- Verified customer
Bad people management.
I bought a brand new accent. Another dealer said they could do it $1000 cheaper. The day later, I rang to organise my letter of cancelling the contract. The manager asked me why and I said you ripped me off. He abused me and lied saying I can't cancel the contract even though it's clearly written in black and white. Then said can we start again, what do you want. Intimidated I declared I only wanted $500 back. Thinking at least it was my fault not shopping around first. All good till I picked up vehicle. I promised they would pick up my plates ...in storage. Nup. Then odometer had 66kms on it. They said they had to drive in to another dealer to get detailed because their shop is getting renovated. There is a paint chip on bonnet. The fuel tank is now missing 1/5 of a full tank. The car was parked in such a way that it made it hard to fully inspect it but I was forced to sign all paperwork before inspection anyway. Misleading and broken promises.
Customers don't matter anymore
I have had to return my vehicle to the Zupps Hyundai Browns Plains Service Centre 6 times since the 20 September 2018 120K service for varying issues. The most concerning is the fuel leaks. After 2 attempts, the service centre fixed the issue with the fuel gauges not working by replacing the fuel assembly. Leak persisted - a new fuel tank was installed (the 2nd one in 3 years). Seems to have stopped the leak, but the fuel gauges are not working again. Returned the vehicle last Friday, 7 December 2018 and was told they couldn't fault - however i...t was the same problem as before, which they had fixed. Problem still exists - I don't know how much fuel is in my vehicle or when it will run out. If the tank runs dry and the engine is damaged as a result, who will foot the repair bill? Probably not Hyundai. How many times do customers have to be inconvenienced by having to continuously return vehicles before so called 'technicians' get it right and fix a problem? Is Hyundai not concerned about the added stress and anxiety they are placing on customers? The customer's assessment of a problem doesn't mean anything anymore. Seems to me it's trial and error - and the customer suffers as a result. Never had this experience with the service provided by Toyota for my wife's vehicle - any identified problem was fixed first time. Even the online Hyundai Customer Care Centre does not respond to emails logged through their system. Perhaps it is just the culture of the organisation - customers don't matter; or maybe the recruitment department is hiring incompetent 'technicians'. Whatever the reason, there is an inherent problem that needs to be addressed by this organisation. Hyundai Australia, it is time to focus on the customer and not just put in the hours and take home a 'paycheck'. Probably one of the worst experiences I have experienced with vehicle servicing in 35 years. If I am looking for a new vehicle where will I go - sadly, probably not Hyundai.
Walked in nervous. Left smiling!
From my initial inquiry expressing interest right through to sealing the deal - I couldn't be more happier than my experience with Briner.
A gentleman from start to finish, he listened, understood and made me feel at ease about any concerns or questions I had from purchasing my selected vehicle.
Refreshing experience and I definitely know who my go to is
Thanks for your help
Customer service 1300 number
Customer service is a joke, you email in regards to a redemption offer you get no reply, you call 3 different times to get told someone will call you today to let you know and I’m still waiting since the start of October, for such a large company it’s really pathetic.
Frustrating customer service.
Have a new i30, head unit always disconnected Bluetooth and android auto on several phones. Taken back numerous times to get the same "No fault found" excuse. Dropped in with fault actually occurring and even happened with their techs phone, they replaced a cable even when I mentioned that Bluetooth also disconnects. Unit continued to disconnect so took it back, they said I had old software and the new software was meant to fix the errors. Now the unit doesn't keep the time ( resets to 12 am upon car start with a date of 2015) Android auto can...take up to 5 minuets to initialize, disconnect Bluetooth hands free, disconnects android auto randomly. Hyundai said they would replace unit. Took to dealer to give them details and 2 weeks later was told that the warranty was rejected even after Hyundai said yes. Still fighting to get a working head unit.
- Verified customer
Integrity Honesty and Respect
Our best buying experience ever. When we originally went to Mandurah Hyundai to enquire about a demo model, we actually couldn’t afford the one we liked. We were so impressed by the staff there that we emailed the Manager of the dealership to say Thankyou for the outstanding customer service we received. We felt that we were treated with dignity and fairness and we know we were offered a very very fair price for a trade deal against the new demo model, but we couldn’t afford it. The manager saw our email and asked the staff if there was any...thing that could be done to get the deal over the line, we received a phone call asking us to return to the dealership (a few days later). We went back and we were invited to sit in the Managers office. We were asked what our bottom line was regarding funds, after we gave our absolute maximum figure, we waited. The Manager of the dealership was gone for a while and we chatted to the salesman who was still with us. The Manager returned and said, here’s the deal, there’s your figure, sign it and the car is yours! We were thrilled! At this point I would like to say I have been in customer service for almost 40 years and I have also been a mystery shopper, I always expect (but rarely receive) the highest and most professional service. Raleigh and his team are unequalled as far as we are concerned. We couldn’t be happier with our treatment and will happily recommend our family and friends to visit this dealership. At the end of the day, this was not a deal that was going to result in huge amounts of profit for Mandurah Hyundai, we knew that, but if we had bought a fleet of cars we still wouldn’t have received finer service. To Raleigh and his team, may we please say Thankyou for your efforts in serving us, we feel as if we have not only bought a car but made new friends also. There really aren’t enough words to praise this wonderful team. Please accept our warmest regards for the future, we appreciate your kindness to us very much, Michael and Madeleine Jones.
Problems with seats, they say they will replace but want me to pay labour!!
The seats of my 2012 i20 have a bar that sits on your lower back. They issued a service bulletin to replace the foam in the seats. Im now told they will supply the parts but I have to pay 4 hours labour to fit it!!
Will be contacting a lawyer as my back problems have worsened since owning this car.
NEVER AGAIN will I buy a Hyundai.... Customer care?? More like Customer we don't care!!
Refuse to accept car has issues
Took my Hyundai Elantra to North Lakes Hyundai due to several issues.
1- Knock in front end when going over speed bumps
2- Knock in front end when reversing from my driveway onto road
3- Excessive vibration in cabin when stopped at lights, as if it was a deisel.
4- Rear end sways heavily when avoiding a pot hole at 80kmh. After this happened I tested the sway motion by repeating the incident at various speeds, gets progressively worse from 70kmh.
What did Hyundai do?
They replaced the top engine mount (as this is the most common reason fo...
Sold junk insurance and sales person was OK
Decent sales experience however after the fact I realised the salesperson was only interested in pushing whatever they had in stock on me and not necessarily what I really wanted.
It all felt a bit dodgy there and more used car than new car feel.
I asked about colors and was told the silver was the darkest grey colour that was available - and then found out online that Dark Phantom was the darkest.
Nearly purchased a silver instead of the colour I really wanted and then a new car came in which was the right colour and suddenly the sal...es person remembered there was a darker colour... but it had a safety pack (which I wasn't being sold on till then) and suddenly I HAD to have the safety pack and they would do me a deal on it. I asked about leather seats and was convinced it was idiotic to get them - too cold in winter too hot in summer....rubbish I realised later. If that was true why do the highest end cars have leather??
Go somewhere else
Purchased a brand new Hyundai from a car dealer who loves seeing himself on tv. This guy is all show cars are priced well however he kills you on service costs avoid taking your new vehicle back after purchase go elsewhere
Bad customer service
I purchase a second hand car low Klm more expensive than most of there new cars on the lot had an issue with the car after a week or so of owning. Had to drive some 175klm twice to have work done on both bookings they never once offered to take me somewhere tried to get a loan car on the second visit but denied, so my poor wife had to sit around because the fella at the front desk is the most rude person if it's wasn't for one of the sales staff offering to take her somewhere to spend 3 1/2 hours down the street she would have be ignored totally. Will never deal with this company again a will not give good feedback. Very disappointed.
ABYSMAL CUSTOMER SERVICE - DARWIN HYUNDAI
Vehicle needed major repairs - had to demand a loan vehicle which took 2 days to organize with inconsiderate and unhelpful staff. I had 10 minutes to collect a loan vehicle - I live rural and was at least half hour away and was told: I can't wait around for half an hour. I knock off at 5pm and I've got things to do. Be here at 7.30am tomorrow to collect vehicle". I had to demand the courtesy bus to take me to the rental vehicle as staff did not offer. I still have not received copy of the service record after numerous phone calls and emails. I do want to upgrade with another Hyundai Sante Fe - BUT NOT FROM DARWIN HYUNDAI - it will be worth a trip interstate.
I booked in for a $135 service online to arrive in store and be charged $275 apparently due to an error on the system. I later called the Hyundai care team who said they were going to do nothing about it, which I highlighted was false advertising and the man was quite rude, dismissed what I was saying and refused to let me speak to any management.
Hyundai South Morang - Un-courteous Service
Poor service and not courteous. I booked for some parts repairs on my Hyundia i30, was given a time for 9:30am. On reaching there, the service person asked me to come back at 12:30..... and also surprised me by saying that they will charge $140 just to have a look. This was not told before on the phone while booking. I feels like they are not interested in small service but since they are Hyundai dealer we are locked with them for Hyundai part. Such a bitter experience from a company that is striving to be best at their cars.
Previously, I have been dealing with Dandenong Hyundai for service and parts repairs. They are such a cheerful and friendly bunch of people. Very very opposite to South Morgan ones.
Terrible customer service
I was charged for a service that was never completed and the service lady insisted that it had been done and that I had to pay for it using threatening words. Staff have a sense of entitlement, are rife and don't really care about customer satisfaction.
Shocking after sales service
If I could have given zero starts I would have.
Our 1 year old Veloster required a new gearbox. Agreement was reached between the dealer and Hyundai to pay for a hire car whilst it was off the road as no loan vehicles available. The Hyundai manager reneged on the agreement. I'm still waiting for the refund 6 months later form and banking details supplied but they will anot return emails or calls... I'm constantly chasing them. When I called them again today (second call of the day) I've been told today it will be another 2-3 weeks (if I'm lucky!).
Disgraceful service. The staff really don't care. STAY CLEAR OF THEM!
I’d like to thank the staff at werribee, specially Jake, I called this morning, dropped my car down to have checked, problem solved by the afternoon and ready to be collected, excellent customer service, very friendly and helpful, I will be returning, great to see such caring service.
Questions & Answers
Hi, I just bought my first Hyundai, a Kona. I've had the car for about a month now, does Hyundai send out customer satisfaction surveys? Or is it as I suspected, they don't give a damn once the cheque has cleared.....
"does Hyundai send out customer satisfaction surveys? Or is it as I suspected, they don't give a damn once the cheque has cleared...." -
DEFINITELY NOT THE ONE I DEALT WITH (Zupps). When I went to pick up my car (after 9 days!) I asked the customer service guy for a car key to check what they've done, he at first didn't want to give me the key, only when I said I will not pay until I check what they've done he hesitantly handed me the key. It's been now 2 days, all seems to be ok. for now. Good luck, hope your experience will be better.
how do you make a formal complaint to Hyundai? I can't find an email address...
You need to go onto Hyundai australia's desktop website.
Down the bottom is a contact us section where you can select warranty etc to email them.
Always remember that you will catch many flies with honey and none with vinegar so be diplomatic and factual. I know from just a general enquiry in my case it took a month for a reply so chill for a reply.
Hope this helps :)
Replaced the window regulator for an i30 last May and it is faulty again. The dealer wants me to pay another $549 to replace it. I think it is ridiculous as it is just over a year and I did not anticipate it would give up so quickly. I am wondering how best to resolve the issue?
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