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iFly

iFly (page 2 of 9)

3.9 from 134 reviews · View Statistics

Reviews

  • Transparency
    4.1 (107)
  • Customer Service
    4.1 (114)
  • Trip Completed Yes (11) · No (97)
  • Price Accuracy
    4.4 (94)
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Great customer service!

published

I booked some flights with then, but due to Covid I had to cancel a few flights. They kept me up to date with what was going on and explained my options. They always replied to my emails fairly quick. Very happy with the service received!

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1 comment
iFly
The iFly TeamiFly

Hi Maria, thank you for taking the time to review our services and for your patience during this challenging time. We look forward to assisting again in the future when travel resumes. Thank you The iFly Team

Shiv S
Shiv SPerth, WA
  • 3 reviews
  • Verified

SERVICE WORTHY OF PRAISE

published
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Customer Service
1 comment
iFly
The iFly TeamiFly

Hi Shiv, thank you for taking the time to review our services and for your patience during these challenging times. We look forward to assisting with your travel needs following the end of the pandemic. The iFly team

Rita
RitaSouth East Queensland, QLD
  • 2 reviews

Excellent Service

published

Staff at iFly provided prompt, clear, and supportive service over the possible rebooking and then cancellation of my flight. They were courteous and kind in their communication and the refund was processed within a few weeks. Thank you!

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Customer Service
1 comment
iFly
The iFly TeamiFly

Hi Rita, thank you for taking the time to review our services and thank you also for your kind words and great support and understanding during these challenging times. We wish you all the very best and stay safe! The iFly Team

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George
GeorgeSouth East Queensland, QLD

Great service

published

iFly staff have been excellent in dealing with our cancelled flights to Paris over the Covid 19 crisis.
They pursued Cover More for our insurance refund and are handling our full refund from the airline.
We will certainly make use of iFly services when we can next fly internationally.
George

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1 comment
iFly
The iFly TeamiFly
Andy
AndyMetropolitan Adelaide, SA

Affordable prices and corona virus cancellations.

published

My bookings through this company were cancelled due to the corona virus outbreak and so obviously a refund from the airlines was desired and this company worked for me in trying to get the refunds back and it took time but they kept in communication and made sure I knew any updates until they were finally able to procure my refunds. I can't promote this company's service highly enough. Well done.

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1 comment
iFly
The iFly TeamiFly

Hi Andy, thank you for taking the time to provide the feedback and for reviewing our services. Thank you also for your patience and support during these difficult times. The iFly Team

Excellent refund assistance

published

We use a variety of travel agents to book our travel with- both web based and a large store franchise. Throughout 2020 and dealing with multiple travel agents to arrange credits or refunds for a number of flight cancellations, ifly has been the best by far. They responded quickly and accurately to our queries. The refund from Qantas took months to come through, but as soon as it was received we were promptly notified. We will definitely use ifly again and thank them for their excellent customer service.

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1 comment
iFly
The iFly TeamiFly
Courtney
CourtneyGreater Melbourne (Inner), VIC

Helpful Support

published

The team was very informative and supportive. Unfortunately due to Covid we had to cancel our flights, the team was really great throughout the whole process and very informative to us!

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1 comment
iFly
The iFly TeamiFly
Lisa
LisaVictoria

Refund assistance

published

Excellent support through the COVID fiasco of cancellation of holidays and flights. iFly were very helpful and providing up to date advise on the process of refunds. Though it has taken several months, I am very pleased to say I have received a full refund and will definitely use iFly again when we are able to travel overseas safely. Thank you iFly - you dont know how relieved and grateful for the refunds.

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1 comment
iFly
The iFly TeamiFly
Connaugh W.
Connaugh W.Hunter Region, NSW

Refund procedure

published

My flight details were changed due to issues relating to COVID. Unfortunately, the new schedule wasn’t appropriate and so I asked for a refund. Procedure conducted in a fast and professional manner

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1 comment
iFly
The iFly TeamiFly

Hi Connaugh, thank you for taking the time to review our services and for your patience during these challenging times. We look forward to assisting with your travel needs following the end of the pandemic. The iFly team

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Amie
AmiePerth, WA
  • 2 reviews

Excellent service! Cannot fault them

published

10/10 in helping us & dealing with a refund during Covid. They are EXTREMELY quick at answering emails and all staff very friendly and helpful. They obtained us a refund in a matter of weeks! Once travelling is a thing of the norm, we will definitely book with your company again. Thank you!

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1 comment
iFly
The iFly TeamiFly
Alex S.
Alex S.Greater Melbourne (Inner), VIC

Excellent commmunication especially in a pandemic!

published

I didn't actually get to fly with them because of Coronavirus, but they were so helpful and prompt in assisting with the change of plans and refund. I expected them to take their time to get back to me as they must have been flooded with covid issues, but they were always so prompt, friendly and efficient.

Really great staff, I will definitely use them again once this is all over !

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1 comment
iFly
The iFly TeamiFly

Hi Alex. Thank you for your review and feedback. We appreciate your patience and support and look forward to assisting you once again once travel is possible and safe. The iFly Team

Pascal B.
Pascal B.
  • 2 reviews
  • 3 likes

Great prices and service, cancelled flights refunded

published

We had booked a family trip to Europe and Vietnam through iFly with Vietnam Airlines due to their sharp pricing. When our flight were cancelled due to the pandemic, I contacted iFly who were positive about our chances of getting a refund, though realistic with timeframes. We had a few interactions over the months and systematically responded to my email within a few hours and followed up with the airline. They emailed me yesterday to let me know the refund had been received and instantly transferred the funds. Really happy with their service and the outcome.

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1 comment
iFly
The iFly TeamiFly
Eugen
EugenCanberra 2600, ACT

Cool Customer Care in times of crisis

published

Excellent communication and orientation in different airlines' and countries ' current restrictions. Return flight was refunded quickly. They also followed up with me during the mandatory quarantine after my return and provided me with a letter of support to claim an exemption from my quarantine costs based on the date of original purchase.
They all have nice names within the office and fill in for each other effectively. I trust they grow stronger through a good crisis around.

Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
1 comment
iFly
The iFly TeamiFly

Hi Eugen, Thank you for taking the time to review our services. We appreciate your kind words and support during these challenging times. Thank you once again and please stay safe! The iFly Team

Pandemic Flights Refunded

published

We had to cancel our flights for the year due to the pandemic and IFly.net communicated well with us from advises from the airline industry to eventually getting our refund back. Though it took a long time (which is highly expected), I still appreciate that they remained calm and professional throughout the ordeal. Thank you and All the best.

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Customer Service
1 comment
iFly
The iFly TeamiFly

Hi Mon, thank you for your kind words of encouragement and for taking the time to review our services. We hope that this pandemic will come under control in the near future and that travel can resume again. The iFly Team

Ryleigh W.
Ryleigh W.South East Queensland, QLD

Really appreciate the customer service during the pandemic

published

I am always skeptical about booking through websites like this, but from the start I have only had a good experience with iFly.net. First, I booked the wrong flight and they were quick to refund me and get me on the correct flight. Then the pandemic happened and I couldn’t take the flight. They were super responsive and helpful with getting the refund from the airline. The refund did take longer than expected, which is not their fault and understandable given the circumstances. I did eventually get the refund. I will definitely book with them again and would highly recommend iFly.net!

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1 comment
iFly
The iFly TeamiFly
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Page 2 of 9

Questions & Answers

rodolfo s.
rodolfo s.asked

Hi can you help?

1 answer
iFly
The iFly TeamiFly

Hi Rodolfo. Can you please email our 24./7 service team who can assist straight away. Please advise the ream what assistance you require. Kind regards iFly Reservations

Mara F.
Mara F.asked

Booked 2 flights today, money taken from my prepaid card and they are sending me messages asking me to send my card copy with numbers otherwise my booking would be cancelled!!! Are they serious??? Does anyone had same experience??? How did you deal with them??

4 answers
inhale
inhale

I'm not sure about that, it sounds a bit dodgy. My husband and I booked Qantas flights through these guys and had our flights cancelled, still waiting for a refund six weeks later

Mara F.
Mara F.

I didn't sent my card's copy to them and today they just cancelled my booking. They sent me an email saying my refund has been processed so I'm waiting for the money. Meanwhile I've had put more money on my credit card and book another flight, this time directly with flight company. We'll see, I'm ready to go to the police if they don't refund me quickly!

inhale
inhale

Good luck! It's been 7 weeks now and no refund :(

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