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iFly

iFly

3.9 from 136 reviews · View Statistics
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Reviews

3.5
11 reviews
5
(7)
4
(0)
3
(0)
2
(0)
1
(4)
  • Transparency
    1.0 (3)
  • Customer Service
    1.0 (4)
  • Trip Completed Yes (4) · No
  • Price Accuracy
    2.3 (3)
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Alexander Brave
Alexander BraveSydney Surrounds, NSW

Fees cost more than the flights, Learned my lesson, don't use ifly

published

I thought I wouldn't need a visa if I was only transit-ing through the USA, I was wrong, the airline didn't let me on my flight... I wasn't advised by ifly, but of course that's not their problem - it's in their terms and conditions

I wanted to re-book flights after getting a credit from the airline, the fees from ifly were a rip off!

then I was also quoted the most expensive options for re-booking...

Caveat Emptor ... Buyer Beware! what may seem like a great deal, may turn out to be not so great in the long run!

Transparency
Customer Service
Price Accuracy
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
iFly
The iFly TeamiFly
Jan H.
Jan H.Sydney, NSW

Incompetent staff

published

Very poor customer service. Incompetent staff that doesn't know their job. They let you stranded at the airport because of their mistake while they keep lying you over the phone.

Transparency
Customer Service
Price Accuracy
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
iFly
The iFly TeamiFly

Very Unprofessional

published

Asked for a quote and they got my name wrong, even though both were received online. When I needed to change my flight in Amsterdam, they quoted me a very expensive fee. Went to the airline and was advised that I could change for hundreds less. Terrible communication and not a good experience to say the least.

Transparency
Customer Service
Price Accuracy
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
iFly
The iFly TeamiFly
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Lea
LeaPerth, WA

Cancelled but forgot to Advise or Refund ?

published

Perth to London flight booked 2 months in advance. Day of departure try to allocate seat only to discover booking had been cancelled without any notification and no refund. Staff extremely unprofessional and unhelpful, they advised refund had been done but after insisting not received they advised it would be done that day, (still waiting) unethical and dishonest

Customer Service
Incentivised Review No
Trip Completed Yes
Booking TypeFlights

Questions & Answers

rodolfo s.
rodolfo s.asked

Hi can you help?

1 answer
iFly
The iFly TeamiFly

Hi Rodolfo. Can you please email our 24./7 service team who can assist straight away. Please advise the ream what assistance you require. Kind regards iFly Reservations

Mara F.
Mara F.asked

Booked 2 flights today, money taken from my prepaid card and they are sending me messages asking me to send my card copy with numbers otherwise my booking would be cancelled!!! Are they serious??? Does anyone had same experience??? How did you deal with them??

4 answers
inhale
inhale

I'm not sure about that, it sounds a bit dodgy. My husband and I booked Qantas flights through these guys and had our flights cancelled, still waiting for a refund six weeks later

Mara F.
Mara F.

I didn't sent my card's copy to them and today they just cancelled my booking. They sent me an email saying my refund has been processed so I'm waiting for the money. Meanwhile I've had put more money on my credit card and book another flight, this time directly with flight company. We'll see, I'm ready to go to the police if they don't refund me quickly!

inhale
inhale

Good luck! It's been 7 weeks now and no refund :(

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