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Hyundai Dealers

Hyundai Dealers (page 3 of 11)

2.0 from 218 reviews

Reviews

(44)
(7)
(2)
(19)
(146)
  • Product Quality
    2.6 (37)
  • Return Claim MadeYes (2) · No (34)
  • Customer Service
    2.6 (34)

Reviewer Photos & Videos

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Troy

TroyMetropolitan Adelaide, SA

  • 10 reviews

Poor customer service

published

Ingle farm Hyundai, poor customer service, had Towbar fitted pre delivery left magnetic parts bowl stuck to underside of car, no follow up on accessories ordered, now faulty Santa Fe and dealer and Hyundai doesn’t want to know about it, wouldn’t recommend anybody using their service

Peter Hutton

Peter HuttonVictoria

Jefferson Hyundai $169ph labour charge

published

Charged my student daughter $169 per hour labour charge! This wad after they wanted to charge an extra $170 for an assessment of an electric window that wasn't working. In one minute the technician said...the window is not working! Absolute disgrace taking advantage of young female clients. Be warned.

Cher

Cher

  • 2 reviews
  • 6 likes

Dismissed by salesman

published

I recently went to Hyundai Southport to buy a new car. The young salesman dismissed me obviously made judgements about my age and gender. Not happy. Went elsewhere. Paid cash.

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LDA

LDANowra

  • Verified customer

Jefferson Hyundai List parts on eBay that are OBSOLETE and no longer exist

published

I ordered a Spare Part on eBay from them yesterday. I received a message from them this morning with a flimsy excuse telling me the part is obsolete, despite them saying they had 10 in stock. What else are they listing on eBay that doesn't exist. What other promises do they make to customers they don't keep?

Dealership LocationVIC, Jefferson
Steven Roach

Steven RoachPerth, WA

  • 20 reviews

Poor Service

published
Dealership LocationOsborne Park Western Ausytalia
Mike_Hunt

Mike_HuntAirlie Beach

  • 12 reviews
  • 19 likes
  • Verified customer

My Experience with the dealership

published
BadgeActive
TransmissionAutomatic
Date PurchasedApr 2013
Dealership LocationVIC, Lakeside
Roady

Roadypaulroady@gmail.com

  • 2 reviews
  • 1 like
  • Verified customer

Bad people management.

published
Dealership LocationNSW, Shellharbour
Michael F

Michael FBrisbane

Customers don't matter anymore

published
Dealership LocationQLD, Zupps Hillcrest
Taz

Taz

  • 4 reviews

Walked in nervous. Left smiling!

published

From my initial inquiry expressing interest right through to sealing the deal - I couldn't be more happier than my experience with Briner.
A gentleman from start to finish, he listened, understood and made me feel at ease about any concerns or questions I had from purchasing my selected vehicle.
Refreshing experience and I definitely know who my go to is

Thanks for your help

Dealership LocationVIC, Lakeside
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Cheryl

CherylGreater Melbourne (Inner), VIC

  • 12 reviews

Used car

published

Bought a used 2013 holden from werribee hyundai,all went well asked if it had takata airbags told no we cant sell it if it did.Received a recall saying it does have the airbags and its a 2012 holden,l bought the car 3 months ago????

Dealership LocationVIC, Werribee
kristin

kristin

  • 3 reviews

Customer service 1300 number

published

Customer service is a joke, you email in regards to a redemption offer you get no reply, you call 3 different times to get told someone will call you today to let you know and I’m still waiting since the start of October, for such a large company it’s really pathetic.

Dealership LocationVIC, Jefferson
Sliverin

SliverinSouth East Queensland, QLD

  • 3 reviews

Frustrating customer service.

published
Dealership LocationQLD, Llewellyn
  • Verified customer

Integrity Honesty and Respect

published
Dealership LocationWA, Mandurah
dmwheelers

dmwheelersGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 3 likes

Problems with seats, they say they will replace but want me to pay labour!!

published

The seats of my 2012 i20 have a bar that sits on your lower back. They issued a service bulletin to replace the foam in the seats. Im now told they will supply the parts but I have to pay 4 hours labour to fit it!!
Will be contacting a lawyer as my back problems have worsened since owning this car.
NEVER AGAIN will I buy a Hyundai.... Customer care?? More like Customer we don't care!!

Dealership LocationVIC, Werribee
thi

thiNORTH RYDE

  • 2 reviews

FAULTY CAR PARTS AND VOID OF WARRANTY

published

Phil Gilbert - Hyundai delivers faulty car parts and void warranty
Hyundai avoid the problems diverting it back to dealership.

Dealership LocationNSW, Phil Gilbert Croydon
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Richo

RichoDeception bay qld

  • 3 reviews

Refuse to accept car has issues

published
Dealership LocationQLD, Lakes
Dave

DaveSydney

  • 8 reviews
  • 5 likes

Sold junk insurance and sales person was OK

published
Dealership LocationNSW, Ryde
defender

defenderperth

  • 5 reviews

Go somewhere else

published

Purchased a brand new Hyundai from a car dealer who loves seeing himself on tv. This guy is all show cars are priced well however he kills you on service costs avoid taking your new vehicle back after purchase go elsewhere

Dealership LocationWA, John Hughes Victoria Park
2 comments
defender
defender

also should this dealer ring you make sure you treat him with the respect he demands from a television celebrity otherwise he refuses to talk to you again

defender
defender
Most unhappy

Most unhappy

  • 4 reviews
  • 2 likes

Bad customer service

published

I purchase a second hand car low Klm more expensive than most of there new cars on the lot had an issue with the car after a week or so of owning. Had to drive some 175klm twice to have work done on both bookings they never once offered to take me somewhere tried to get a loan car on the second visit but denied, so my poor wife had to sit around because the fella at the front desk is the most rude person if it's wasn't for one of the sales staff offering to take her somewhere to spend 3 1/2 hours down the street she would have be ignored totally. Will never deal with this company again a will not give good feedback. Very disappointed.

Dealership LocationVIC, Cranbourne

warranty disappointment

published

vehicle mileage 22,000km. reported shuddering brakes and was told the vehicle required front disc pads and rotors. however i was told that they were not covered by warranty!!!!!! AT 22,000km, unbelievable.!!!!

Dealership LocationVIC, Essendon
Page 3 of 11
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Questions & Answers

RON HARRIGAN

RON HARRIGANasked

I am amazed that review about the spare tyre and would like to here from others or Hyundai what the story is

No answers
Brendan M

Brendan Masked

Hi, I just bought my first Hyundai, a Kona. I've had the car for about a month now, does Hyundai send out customer satisfaction surveys? Or is it as I suspected, they don't give a damn once the cheque has cleared.....

2 answers
Brisbane
Brisbane

"does Hyundai send out customer satisfaction surveys? Or is it as I suspected, they don't give a damn once the cheque has cleared...." -
DEFINITELY NOT THE ONE I DEALT WITH (Zupps). When I went to pick up my car (after 9 days!) I asked the customer service guy for a car key to check what they've done, he at first didn't want to give me the key, only when I said I will not pay until I check what they've done he hesitantly handed me the key. It's been now 2 days, all seems to be ok. for now. Good luck, hope your experience will be better.
"Bris"

jasmineelizabeth
jasmineelizabeth

You should never go to Zupps !!
Hyundai Northside is the place to go- bought several cars from them and the service and aftercare is A+.. Sun Heo (the sales guy) even gave me a follow up call the next day and following week to see how everything with the car was going and make sure I was happy. They also sent a customer survey the day I picked up the car which was independent of that dealership.

Leaking

Leakingasked

how do you make a formal complaint to Hyundai? I can't find an email address...

2 answers
MR T.S.
MR T.S.

You need to go onto Hyundai australia's desktop website.
Down the bottom is a contact us section where you can select warranty etc to email them.
Always remember that you will catch many flies with honey and none with vinegar so be diplomatic and factual. I know from just a general enquiry in my case it took a month for a reply so chill for a reply.
Hope this helps :)

Mike
Mike

Many Thanks for your response.. We tried both Honey and Vinegar with no success... Judge Judy our next hope :)

Love the car though service has been so poor I could not recommend a Hyundai to anyone due to lack of service..

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