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Hyundai Dealers

Hyundai Dealers (page 2 of 11)

2.0 from 216 reviews

See the Best Car Dealerships in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(44)
(7)
(2)
(19)
(144)
  • Product Quality
    2.7 (35)
  • Return Claim MadeYes (2) · No (32)
  • Customer Service
    2.6 (32)

Consumer Photos & Videos

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Alice

AliceCentral Queensland, QLD

  • 4 reviews

Good service

published

My local Hyundai shop have quickly and professionally fixed any and all manufacturing problems I have had with my 2015 ix35. I have been happy with their service on every occasion.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMackay Hyundai
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K. Christensen

K. ChristensenSouth East Queensland, QLD

Charged $150 to tighten something when the car is only 12 months old!

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationHyundai Springwood
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Tegan H.

Tegan H.Greater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Excellent customer service

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationCranbourne, Victoria
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Emma.w

Emma.wGreater Melbourne (Outer), VIC

  • 2 reviews

Frankston Hyundai service centre

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationFrankston
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Free servicing ripoff

published

After purchasing a new i30 I purchased the servicing package for the life of the warranty.
After putting my car in for its 15,000km service I was dismayed to see that the service staff try and get extra money from you by asking you to pay for optional services such as oil flushes and wheel balancing, etc.
I have serviced my car with many National car servicing companies and most of the times these things are included as part of the cost.
I find this practice predatory and used to catch the inexperienced driver unaware and make them think that these things need to be done.
They make good cars but this practice with adding on things that really should be included (airline seat allocation for example) should not be allowed.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationHyundai Hobart Service Centre
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Rod

RodNewlands Arm

  • 11 reviews

Bairnsdale Hyundai

published

I have had good customer experiences with both sales and service. They are always helpful, attentive and are good negotiators ie. they never offend you and do some great deals. Servicing is prompt and they get a mechanic or tech to speak with you if there is anything you need to know that reception can't answer. Never felt ripped off and I realise they have a lot of overheads to build into their labour rate. This service is not just because we have a competitive market in this town as there is another dealer who will ignore you if lunch is coming up.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBairnsdale Hyundai and Mazda
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KETAN P.

KETAN P.Greater Melbourne (Inner), VIC

  • 3 reviews
  • 1 like

All dealer cheaters

published

Hi as per my conversation with hyundai dealer anything happen to your car or with dealer they dont help u reason behind that all separate franchisee . So please careful company not help you to solve problem with dealership. So i think we dont have to buy there car

Product Quality
Customer Service
Return Claim MadeYes

Tammy

Tammy

  • 6 reviews
  • 1 like

Excellent

published

I purchased a Hyundai Santa Fe from South Morang Hyundai, not only has the car been great to drive, but the after service is excellent, staff go above and beyond every single time ! Highly recommend

Debba17

Debba17Central Highlands and Goldfields, VIC

  • 14 reviews
  • 8 likes
  • Verified customer

Worst dealership we have dealt with.

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationWerribee Hyundai, old Geelong road Hoppers crossing
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Naomi

Naomi

  • 4 reviews

Ralph D Silva Hyunadai sales staff are pushy to the point of harassment

published

A month ago I was looking to buy a new car. I knew I would have the funds to buy in a few weeks, so went for a test drive. At first it was a good experience, but after the test drive the sales staff were pushy, asking what they could do to secure the sale on the day. As I had made clear multiple times I didn't have the funds on the day, I'm not sure what they thought might happen when they nagged me multiple times. I went elsewhere, and had a good experience at Yarra Hyundai and am very happy with my new car (an i30 Go). The sales staff at Yarra Hyundai were friendly and informative, not pushy, and treated me with respect.

Product Quality
Return Claim MadeNo
Store LocationRalph d Silva Ivanhoe bad, Yarra Hyundai Collingwood good

angry

angryPerth, WA

  • 2 reviews
  • 1 like

HYUNDAI OSBORNE PARK- DO NOT GO TO

published

Do not go here...... Your vehicle comes back worse than what you sent it in.
Wheel alignment stuffed and also navigation system not working on a 2018 TUSCON
no refund or apology

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOSBORNE PARK HYUNDAI
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Grant

GrantGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 3 likes

Frankston Hyundai

published

I went into the dealership looking to test drive a i30. The minute I walked in a sales person greeted me immediately. That’s where it went all downhill. I made it clear that no financial figures were to be discussed at this point as I need to be happy with the car. The sales person put pressure on me and discussed my trade in car. I said I’d rather discuss that later. The response I got is “we need to evaluate your car first before you can drive a new car, to see if you can afford it”. Totally irrelevant at this point. Very poor sales technique and I simply walked away never to return.

Customer Service
Return Claim MadeNo
Store LocationFrankston

Michelle

MichelleSydney, NSW

  • 3 reviews
  • 14 likes

Sr Premium 2019 Major Engine Failure No Fix 2 Months Later...

published
Product Quality
Customer Service
Store LocationArtarmon NSW

A Stone

A StoneSouth East Queensland, QLD

Robina Hyundai - Worst service ever!

published
Product Quality
Customer Service
Store LocationJames Frizelle's Robina Hyundai
Sceptical

ScepticalGreater Melbourne (Outer), VIC

  • 8 reviews
  • 10 likes

Hyundai Nunawading, CANNOT TRUST - STAY CLEAR, based on my experience

published

Will update my review once situation with the dealership has been resolved.
Most unprofessional service and interaction I have ever experienced. Would not recommend going to this dealership. I wish I could share more information at this point. Will update once a certain situation is resolved.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationNunawading
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Tal

Tal

  • 11 reviews
  • 4 likes

Liars. Sneaky.

published

Kathleen Gorman

Kathleen GormanSydney, NSW

  • 2 reviews
  • 1 like

Hyundai i20 2015

published

Purchased a Hyundai 2015 i20 brand new from Peninsula motors Condell park.
Motor is great but am extremely unhappy with the paintwork.
Took back to dealership 3 times and emailed head office and after a few months still getting the runaround.
Photos show bonnet and side near petrol cap paintwork.

Product Quality

Hyundai IX35 2013 falling to bits!!!

published
Product Quality
Return Claim MadeNo

Troy

TroyMetropolitan Adelaide, SA

  • 10 reviews

Poor customer service

published

Ingle farm Hyundai, poor customer service, had Towbar fitted pre delivery left magnetic parts bowl stuck to underside of car, no follow up on accessories ordered, now faulty Santa Fe and dealer and Hyundai doesn’t want to know about it, wouldn’t recommend anybody using their service

Product Quality
Return Claim MadeNo

Peter Hutton

Peter HuttonVictoria

Jefferson Hyundai $169ph labour charge

published

Charged my student daughter $169 per hour labour charge! This wad after they wanted to charge an extra $170 for an assessment of an electric window that wasn't working. In one minute the technician said...the window is not working! Absolute disgrace taking advantage of young female clients. Be warned.

Product Quality

Page 2 of 11

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Questions & Answers

Brendan M

Brendan Masked

Hi, I just bought my first Hyundai, a Kona. I've had the car for about a month now, does Hyundai send out customer satisfaction surveys? Or is it as I suspected, they don't give a damn once the cheque has cleared.....

1 answer
Brisbane
Brisbane

"does Hyundai send out customer satisfaction surveys? Or is it as I suspected, they don't give a damn once the cheque has cleared...." -
DEFINITELY NOT THE ONE I DEALT WITH (Zupps). When I went to pick up my car (after 9 days!) I asked the customer service guy for a car key to check what they've done, he at first didn't want to give me the key, only when I said I will not pay until I check what they've done he hesitantly handed me the key. It's been now 2 days, all seems to be ok. for now. Good luck, hope your experience will be better.
"Bris"


Leaking

Leakingasked

how do you make a formal complaint to Hyundai? I can't find an email address...

2 answers
MR T.S.
MR T.S.

You need to go onto Hyundai australia's desktop website.
Down the bottom is a contact us section where you can select warranty etc to email them.
Always remember that you will catch many flies with honey and none with vinegar so be diplomatic and factual. I know from just a general enquiry in my case it took a month for a reply so chill for a reply.
Hope this helps :)

Mike
Mike

Many Thanks for your response.. We tried both Honey and Vinegar with no success... Judge Judy our next hope :)

Love the car though service has been so poor I could not recommend a Hyundai to anyone due to lack of service..


Vish

Vishasked

Replaced the window regulator for an i30 last May and it is faulty again. The dealer wants me to pay another $549 to replace it. I think it is ridiculous as it is just over a year and I did not anticipate it would give up so quickly. I am wondering how best to resolve the issue?

1 answer
Mike
Mike

Publish your comments on their facebook page..they seem to take that more seriously than via their customer service team.. good luck


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