The team was very informative and supportive. Unfortunately due to Covid we had to cancel our flights, the team was really great throughout the whole process and very informative to us!
My flight details were changed due to issues relating to COVID. Unfortunately, the new schedule wasn’t appropriate and so I asked for a refund. Procedure conducted in a fast and professional manner
Great service in difficult times
Although it took awhile for our SQ airfares to be refunded, our enquires were always answered in a prompt , professional & friendly manner in what must be extremely difficult times for the travel industry.
Would not hesitate to use or recommend this company again.
A big Thankyou to everyone .
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Refund process during COVID made easy
Refund process was handled extremely well, company kept me informed throughout the steps and done it with honesty and positivity. Not an easy task to get through this year but well done everyone! Appreciate it
Got a refund due to covid
This company kindly refunded our flights in full due to covid. I know some companies are only offering vouchers. It did take a while for the refund to process but all the staff were really nice and upfront with us.
Booked PE to LA with Delta, prices were almost half the price of Delta direct. Simple and straight forward booking process.
This experience beats the hell out of my previous experience with Flight Centre, who would of did nothing for 3 weeks!
Questions & Answers
Hi can you help?
Hi Rodolfo. Can you please email our 24./7 service team who can assist straight away. Please advise the ream what assistance you require. Kind regards iFly Reservations
Booked 2 flights today, money taken from my prepaid card and they are sending me messages asking me to send my card copy with numbers otherwise my booking would be cancelled!!! Are they serious??? Does anyone had same experience??? How did you deal with them??
I'm not sure about that, it sounds a bit dodgy. My husband and I booked Qantas flights through these guys and had our flights cancelled, still waiting for a refund six weeks later
I didn't sent my card's copy to them and today they just cancelled my booking. They sent me an email saying my refund has been processed so I'm waiting for the money. Meanwhile I've had put more money on my credit card and book another flight, this time directly with flight company. We'll see, I'm ready to go to the police if they don't refund me quickly!
Good luck! It's been 7 weeks now and no refund :(
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