Terrible customer service
I was charged for a service that was never completed and the service lady insisted that it had been done and that I had to pay for it using threatening words. Staff have a sense of entitlement, are rife and don't really care about customer satisfaction.
Shocking after sales service
If I could have given zero starts I would have.
Our 1 year old Veloster required a new gearbox. Agreement was reached between the dealer and Hyundai to pay for a hire car whilst it was off the road as no loan vehicles available. The Hyundai manager reneged on the agreement. I'm still waiting for the refund 6 months later form and banking details supplied but they will anot return emails or calls... I'm constantly chasing them. When I called them again today (second call of the day) I've been told today it will be another 2-3 weeks (if I'm lucky!).
Disgraceful service. The staff really don't care. STAY CLEAR OF THEM!
I’d like to thank the staff at werribee, specially Jake, I called this morning, dropped my car down to have checked, problem solved by the afternoon and ready to be collected, excellent customer service, very friendly and helpful, I will be returning, great to see such caring service.
New car salesman Greig Malvenan was very helpful and friendly without being pushy.
The idea of keeping our new car under wraps - before the big reveal - was a nice touch!
Greig will definitely be the salesman I contact should we need another car.
The only thing I was a little disappointed in was - fuel tank only half full on delivery!
Awful customer service
Recently had our car serviced and expressed concern afterwards over some of the items inspected/replaced. When I was contacted back by the dealership, the representative gave the impression that the phone call was something to cross off his 'to-do' list and when I explained my concerns, he actually said to me, "you sound like you're ready to walk away", yet made no attempt to fix the situation (asking me to bring the car back and they'll check it would have been helpful and simple!) or address the problems I had mentioned. Appalling attitude. W...hen I tried to contact management about the awful customer service and the still unresolved vehicle service elements, the email address I was provided with bounced back as didn't exist. After making numerous attempts to get in touch with management since then still about my concerns, I've heard nothing back. Incredibly disappointed and they've lost a once loyal customer.
THankyou Jake and Hyundai
I would like to thank all the staff at Werribee Hyundai Service particularly Jake for their service and help over the last few weeks. A couple of months ago I got into a minor accident in my car and I was told by my insurance to go to a panel shop/mechanic in the Sunshine area. First of all it took 3 weeks to "fix" and when I did finally get it back I almost immediately noticed a loud banging and scraping noise but as it was the weekend I did all I could by calling my insurance after hours number and leaving the details, I didn't hear from them...for a few days and in this time the problem got worse. Therefore this day after work I decided to take it into Werribee Hyundai. From that day onward Jake has been amazing helping me thru the process to get my car fixed and letting mew know step by step what is happening. I thoroughly recommend WH and their service department if you ever have any car issues.
- Verified customer
Bad new car experience
We purchased a new Elantra from this dealer who obviously was careless with a pre delivery inspection. We handed over our hard earned money, drove the car out of the dealership, within 45 minutes I turned the air conditioner on, only to realize it is not working.
Within 2 hours of picking up the new car, it was already at the dealership's workshop to have the air conditioner compressor replaced.
Not only did I drive the car out of their yard with a faulty air conditioner but also with 6 months registration when I was entitled to 12 months as per Hyundai's promotional offer.
As a returning customer, they took advantage of my trust in them and abused it.
These guys won't be getting any business from me again.
Giant thumbs down
You will do far better going elsewhere for your Hyundai.
A complete waste of my time. They are not one bit helpful. Was interested in buying the new i30N.
Do you think I’d get someone interested enough to show me through it and offer me a test drive?
They all made up their minds early in the piece that I was not a prospective buyer. Well little did they know, I wanted to buy one for my sons 21st birthday. Will now go elsewhere. Plenty of other dealerships to go to.
Nunawading, all those bad Google reviews about you say it all. Time there for new management and new salesman that will show respect to the potential purchaser.
Full of lies, time taken to do a service, grease / oil all over car body, damaged window tint,broken inside mirror, and both sun vises, lied to about service price, told a major service is required and need car all day ( 4 hours on Sat is not enough time). Get to dealer to hand car in for major service and find out car was only serviced 6000 km and 12 months ago. Chose to do a minor service this time and saved $400 and 10000 km / + 12 months before the major service is required. Reported a number of faults and not fixed. The speedo would stick...and not move while driving. Speedo read 40 Kmph and Tacho was reading 3500 RPM ( in 5th gear) and car beside me doing 100kmh. They kept saying that speedo was all ok and nothing wrong until i produced the photos ( X 5 pictures) and threatend to take it to the media.
Customer service and the car from hell !!!!!!!
I bought the I20 in September 2015. Few weeks later radio failed - it took them a whole week to fix it and in the process they damaged the outside frame, when I mentioned that, the guy shrugged his shoulder saying "this happens"(!!!) The first service (on warranty) was ok. Earlier in April 2018 I've noticed a strange noise coming from the engines - took it to Zapps and left there for them to check. It also needed a scheduled service. At the end of the same day they said I need to live it with them because it would take a week (!!!!!!) to find...out what the the problem is. I asked for a curtesy car = "don't have any"(!!) I said I need to get to my regular volunteering work (he shrugged his shoulders "who cares" attitude). I asked for a quote which came to $ 1300 (!!!!) After a week my husband gave them a call to check if we can collect the car. A customer service woman said the car is being washed at this moment so we can collect it this afternoon. Went there and told the customer service guy about the call, he said that the car is NOT ready, that there is something else they need to check. The woman who we spoke with admitted it was her who told us to collect the car. We walked out of the Service Department and still waiting for a call. Zapps have recently redeveloped their premises - a lot of our money were spent on it. costomer service is ZERO stars!!!!!!!!!!! I WILL NEVER GO TO ZAPPS AND NEVER BUY ANOTHER HYUNDAI.
Good car, shame about the service.
I bought a Kona from Keema Hyundai springwood a month ago. This was my first Hyundai, and while time will tell if there will be another, one thing is certain I will not buy another car from Keema. They made buying a new car such hard work. As soon as I'd signed up, I felt I became an annoying inconvenience. Simply getting through by phone is enough to test your patience. Must be good to run a business that doesn't need customers eh? I bought the car at Keema because it was the closest dealership to me, but the servicing will be done somewhere else, anywhere else. Does Hyundai send out customer satisfaction surveys? Or it as I suspected, they don't care once the cheque clears....
THESE GUYS MUST BE TO BUSY TO SELL CARS! keema Brisbane
THESE GUYS MUST BE TO BUSY TO SELL CARS!
Sent an email inquiry on a vehicle that i wished to purchase on a Wednesday, Thursday no response, called the dealership on Thursday, spoke to a sales person after being placed on hold for some time, this sale person informed me that this vehicle was still available however was not in his yard but at springwood, he took all my details and said he would pass on to a sales person in springwood, Friday no response so i called direct to springwood yard and after being placed on hold the sales guy told me h...
Hyundai Bartons Wynnum fake booking system
Hyundai Bartons Wynnum (QLD) has the most irresponsible and impolite staff in addition to its fake booking system. I booked an appointment to service my car at this center, I received the confirmation E-mail and SMS for my appointment. I had to leave my work 3 hours earlier and drove 40 KM to get there, but when I got there they told me that they don't work after 4 P.M. while my appointment was on 4.15 P.M. . They were really impolite and didn't even apologize for this inconvenience.
sinclair hyundai penrith service
i had my 2013 hyundai serviced in march this year i am very happy with the quality of the work done the price was exelent i had oil change also filter general check car wash and 12 months road service i supply my own oil full syn value for money the car only has 16000 klm on it from new i would highly recomend this company cost 129 dollers was a special offer
Melbourne city Hyundai and general customer service
We bought a Veloster from Melbourne City Hyundai...all went well until the baterry 'died' this was exchanged...but still the car on the same day was revving too high...and the battery light kept coming...most likely indicative of a failing alternator. On getting to the dealership they were unable to look at the car right away (understandable) but they refused to take the car off our hands and give a a loan car so we can be mobile. This car is under warranty. We spent money on the basis that it had a good reputation and that we would be looked a...fter with any warranty issues. Customer service was/Is below average telling us we have to book the car in somewhere else. With someone who has an available loan car. We are stuck before Easter..not getting to work...outside a dealership that will not help. I know this isn't indicative of all dealerships and there are probably many good ones...but Hyundai as a company should step up and honour the warranty as well as looking after the customers needs when they are inconvenienced by a fault in a near new car. Under warranty. Something to think about. We are stuck with a car that will most probably conk out any moment...with no other alternative. We regret our purchase with Hyundai.
Consumer statutory. Guatantee
I30 2014 model radio does not work am and hisses on FM. Stenbornet Hyundia. Nuriootpa refused to replace. or repair radio. Said it was out of warranty by several months.So much for Hyundai signing ACCC agreement. Radio is not fit fot purpose. My opion give this dealer a miss
Questions & Answers
Hi, I just bought my first Hyundai, a Kona. I've had the car for about a month now, does Hyundai send out customer satisfaction surveys? Or is it as I suspected, they don't give a damn once the cheque has cleared.....
"does Hyundai send out customer satisfaction surveys? Or is it as I suspected, they don't give a damn once the cheque has cleared...." -
DEFINITELY NOT THE ONE I DEALT WITH (Zupps). When I went to pick up my car (after 9 days!) I asked the customer service guy for a car key to check what they've done, he at first didn't want to give me the key, only when I said I will not pay until I check what they've done he hesitantly handed me the key. It's been now 2 days, all seems to be ok. for now. Good luck, hope your experience will be better.
how do you make a formal complaint to Hyundai? I can't find an email address...
You need to go onto Hyundai australia's desktop website.
Down the bottom is a contact us section where you can select warranty etc to email them.
Always remember that you will catch many flies with honey and none with vinegar so be diplomatic and factual. I know from just a general enquiry in my case it took a month for a reply so chill for a reply.
Hope this helps :)
Replaced the window regulator for an i30 last May and it is faulty again. The dealer wants me to pay another $549 to replace it. I think it is ridiculous as it is just over a year and I did not anticipate it would give up so quickly. I am wondering how best to resolve the issue?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.