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iFly

iFly

3.9 from 136 reviews · View Statistics
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Reviews

  • Transparency
    1.7 (23)
  • Customer Service
    1.7 (27)
  • Trip Completed Yes (4) · No (24)
  • Price Accuracy
    2.3 (18)
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Zac3200
Zac3200South East Queensland, QLD
  • Verified

Totally useless and rude complaints team

published
Transparency
Customer Service
iFly
The iFly TeamiFly
Courtney
CourtneyGreater Melbourne (Inner), VIC

Helpful Support

published

The team was very informative and supportive. Unfortunately due to Covid we had to cancel our flights, the team was really great throughout the whole process and very informative to us!

Transparency
Customer Service
iFly
The iFly TeamiFly
Connaugh W.
Connaugh W.Hunter Region, NSW

Refund procedure

published

My flight details were changed due to issues relating to COVID. Unfortunately, the new schedule wasn’t appropriate and so I asked for a refund. Procedure conducted in a fast and professional manner

Transparency
Customer Service
iFly
The iFly TeamiFly

Hi Connaugh, thank you for taking the time to review our services and for your patience during these challenging times. We look forward to assisting with your travel needs following the end of the pandemic. The iFly team

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Marcus
MarcusSouth East Queensland, QLD
  • 2 reviews
  • 4 likes

Poor excuse of a travel business

published

When I sought a refund I was told 12 weeks. I then asked them at 10 weeks how long and was told 12-16 weeks. Now at 16 WEEKS they don't have an answer, Never use this business!!!

Transparency
Customer Service
iFly
The iFly TeamiFly
Marcus
Marcus
iFly
The iFly TeamiFly
Biccy
BiccyGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

AVOID

published

Requested a refund due to covid over 4 months ago and iFly are still messing about and have not sent the refund! They claim they have to wait for the money from the airline FIRST.
Wrong. My transaction and agreement is with iFly directly, not the airline. Give me my money NOW and go through your administrative business-to-business debt paperwork with the airline AFTER.

Transparency
Customer Service
iFly
The iFly TeamiFly
Mark carr
Mark carrSydney, NSW

Incompetence, poor policy and procedures

published

This company has allowed someone else to use my name to cancel my ticket. They have denied all responsibility, their lack of policy or procedures disgusts me. I have even discovered there was more than 1 email using my name, but NOT from the email ( MINE) the ticket was booked in. Be aware if you book with this company, they can do what they want and in my case deny any responsibility. Classic case of buyer beware I'm afraid.

Transparency
Customer Service
iFly
The iFly TeamiFly
Mark carr
Mark carr
Mark carr
Mark carr

still waiting for the information i requested, i didn't think the arrogance was worse the the incompetence

Ken & Sue
Ken & SuePerth, WA
  • 5 reviews

Great service in difficult times

published

Although it took awhile for our SQ airfares to be refunded, our enquires were always answered in a prompt , professional & friendly manner in what must be extremely difficult times for the travel industry.
Would not hesitate to use or recommend this company again.
A big Thankyou to everyone .

Transparency
Customer Service
iFly
The iFly TeamiFly

Hi Ken @ Sue, we appreciate your kind words and great feedback, our staff are happy to assist in whichever way possible. Your patience and understanding during these challenging times is very much appreciated. The iFly team

Refund process during COVID made easy

published

Refund process was handled extremely well, company kept me informed throughout the steps and done it with honesty and positivity. Not an easy task to get through this year but well done everyone! Appreciate it

Incentivised Review No
Trip Completed No
Booking TypeFlights
iFly
The iFly TeamiFly

Hi Aoife. We appreciate your feedback and wish to thank you for your kind support and for your patience whilst we have been liaising with the airline. Thank you. The iFly team

Cora
CoraPerth, WA
  • 2 reviews

Got a refund due to covid

published

This company kindly refunded our flights in full due to covid. I know some companies are only offering vouchers. It did take a while for the refund to process but all the staff were really nice and upfront with us.

Transparency
Customer Service
iFly
The iFly TeamiFly

Hi Cora, thank you for the review and for the feedback. We appreciate your assistance and patience during these challenging times. The iFly team

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Liz
LizGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Waiting waiting waiting, over 4 months for refund

published

Waiting over 16 weeks for a refund request and have been told it could take up to 6 months or more. Absolutely unacceptable and have taken no responsibility for the issue, they have passed all responsibility to Qantas. Nt happy. Would never use again.

Transparency
Customer Service
iFly
The iFly TeamiFly
Liz
Liz

My staff are equally effective if not more so while working from home, so I don't see this as a valid reason for things taking longer.

iFly
The iFly TeamiFly

The airline is processing the equivalent of 1 year's refund transactions each and every month and have laid off 6000 staff. Consequently the processing times have increased exponentially.

Vlada
VladaQueensland

Charge for re-booking of a cancelled flight

published

Bought a ticket on 23rd of July. Flight got cancelled.
Was notified about that by iFly, but no other options were proposed.
Found another flight myself on 2nd of August. Told them about it. Flight on 02/08 is 170$ cheaper than the one I already paid for.
They said, yeah, we can book that. Pay us 45$ for it.
So I lost 9 days, 170$ and they want to charge me another 45$ to book the flight replacement.

Transparency
Customer Service
iFly
The iFly TeamiFly

Would not book with them again.

published

Going through this third party during these COVID times has been absolutely horrendous. Trying to get a full refund (that is absolutely within my rights) due to all the flight cancellations back in April this year is like trying to wring water out of the Sahara Desert. Definitely learnt my lesson, will never be booking through them again.

Their email correspondence is extremely unprofessional and I would highly recommend Karen to use a spell checker to correct her grammar and spelling before sending off emails.

Transparency
Customer Service
iFly
The iFly TeamiFly
Rose
Rose Sydney, NSW
  • 3 reviews
  • 5 likes

Absolute ripp off

published

Do not book with this company.
Its been 10weeks and still no refund after cancellation due to covid. Now they are avoiding calls and all communication. Do not use them

Transparency
Customer Service
iFly
The iFly TeamiFly
Rose
Rose
iFly
The iFly TeamiFly

Absolutely crap

published

I called Emirates and they have told us our flights have been cancelled by ifly on the 29th of April and today is the 1st of May and nobody from ifly bothered to call us and let us know it has been cancelled!
No email no phone call!!

Transparency
Customer Service
iFly
The iFly TeamiFly
hayley l.
hayley l.Sydney, NSW

Charging $45 processing fee per person for flights cancelled due to Coronavirus

published

Never again. These guys are totally immoral - profiting off people whose trips have been cancelled due to COVID-19. $45 per person 'processing fee' on refunds is an absolute joke. How can you justify this?

Incentivised Review No
Trip Completed No
Booking TypeFlights
iFly
The iFly TeamiFly
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Questions & Answers

rodolfo s.
rodolfo s.asked

Hi can you help?

1 answer
iFly
The iFly TeamiFly

Hi Rodolfo. Can you please email our 24./7 service team who can assist straight away. Please advise the ream what assistance you require. Kind regards iFly Reservations

Mara F.
Mara F.asked

Booked 2 flights today, money taken from my prepaid card and they are sending me messages asking me to send my card copy with numbers otherwise my booking would be cancelled!!! Are they serious??? Does anyone had same experience??? How did you deal with them??

4 answers
inhale
inhale

I'm not sure about that, it sounds a bit dodgy. My husband and I booked Qantas flights through these guys and had our flights cancelled, still waiting for a refund six weeks later

Mara F.
Mara F.

I didn't sent my card's copy to them and today they just cancelled my booking. They sent me an email saying my refund has been processed so I'm waiting for the money. Meanwhile I've had put more money on my credit card and book another flight, this time directly with flight company. We'll see, I'm ready to go to the police if they don't refund me quickly!

inhale
inhale

Good luck! It's been 7 weeks now and no refund :(

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