Great Customer Service
We had a holiday cancelled due to Covid in 2020 at the time we asked to have our flights postponed until 2022 but as time went on we knew this wasn't going to happen either. So we contacted iFly again asking for a refund. There customer service was excellent they have kept in constant contact with us giving us updates on the process. Our refund has gone through with no issues. We will definitely use iFly again when we are able to go overseas again :)
Great customer service durimg COVID period.
Want to thank the team.for providing regular updates in relation to an OS trip booked for 2020 that was suspended due to COVID. I was provided with the opportunity at the time to receive a full refund, less processing fee of $45 or alternatively hold onto my ticket for up to 24 months. I chose to hold onto the ticket.
12 months later the team sent me an email asking if I wanted to hold onto the ticket or have them ask for a refund. As a company they did not have to follow up with an email as I did make my decision 12 months earlier. With the un...
Angel was so helpful
Angel was so helpful, I was actually worried I was not going to be able to book flights or that the process would be difficult, but it was super smooth and easy.
5 Star Business
iFly is a company populated by great people. My recent experience with them was nothing short of outstanding. Efficient, courteous, and effective. I should include tenacious because my flights were just as COVID was kicking into gear - 12 months ago. All good stuff.
Fantastic customer service
I found the cheapest flights I have ever booked to Europe through ifly. Unfortunately I was unable to take the flight due to COVID. However, organising a credit and then deciding to take a refund has been a seamless process with prompt responses and no hassle. I will book with ifly again when I eventually am able to travel.
Nice people to deal with
The way things are going in the travel industry it’s really nice to deal with these folks. Had to cancel a flight and get refund. They helped me navigate the airline process. Thanks
Excellent Customer Service
Good quality of service.Prompt, helpful, friendly and courteous staff.Very fast refund assistance.Once it is ready to fly I would book from them again and definitely recommend to all of my friends.Thank you very much Ifly Team.Keep up the good work.Stay safe and God bless you all.
Awesome service. They were friendly, polite and got my refund back when I cancelled. Def recommend.
They got me a refund in a really timely efficient friendly way. They rock honestly they do. They followed up with how long it would take and kept me in the loop the whole way. Really friendly honest service.
Best Customer Service!
I highly rate iFly. They have been nothing but supportive, helpful and super quick to respond. No hassle refunds for tickets bought to UK - unable to travel due to COVID. I will be using iFly for all future flights when we are able to travel again
Prompt & effective customer service
Select World Travel, great customer service! Staff arranged the refund of my return airfare due to COVID-19 pandemic. Staff kept me updated and answered all my questions along the way.
Genuine customer care and service
We had booked flights to South America in late March 2020 for our honeymoon. Unfortunately, everything was cancelled at the last minute due to the pandemic. The team helped us navigate obtaining a refund for our flights. Despite Qantas taking 7 months to refund us (!!), the team were great at keeping us informed throughout the process. We are really grateful for the genuine care and service they provided us during a difficult time.
Booked tickets to New York , COVID 19 put an end to that , applied for a refund, the staff were so helpful , it took a while but they kept us informed all the way , great service wouldn’t hesitate to use them again
Fantastic customer service
Throughout this unpredictability difficult year I was kept well informed, all my emails were promptly replied to and changes to airline policy was informative and helpful. I will definitely use this company again. Thanks so much
Totally useless and rude complaints team
Booked a flight on Air Canada to travel in March. 6 days before the departure date Canada closed down the borders to non-citizens leaving my in Australia. Originally I had asked to use that credit from Air Canada with another one of the airlines that iFly deal with to get to Canada once exemptions for family were added but they refused that. My only option would be to lose $800 of a $1300 ticket which I cannot afford. I then booked tickets to Canada with another airline and now all I have is a travel voucher that I can only use with iFly and Ai...r Canada that is non-transferable and departing Australia. So now I'm in Canada and have a travel voucher that's as much use to me as a chocolate teapot. The customer service team were also very rude replying to me with this message: "Can I bring to your attention that it was the airline who could not provide the service due to a worldwide pandemic, not our agency as per your statement " you were unable to provide the service". Governments and airlines make the decisions, not our agency. " As the company I bought the ticket from it is them that is the representative. I'm obviously quite aware that iFly doesn't operate Air Canada's planes but as they are who I bought the ticket from its their responsibility. It's just a shame that I have no choice but to deal with this company that shows no compassion.
Look no more it is the best place!
From the first moment I decided to Select World Travel (I have traveled prior to my last cancellation due to Covic19) their services they have always been excellent.
Easy to understand details and unbeatable prices.
A precise and professional business language at all times.
2020 has been a year of many ups and downs and being able to count on people of such high professional and human quality has somewhat alleviated the distress.
Without any doubt my number 1 in future trips.
Questions & Answers
Hi can you help?
Hi Rodolfo. Can you please email our 24./7 service team who can assist straight away. Please advise the ream what assistance you require. Kind regards iFly Reservations
Booked 2 flights today, money taken from my prepaid card and they are sending me messages asking me to send my card copy with numbers otherwise my booking would be cancelled!!! Are they serious??? Does anyone had same experience??? How did you deal with them??
I'm not sure about that, it sounds a bit dodgy. My husband and I booked Qantas flights through these guys and had our flights cancelled, still waiting for a refund six weeks later
I didn't sent my card's copy to them and today they just cancelled my booking. They sent me an email saying my refund has been processed so I'm waiting for the money. Meanwhile I've had put more money on my credit card and book another flight, this time directly with flight company. We'll see, I'm ready to go to the police if they don't refund me quickly!
Good luck! It's been 7 weeks now and no refund :(
Get an answer from our members and iFly representatives
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