All dealer cheaters
Hi as per my conversation with hyundai dealer anything happen to your car or with dealer they dont help u reason behind that all separate franchisee . So please careful company not help you to solve problem with dealership. So i think we dont have to buy there car
- Verified customer
Worst dealership we have dealt with.
We saw a used Toyota 86 GTS 2013 listed on Carsales by Werribee Hyundai for $27,000 with extremely low kilometres.
Rang them , spoke to [name removed] and expressed our interest in this vehicle, and made a day and time to travel 100km to test drive and have a look at the car.
Arrived at the dealership and dealt with [name removed] who was very obliging and test drove the car, it was what we wanted, there was no trade in and we left a deposit .He said they would be in touch.
From this point on the total lack of service, communication and non r...
Ralph D Silva Hyunadai sales staff are pushy to the point of harassment
A month ago I was looking to buy a new car. I knew I would have the funds to buy in a few weeks, so went for a test drive. At first it was a good experience, but after the test drive the sales staff were pushy, asking what they could do to secure the sale on the day. As I had made clear multiple times I didn't have the funds on the day, I'm not sure what they thought might happen when they nagged me multiple times. I went elsewhere, and had a good experience at Yarra Hyundai and am very happy with my new car (an i30 Go). The sales staff at Yarra Hyundai were friendly and informative, not pushy, and treated me with respect.
HYUNDAI OSBORNE PARK- DO NOT GO TO
Do not go here...... Your vehicle comes back worse than what you sent it in.
Wheel alignment stuffed and also navigation system not working on a 2018 TUSCON
no refund or apology
I went into the dealership looking to test drive a i30. The minute I walked in a sales person greeted me immediately. That’s where it went all downhill. I made it clear that no financial figures were to be discussed at this point as I need to be happy with the car. The sales person put pressure on me and discussed my trade in car. I said I’d rather discuss that later. The response I got is “we need to evaluate your car first before you can drive a new car, to see if you can afford it”. Totally irrelevant at this point. Very poor sales technique and I simply walked away never to return.
Sr Premium 2019 Major Engine Failure No Fix 2 Months Later...
I purchased a brand new 2018 SR Premium Auto in NOV18. I had the car for 3 months/3000kms until it presented major engine failure. I'm going on almost 2 months without my vehicle, firstly they thought failed coil packs, the part took a month to arrive from Korea and fit. Once the part was fitted, it did not fix the engine cutting power/surging which was unsafe to drive. They then thought injectors were the problem which were replaced a week later and that also did not fix the issue. It took 30 days for Hyundai to determine that engine had faile...d and would need a replacement. A replacement engine would take 3 weeks to receive the part and fit. I've kindly asked for a replacement vehicle however the colour Polar White is not available or so they say, however other dealerships state they have stock and would ask me to pay $5000 more on top of what i had already paid for my original vehicle. The dealership i purchased the car from has failed to meet to my request & i have had nothing but mixed messages. I sourced a car for my replacement but they are advising that other Hyundai dealerships do not have to transfer stock though im completely put out with the vehicles failure. Hyundai HQ is wiping their hands of me and refuses to be even slightly helpful in my lowest of moments. I hope that none of you experience a major failure with the car because your vehicle will be butchered and your faith in the brand will be lost along the way.
Robina Hyundai - Worst service ever!
I own a two-year old Hyundai i30. My car broke down while I was at Gold Coast Airport. I bought the car from Springwood Hyundai and get it serviced there, however, as I was breaking down at the airport I limped the car to Robina Hyundai. The car had several issues. They looked at the car and said that it can be fixed under warranty but would take two days to fix. I called two days later (having not heard from them) and asked about the progress. They said I also had contaminated fuel. I argued with them as the car worked for 48hrs before hand. E...ventually I paid $290 to fix as it wasn't covered under warranty. Within 20minutes of picking up the car, the same problems that I originally had, happened again! This time though I was driving on the M1 at 110km/hr with an automatic car stalling - huge safety issue! I called Hyundai Robina and they were very rude. They said it wasn't their fault, the car was fixed for 20mins so they did the job. No they didn't - the same problem is happening! I was in an unsafe car. They said they recommended I get the contaminated fuel fixed which is a lie - they said that was the reason for all the problems I had. I managed to limp the car to Springwood Hyundai while I was in Brisbane. They looked at the car and said it was contaminated fuel. They said that not only is there STILL water in the car from before but they said Robina Hyundai did not check and clean the engine, clean the fuel injectors and clean the fuel filters (which they should have done in the first place as part of the $290 fix). The damage was $1,000! Hyundai Springwood said that if Hyundai Robina had done their job properly and cleaned the other things above like they should have done and were supposed to, the problem would not have worsened and my car would not need another $1,000 fix. All they did was "fix the symptoms, not the disease". Because of that, they made the problem worse! I called head office and after a week of arguing back and forth they claimed that Hyundai would not be paying the damages and I need to take it up with Robina Hyundai as they are a franchise (even though they are representing Hyundai). Hyundai Robina refused to admit they were at fault and they did a dodgy service. They claimed they did what "they were required to do". What kind of professional mechanic does not check the engine when the CHECK ENGINE LIGHT IS ON?!! That's why I go to the professionals - to fix a problem I can't and AVOID paying $1,300 damages. Well they didn't help, they made the situation worse! They were rude and blamed me, yelled at me and my parents, and did a dodgy service. Unprofessional!! I was planning to get a new Hyundai in 2020, but now I won't and I will be telling everyone to avoid them. Save your money, save your stress levels, and save your time - do NOT go to Hyundai Robina. Hyundai head office were completely useless too and could not care less about their customers. They just brush us off when the problems hit the fan and pin the blame on the franchises. If you want, go to Keema Hyundai Springwood - they were fantastic to me, always have been. It is ironic that when I really needed someone, the closest was Robina and they were horrible, and I couldn't go to my reliable, good service Springwood Hyundai. If I could, I would give 0 stars to Robina Hyundai. AVOID Hyundai Robina.
Hyundai Nunawading, CANNOT TRUST - STAY CLEAR, based on my experience
Will update my review once situation with the dealership has been resolved.
Most unprofessional service and interaction I have ever experienced. Would not recommend going to this dealership. I wish I could share more information at this point. Will update once a certain situation is resolved.
Question:- If you found this on your spare tyre 4 months after you had it serviced, would you be annoyed that no one informed you about it? Then would you be even more annoyed after speaking to a tyre company that someone has attempted to repair it but screwed it up??? That the brand new spare tyre has been put on my vehicle and the dodgy one just put back in my car like it never happened? After speaking with this particular service centre about this discovery wanting answers, they claim... - "We never touched your tyres" (even though they wer...e rotated for the service). - "We don't write anything on tyres" (so what, it just magically appeared on its own? Must be those car fairies again!) - "Your spare must have already been like this before you came to us" (ahhh no, you put the brand new spare on my car to replace this faulty one). - "If you have to get tyres replaced, we would tell you about it" (no you didn't. And there is nothing on my paperwork about it either). - "Why has it taken you so long to call about it" (because who looks at their spare tyre unless they need it? I just happened to notice it with my husband). I'm not even annoyed about having to get a new tyre if it was found like that. It's all the hiding and lying that makes me 100% certain it was damaged somehow when it got serviced, they tried to cover it up by "fixing" it but instead screwed it up even more. Rather than being HONEST and telling me about it (mate, even lie and say you found it damaged, made the swap and that I need a new spare. I would've believed you), instead it was all hidden from me. The realisation that I've been up and down the freeway MULTIPLE times with my baby in the car with a dodgy spare makes my blood boil. What if something happened and I needed to change it? Then find THIS! I am so thankful that nothing has happened as I can't even imagine how stressed out I would've been. Gotta love making two complaints about it and still nothing happening. Noone admitting fault, no formal apology, nothing. Hyundai - Get your crap together.
Hyundai i20 2015
Purchased a Hyundai 2015 i20 brand new from Peninsula motors Condell park.
Motor is great but am extremely unhappy with the paintwork.
Took back to dealership 3 times and emailed head office and after a few months still getting the runaround.
Photos show bonnet and side near petrol cap paintwork.
Hyundai IX35 2013 falling to bits!!!
I purchased a 2013 Hyundai ix35 from Victoria Park Hyundai (1 year old when purchased). The car started falling to bits almost as soon as I got it. First thing to go was the transmission (this took almost 2 years to sort out with Hyundai before they finally realised I wasn't going away.....the car kept jumping out of gear, once it died on the freeway when I was cruising along at 100km/hr. I was so glad there wasn't a truck behind me when the engine died. When I called the service centre to complain I was told by the young lady on the reception ...that 'everyone loves these cars, you must just have a dud' (you think????) Eventually they replaced the whole transmission!! Next to go was the automatic windows....I was told this was happening because I put more than one window up at a time......they fixed these as the car was still under warranty. Next, the glove compartment dropped out....I fixed that myself. Then the radio died....conveniently just after the warranty expired. The radio isn't covered under the regular 5 year warranty (think they said it was a 3 year warranty). Next, the protective glaze started peeling off the car....about a month after the 5 year warranty expired. The most recent issue.......the a/c compressor needs replacing....the a/c won't cool down below 12 degrees centigrade without replacing it. Altogether a disastrous experience.......will NEVER buy from these guys again!!!!
Poor customer service
Ingle farm Hyundai, poor customer service, had Towbar fitted pre delivery left magnetic parts bowl stuck to underside of car, no follow up on accessories ordered, now faulty Santa Fe and dealer and Hyundai doesn’t want to know about it, wouldn’t recommend anybody using their service
Jefferson Hyundai $169ph labour charge
Charged my student daughter $169 per hour labour charge! This wad after they wanted to charge an extra $170 for an assessment of an electric window that wasn't working. In one minute the technician said...the window is not working! Absolute disgrace taking advantage of young female clients. Be warned.
- Verified customer
Jefferson Hyundai List parts on eBay that are OBSOLETE and no longer exist
I ordered a Spare Part on eBay from them yesterday. I received a message from them this morning with a flimsy excuse telling me the part is obsolete, despite them saying they had 10 in stock. What else are they listing on eBay that doesn't exist. What other promises do they make to customers they don't keep?
I booked my Hyundai in for a service at Giant Hyundai Osborn Park, as I live nearby, this morning and arrived there at 7.25am. Myself and others were left standing outside locked doors at the reception area. There were 4 people inside just 4 -5 meters from us, sipping their coffee and totally ignored us. Didn't even look up when we tried the door. Just an acknowledgement and possibly holding up 5 fingers to indicate they opened at 7.30am would have been nice but nothing. In fact the closest guy started to look up but quickly lowered his head as...to say if I don't look, they will go away. Maybe opening the door and saying they start at 7.30am but have a seat and coffee would have been nice. But nothing. Couldn't care less. I'm sure if it was the manager or a family member or friend then the treatment would have been different, so how much do they respect and value customers ???? It seems like we are doing them a huge favour by taking our vehicle there. Anyway, I left, went home and rang John Hughes service centre who open at 7am and booked in for tomorrow. I also discovered that they have a $50 discount on the service if its booked in before 31 Jan 2019. Bonus. They have an early bird system where you can drop of car earlier if needed. It appears they try to get your business.
- Verified customer
My Experience with the dealership
Hyundai dealer at Caroline springs.
We noticed some freaky coincidence, or some very suspicious activity going on. We dropped our 5 year old car off for a service, very low kilometres 18k, so it only needed a minor service but they wanted to do a major service. We said no.
They were very disappointed...
Soon after it’s service, the dash light came on and the auto transmission was driving like a dog. Over revving and jerking when changing gears. They told us we might need a new trannie. I did a bit of research and spoke to some mechanics.
- Verified customer
Bad people management.
I bought a brand new accent. Another dealer said they could do it $1000 cheaper. The day later, I rang to organise my letter of cancelling the contract. The manager asked me why and I said you ripped me off. He abused me and lied saying I can't cancel the contract even though it's clearly written in black and white. Then said can we start again, what do you want. Intimidated I declared I only wanted $500 back. Thinking at least it was my fault not shopping around first. All good till I picked up vehicle. I promised they would pick up my plates ...in storage. Nup. Then odometer had 66kms on it. They said they had to drive in to another dealer to get detailed because their shop is getting renovated. There is a paint chip on bonnet. The fuel tank is now missing 1/5 of a full tank. The car was parked in such a way that it made it hard to fully inspect it but I was forced to sign all paperwork before inspection anyway. Misleading and broken promises.
Customers don't matter anymore
I have had to return my vehicle to the Zupps Hyundai Browns Plains Service Centre 6 times since the 20 September 2018 120K service for varying issues. The most concerning is the fuel leaks. After 2 attempts, the service centre fixed the issue with the fuel gauges not working by replacing the fuel assembly. Leak persisted - a new fuel tank was installed (the 2nd one in 3 years). Seems to have stopped the leak, but the fuel gauges are not working again. Returned the vehicle last Friday, 7 December 2018 and was told they couldn't fault - however i...t was the same problem as before, which they had fixed. Problem still exists - I don't know how much fuel is in my vehicle or when it will run out. If the tank runs dry and the engine is damaged as a result, who will foot the repair bill? Probably not Hyundai. How many times do customers have to be inconvenienced by having to continuously return vehicles before so called 'technicians' get it right and fix a problem? Is Hyundai not concerned about the added stress and anxiety they are placing on customers? The customer's assessment of a problem doesn't mean anything anymore. Seems to me it's trial and error - and the customer suffers as a result. Never had this experience with the service provided by Toyota for my wife's vehicle - any identified problem was fixed first time. Even the online Hyundai Customer Care Centre does not respond to emails logged through their system. Perhaps it is just the culture of the organisation - customers don't matter; or maybe the recruitment department is hiring incompetent 'technicians'. Whatever the reason, there is an inherent problem that needs to be addressed by this organisation. Hyundai Australia, it is time to focus on the customer and not just put in the hours and take home a 'paycheck'. Probably one of the worst experiences I have experienced with vehicle servicing in 35 years. If I am looking for a new vehicle where will I go - sadly, probably not Hyundai.
Questions & Answers
Hi, I just bought my first Hyundai, a Kona. I've had the car for about a month now, does Hyundai send out customer satisfaction surveys? Or is it as I suspected, they don't give a damn once the cheque has cleared.....
"does Hyundai send out customer satisfaction surveys? Or is it as I suspected, they don't give a damn once the cheque has cleared...." -
DEFINITELY NOT THE ONE I DEALT WITH (Zupps). When I went to pick up my car (after 9 days!) I asked the customer service guy for a car key to check what they've done, he at first didn't want to give me the key, only when I said I will not pay until I check what they've done he hesitantly handed me the key. It's been now 2 days, all seems to be ok. for now. Good luck, hope your experience will be better.
how do you make a formal complaint to Hyundai? I can't find an email address...
You need to go onto Hyundai australia's desktop website.
Down the bottom is a contact us section where you can select warranty etc to email them.
Always remember that you will catch many flies with honey and none with vinegar so be diplomatic and factual. I know from just a general enquiry in my case it took a month for a reply so chill for a reply.
Hope this helps :)
Replaced the window regulator for an i30 last May and it is faulty again. The dealer wants me to pay another $549 to replace it. I think it is ridiculous as it is just over a year and I did not anticipate it would give up so quickly. I am wondering how best to resolve the issue?
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