Disappointing customer service re cruise control
My Kona 2018 cruise control does Not hold its selected speed. Set at 103 and it can get up to 109 without any reason, ie travelling down hill. I have complained with the statement, “ because my Kona is bottom of the range, the cruise control is bottom of the range”.
Purchased in August 2018.
Absolutely love this fun small SUV! I looked at all the Chinese offerings including the Haval H6 and MG ZST before looking at the Kona Active and I’m so glad I got the Kona instead of the other two. The Kona smarts just felt more tuned to Australian conditions. The Haval and MG need more refinement. The Kona is very economical to drive and love that you’re not forced to use the expensive premium R95 unleaded petrol. The only negative I can think of is the lack of a multi-band audio equaliser in the multimedia system and perhaps a smaller than average boot size. Other than that it’s just an amazing car to drive.
Purchased in September 2021 at Hyundai Dealers for $31,000.
Exceptional motor vehicle
Our Kona is used daily for shopping and general driving. It is extremely economical. We get the car serviced by Hyundai as directed and there have never been any issues.
Purchased in November 2019.
The reviewer stated that an incentive was offered for this review
Small SUV Fully Loaded
My daughter's daily driver, and my shopping trolley. Bought as a demonstrator. So easy to drive with great vision from a high seating position, and small enough to throw around is tight spaces. The rear view camera is a real boon as the rear window is a little small compared to most hatchbacks and compact sedans. The FWD 2.0 litre engine pulls this light weight mini SUV with gusto, and comfortably covers all city driving demands. The ride is firm giving a sporty feel, though the high centre of gravity counteracts this, but as far as SUVs go, th...is is very close up there with the Europeans (my cousin has a BMW X1, my mate's wife has a Audi Q2 and my niece drives a MB GLA), but not as supple and confident, however at half the price.....I won't complain. All the creature comforts and safety features you'd expect nowadays though I found the Apple Car Play a bit hesitant and unwilling to connect sometimes. Seats 4 adults (or 5 if smaller, however any 6 footers better sit upfront. Seats are very comfortable, and the leather comparable to the BMW. Heads up display is good, lane departure, proximity warnings, auto braking.....this car is loaded with goodies. Car is just over 2 years old now, and hasn't had any issues apart from the tyre pressure monitoring system went on the fritz, and it's adaptive headlights with auto levelling & cornering, stopped working. scheduled servicing is nominal at around $200 a throw. These little issues will be fixed under the 5 year, unlimited klm warranty when out of lockdown.
Purchased in June 2019 at Suttons for $37,999.
This car is such a good car
Drives good on the road has that extra zip needed for highway driving. Coasts along on big trips. Smooth ride. Love how the seats wrap around my back making me feel secure. I love all the safety features as well. Fuel wise I get 700+kms per tank fill. It’s roomy for me but my back seat passengers say there isn’t enough room. Only because they are all tall and long legged. But I don’t care cos for me it’s perfect
Purchased in May 2020.
This car has the space a family of 4 needs, including my tall husband, it's easy to drive and maintain
I use my kona on a daily basis
It's serviced every 15000km
No break downs or faults in the 3 years I've owned it
The back seat is the perfect space for kids.
The back seats fold down
Purchased in February 2018 at Hyundai Dealers for $24,999.
Love the car BUT customer care sucks.
I bought my Kona a couple of months ago and it has been great. However the windscreen was cracked by a stone and it has been a NIGHTMARE getting a new windscreen for it. It has to come from Perth to Melbourne. And it will take 1 - 2 weeks. I was promised twice by Customer Care that I would be given an ETA for the screen. No response! I think my new Kona is a fine vehicle but there is no way I would recommend people buy one - Hyandai may not have parts if it breaks down, and Customer Care is useless.
UPDATE Now it's up from 1-2 weeks to 3 weeks. Hyandai, this is just plain ridiculous and unacceptable.
Purchased in March 2021.
Took delivery 4 weeks ago, engine died on day 1 while driving, wouldn't start, had to be towed away. 2021 model.
Only had around 50 k's on clock. Was in service centre for 2 weeks. Customer "care" was disastrous, Hyundai Roadside Assist operator was quite rude & unhelpful - had no concept of empathy. Issue could be with the ?immobilizer, ? transponder ? fuel pump ? Electrical connection issues. I hadn't driven a kilometer. To say I'm disappointed would be an understatement. What concerns me is that I haven't been able to get anything definitive or concrete as to what is wrong. It seems I've purchased a riddle on 4 wheels that even the manufacturer can't s...olve, only speculate on. I will never feel confident or safe driving this car. Suffice to say that this has caused much stress & I will regret this choice in motor vehicle for a long time. Update Received car back 2 weeks ago after being in for repairs for 2 weeks. It appears to be working ok finally. I'm not crazy about the lane keeping assist. Even when I switch it off through settings it will turn itself back on when the car is restarted. Perhaps it could be useful when driving long distances. 99% of my driving is in the city & I find it annoying & distracting. I doubt that I will ever feel good about this car - my confidence in it is still close to nil. Was promised a mechanical report but still waiting. Lodged a complaint with Hyundai but have heard nothing. Focus seems to be on honing marketing practices. Would be better to focus on making a much better car! Promised that the 1st 3 services would be free because of all this trouble (1st service is free anyway), but again have heard nothing. Lots of excuses but very little meaningful dialog & even less follow-up action. Communication from Hyundai & the dealership in general has been inaccurate & poor. My next car will be a Honda or Toyota, they seem to do much better in the reliability stakes. UPDATE 13.6.21 Engine is now shuddering, feels like it's about to stop altogether. Engine Malfunction Indicator is now appearing. Big question.....have I just been unlucky with this particular car or is there a systemic flaw with this model? I have a crazy busy life as it is, this is the last thing I need atm. The car now has only 1778km on the odometer, if you are reading this & are thinking of buying 2021 Kona - I would strongly urge you NOT to.
Purchased in April 2021 at Westpoint Autos for $28,900.
Not built for short people
Great features and nice to drive. I've only previously owned small cars, not an SUV, and the interior and boot of this car are less spacious than my previous cars.
The positioning of the headrest is too high if you're 5'3 or shorter. The headrest sticks out from the seat and the bottom part of the headrest (which should be in line with the neck/base of the skull) hits the top of my head, so the only way to drive the car is with my back not touching the seat at all. If I were in a car accident, being thrown back against the headrest would cause my head to be tilted downward and snap my neck. If you're short, avoid this car.
Absolutely love my Kona!
I work nightshift and have both freeway and dark winding country road to drive each night, and I always feel safe and comfortable in my Kona. I like the layout of the dash display, media system and steering wheel controls, my seat and seatbelt are comfortable and I can see clearly ahead of me which is important due to wildlife on the road. I love the feel of driving this car, it handles so nicely and it's an absolute joy to drive. Good on fuel, and excellent air-conditioning and sound system as well, which was important to me as music is es...sential for me during night driving. I love the design and look of my car and have received a lot of compliments about how nice it looks. Only thing I don't like is the space saver spare tyre, but it wasn't enough of an issue to stop me from buying the Kona, and I have absolutely no regrets. Boot space is more than adequate for my needs, my family is grown now and it's really only me using the car so it suits me very nicely.
Purchased in September 2020 for $21,000.
good little car, but new car duco questionable
Purchased car from a dealer as a demo model in their showroom in 2018,this car is a great little car. However for a car that is only 2 years old and gets well looked after the black paintwork around the door frame has already faded and bubbled badly.Also it has rust flecks which have appeared on the bonnet, after inspection they say it is from welding which I questioned the original quality of the duco considering I have 2 other white family cars kept and used in the same way as the Kona. I will definitely look closer when buying my next car. Very slow process in repairs being carried by the dealership.
Purchased in January 2018 at Hyundai Dealers for $28,300.
l just purchased my second Hyundai and l am just so impressed with it and the experience of the service of all the team l dealt with l use it daily it gets serviced when needed at Hyundai
Purchased in February 2020 at Hyundai Dealers for $36,000.
- Kona OS 2WD 2.0L Petrol Go
I have purchased this car as a replacement for a #Lemon several months ago. While I had some teething issues with the immobiliser and factory damage, the warranty process is much better than their competitors.
Hyundai- I really appreciate the support you provided getting the warranty claims done when the Dealership gave me the runaround.
This car is my daily driver.
The fuel Economy is good and it is a great all round car in a Highway and City Environment. The Car has an internal diagnostic tool that keeps track of the stats of th...
Purchased in September 2019 at Hyundai Dealers.
Good little car
Nice compact little suv. Was a downgrade from Tucson but still nice. Good safety features and comfort. The boot could have a bit more room and the traction on Road isn’t great.
Purchased in January 2019.
The reviewer stated that an incentive was offered for this review
- Kona OS 2WD 2.0L Petrol Go
I love this car! I got the Tangerine Comet colour and it’s gorgeous! Looks so cool, I’ll admit I check out my reflection in shop windows as I drive past! Great around town, zippy in sports mode and even zipper when you put it manual mode. Reverse camera makes squeezing into those tight spots a breeze!
Excellent on the long trips, cruise works pretty well although it can creep higher than set on hills.
Apple car play is very cool, speakers are great I love the extra ones high on the doors. I’m proud to drive around in this car, she’s a beaut!
Purchased in November 2019.
Questions & Answers
How do I stop my Kona talking to me all the time? eg Warning Children Crossing Ahead, Warning Narrow Road Ahead, etc... Its driving me crazy!!!
Get an answer from our members and Hyundai representatives
|Category||Small / Compact SUVs||Small / Compact SUVs||Small / Compact SUVs||Small / Compact SUVs|
|Transmission||Continuously Variable (CVT)||Continuously Variable (CVT)||Continuously Variable (CVT)||Continuously Variable (CVT)|
|Drive Type||Front Wheel Drive (FWD)||Front Wheel Drive (FWD)||Front Wheel Drive (FWD)|
|Wheels||17" Alloy||18" Alloy||16" Alloy||16" Alloy|
|ANCAP Safety Rating||5 Stars||5 Stars||5 Stars|
|Fuel Consumption||6.2 L/100km||7.2 L/100km||6.2 L/100km||6.2 L/100km|
|Fuel Tank Capacity||50 L||50 L||50 L||50 L|
|Engine||Smartstream G2.0 Atkinson||Smartstream G2.0 Atkinson||Smartstream G2.0 Atkinson||Smartstream G2.0 Atkinson|
|Max Power||110kW @ 6200rpm||110kW @ 6200rpm||110kW @ 6200rpm||110kW @ 6200rpm|
|Max Torque||180Nm @ 4500rpm||180Nm @ 4500rpm||180Nm @ 4500rpm||180Nm @ 4500rpm|
|Boot Capacity||374 L||374 L||374 L||374 L|
|Phone Connectivity||Android Auto (Wired), Apple CarPlay (Wired), Bluetooth and USB||Android Auto (Wired), Apple CarPlay (Wired), Bluetooth and USB||Android Auto (Wired), Apple CarPlay (Wired), Bluetooth and USB||Android Auto (Wired), Apple CarPlay (Wired), Bluetooth and USB|
|Maximum Towing Capacity (braked)||1,300 kg||1,300 kg||1,300 kg||1,300 kg|
|Maximum Towing Capacity (unbraked)||600 kg||600 kg||600 kg||600 kg|
|Ignition||Keyless Start/Stop and Remote Start||Keyless Start/Stop and Remote Start||Keyless Start/Stop||Keyless Start/Stop|
|Headlight Features||Automatic On/Off and Delayed Off When Parked||Automatic On/Off and Delayed Off When Parked||Automatic On/Off and Delayed Off When Parked||Automatic On/Off and Delayed Off When Parked|
|Cameras||Front and Rear||Front and Rear||Front and Rear||Front and Rear|
|Cruise Control||Adaptive (ACC)||Adaptive (ACC)||Adaptive (ACC)||Adaptive (ACC)|
|Parking Sensors||Cross-Traffic Alert (Rear), Front and Rear||Cross-Traffic Alert (Rear), Front and Rear||Cross-Traffic Alert (Rear), Front and Rear||Cross-Traffic Alert (Rear), Front and Rear|
|Hazard Perception||Blind Spot Monitoring (BSM) and Forward Collision Warning||Blind Spot Monitoring (BSM) and Forward Collision Warning||Blind Spot Monitoring (BSM) and Forward Collision Warning||Blind Spot Monitoring (BSM) and Forward Collision Warning|
|Lane Assistance||Lane Departure Warning (LDW) and Lane Keep Assist (LKA)||Lane Departure Warning (LDW) and Lane Keep Assist (LKA)||Lane Departure Warning (LDW) and Lane Keep Assist (LKA)||Lane Departure Warning (LDW) and Lane Keep Assist (LKA)|
|Speed Sign Recognition||None||None||None||None|
|Kerb Weight||1,280 kg||1,280 kg||1,280 kg||1,280 kg|
|Ground Clearance||177 mm||178 mm||177 mm||170 mm|
|Built-In Navigation System||Yes||Yes||No||No|
|Heads Up Display||No||Yes||No||No|
|Digital Radio (DAB+)||Yes||Yes||No||No|
|Release date||Oct 2017||Oct 2017||Oct 2017||Nov 2020|
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