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iFly

iFly

3.9 from 136 reviews · View Statistics
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Reviews

  • Transparency
    4.2 (102)
  • Customer Service
    4.2 (109)
  • Trip Completed Yes (11) · No (91)
  • Price Accuracy
    4.5 (90)
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Mel
MelSouth East Queensland, QLD

Great Customer Service

published

We had a holiday cancelled due to Covid in 2020 at the time we asked to have our flights postponed until 2022 but as time went on we knew this wasn't going to happen either. So we contacted iFly again asking for a refund. There customer service was excellent they have kept in constant contact with us giving us updates on the process. Our refund has gone through with no issues. We will definitely use iFly again when we are able to go overseas again :)

Transparency
Customer Service
iFly
The iFly TeamiFly

Hi Mel, Thank you for your kind words of support and understanding and for taking the time to review our services. We appreciate your patience and look forward to assisting with your future travel needs when borders reopen. The iFly Team

Arthur
ArthurGreater Melbourne (Inner), VIC

Great customer service durimg COVID period.

published
Transparency
Customer Service
iFly
The iFly TeamiFly

Hi Arthur, Thank you for your feedback and for your kind words of support and understanding. We also appreciate you taking the time to review our services and look forward to assisting with your future travel needs when borders reopen. The iFly Team

Angel was so helpful

published

Angel was so helpful, I was actually worried I was not going to be able to book flights or that the process would be difficult, but it was super smooth and easy.

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Customer Service
iFly
The iFly TeamiFly

Hi Daniel, thank you for providing feedback for our staff. We appreciate your kind words and understanding during these challenging times and hope to be able to assist again following the resumption of flights. The iFly Team

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Marv
MarvSydney, NSW
  • 2 reviews

5 Star Business

published

iFly is a company populated by great people. My recent experience with them was nothing short of outstanding. Efficient, courteous, and effective. I should include tenacious because my flights were just as COVID was kicking into gear - 12 months ago. All good stuff.

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Customer Service
iFly
The iFly TeamiFly
Rachel T.
Rachel T.Sydney, NSW

Fantastic customer service

published

I found the cheapest flights I have ever booked to Europe through ifly. Unfortunately I was unable to take the flight due to COVID. However, organising a credit and then deciding to take a refund has been a seamless process with prompt responses and no hassle. I will book with ifly again when I eventually am able to travel.

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Customer Service
iFly
The iFly TeamiFly

Nice people to deal with

published

The way things are going in the travel industry it’s really nice to deal with these folks. Had to cancel a flight and get refund. They helped me navigate the airline process. Thanks

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Customer Service
iFly
The iFly TeamiFly

Hi Des, thank you for taking the time to review our services. We appreciate your support and understanding and hope to be able to assist again once the pandemic has subsided. The iFly Team

Joe
JoeBonner 2914, ACT
  • 3 reviews

Excellent Customer Service

published

Good quality of service.Prompt, helpful, friendly and courteous staff.Very fast refund assistance.Once it is ready to fly I would book from them again and definitely recommend to all of my friends.Thank you very much Ifly Team.Keep up the good work.Stay safe and God bless you all.

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Customer Service
iFly
The iFly TeamiFly
Mark
MarkPerth, WA

Awesome service. They were friendly, polite and got my refund back when I cancelled. Def recommend.

published

They got me a refund in a really timely efficient friendly way. They rock honestly they do. They followed up with how long it would take and kept me in the loop the whole way. Really friendly honest service.

Transparency
Customer Service
iFly
The iFly TeamiFly

Hi Mark, Thank you for your kind words of support and understanding and for taking the time to review our services. We appreciate your patience and look forward to assisting with your future travel needs when borders reopen. The iFly Team

Jade
JadePerth, WA

Best Customer Service!

published

I highly rate iFly. They have been nothing but supportive, helpful and super quick to respond. No hassle refunds for tickets bought to UK - unable to travel due to COVID. I will be using iFly for all future flights when we are able to travel again

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Customer Service
iFly
The iFly TeamiFly
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VLM
VLMGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Prompt & effective customer service

published

Select World Travel, great customer service! Staff arranged the refund of my return airfare due to COVID-19 pandemic. Staff kept me updated and answered all my questions along the way.

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Customer Service
iFly
The iFly TeamiFly

Genuine customer care and service

published

We had booked flights to South America in late March 2020 for our honeymoon. Unfortunately, everything was cancelled at the last minute due to the pandemic. The team helped us navigate obtaining a refund for our flights. Despite Qantas taking 7 months to refund us (!!), the team were great at keeping us informed throughout the process. We are really grateful for the genuine care and service they provided us during a difficult time.

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iFly
The iFly TeamiFly
John
JohnSydney, NSW

Great service

published

Booked tickets to New York , COVID 19 put an end to that , applied for a refund, the staff were so helpful , it took a while but they kept us informed all the way , great service wouldn’t hesitate to use them again

Transparency
Customer Service
iFly
The iFly TeamiFly

Hi Jon, Thank you for your kind words of support and understanding and for taking the time to review our services. We appreciate your patience and look forward to assisting with your future travel needs when borders reopen. The iFly Team

Katherine
KatherineSydney, NSW
  • 3 reviews
  • 1 like

Fantastic customer service

published

Throughout this unpredictability difficult year I was kept well informed, all my emails were promptly replied to and changes to airline policy was informative and helpful. I will definitely use this company again. Thanks so much

Transparency
Customer Service
iFly
The iFly TeamiFly

Hi Katherine, Thank you for your great feedback and for taking the time to review our services. We hope to be able to assist again with your travel needs once travel can resume. The iFly Team

Zac3200
Zac3200South East Queensland, QLD
  • Verified

Totally useless and rude complaints team

published
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Customer Service
iFly
The iFly TeamiFly
Carlos
Carlos
  • 3 reviews

Look no more it is the best place!

published

From the first moment I decided to Select World Travel (I have traveled prior to my last cancellation due to Covic19) their services they have always been excellent.
Easy to understand details and unbeatable prices.
A precise and professional business language at all times.
2020 has been a year of many ups and downs and being able to count on people of such high professional and human quality has somewhat alleviated the distress.
Without any doubt my number 1 in future trips.

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Customer Service
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Questions & Answers

rodolfo s.
rodolfo s.asked

Hi can you help?

1 answer
iFly
The iFly TeamiFly

Hi Rodolfo. Can you please email our 24./7 service team who can assist straight away. Please advise the ream what assistance you require. Kind regards iFly Reservations

Mara F.
Mara F.asked

Booked 2 flights today, money taken from my prepaid card and they are sending me messages asking me to send my card copy with numbers otherwise my booking would be cancelled!!! Are they serious??? Does anyone had same experience??? How did you deal with them??

4 answers
inhale
inhale

I'm not sure about that, it sounds a bit dodgy. My husband and I booked Qantas flights through these guys and had our flights cancelled, still waiting for a refund six weeks later

Mara F.
Mara F.

I didn't sent my card's copy to them and today they just cancelled my booking. They sent me an email saying my refund has been processed so I'm waiting for the money. Meanwhile I've had put more money on my credit card and book another flight, this time directly with flight company. We'll see, I'm ready to go to the police if they don't refund me quickly!

inhale
inhale

Good luck! It's been 7 weeks now and no refund :(

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