I get the contaminated fuel fixed which is a lie - they said that was the reason for all the problems I had. I managed to limp the car to Springwood Hyundai while I was in Brisbane. They looked at the car and said it was contaminated fuel. They said that not only is there STILL water in the car from before but they said Robina Hyundai did not check and clean the engine, clean the fuel injectors and clean the fuel filters (which they should have done in the first place as part of the $290 fix). The damage was $1,000! Hyundai Springwood said that if Hyundai Robina had done their job properly and cleaned the other things above like they should have done and were supposed to, the problem would not have worsened and my car would not need another $1,000 fix. All they did was "fix the symptoms, not the disease". Because of that, they made the problem worse! I called head office and after a week of arguing back and forth they claimed that Hyundai would not be paying the damages and I need to take it up with Robina Hyundai as they are a franchise (even though they are representing Hyundai). Hyundai Robina refused to admit they were at fault and they did a dodgy service. They claimed they did what "they were required to do". What kind of professional mechanic does not check the engine when the CHECK ENGINE LIGHT IS ON?!! That's why I go to the professionals - to fix a problem I can't and AVOID paying $1,300 damages. Well they didn't help, they made the situation worse! They were rude and blamed me, yelled at me and my parents, and did a dodgy service. Unprofessional!! I was planning to get a new Hyundai in 2020, but now I won't and I will be telling everyone to avoid them. Save your money, save your stress levels, and save your time - do NOT go to Hyundai Robina. Hyundai head office were completely useless too and could not care less about their customers. They just brush us off when the problems hit the fan and pin the blame on the franchises. If you want, go to Keema Hyundai Springwood - they were fantastic to me, always have been. It is ironic that when I really needed someone, the closest was Robina and they were horrible, and I couldn't go to my reliable, good service Springwood Hyundai. If I could, I would give 0 stars to Robina Hyundai. AVOID Hyundai Robina.
Hyundai Nunawading, CANNOT TRUST - STAY CLEAR, based on my experience
Will update my review once situation with the dealership has been resolved.
Most unprofessional service and interaction I have ever experienced. Would not recommend going to this dealership. I wish I could share more information at this point. Will update once a certain situation is resolved.
Question:- If you found this on your spare tyre 4 months after you had it serviced, would you be annoyed that no one informed you about it? Then would you be even more annoyed after speaking to a tyre company that someone has attempted to repair it but screwed it up??? That the brand new spare tyre has been put on my vehicle and the dodgy one just put back in my car like it never happened? After speaking with this particular service centre about this discovery wanting answers, they claim... - "We never touched your tyres" (even though they wer...e rotated for the service). - "We don't write anything on tyres" (so what, it just magically appeared on its own? Must be those car fairies again!) - "Your spare must have already been like this before you came to us" (ahhh no, you put the brand new spare on my car to replace this faulty one). - "If you have to get tyres replaced, we would tell you about it" (no you didn't. And there is nothing on my paperwork about it either). - "Why has it taken you so long to call about it" (because who looks at their spare tyre unless they need it? I just happened to notice it with my husband). I'm not even annoyed about having to get a new tyre if it was found like that. It's all the hiding and lying that makes me 100% certain it was damaged somehow when it got serviced, they tried to cover it up by "fixing" it but instead screwed it up even more. Rather than being HONEST and telling me about it (mate, even lie and say you found it damaged, made the swap and that I need a new spare. I would've believed you), instead it was all hidden from me. The realisation that I've been up and down the freeway MULTIPLE times with my baby in the car with a dodgy spare makes my blood boil. What if something happened and I needed to change it? Then find THIS! I am so thankful that nothing has happened as I can't even imagine how stressed out I would've been. Gotta love making two complaints about it and still nothing happening. Noone admitting fault, no formal apology, nothing. Hyundai - Get your crap together.
Hyundai i20 2015
Purchased a Hyundai 2015 i20 brand new from Peninsula motors Condell park.
Motor is great but am extremely unhappy with the paintwork.
Took back to dealership 3 times and emailed head office and after a few months still getting the runaround.
Photos show bonnet and side near petrol cap paintwork.
Hyundai IX35 2013 falling to bits!!!
I purchased a 2013 Hyundai ix35 from Victoria Park Hyundai (1 year old when purchased). The car started falling to bits almost as soon as I got it. First thing to go was the transmission (this took almost 2 years to sort out with Hyundai before they finally realised I wasn't going away.....the car kept jumping out of gear, once it died on the freeway when I was cruising along at 100km/hr. I was so glad there wasn't a truck behind me when the engine died. When I called the service centre to complain I was told by the young lady on the reception ...that 'everyone loves these cars, you must just have a dud' (you think????) Eventually they replaced the whole transmission!! Next to go was the automatic windows....I was told this was happening because I put more than one window up at a time......they fixed these as the car was still under warranty. Next, the glove compartment dropped out....I fixed that myself. Then the radio died....conveniently just after the warranty expired. The radio isn't covered under the regular 5 year warranty (think they said it was a 3 year warranty). Next, the protective glaze started peeling off the car....about a month after the 5 year warranty expired. The most recent issue.......the a/c compressor needs replacing....the a/c won't cool down below 12 degrees centigrade without replacing it. Altogether a disastrous experience.......will NEVER buy from these guys again!!!!
Poor customer service
Ingle farm Hyundai, poor customer service, had Towbar fitted pre delivery left magnetic parts bowl stuck to underside of car, no follow up on accessories ordered, now faulty Santa Fe and dealer and Hyundai doesn’t want to know about it, wouldn’t recommend anybody using their service
Jefferson Hyundai $169ph labour charge
Charged my student daughter $169 per hour labour charge! This wad after they wanted to charge an extra $170 for an assessment of an electric window that wasn't working. In one minute the technician said...the window is not working! Absolute disgrace taking advantage of young female clients. Be warned.
Questions & Answers
Hi, I just bought my first Hyundai, a Kona. I've had the car for about a month now, does Hyundai send out customer satisfaction surveys? Or is it as I suspected, they don't give a damn once the cheque has cleared.....
"does Hyundai send out customer satisfaction surveys? Or is it as I suspected, they don't give a damn once the cheque has cleared...." -
DEFINITELY NOT THE ONE I DEALT WITH (Zupps). When I went to pick up my car (after 9 days!) I asked the customer service guy for a car key to check what they've done, he at first didn't want to give me the key, only when I said I will not pay until I check what they've done he hesitantly handed me the key. It's been now 2 days, all seems to be ok. for now. Good luck, hope your experience will be better.
how do you make a formal complaint to Hyundai? I can't find an email address...
You need to go onto Hyundai australia's desktop website.
Down the bottom is a contact us section where you can select warranty etc to email them.
Always remember that you will catch many flies with honey and none with vinegar so be diplomatic and factual. I know from just a general enquiry in my case it took a month for a reply so chill for a reply.
Hope this helps :)
Replaced the window regulator for an i30 last May and it is faulty again. The dealer wants me to pay another $549 to replace it. I think it is ridiculous as it is just over a year and I did not anticipate it would give up so quickly. I am wondering how best to resolve the issue?
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