Reviewer Photos & Videos
Poor customer service
Ingle farm Hyundai, poor customer service, had Towbar fitted pre delivery left magnetic parts bowl stuck to underside of car, no follow up on accessories ordered, now faulty Santa Fe and dealer and Hyundai doesn’t want to know about it, wouldn’t recommend anybody using their service
Jefferson Hyundai $169ph labour charge
Charged my student daughter $169 per hour labour charge! This wad after they wanted to charge an extra $170 for an assessment of an electric window that wasn't working. In one minute the technician said...the window is not working! Absolute disgrace taking advantage of young female clients. Be warned.
- Verified customer
Jefferson Hyundai List parts on eBay that are OBSOLETE and no longer exist
I ordered a Spare Part on eBay from them yesterday. I received a message from them this morning with a flimsy excuse telling me the part is obsolete, despite them saying they had 10 in stock. What else are they listing on eBay that doesn't exist. What other promises do they make to customers they don't keep?
I booked my Hyundai in for a service at Giant Hyundai Osborn Park, as I live nearby, this morning and arrived there at 7.25am. Myself and others were left standing outside locked doors at the reception area. There were 4 people inside just 4 -5 meters from us, sipping their coffee and totally ignored us. Didn't even look up when we tried the door. Just an acknowledgement and possibly holding up 5 fingers to indicate they opened at 7.30am would have been nice but nothing. In fact the closest guy started to look up but quickly lowered his head as...to say if I don't look, they will go away. Maybe opening the door and saying they start at 7.30am but have a seat and coffee would have been nice. But nothing. Couldn't care less. I'm sure if it was the manager or a family member or friend then the treatment would have been different, so how much do they respect and value customers ???? It seems like we are doing them a huge favour by taking our vehicle there. Anyway, I left, went home and rang John Hughes service centre who open at 7am and booked in for tomorrow. I also discovered that they have a $50 discount on the service if its booked in before 31 Jan 2019. Bonus. They have an early bird system where you can drop of car earlier if needed. It appears they try to get your business.
- Verified customer
My Experience with the dealership
Hyundai dealer at Caroline springs.
We noticed some freaky coincidence, or some very suspicious activity going on. We dropped our 5 year old car off for a service, very low kilometres 18k, so it only needed a minor service but they wanted to do a major service. We said no.
They were very disappointed...
Soon after it’s service, the dash light came on and the auto transmission was driving like a dog. Over revving and jerking when changing gears. They told us we might need a new trannie. I did a bit of research and spoke to some mechanics.
- Verified customer
Bad people management.
I bought a brand new accent. Another dealer said they could do it $1000 cheaper. The day later, I rang to organise my letter of cancelling the contract. The manager asked me why and I said you ripped me off. He abused me and lied saying I can't cancel the contract even though it's clearly written in black and white. Then said can we start again, what do you want. Intimidated I declared I only wanted $500 back. Thinking at least it was my fault not shopping around first. All good till I picked up vehicle. I promised they would pick up my plates ...in storage. Nup. Then odometer had 66kms on it. They said they had to drive in to another dealer to get detailed because their shop is getting renovated. There is a paint chip on bonnet. The fuel tank is now missing 1/5 of a full tank. The car was parked in such a way that it made it hard to fully inspect it but I was forced to sign all paperwork before inspection anyway. Misleading and broken promises.
Customers don't matter anymore
I have had to return my vehicle to the Zupps Hyundai Browns Plains Service Centre 6 times since the 20 September 2018 120K service for varying issues. The most concerning is the fuel leaks. After 2 attempts, the service centre fixed the issue with the fuel gauges not working by replacing the fuel assembly. Leak persisted - a new fuel tank was installed (the 2nd one in 3 years). Seems to have stopped the leak, but the fuel gauges are not working again. Returned the vehicle last Friday, 7 December 2018 and was told they couldn't fault - however i...t was the same problem as before, which they had fixed. Problem still exists - I don't know how much fuel is in my vehicle or when it will run out. If the tank runs dry and the engine is damaged as a result, who will foot the repair bill? Probably not Hyundai. How many times do customers have to be inconvenienced by having to continuously return vehicles before so called 'technicians' get it right and fix a problem? Is Hyundai not concerned about the added stress and anxiety they are placing on customers? The customer's assessment of a problem doesn't mean anything anymore. Seems to me it's trial and error - and the customer suffers as a result. Never had this experience with the service provided by Toyota for my wife's vehicle - any identified problem was fixed first time. Even the online Hyundai Customer Care Centre does not respond to emails logged through their system. Perhaps it is just the culture of the organisation - customers don't matter; or maybe the recruitment department is hiring incompetent 'technicians'. Whatever the reason, there is an inherent problem that needs to be addressed by this organisation. Hyundai Australia, it is time to focus on the customer and not just put in the hours and take home a 'paycheck'. Probably one of the worst experiences I have experienced with vehicle servicing in 35 years. If I am looking for a new vehicle where will I go - sadly, probably not Hyundai.
Walked in nervous. Left smiling!
From my initial inquiry expressing interest right through to sealing the deal - I couldn't be more happier than my experience with Briner.
A gentleman from start to finish, he listened, understood and made me feel at ease about any concerns or questions I had from purchasing my selected vehicle.
Refreshing experience and I definitely know who my go to is
Thanks for your help
Customer service 1300 number
Customer service is a joke, you email in regards to a redemption offer you get no reply, you call 3 different times to get told someone will call you today to let you know and I’m still waiting since the start of October, for such a large company it’s really pathetic.
Frustrating customer service.
Have a new i30, head unit always disconnected Bluetooth and android auto on several phones. Taken back numerous times to get the same "No fault found" excuse. Dropped in with fault actually occurring and even happened with their techs phone, they replaced a cable even when I mentioned that Bluetooth also disconnects. Unit continued to disconnect so took it back, they said I had old software and the new software was meant to fix the errors. Now the unit doesn't keep the time ( resets to 12 am upon car start with a date of 2015) Android auto can...take up to 5 minuets to initialize, disconnect Bluetooth hands free, disconnects android auto randomly. Hyundai said they would replace unit. Took to dealer to give them details and 2 weeks later was told that the warranty was rejected even after Hyundai said yes. Still fighting to get a working head unit.
- Verified customer
Integrity Honesty and Respect
Our best buying experience ever. When we originally went to Mandurah Hyundai to enquire about a demo model, we actually couldn’t afford the one we liked. We were so impressed by the staff there that we emailed the Manager of the dealership to say Thankyou for the outstanding customer service we received. We felt that we were treated with dignity and fairness and we know we were offered a very very fair price for a trade deal against the new demo model, but we couldn’t afford it. The manager saw our email and asked the staff if there was any...thing that could be done to get the deal over the line, we received a phone call asking us to return to the dealership (a few days later). We went back and we were invited to sit in the Managers office. We were asked what our bottom line was regarding funds, after we gave our absolute maximum figure, we waited. The Manager of the dealership was gone for a while and we chatted to the salesman who was still with us. The Manager returned and said, here’s the deal, there’s your figure, sign it and the car is yours! We were thrilled! At this point I would like to say I have been in customer service for almost 40 years and I have also been a mystery shopper, I always expect (but rarely receive) the highest and most professional service. Raleigh and his team are unequalled as far as we are concerned. We couldn’t be happier with our treatment and will happily recommend our family and friends to visit this dealership. At the end of the day, this was not a deal that was going to result in huge amounts of profit for Mandurah Hyundai, we knew that, but if we had bought a fleet of cars we still wouldn’t have received finer service. To Raleigh and his team, may we please say Thankyou for your efforts in serving us, we feel as if we have not only bought a car but made new friends also. There really aren’t enough words to praise this wonderful team. Please accept our warmest regards for the future, we appreciate your kindness to us very much, Michael and Madeleine Jones.
Problems with seats, they say they will replace but want me to pay labour!!
The seats of my 2012 i20 have a bar that sits on your lower back. They issued a service bulletin to replace the foam in the seats. Im now told they will supply the parts but I have to pay 4 hours labour to fit it!!
Will be contacting a lawyer as my back problems have worsened since owning this car.
NEVER AGAIN will I buy a Hyundai.... Customer care?? More like Customer we don't care!!
Refuse to accept car has issues
Took my Hyundai Elantra to North Lakes Hyundai due to several issues.
1- Knock in front end when going over speed bumps
2- Knock in front end when reversing from my driveway onto road
3- Excessive vibration in cabin when stopped at lights, as if it was a deisel.
4- Rear end sways heavily when avoiding a pot hole at 80kmh. After this happened I tested the sway motion by repeating the incident at various speeds, gets progressively worse from 70kmh.
What did Hyundai do?
They replaced the top engine mount (as this is the most common reason fo...
Sold junk insurance and sales person was OK
Decent sales experience however after the fact I realised the salesperson was only interested in pushing whatever they had in stock on me and not necessarily what I really wanted.
It all felt a bit dodgy there and more used car than new car feel.
I asked about colors and was told the silver was the darkest grey colour that was available - and then found out online that Dark Phantom was the darkest.
Nearly purchased a silver instead of the colour I really wanted and then a new car came in which was the right colour and suddenly the sal...es person remembered there was a darker colour... but it had a safety pack (which I wasn't being sold on till then) and suddenly I HAD to have the safety pack and they would do me a deal on it. I asked about leather seats and was convinced it was idiotic to get them - too cold in winter too hot in summer....rubbish I realised later. If that was true why do the highest end cars have leather??
Go somewhere else
Purchased a brand new Hyundai from a car dealer who loves seeing himself on tv. This guy is all show cars are priced well however he kills you on service costs avoid taking your new vehicle back after purchase go elsewhere
Bad customer service
I purchase a second hand car low Klm more expensive than most of there new cars on the lot had an issue with the car after a week or so of owning. Had to drive some 175klm twice to have work done on both bookings they never once offered to take me somewhere tried to get a loan car on the second visit but denied, so my poor wife had to sit around because the fella at the front desk is the most rude person if it's wasn't for one of the sales staff offering to take her somewhere to spend 3 1/2 hours down the street she would have be ignored totally. Will never deal with this company again a will not give good feedback. Very disappointed.
Questions & Answers
I am amazed that review about the spare tyre and would like to here from others or Hyundai what the story is
Hi, I just bought my first Hyundai, a Kona. I've had the car for about a month now, does Hyundai send out customer satisfaction surveys? Or is it as I suspected, they don't give a damn once the cheque has cleared.....
"does Hyundai send out customer satisfaction surveys? Or is it as I suspected, they don't give a damn once the cheque has cleared...." -
DEFINITELY NOT THE ONE I DEALT WITH (Zupps). When I went to pick up my car (after 9 days!) I asked the customer service guy for a car key to check what they've done, he at first didn't want to give me the key, only when I said I will not pay until I check what they've done he hesitantly handed me the key. It's been now 2 days, all seems to be ok. for now. Good luck, hope your experience will be better.
You should never go to Zupps !!
Hyundai Northside is the place to go- bought several cars from them and the service and aftercare is A+.. Sun Heo (the sales guy) even gave me a follow up call the next day and following week to see how everything with the car was going and make sure I was happy. They also sent a customer survey the day I picked up the car which was independent of that dealership.
how do you make a formal complaint to Hyundai? I can't find an email address...
You need to go onto Hyundai australia's desktop website.
Down the bottom is a contact us section where you can select warranty etc to email them.
Always remember that you will catch many flies with honey and none with vinegar so be diplomatic and factual. I know from just a general enquiry in my case it took a month for a reply so chill for a reply.
Hope this helps :)
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